I consistently go to this Jersey Mike's and am always happy with the customer service and delicious sandwiches!

Decided to order jersey mikes again because of how much I love their sandwiches and I was sadly disappointed again. Items were missing from my order and my sandwich was made incorrectly. It is sad that this store is constantly making mistakes especially at a time when delivery orders are so crucial. :/ read more

I really enjoyed my visit at Jersey Mike's at this location. The staff was actually very friendly and the sub itself was very tasty. I got an Italian sub and as you would think that a sub is just a sub, Jersey Mike's proved me wrong. They have a great deli meat selection and it all worked very well together in the sandwich. I will be back soon to try a hot sandwich, but the Italian sub will always be a favorite. read more

the sandwich was dry even though it had ranch they put around a table spoon on it the meat and cheese tasted a little different the meet was good though but my bread was dry in my opinion it was ok but if u want a something better go to subway read more

I love Jersey Mikes and they are usually all pretty consistent when it comes to quality and customer service. However, my most recent visit was disappointing. I ordered ahead and was cognizant of the fact the lunch rush would be quickly approaching. I got my order in at 11:45 for pickup. I got to the store at 12, the time it stated my order would be ready. The store was packed, understandably so. I stood to the side, near the register and was not acknowledged for 10 minutes. Not even a "hi, we'll be right with you", nothing. Finally, I'm asked my name, and the clerk mutters under his breath that "it's not ready." Fine, I understand. However, I've now given them well over 30 min to prepare 2 sandwiches, neither being custom or off the menu. At 25-30 min after the 12 deadline. I'm handed my bag. No apology, no acknowledgement for the wait. Point being, don't feel like you're doing anyone a favor by ordering ahead and being a paying customer. It doesn't matter. They slop your sandwich together after the customers (who have yet to even pay or tip) in line are helped first. Do better, JM. You have too much competition in Houston to let bare minimum customer service mistakes. read more

Wow. What a disappointment. After paying $14.00 for a roast beef sub, chips and a drink, I thought this must've some crazy good stuff. Wrong! This sandwich was a big flop. Too much oil and vinegar put on by a trainee that the manager clearly was not training. It was flavorless and too sloppy. I had to go back to get some salt and pepper. My daughter had a tuna sub that was assaulted with the same weapons! The paper it was wrapped in was dripping with oil and vinegar. And the bread was soggy because of it. We thought about telling the manager about it but it was lunch time and there was a long line of people waiting. I'm not that jerk who has to share their story with a cast of people and potentially put them off their lunch! I might mention it if I ever go back there, but fear the manager will think I want a free lunch. We all know that there is no such thing as a free lunch! read more

I love the subs however stay away from the new location on W Grey st . Very ghetto. The black lady kinda big with glasses standing around talking with the big Latin guy with glasses. Telling us to leave and come back in 15min whe. They open! Sigh on a d door unlock like they were busy. Stay away read more

Little old lady behind the counter was nice as can be, and the sandwhiches are fantastic.

No mustard or mayo on my sandwich, no Dr Pepper and they didn't even give me a napkin.

This is probably the best location I've been to. Food is always fresh and service is just as great. Andrea & Marian always make the experience the best. Thank you guys. read more

Super friendly staff that remembers my order. Consistent high quality subs. You never get hard bread or burned bacon or less meat than normal. Easy to use rewards program that adds up to free subs quickly. You just enter your phone number at the register, no app or anything you have to remember to bring with you to get your points. Try the Cali Club if you like bacon, avocado, turkey sandwiches. read more

Since I live just a few blocks away I tend to grab a sub or quick "bowl style" dinner on my way home when I have too much going on to cook. I'm beyond happy that we not only have Jersey Mike's quality sandwiches but that the staff at this location are 2nd to none when it comes to customer service. Every time I go in, I'm greeted by the familiar face of the manager who is ALWAYS there. It just shows the dedication that they put in to making sure you have a good experience. Not just the meal, but the entire visit. Clean, delicious, and friendly. Can't ask for much more. I'll continue to choose Mikes over any other sandwich or sub shop, as long as this location exists. Thank you guys for going above and beyond to make something as simple as a fast meal, so enjoyable read more

This visit was on Sun, August 31st at around 8:15pm. Walked in to the same young Hispanic gentleman that other reviewers have commented on. He's scheduled every Sunday night it seems as that's when I typically go to grab some food before heading into work. This is actually my third encounter with him. It's obvious he hates his job. He takes absolutely no joy in it whatsoever. While making my sandwich a couple walked in and this employee groaned under his breath in annoyance. I payed no mind to it as I'm used to his behavior. I paid for my order and left him a $10 tip hoping it would brighten his spirits some. I sat down to eat quickly, I typically don't take longer than 15 mins. Eat and run. While I was enjoying my sandwich I overheard some back and forth between the customers and employee. Apparently the couple have a very selective order and by the sound of it he got it wrong. What's funny about this employee is that when he speaks to he talks to you in a very condescending way. And that definitely rubbed the customers the wrong way. The lady addressed him about his attitude and even tipped him telling him that she hopes it helps him. After the couple left the employee then started complaining to the other employee about the situation and was utterly annoyed with how customers kept coming in during business hours so close to closing. Mind you, I'm in the store and so are another group of customers at another table and we can clearing hear his bickering. He also tried to get another customer, who walked in after, to understand his point of view. Seriously? Managers/Owners, you seem to be taking a blind eye to this obvious problematic employee. I suggest you take ownership of the issue and address it. You're going to lose lots of customers and business because of this one employee's attitude. Time to own up and fix it. People talk A LOT and guess what? They're letting everyone they know how bad their experience was. I know I wouldn't want that if this were my franchise! I'd like to note that the other gentleman working this night with the glasses and dreads was extremely polite and courteous. I could tell he was trying to minimize the issues the best he could. He even took the time to explain the loyalty program to the couple. You need more of these kinds of employees! Sandwiches are delicious. Service is hit and miss. Depending on which employee you get when you walk in. Good luck folks! read more

Let me tell you something. Sometimes you have a sub and there is not enough meat. Sometimes there is too much vinegar and it gets soggy. Sometimes there is a line. Sometimes they think mayonnaise is acceptable or try to tell you some people call it a hoagie. Who cares. Who cares because sometimes you miss New Jersey, and you want to be reminded of that little cradle of our American civilization, and your childhood there, and the summer, and the beaches, and cold water, and your family who is nice. This is why you go to Jersey Mike's. Their franchise has opened like a beach umbrella across the nation blocking out the sun of inferior chains. Our society has chosen to propagate its history through commercial chains. Let us accept this and eat the sub. Eat the sub. Remember your past. Live. Also has coupons. read more

I love Jersey Mikes, I definitely think they are the best "chain" sandwich place.. My problem with this specific location and others in this franchise is they recently quit allowing their employees to heat/toast/warm any cold subs. So if you order an Italian sandwich, they "aren't allowed" to heat or warm it for you because of corporate policy which is absolutely ridiculous... What's the point of going to a "Make it your way" sandwich place if you can't really make it your way. I mean.. Even Subway will toast your sandwich for you, regardless of which one you order. This corporate "policy" should seriously be reconsidered and note that customers are dissatisfied with this completely ridiculous rule... The policy itself is just bad customer service. read more

The traditional hoagie has found its ultimate purveyor in Jersey Mike's! I am a longtime patron and fan of this chain as I have been going to the Rice Village location since before medical school. When I have a long day ahead I will purchase a giant sub and eat 1/2 for lunch and 1/2 for supper. I also usually spring for double meat for any extra $2. Jersey Mike's is hands down the best sub shop in greater Houston. For a chain, Jersey Mike's provides consistent quality. I have never been disappointed. read more

Mannnnn I love this place I've been so many times I go there just about every Monday yet I just had the worst experience ever. Small bacon pieces on the number 8 with no vinegar / oil even though I asked for it... Usually you guys are right on point with my sandwich maybe these people are new? Either way, not the #8 I expect. read more

Food was good as expected at a Jersey Mike's location. I will drive out of my way to eat at Jersey Mike's vs Subway every time. The disappointment here was in the service at this location. The person who handled the initial making of the sandwich was friendly and attentive. However she was the only one. The next person definitely did not have her mind on work today. She did get the additional items added to my sandwich. I tried to tell her the next sandwich was NOT mine, but she ignored me and made the next one the same way. Thankfully that customer wanted similar items and it was OK for him. However when you have a food allergy like me it is critical to listen to your customer. If an item that cannot be eaten by a food allergy customer is put on their food, it cannot be simply removed. The entire order must be remade. This is a waste of time and money. It did not improve when the cashier attempted to complete my transaction. He was following her inattentive lead. He tried to charge me for the other sandwich that was not mine. He did not grab the correct drink cup or add my Shore Points (frequent customer) number to my order. Attention Jersey Mike's train your employees better! Most of your locations I visit have been much better and the employees are paying attention to the customer. read more

I don't understand how this place has 3 1/2 stars, I've been twice and it's great. The staff the first time was friendly and very helpful because it was my first time there, at any location. They explained the menu and everything and the second time I went it was a different crew and they were still friendly. But the main thing that matters to me is always the food, and this is one of the best sandwiches I can eat on the run or if I just want a light meal. I get the Italian and it's one of the best subs to get. They pack the sub with I'm not lying like three inches of cold cuts, probably not the healthiest, but it tells me I'm getting what I pay for. They then put on cheese and the veggies they offer and the best part the juice, which is just oil and vinegar, but that's like my kryptonite. It's better than subway and Jimmy Johns, I'll be back. read more

The single worse service I have ever been provided! There was 1 person in the store other than me and I waited 15 minutes to not get served. They made 5 to go orders and just kept looking at me. Asked me 3 times what I wanted and never made my sandwich. Won't be back! read more

So glad I found this place, they put the "fill" in Philly Cheesesteak. Heard about it from a friend and decided to try it on the way to work. Food is great, people are friendly, atmosphere is very comfortable. Allie is the GM at this location and she definitely knows what she's doing, I look forward to coming back again and again! read more

I'm wrong about this whole place. I had a shitty experience when I was being shitty. This place is awesome. Jersey Mikes is my fav and this is the best one in Houston. Had so many awesome experiences with the staff. Really good people. read more

Just drove to the Yale location in hopes to get a couple cold subs before calling it a night. Pulled into a spot. That's as far as we made it. The heavy set women cleaning the tables stopped what she was doing, she then proceeded to give us a look from Hell. She continued to look at us as intimidating as possible. It was the funniest thing I have ever seen. I couldn't believe it. We started to back out and she turned around and walked off. If you say you're open until nine don't try to intimidate customers at 8:26. Hilarious but not very cool read more

I've been ordering Jersey Mike's once or twice a week online since I had my first bite and picking it up. I haven't had any issues with my order and the different subs I've tried have all been amazing. Everything seems to be fresh with good ingredients at a a competitive price. Yes it's more expensive than subway but it tastes 10x better. read more

June 28, 2019 I ordered the 20. Grilled Pastrami Ruben that was supposed to come with Thousand Island Dressing. The sandwich meat was good, but the overall sandwich itself was sooo dry! There was no Thousand Island Dressing to be found and honestly, that was the whole purpose of me ordering this sandwich! read more

Jersey Mike's Subs - No thousand island on this 20. Grilled Pastrami Reuben Sub - Delis Near Me - Houston, Texas

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Outstanding customer service. I came here on the morning of 7-30-13 and told the staff I have never orderd from a Jersey Mike's. They cheerily made several recommendations and also told me what to avoid (the roast beef was not good that day, they said). They offered samples and I settled on the tuna sandwich "Mikes way". It was quite good. Very good food, outstanding attitudes and service from the staff. Way to go Jersey Mike's. I'll be back for more! read more

I freaking love this Jersey Mike's. I got to a couple other around town (S. Rice location and Kirby location) and this staff just stands out from anywhere I've been. They are welcoming, professional, never have any problems with my food, and always remind me about the loyalty app. YESSSS OKAY NOW I NEED A NUMBER TWO MIKES WAY PLS. read more

This is not about the food but the store itself. It was craving a #9 Italian sandwich but when I arrive there were no parking spots. If you can't find a location with more spots don't expect to see me as a customer. I went across the street to Chipotle! read more

One of my favorite sub place in Houston. The service was really good and the staffs are always nice. The best is food, always fresh!!

We've been to several Jersey Mike's throughout the Houston area and the one on Yale Street Houston has got to be our favorite. We go out of our way to eat here. The entire crew are the best. The sandwiches even taste better at this location, it must be the love they put into preparing each order. read more

This location isn't bad at all and has plenty of parking. Staff is friendly and patient to those with quirky requests!! The guy in front of me kept asking the woman prepping his sandwich to spread the ingredients evenly and asking them to be layered in a certain way. XD she just smiled and said "yes sir!" Another lady began to attend to me as she saw me waiting but I wasn't waiting for more than 3 minutes. I ordered the chicken parm sub at its regular size and was able to split in half for me and my sister to share. It was delicious and chicken was piping hot. The cheese and marinara sauce were a good melty texture that just tasted right. The fruit punch is also good! 10/10 Would sloppily eat this again, especially for lunch!! read more

Great food, super fast service, the philly is really good. Nice employees, cool guys.

I love Jersey Mike's. Every time I pick up a delicious sub from there my mouth immediately starts watering. Upon the first bite true bliss unfolds in my mouth. As the bites progress, each one is better than the last. When I finish my number 8, and all the ham, turkey, bacon (done mike's way of course, LOL) I spend 10 minutes just sitting in the restaurant reflecting on the time I had with cold cuts slammed between a loaf of rosemary parm bread. 10/10 staff, everyone there reminds me of family. My only complaint is they're not open earlier in the morning for breakfast. THANK YOU MIKE!!! read more

Great sandwiches. Love the chipotle cheesesteak. Love the fact that the meat and cheese is sliced to order. Gotta get their app and rack up them points. Just demolished a free giant Club Sub I got with reward points. They run a lot of double and triple point promos as well. Don't forget get to get it Mike's way. read more

Fist experience - I received a free sub. The tuna was yummy and the staff were super friendly. Will come back.

I have been to several Jersey Mike's Subs and this is by far the worst that I have been to. When we arrived, the employee had half the chairs and table on one side of the establishment, sweeping. the other half was dirty and the tables and chairs were not clean. I had to clean my chair when I gave me order. I order the Italian sub and my husband the phillycheese steak. We went to go sit down and the tables were still dirty. I had to get napkins and clean my area. It was freezing also. When our food arrived my sandwich was not like my other sandwich. Very little meat and my bread was cold and hard. I tried to ask the employee who was cleaning how long has the bread been in the trays but he just ignored me. The whole crew was rude and not friendly at all. Rude employees and dirty establishment. I will not stop going to Jersey Mikes but I will not ever go to this one in particular. Skip this one best one was the one on W. Grey. read more

Tried Jersey Mikes for the first time and it honestly was one of the best fast casual sandwiches I have ever had. I ordered the turkey club with the vinaigrette which is called "Mikes way" and that just made the whole sandwich! It's been almost week and I am craving one again...which is weird because I can't ever remember having a craving for a sandwich. ONLY recommendation is if you are taking it to go get the vinaigrette on the side so it doesn't get soggy on the way. read more

Closest thing to the real thing. Coming from New Jersey I think I am a good judge. The only thing missing is the bread which you would need to fly in from New Jersey. Solid sub for H town. read more

Just picked up our subs, husband asked for extra meat and got approximately 2 tablespoons of meat. I had a regular sub and mine was exceptable. He had called and the girl said come back in. Hey, guys nobody is going to come all the way back to the store!!! SO NO APOLOGIES!!! We are from Philly area and there is NO way you come close to it!! You guys used to be pretty good BUT now, basically you guys are terrible!! I checked Yelp and some of the recent reviews, NOT so good!! read more

First time trying out this place. I thought it was just a yet another sandwich chain, but pleasantly surprised with cheesesteak sandwiches. Tried their chipotle chicken cheese steak. It was too salty. If was less salty, i think it would be 4 stars. read more