Service all around is mediocre at best. Service goes from mediocre to just plain awful on any busy day. For a place known for subs how do you run out of white bread on a Sunday? Saw a poor Uber Eats guy wait over 15 minutes to pick up an order(note to self NEVER order Jersey Mike's via Uber eats or Grubhub). This location needs to get their game in order. read more

Great experience, Noel and Alexander had exceptional customer service experience and provided a fast and speedy checkout with a great sub.

Plenty of meat, not too much lettuce, and other toppings compliment the rest of the sandwich without over powering it. Only complaint was the music was too loud when ordering. The food is YUMMY! read more

Messed my order up and made no effort whatsoever to rectify. I picked up my order in the store. When I got back to the office, my order was incorrect. I called the store to advise them of their mistake and was asked if I could come back to the store. However, I am at work so that's not an option. Instead of offering to deliver me a replacement, to give me a refund, or even a measly discount on my next order, I was told there was nothing they could do. I was so surprised, I even confirmed..."so you're saying tough on me?" Astonishing. I've picked up group lunches there and often stop by to get dinner on my way home from the office. Very disappointed. read more

Horrible Experience. You people really need to follow every single rule?! That is absurd. I come in for 1 single sandwhich. A Ham sandwhich. I just need the bread to be placed on the back grill for 2 minutes. 2 minutes. There was only 1 other person in line after me. You can't make an exception for people who have special needs? Are you really that scared you will be fired for making someone's experience that much better? Is it really that much of a challenge for you to make the customers day? Have a heart. You heat up the meats for pregnant women all the time. Throw your dumb rules aside for a second and do your job right. read more

I have yet to hear from anybody at Mike's from my comments made in July (and a follow up call) about the door being locked in my face much sooner that the closing time on the door, won't be coming back soon read more

Most of the workers seemed very kind. There was this young blonde working with the worst attitude. She was disappointed that she had to make 3 sandwiches and said I should have ordered online. She made it in a hurry and not at all with any regard for quality. read more

So I thought I'd give Jersey Mike's another spin, and maybe try the sandwich prepared a little differently. When I went in again, I saw they had wheat bread. I don't recall seeing wheat bread there when I went in the first time, so I decided to try it. I made 2 other changes to how my sandwich was prepared. I had them put mayo on, and added pickles. That made all the difference in the world! I felt the mayo prevented the massive amounts of oil and vinegar from soaking into the bread like a sponge, and the pickles added some much needed oomph. The wheat bread also seemed to hold up to all the ingredients better, and so I was very pleased with my Jersey Mike's experience the second time around. So much so, that I've been back several times. I always get the turkey, but with my new choices, I think it's a much better sandwich on wheat, and with the little tweaks to how I get it. read more

If they could only get orders correct they would gain 3 stars, they screw up 75% of our weekly orders (through door dash). Went to Jersey Mike's with my order to get the sandwich remade correctly, their position is that ordered through doordash replaced through door dash, even though I was standing in the restaurant, the same restaurant that has to remake the sandwich, the same restaurant that made the sandwich wrong in the first place. I would be glad to consult with them on customer service and satisfaction if they would like to retain my services. read more

Thanks to general mgr Maegan Duffy's suggestions, last night we had for the first time some INCREDIBLY fresh and delicious subs at Jersey Mike's at the Village Crossing Shopping Center in Niles, IL !!! The whole team was welcoming and knew their business when they prepared our late dinner! The cherry tomato salsa was perfect for the #13 sub I devoured! read more

Ordered through their app and though the order came super fast it had many mistakes on it. I ordered plain breads but received some type of cheese bread, ordered two pops and chips and I received only one but paid for two. Ordered Diet Coke but got a Mountain Dew. After calling the store to mention the errors John, the new manager stated he could not help me and I would have to speak with the general manager the next day. no one will answer the phone and you cannot leave a message. I left a message on the catering line assuming that they would want business and check that one but no one has called me back. I left two emails and only received a reply from corporate headquarters stating they would forward the message to Park Ridge. I just want to get my refund for the items I did not receive. Perhaps they can substitute your breads and drinks. I do not appreciate not having someone contact me though and give me my refund. read more

This is the best Jersey Mikes out there. Pablo is the best, he remembers me and my bfs order when we go in. Recently went in today and another employee there recognized us. We take advantage of the student discount that comes with a sub, chips & drink. Everything is so fresh. We are sub members which is extremely handy because you get points and receive awesome deals like buy 1 giant and get another free. Worth it if you stop by quite often. read more

Meh. This place is just like a regular sub shop, not worse or better than any other chain I've been to. After all the hype I've heard about it I was disappointed my sandwich didn't taste like a bite of heaven. That being said, it wasn't the worst I've had either. read more

Red wine vinegar for the win! What a difference that makes in a sub. That ingredient itself separates itself from the competition. Sandwiches here are solid. Deli meat is sliced right before your eyes and the topping selections are few and simple. The bread is chewy and soft on the inside yet slightly brittle on the outside. I was impressed by how good the subs are and can't wait to try all of them on the menu. I will gladly stop by any Jersey Mike's in the future. read more

Jersey Mike's is our favorite sandwich place. I do have to say though that this particular locations is the best. I live in Park Ridge but I prefer this location. The staff is always very friendly and they actually pay attention to our order. We always do Mike's way but no vinegar. i cannot tell you how many times the Park Ridge location has messed up our order and put vinegar on it. One time the person didn't even offer to make a new one. Her attitude was just "Oh well". We probably come to this Niles location once a month. One of the employees Sam always greets us with a smile. I found it funny at first that she remembers us when we come in, but we do interact with her so maybe that is why. She gives great customer service. The other employees are great too, but I wanted to give extra kudos to her. read more

First time ever eating at a Jersey Mikes and I must say that I am a fan! I had the Famous Roast Beef & Provolone which I must say was one of the BEST I have had. The beef was just perfectly cook. Prices were reasonable and food was good. The staff members were very attentive and personalities were just AWESOME. read more

Sandwiches tasted great (got a tuna and a veggie). They service was excellent and both folks behind the counter seemed to be very excited about their work. I let them know that I needed the sandwiches made for travel and that they wouldn't be eaten until later, so they went through extra effort to pack them that way. Also, they were really good about keeping any meat products away from the sandwiches (changing gloves, washing the knives, etc.) and I really appreciated that. read more

To me, this is a very high quality sub shop. All the meat is sliced fresh in front of you and the bread is delicious!!!!! I'm sure there's a range of taste on subs, but I think this is as good as it gets!!! read more

Why have wifi in this modern world and not give out the password to paying customers???

Awesome customer service!! Sam is phenomenal! Keep up the great work. Will revisit this location specifically because of her! Food is also really good! read more

I have always heard good things about Jersey Mikes, that when I was shopping in Niles yesterday I came across one. Move over Subway, Jersey Mikes may be more expensive but the quality is so much better!! I had just a lame turkey and provolone and my husband had #20. We both was thrilled. We were there about 40 minutes before they closed and the guys behind the counter didn't make us feel like we needed to leave, which you know those places that get annoyed we walk in close to closing time. I say enjoy! read more

When in the mood for a sub sandwich this is the only place I'll go to get it! I'm very picky and big on customer service. The staff are super nice..place is clean..and food is always on point and fresh. Sooo the family and I are always headed here when in the mood for a sub. read more

A great place for a sandwich. I've been going there for about a year now since it opened. I like the fresh cut meats and cheese. A good value. I like saving $$$ by ordering an extra large sandwich instead of two regular ones. The extra large is equal to two regulars but costs less. It is good for two people read more

Poor customer service and their help especially the girl with glasses has an bad attitude and horrible with customers. I've already called to complain about her and nothing has been done or changed and lastly they got real stingy on extras too. read more

They screw up orders, and they don't do anything to rectify it. I am almost willing to believe they do it on purpose to piss people off!! When you take your order home and see it's wrong, then you're stuck without dinner. That makes for a pissed off teenager and husband. They just lost a loyal customer. read more

Their sandwiches are always great with fresh ingredients. You get a lot more for your money here than at a Subway sandwich. Friendly staff. read more

This was my first time going to Jesey Mikes and I will never again! The staff member that tended to me was very rude and unprofessional. I ordered a mini turkey and provolone sandwich .. Simple right. Well the staff member (male) cut off a piece of bread that was laying on the counter not wrapped in anything or covered. I wasn't sure how long it had been laying there either .. Eww. The woman in front of me had ordered a turkey wrap and he had prepared it nicely and on a sheet like he was suppose to. Anyways, he sliced the turkey with one glove on and proceed to place the meat on top of the bread with no glove and put my sandwich down the assembly line with no sheet , wrapping paper or anything . Just on the bare counter . He proceeded to prepare the next customers order nicely on a sheet . The next staff member who was to start putting the fixings on my sandwich saw that I was uncomfortable and I asked for a new sandwich with a sheet. She explained my request to the man that prepared it originally and he didn't seem to think anything was wrong with it. But he still was going to make a new sandwich. Second try, he cut off another piece of the bread from the one just laying on the counter and threw it into a sheet. He did not grab a piece of bread from the bread storage like he did for everyone else. I told him never mind and asked him would he eat a sandwich like he he made for me and he said oh I can use bread from the bread storage ( which he should of done in the first place. Moral of the story- I will not be eating here again , the store has unsanitary practices which is very alarming and staff should not judge a book by its cover. Go at your own risk... read more

I was excited to see a Jersey Mike's open nearby but was very disappointed with my first visit. I ordered my turkey sub "Mike's Way" and it was soooo soggy I could barely hold it together. I haven't had that problem at other locations so maybe I'll give it one more shot. read more

I LOVE JM. But, this is by far, the worst location EVER. Whenever I order my wrap they NEVER grill it (even though it is called "grilled" on their menu). Every single time I have gone (4 times) my order has been wrong even after repeating it. Never will be back to this location. read more

I came in with my brother, both of us are college students with valid school IDs. My brother frequently uses the student discount at this location (which gives you a reduced price, chips and a drink) and convinced me to go to Jersey Mikes today by boasting of the deal that regularly keeps him coming back. Today when he tried to get the student discount they said it was only for high school students. Obviously they recently changed the rules, fine. However, the manager intervened, and was nice enough to give HIM the student discount anyway, saying "I'll let it slide." When I asked for the discount too upon checkout, the cashier refused to give it to me. I was baffled. It was like she was playing favorites, choosing to let it slide for my brother and not for me... even though we came in TOGETHER and stood right next to each other and talked to each other through the whole process! This was petty. Two people walk in together, and you choose to give one of them a discount and not the other?? I paid close to $10 for ONLY the sandwich... and my brother paid about $8 for the exact same sandwich, chips, and a drink. Looking back on it I should have just left and refused to buy the sub. I have never left any sort of negative review, nor am I the type of person to do so... but the level of pettiness that I experienced in Jersey Mikes today needed to be addressed. Needless to say, I will not be returning to this location. read more

I pickup lunch from this location several times each month, as I work nearby. The staff is always very friendly. I always get a turkey or Italian, and the quality is much better than Subway or Jimmy Johns. They slice the meats to order, and the veggies are always very fresh. The service is fast. It is not the least expensive sub in the neighborhood, but the quality is better. And, if you join their online club, they email coupons on a regular basis to get free chips and drink, with the purchase of any reg sub. read more

solid subs. I have been many times but have not strayed from the Italian or the Big Kahuna. They are just too good. Why mess with something if it isn't broken. read more

This place is my favorite go to for subs. High quality great service and super delicious.

Bought a Philly subs. The meat was ground up like a sloppy joe and was just okay. In no shape or form a Philly sandwich. Cost me 14$ for two take out subs. No drinks, or extras. As expensive as a sit-down restaurant for take out. read more