This Jersey Mike's is comically bad. Like genuinely every aspect of it was pitiful. They had 8 employees behind the counter but it still took them 20 minutes to get through a four person line, my sandwich was put together super sloppily and they skimped on the turkey, the counters were gross, they straight up forgot to ask the person in front of me for his order so he had to move behind me in line, there was a guy waiting 15 minutes past when his online order was supposed to be ready, even the way they wrapped my sub was sloppy and it was spilling out into the bag. I gave the guy standing next to me at checkout a look and we both burst out laughing without having to say a word. I genuinely love Jersey Mike's, but I'd rather drive twice as far to get to the next closest location than come back to this one. read more

The restaurant is always clean. Employees have gotten better with customer service. My wait time is never long. Currently, I'm addicted to the big kahuna chicken sub. I think I had 2-3 this week. I'll be back for more. read more

Food: 3.5 Service: 3 Ambience: 3 Date/Time: 8/29/2021 8pm Order: #55 Big Kahuna Chicken on gluten free bread (online order) Crowd: family of 4 in line First time at this location since the usual location seemed to be having technical difficulties so they closed for the day. First impression when walking in was the place didn't seem to be running smoothly. They had one guy on the stove making the hot subs and 3 making cold subs. Place an order that estimated a ready by 8:07pm time so rushed a little to get there so it would still be warm at home. There appeared to be 4 hot subs ordered online in front which filled the little grill they had so the wait was a bit longer than the estimated time. Had a free regular sub deal so added a gluten free bread to the order to see how it tastes. The food was decent but there's just no substituting good ol' flour bread for texture! The chicken, by the way, gets thrown on the grill as a frozen slab (a few thin slices) then chopped up when it gets thawed. I typically get a cold sub but when it's free why not try something else, right? I'm not sure if it's just the hot sub or the location's way of making it but the cold sub I usually get is much better. Bottom line is I think they're not quite caught up on their processes with the influx of online orders yet so don't always believe the app estimate. The food is decent and the service is on the slower side. Probably still a good place to get a decent sub. read more

Jersey Mike's Subs - 8/29/2021 - Sandwiches Near Me - Raleigh, North Carolina

I placed my order online through the website. When I walked in to pick up my order there were several people working but no one acknowledged me initially as I stood there. A female employee eventually asked if I had a to-go order. She advised me that she was working on my order. A few minutes later she gave me my food. I got the club sub with chips. My food was good and tasted fresh. There are tables inside for those that choose to dine in. There is also a parking lot surrounding the business. read more

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Service was exceptional, Lisa was so nice and friendly! I'll definitely be coming here again.

I stop by Jersey Mike's pretty often because it's convenient and close to where I live. Usually service is pretty quick, definitely more focused on efficiency than anything else. It seems like they've just gotten some new staff which really saved the ranking of this review. Newer staff acknowledge and greet customers and are composed, even when they're swamped. The food is pretty standard of what you'd expect from a sandwich shop and even though I've never sat down to eat, there's always plenty of seating inside and it's usually clean and comfortable. read more

Jersey Mike's Subs - Sandwiches Near Me - Raleigh, North Carolina

Customer service sucks, everyone's rude and I didn't even get what I wanted. I'll definitely be ordering online so I make sure to get what I want. read more

Worst Philly cheese steak I've ever received from Jersey Mikes. This location has gone down the dumps in recent months. Lots of workers standing around shooting the breeze. I asked for mayo, lettuce, tomato be added to my sub. None were added and the cheese wasn't melted. More peppers and very little steak. I won't be going back to this location again. read more

I went here today for lunch. I will say normally I have good service no issues. Today was different. I will start by saying the slicer looked like it had not been cleaned all day. It was so built up meat on there then the counter was full of bread crumbs and lettuce. I asked them to wipe it off. The lady behind me ordered she then said I am allergic to fish and the person before got tuna so please make sure you don't cross contamination. They had to remake her sandwich twice due to cross contamination. Then I ordered two sandwiches one was hot and had lettuce and tomato on the side yep never received it. Just a horrible experience today. I won't be going back anytime soon. read more

It's been awhile since I've been to a JM's shop. It'll be awhile before I return. A sandwich I got last year went up in price by 20%. Well outside the bounds of inflation. $10 for a "salad sub with cheese" (as I call the #14) is insanely not worth it. I went to the Sassool up the road and got a falafel pita sandwich for about $4. JM's food here tastes the same as every other shop, and offers the same experience. "The food is okay, the guys behind the counter sure are nice to look at, and yes... my table has crumbs all over it and there are no towels in the bathroom." At under $8 for lunch, this place was on my list. $10? I'll wait for incomes to rise some more. read more

My rating is actually no stars!!! This is a bad restaurant ! Avoid it like the plague. Constant problems with getting the order right and on time. Tonight they re-made the order because they said someone had already picked it up and it was not our order. Staff were rude and pretty incompetent. Not visiting them ever again . read more

Ordered from Jersey Mike's and it went well. There was a national promotion and the Creedmore location disabled taking online orders--which at least is better than what they've often done, accept orders but remove everything from the menu. The app sent my order to this Falls of Neuse location and it went well. The sandwiches were ready in about 15 min and made properly. Once again, I like this location, they do what they're supposed to. read more

As far as a sub shop and other Jersey Mike's locations go this one is, by far, the best I've been to. The menu is the menu and if you've seen it at one Jersey Mike's you've seen them all. The staff, not skimping on toppings or meat, and the efficiency and friendliness of the staff. The place is clean too. With huge phone-in orders, a line of cars surrounding the building for the drive-thru, they were a well-oiled production machine and smiled all the time. Well run and well done. read more

**Update*. I called the restaurant @12:07pm on 11/30/22 like I was asked to do in the reply to this review & spoke to a manager who said she didn't know what I was talking about. She also said the only review she saw was from a month ago & that she was sorry she couldn't help me. I also forgot to mention that before I left the reviews I emailed customer service through My Jersey Mike's account with all of the information from my receipt and I still haven't heard anything back from that. Very on brand with why I left the review in the first place.** It's really disappointing to spend almost $10 on a half of sandwich with bread that resembled & taste like what I imagine stained plywood taste like. I really don't understand why someone would serve that to a customer. Did you not feel it when you grabbed that brick that was supposed to be bread When I got home and unwrapped that plywood sandwich I was shocked & disgusted! What was I supposed to do sand it down before I bite into it? How does one find a way to mess up a Turkey sandwich. Oh I know...put the Turkey between old, stale, hard plywood like bread! I wish I could post the video so you can hear me knocking on it but it will only let me put the pic. read more

Jersey Mike's Subs - #7 Turkey and Provolone on Plywood - Sandwiches Near Me - Raleigh, North Carolina

I have visited this location several times. I like it because it is close to my home and I frequent other stores in the shopping center. Ordinarily I order online for pickup but will occasionally go in the store and place an order. I have noticed a lot of the staff is young but still professional. Staff is usually very quick with service and food is always made to my liking. read more

Jersey Mike's Subs - Sub in the making - Sandwiches Near Me - Raleigh, North Carolina

Staff did not acknowledge or welcome. Had to ask for help. Meat cutter was full of meat scraps when most locations clean. Tough to recommend this location. read more

I feel part of the success of a fast food restaurant is how well they operate during the busy times. I'm pleased to report that this Jersey Mike's Subs did very well during my lunch visit. (around 12:30 pm for a Monday) My guest ordered the Chicken Caesar wrap (grilled chicken, lettuce, shredded cheese and ranch) and I order the regular sized meatball sub. The staff was efficiently and politely keeping the line moving and having food ready when we reached the register. I enjoyed the meatball sub. The regular sized sub was plenty for a lunch meal. Good marina sauce and plenty of meatballs. My guest liked the taste of the Chicken Caesar wrap, but thought it was heavy on the lettuce and lacking a bit on the chicken. Noticed the employee taking the orders knew a lot of folks in the line and was good at greeting them without stopping the production line to chat. Quick lunch service at a reasonable price. read more

Today must of been a off day at this location. The girl who made my sandwich was extreeeeeeeeeeeemly slow, non talkative and mumbled. My sandwich was extremely soggy and drippy. She gave off the vibe that she definitely didn't want to be at work today. 99.999 percent of the time, everyone here is very upbeat and makes amazing sandwiches. I've been eating at jersey mikes for years. This is first time I haven't been happy with my food read more

You get a free sub and drink for your birthday and your Jersey mike's anniversary. Make sure you get the rewards card because points adds up to a free sandwich and meal. They love to cater your jobs too. They have amazing giveaways on Facebook so always look on there. You may just win a free gift card. Sundays are Kids Eat Free Days!! Don't forget to drop your business card you can win a free lunch for a year. This store is always clean and great customer service and always giving back to the community. read more

While the end product sandwich was fine, the process to get a sandwich left me wondering if I should be eating there at all. I've never seen a Jerseys Mike's that was so unclean. The slicer looked like it hadn't been cleaned all day (this was 1:45 pm), it was absolutely disgusting. And they would leave it on even when nothing was being sliced which slung bits of meat and cheese everywhere. The lack of proper cleaning protocols carried across to the rest of the process as they had at least a dozen subs / wraps stacked on top of the counter, many overlapping and all with their receipt on top. They clearly take way more online orders than they can handle, so while there was only two people in front of me in line in person, there were 15+ sandwiches in front of mine. The floors were dirty, the drink area obviously hadn't been wiped down in hours, the trashcan was overflowing. It seems to not be the employees' issue. It's that there are too many orders, not enough employees and poor management. I usually like Jersey Mike's but I will never return to this location unless the management changes or steps up. It makes the entire chain look bad. read more

I don't know what's been happening to this store, but I will think twice before returning. First they discontinued the free kids meals on Sundays and now I got a sandwich that barely has any meat or cheese in it (see pics). The turkey doesn't even fully cover the lettuce. If they are looking to cut costs, they should rethink their strategy or risk losing their loyal customers. read more

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Don't know what it is, but subs here are better than the Jersey Mike's in Denver. :). Got a taste for it now and coming regularly. But burr, it's so cold inside. read more

I arrived at 11:00 a.m. to the sound of profanities being screamed by the manager I am not in support of this type of behavior and I will never come back. read more

I'm a Jersey Girl who niow lives in slightly cosmopolitan southern world. I know I'm NOT going to get an authentic sub that I'm use to down here but sometimes Jersey Mike's satisfies that craving. I like this location because I shop at the Harris Teeter, get my coffee at the Starbucks and can take me a sub home if I'm in the mood. The staff is usually nice. Getting to the incident, it was the 4th of July and I had worked eight days straight 92 hrs. and it was the 4th of July!!! After work I decided I'd grab a sub since the entire family was away for the holiday and I wouldn't have to cook. It was exactly 8;25 pm when got out of my car and I walked into an empty restaurant. I wanted a Philly and they were already cleaning the grill. When I was asked by the cashier what I wanted because the cook didn't even acknowledge me or look my way were you place your order, I was told, " we clean the grill at 8:30pm". I looked at my phone and by then it was 8:26pm. I could've made a stink but I just said, " never mind, thanks". It was actually for the best because I went over to Penn Station across the street and had a delicious Philly. The customer service definitely needs to be better and if the rule is not grilled sandwiches after 8:30pm then it should be followed!!! read more

I used to go to this Jersey Mikes once per week. Then the quality started to drop and I quit. After almost a year, I was in a hurry and I thought I would try them again. Big mistake. After ordering online (so as to skip the line), I still had to wait about 30min and my order was incorrect. I'm not sue how hard it is to add Mayo to a sandwich, but apparently the grill cook couldn't get that right. Never again. If this place burns down, I will be a blessing. read more

So Jersey Mike's may not seem like a place to write about. Oh boy, but it is my favorite lunch time spot. First they are specialists in above and beyond customer service. You hear a melodies of welcomes and hellos as you enter the door. Not to mention everyone is smiling and even asks about your day. I can't tell you about the food choices because ive only ever had the Italian sub with bacon. My hubby and i silt a giant sub and leave there spending less than $20 for a meal that we can eat for lunch and dinner. Yes the don't skimp on the food. Portions are humongous! Delicioso! Want to eat healthy and feel good when you leave? Go to Jersey Mikes on Falls of Neuse! read more

Jersey Mike's Subs - Sandwiches Near Me - Raleigh, North Carolina

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What a fun crew of employees at this Jersey Mike's location! Everyone here was so friendly and genuinely seemed to enjoy their job which is rare these days. I was able to get in and out very quickly even during lunch time. The cashier was extremely helpful in advising me on how I could earn rewards and get free offers and discounts. read more

OK Jersey Mikes got me with the free regular size sub of my choice and 22 Oz drink all complimentary on your actual birthday. Came in at lunch time, very crowded but the staff moved thru line at nice pace. I asked the employee to please make my sandwich with love because it was my birthday and he assured me that all the sandwiches are made that way. I ordered the classic cheesesteak but with grilled mushrooms added. Because the sandwich was one that required cooking, I had a brief wait. I enjoyed the taste of my sandwich and it was messy in the sense of too much mayo etc but I don't mind that. My 4 stars is for the taste of the sweet tea..did not like , so went ahead and had soda. And for the cleanliness in the dining room area. I'm assuming because of the lunch hr rush all efforts were towards sandwich making and not cleaning the dining room. I would go back whenever I have the taste for a sub but I normally make sandwiches at home. read more

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If I could rate zero stars I would. Gave me the wrong sandwich and told me to get my order or a refund I would have to come all the way back. Want me to waste my time and gas on your mistake no thank you read more

Great Sandwich, very friendly and nice place to hangout for lunch. Enjoyed watching the staff quickly make the delicious sandwiches. I had the Habinera Cheesestake sandwich without the jalapeños but extra cheese. Cheese was oozing out and good. Beed to try the Ruben next time. read more

Jersey Mike's Subs - Sandwiches Near Me - Raleigh, North Carolina

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Love this place! Sure the lines can get a bit long at times, but then again what good place doesn't during lunch time? I appreciate that the employees are always genuinely friendly & courteous regardless of how busy they may be. Oh and the rewards system? Yasssss! :) read more

If you want to get some good stops here is the place to get it I recently got by and I got a number nine sub and it was delicious but make sure you try and microwave no onions and clarify that you want it to have bacon and mayo if you have those things and everything else and anything else there is really good so feel free to try something good don't stop like going to Jersey Mike's read more

The staff was friendly, and fast. My only complaint is that immediately after eating half of my sub, I got sick. My friend ate here as well, he didn't feel as cruddy as I did, but still felt off after eating. I only puked the one time, but I'm still stuck in bed with saltines and ginger ale. ‍ read more

This place is solid. Fast service. Friendly staff. Fresh subs. Clean establishment. I plan to come here more often when working on business in the area. Forget subway. read more

If you are Turkish and craving for a good ol turkish 'donner' Jersey Mike's Subs is the best place to be! I guess the giant Chipotle Cheese Steak that me and my husband shared for lunch was crazy! It was oozing with flavor, meat and cheese! We will surely stop by again. read more

This is one of my favorite Jersey Mike's to go to. They always have fresh Chicken Salad. The staff is very friendly, and actually talks to you. Warning though, it's always busy. But the line moves quickly. It just proves how popular this place is. read more

I just hate they moved I use to be able to walk there. I order buffalo chicken wrap add bacon in love everyrime.

The staff here make this place great. They are always friendly, talkative and jovial. They are not lazy at all. I don't ever see employees on their phones too busy to serve or help. The service has always been prompt and quick. It is not always this way at any given location, but the crew here is putting down a serious "service game." Good job Falls of Neuse Crew. read more

I order from this location quite a bit and they are usually busy. One of the guys told me about online ordering and it is a game changer. I order, I arrive and pickup! Honestly I have never had an issue with the 2 dozen or so orders I have gotten in the last 3-4 months. There is plenty of parking and you can get a few errands done before pickup. This store is very clean and the employees are very nice. read more

So they conveniently have a fire alarm close to closing at 9pm and it's 8:45 and they are already cleaning the grill with chemicals. The funny thing is that Starbucks is adjacent to Jersey Mike's in the same building and was unbothered by the alarm. The people in there were fine. Fortunately, Penn Station is actually across the street. I got a better sub there for a lower price. And they are open to 10 pm. I won't be returning here to Jersey Mike's again. read more