Ordered a sub in a bowl and when I received it there was no meat. I went back to make sure I selected a sub with meat and I did. I Don't understand how someone could look at it and think it was correct when with the toppings it barely covered the bottom of the container. read more

Jersey Mike's Subs - No meat in my italian - Fast Food Near Me - Westlake, Ohio

Best subs around Good staff Great food Will definitely go back Number 42 add tomatoes and lettuce is my go to read more

We became fans of this chain in Florida and were happy to see one fairly near us in Ohio. We always get their cheesesteak, and someday need to try some others. Anyway, we ordered a giant by mistake, which is way too big for the two of us for lunch. After waiting while it was freshly cooked, we were a bit disappointed in a few things. The bread wasn't nearly as fresh as we have experienced at other locations. We also didn't feel the sandwich was filled with as much meat as others. The taste was good and we love their melted cheese, but we had a lot of empty bread at the end of our sandwich. The restaurant was clean, and very busy at lunch time. Workers were pleasant, which made the ordering a good experience. read more

Jersey Mike's Subs - Fast Food Near Me - Westlake, Ohio

The sub was delicious, and had no idea they could grill the sub until I asked (which will actually make me come again). I did feel it was a bit overpriced in comparison to other chain sub places in the area. I do want to try the Philly cheesesteak some time as I've heard it's pretty amazing, and then I can make another comparison as I have below in order of my liking: (1) Mr. Hero: Reg (7") Romanburger ($5.99) (2) Potbelly: Reg (7") Italian ($5.99) (3) Firehouse: Medium (7") Italian Sub ($6.99) (4) Penn Station: Reg (7") Italian Sub ($7.99) (5) Jersey: Reg (7") Italian Sub ($8.25) (6) Dibellas: Medium (10") Godfather Sub ($8.49) -- I have not had my sub grilled, yet; didn't know that was an option (7) Subway: Footlong (12") Italian BMT ($7.99) (8) Jimmy Johns: Don't even bother... read more

Here is hoping this labor shortage is going to Come to an end fairly soon. I feel so sorry for the restaurant owners who are trying to do their best to keep the people they have. The customers need to be a little more patient if their food isn't ready and they should smile and thank the kids that are working. read more

Great food i just ordered again again today 3/20/23 nd they delivered to the wrong place and didnt bother to call and let me know . read more

Jersey Mike's Subs - Fast Food Near Me - Westlake, Ohio

Well $17 for a huge sub. It's worth $12 if that. I am done with this chain. Disgusting that they put NO MEAT on the sub! Atrocious what they charge and serve. While I watched the clerk that didn't want to be there any way slice the meat for the sub and stop, I told him to keep going. He just made a face! I felt like throwing the sub in his face. Put some fvcking meat on the sub. For $17 you can go to 100 different places for food for the same price. Longhorns has a steak for $17.99! If you clowns which are now at $17 for a huge loaf of bread and 1/4 pound of meat if that want to win customers back you lost start weighing out your meat and put at least 8 oz of meat on a huge sub. For now go fvck yourselves, you thieves ! read more

Really good turkey sub! Luv the place! I just feel awkward when the CC Machine asks me to tip and they're are looking?! read more

Jersey Mike's Subs - Fast Food Near Me - Westlake, Ohio

Great tasting food but they need better service at this in-particular location. I ordered my food online and was given the wait time of a half hour. I went in to pick up my food but they had not even begun on the order yet. Now I would not mind this if they were super super busy and had a rush of people to where they couldn't get to the order right away. However, there was not a single customer in the establishment besides myself. I continued to sit and wait 15 minutes for them to make my order. Again, fantastic food! Just very unfortunate customer service. read more

One of our favorite places to eat gone down the drain! The staff is no longer quick, attentive, or fun. They are argumentative with customers and each other, snappy, rude, they talk badly of customers for all to hear, you name it!! The standard has certainly escaped management or ownership at this location. Before I would have had more understanding things to say about it, but now I see that things have changed for the worst! Shame on all of you! read more

I met my parents here for dinner. The restaurant was not very busy but they had a lot of pickup orders. We decided to dine in here. I like coming here because they are always good. I ordered the rosemary bread (this is one that they don't really advertise as much so if you don't know you probably won't) my boyfriend actually told me about the bread (only bread I get now) he's crazy eating a giant sub and then passes out from a food coma. Anyways enough about him, I got the turkey provolone with lettuce, tomatoes, pickles, onion, and mayo. They offer Mike's way but I like it my way. I like how you can pick and choose what you want. I really like how they are not skimpy on the condiments like other sub shops. That always make me upset when you ask for a pickles and they try to give one instead of a handful! I mean just give me the jar! Well if you haven't tried jerseys Mike's now is your time to grab a sub! They do have cookies and brownies but I am always too full to get them. read more

Jersey Mike's Subs - Rosemary bread with turkey provolone, tomatoes, lettuce, onion, pickles, and mayo. Yums - Fast Food Near Me - Westlake, Ohio

fresh subs made to order. yay. people are always super friendly. i know it's a chain....but when you are looking for a quick lunch or dinner......not a bad option. mike's way....the only way......lettuce, tomatoes, salt/pepper blend and vinegar/oil. i always ad mayo...yes. my vice. prices fair. i think my regular turkey was 6.95.....and they are HUGE. lunch and dinner. we seem to run here when we need something quick, but want good, fresh food. stop in when you are craving a yummy sub. read more

As this was my first visit here, it unfortunately started off with abrasive and lackluster service upon my visit in the afternoon on 6-1-17. No one was friendly, explanatory, or even very communicative. I ordered my item and stood by the toppings to customize my order (as I had watched another customer ahead of me do). To my surprise, they finished my order before I was able to communicate what toppings I wanted. When I apologized and told the lady I wanted to add some things to my item, she rudely told me something along the lines of "The first thing you should do is tell us what you want in your sub." her delivery was not only embarrassing, but it made me feel genuinely bad. The second and last straw was when I asked if I'm able to split the cost on behalf of me using two methods of payment. I was told that they couldn't unless I wanted to pay extra, in essence. I have worked at restaurants in the past and used a variety of different POS systems, all of which had a method of separating payment. Perhaps this business does not split payment; however, I can't help but suspect I was just being given a hard time. Food was good, but the service members left an extremely bad taste in my mouth. read more

So...we are really seeing firsthand the effects of the pandemic on our local restaurants. I have been hearing how some restaurants have been forced to close more days than they would like due to employee shortages BUT somehow I never thought that would trickle down to fast food type places HOWEVER last night we made a special trip out of our way to go here because I really like the subs. My husband has not tried this place yet but he was looking forward to it. So we get all the way there...he walks up and 20 seconds later he's back in the car telling me the place is closed due to a lack of staff. I was in shock. It would be like pulling up to McDonald's and having it be closed-it just wouldn't happen. You just somehow never see these fast food places having shortages especially with this particular location because every time I've gone in they've always had what seems like 10 employees working behind the counter so either everybody quit at once or everybody called off sick yesterday but we were not able to get our food due to the restaurant being closed...and it was only 5:30! I can't say that I blame employees for not wanting to be in the service field any longer because we've been shown that those jobs are not secure. Also most of these people get treated terribly and the pay is terrible AND you rarely get a set schedule and if you do it's usually nights and weekends which nobody wants to be working. I don't know how the restaurant industry is going to address all these issues. I see quite a few more places having to close because I don't know where they're going to get all the staff. All that aside I can't say I'd recommend this place even though the food is really good because the service here is not great. The times that I've gone the staff behind the counter doesn't even acknowledge you when you come in or give you any eye contact-they just keep looking straight down doing what they're doing and you don't even know if they're talking to you-so you just kind of say what you want and then hope that somebody's paying attention. This place must not be managed very well because the staff leaves a lot to be desired. I realize due to staffing shortages that people are just hiring whomever but they've got to understand that they're going to run into issues with that if they see red flags with employees that they're hiring. I'd personally rather do it all myself with shorter business hours then have to wonder every day it my staff is going to show up. These managers have to know that they are facing issues like this so customers shouldn't be driving all the way there only to see a sign telling them the place is closed due to no staff. I wonder what happened to people who placed online orders? I don't know if this is an individually owned location or if this is all just employees hired by headquarters in another state but if managers are telling these people that they don't have staff then the people at headquarters are going to have to send staff there to make sure the restaurant doesn't have to close because you cannot run a business like that day-to-day where customers never know if you're going to be open. Also if restaurant employers want to retain employees they are going to have to start treating them better. They are gonna have to raise salaries and they're going to have to be more flexible with scheduling otherwise the stores will just have to close. read more

Rude employee named Ryan literally tossed my bag on the table and then proceeded to give me attitude when I asked why he just threw my food at me. read more

One word. AMAZING. My husband and I usually split the cheesesteak big kahuna and add chipotle mayo, seasoning, oil and vinegar. Soooooooo good. My mouth is watering thinking about it. Always full of meat, always fresh, so delicious. Definitely better than Penn Station. Just wish Jersey Mike's could have fries or something with it. read more

I really like Jersey Mike's, I've never had a bad sub from there and getting your sub "Mike's Way" is always a good choice. All of their ingredients taste fresh and I definitely think it's a better chain than subway or Penn Station. I find their service to be very fast and friendly most of the time, however not all of their workers communicate much while ordering, or I've had a few mumble. Regardless, they always get the order right and I always leave happy. read more

I'm from the Philadelphia area, so I am picky about my cheesesteaks. I found Jersey Mike's to be remarkably close to a genuine Philly Cheesesteak! This is my favorite local sub place (Subway and Jimmy Johns not making the cut) for a quick lunch or dinner! read more

Afraid it might just be like all the others, it took me years to finally try Jersey Mike's. Suffice to say, they are leaps and bounds above the mediocrity that is Subway. Meats and cheeses sliced fresh and stacked aplenty -- with actual flavor, too! -- and very good bread. Well worth the coupla extra dollars you'll spend. read more

Worst staff on the planet. An F for effort and attitude. I went in 20 minutes before they were supposed to close because I was staying at the Hilton down the road and had just arrived. I could immediately tell they were angry by the dirty looks and hand gestures they made as I walked up. I apologized twice to them for coming in so close to closing and every team member ignored me. It was by far the most awkward fast food experience I've ever had. I even tipped them on my order because I felt so bad from their treatment, but completely regretted all my decisions when I got back to my hotel room and had the completely wrong sandwich. It's quarantine guys, be happy you have jobs at all. read more

This is the second time I visited this location and was dissatisfied and disappointed in the service. It seems like there is lack of supervision at this location. The first time I was there, an employee bad mouthed a customer in front of customers who were waiting for orders. This caused a scene that I felt was best kept for a discussion between employees for after customers left the location. Fast forward 3-4 months and the franchise owner decided that now was the time to defend your store. read more

From the friendly staff to the fresh sliced meats and veggies - my experience at Jersey Mike's is always spot on. Today I tried the roast beef and it was outstanding! I still can't get over how soft and tasty the bread always is - made fresh daily! I would've posted a picture but I was too hungry!! read more

Been waiting a while for a JM to open closer to the Avon Lake area vs driving to Rocky River to get my sub fix quenched. Fresh meat and toppings. Highly recommend Mike's way: oil, vinegar and spices. The cheesesteak and Baja wrap are a must try as well. read more

So one of my co-workers took me here on Friday and I tried their Italian sandwich and I must say it was excellent. The bread was awesome, the meat was fresh and the lettuce and tomatoes (nice, red and fully ripe) were extremely crisp. The staff was very friendly and laid back and they even knew my co-worker by name. I looked around and the place was spotless. Unlike other sandwich shops, this place even cuts their meat fresh. Best of all, these people are not cheap on their portion. Some places give you one slice of cheese and cut it into 4 slices to make it look like more, and do the same with the meat, luckily not here. As of right now I will give this place a solid five stars. Great service, great sandwich, clean store, good location. No issues. I'll update my review if I stop here again. read more

Had an issue with an order and the owner contacted me, apologized and offered to make it right. Good customer service.

Jersey Mike's knows the way! Menu full of flavor. Great sandwich shop always fresh and clean, it's my go to place for lunch for sure.

Absolutely my favorite sub shop! No others compare. Great quality and service! The cheesesteak is the best around. Highly recommend. You won't be disappointed. read more

It's the real thing in this joint. You order and they start slicing meat and making your sub. They aren't pulling precut meat off a piece of wax paper. The subs are the best! Get the #9 "Mike's way" it's fantastic! Mmmmmm read more

Haven't eaten at a Jersey Mike's since I was in high school. Now I realize what I have been missing. Got an Italian hoagie, and was thoroughly impressed. Very fresh tasting, although the sandwich could've used just a little more meat, IMO. I would choose Jersey Mike's over Subway every time, though. read more

These subs are not only super tasty, they also use meat from animals that were not treated with antibiotics!

Their sandwiches are very tasty. The chipotle cheese steak is great, the club supreme and meatball are also great. It is a little more pricey than other sandwich places but I would still recommend. read more

Great value. Food was tasty and was prepared just as I asked!! The employees are super friendly and helpful. I would recommend this place to my friends. The amount of food was more then I expected and I had leftovers for a snack later. This is my new favorite lunch spot and its great for a fast lunch or a slow lunch. Very clean and owner was onsite to. Five start sandwich shop in my book. read more

I'm a fan of this franchise but tonight's high school crew was a bust. The $13 dollar pastrami sandwich was skimpy at best and I ended up throwing half the bread away and putting all the filling on one sandwich side. The wraps were tiny too. Flavor wasn't bad but we aren't talking fine dining ie. The meat wasn't spoiled, the bread was fresh etc. Although the meatball sandwich was good, all together a disappointing waste of $34. Don't think this spot will be open for long unless they get their act together. read more

Awesome food, The vegetarian sub is good. My 2 sons beg me too eat subs every week. Boys favorite subs are the original Italian and the turkey sub. Husband likes it. Good price. Good philycheese-steak. Big portions and lots different subs. In conclusion I wouldn't go anywhere else for subs. read more

Amazing subs!!!!!!!!!!!!!!!!!!!!!!!! My family and I love JM! We eat there once a week! Service is great most of the time.

I placed a catering order for my company. BEFORE I placed it, I called the store to verify if they would deliver. I was told yes, they could deliver our food by the time needed the next day. All that was needed was my information and address in the comments section. I placed the order. The next day when it was delivered, the lady who brought our food was the rudest!! She raised her voice and stated that THEY DON'T DELIVER, especially how the weather is (it snowed earlier in the morning), and because she had people that called off. I'm sorry but, how is that MY problem!?! You do not treat your customer like that, especially whining about having to bring the food that YOUR STAFF stated it was possible on the phone the day before! Our company spent $300! And this is the customer service we get! Will NEVER order from here again! Very BAD 1st impression! The food wasn't even that great! Jimmy Johns tastes way better, and receive friendlier service! UPDATE: I did thankfully receive a response back from the owner of the location regarding this situation, to get it rectified. THAT I do appreciate. He apologized and offered a solution to me. This is unheard of from some other companies, that pride themselves on customer service satisfaction. read more

My first experience at Jersey Mikes was great! I'm a vegetarian, so when I ordered my sub they cleaned the slicer for me so I had a nice clean blade! I have also since then tried their grilled veggie wrap and that was very good! By far my favorite sub shop! OH! Can't forget their bread! It's so pillowy and soft! Gotta get it Mikes way!!! Definitely recommend it! read more

Normally I don't seek out subs, but once I tried jersey mikes I was hooked! Every sub I've tried has been super fresh and delicious! On days when I'm not in the mood for a sub, they offer a Sub in a Tub, which is basically a sub made into a salad, it's awesome! Staff seems friendly and fast. Always have a great experience there. Highly recommend if your ready for something different! read more

I visited the new Jersey Mikes a few times. It's the normal great food we expect from the great franchise. What stood out was I used their online ordering system and it worked flawlessly. I have tried it at other restaurants and was disappointed over and over. To see a brand new store get it figured out right away was great. I am glad to have this store nearby. read more

I've heard a lot of good things about this place so I decided to give it a shot. I was super excited and got the chipotle chicken cheesesteak. The bread was really soggy because they don't toast it even for a hot sandwich. The peppers and onions tasted sketchy. On top of it all, the amateur high school employees were unenthusiastic and not helpful. Not sitting well with my stomach either. In all, a bad experience. read more