My experience was great. The food was great and the service was amazing. Love this place. The booth and bathrooms were clean too.

Gluten-free rolls available! DiBella's Subs is located in close proximity to the Corporate Plaza (Independence business district) and local hotel cluster (3 minute drive). There is plenty of parking in the plaza. My company used to frequently order catering from this location. And so, I decided to try something familiar while in the area. This was my first time at their physical location. Deli Feel: The deli has NYC deli feel - subway tiles and vintage deli art. Think a nice Italian elevated deli. It doesn't seem that there is A/C at this location or at least it's not running at its capacity. There were ceiling fans operating but on a hot summer day it was toasty. The restaurant offers tables and booths. I observed that most guests found themselves comfortable in booths. Around 1 PM on a weekday there was a steady crowd dining in and ordering takeout. Ordering: Your order is placed and picked up at the back counter. Signage is a bit disorienting. Think Penn Station type layout. You can also pre-order online. My order was ready quickly. I observed that other guests had to wait awhile. Orders were not called in the numerical order. If you have a large or complex order or are pressed for time, I recommend exploring online ordering. Menu: DiBella's menu is straightforward - subs, mini meals (5" small sub + side + drink), salads, drinks, sides and sweets. They conveniently highlight seasonal menu and top sellers on their menu. Best seller subs are Godfather, Turkey, and Cheesesteaks. DiBella's Subs are known for their old-fashioned submarines. They have in-house bakery, bake their own bread. They also market Grandma DiBella's cookies. While placing an order online or in person, you can choose your bread, cheese, and topping options. Gluten free menu items are available for all subs. My Order: I ordered 10" DiBella's BLT on sesame bread with American cheese for $11.39. The bread was very fresh and impressed me. The ingredients weren't notable - bacon was burned and clearly lower grade, cheese and veggies were just okay. I wouldn't say that the sandwich was heavy on fillings. The sub was fine, definitely not the best BLT in my lifetime. Customer Service: Customer service was condescending. The employee at checkout made visible unpleasant faces at customers. Questions were not well received from all customers during my visit. Questions were mainly order and menu related. Once it was my turn, I did not know where to look for bread and cheese options as a first timer. The menu was pointed out to me in a very impudent manner. It was really disappointing to witness interactions between customers and employees. Upon exit, I observed another employee returning to work looking very displeased. Hopefully bad service is not part of everyday culture. Catering: My company used to order catering from DiBella's. Orders were always efficient and right. Everyone considered the subs just alright. Bread wasn't as fresh as I've experienced at their location. Overall, it's a fine spot for a casual lunch if you're in the area. Good for catering if you want to treat your staff to something simple. I wouldn't go out of my way to come here. read more

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Wow! I'm a big fan! Best sub I've had in quote some time and by a chain sub shop. Go figure! Had the Godfather on an everything roll no mayo but evoo. This will be a go to as I travel Ohio read more

I'm a huge fan of this place for lunch when I'm in the area... I highly recommend downloading the app and using that to order because they also throw a ton of coupons and free stuff on the app. The staff is incredibly friendly and fast. The subs are always great and so is the service... I don't really eat in the dining room area at all so I can't say much about that but I can say that it is always clean in the dining area and restrooms. read more

This was only my second time trying this regional chain restaurant. I read on an online article that DiBella's was rated as having one of the best meatball sandwiches so I gave it a try. I ordered the 10" on a freshly baked sesame seed roll and was pretty much blown away with the flavor and quality of the sandwich. The meatballs were legit, meat was hot and tender well flavored and smothered in marinara sauce. I added provolone, grilled peppers and onions for the full effect and was surprised I ate the entire sandwich along with the side of marinara that they also gave me. This definitely should have been 2 meals if I were a light weight. The news also impressed with the NY subway tiles and pictures of historical delis on the walls. The service was quick, friendly and the restaurant was super clean inside and out. read more

My husband and I order dibellas on door dash often - these subs are by far the best in Cleveland. They are not stingy with meat or cheese and the bread is the BEST! Do yourself a favor and try the everything bread with a sub from here - to die for. Always have exactly what we order and service is great. Highly recommend!! read more

DiBella Cheesesteak sub. What a way to enjoy lunch. The sub was every bit as tasty as it looks. I got it loaded with the peppers and onions and mushrooms. With Provolone cheese all piled onto the Everything bread. The bread was soft and delicious. The meat was tender and amazing. The veggies were not mushy. They tasted great. I added a drink and a cookie to top it all off. You won't be disappointed in this meal. You must try it out. read more

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Only had multigrain bread. I just don't think they wanted to serve us. 9:15pm, still had 45 minutes

OH WOWWW!!!! I have been on a sandwich/sub WAVEE for the past few months. I am LOVINGGG sandwiches. I was having a bad day, my friend stopped by to grab me a turkey sub with all the goods on it** cute right ?! ** . When she took it out of her bag I was so confused. The sub was BIGGER THAN MY ARM! Heck yes!!!! The bread was perfect. The meat was perfect all of the condiments and veggies were nicely placed. They even make their own cookies here! This pace beats any chain sandwich spot. I will never visit those places again. I'll be back 110% More reviews to come as I didn't experience customer service** my friend said they were nice though! read more

DiBella's Subs - Turkey club that's already eaten I couldn't wait !!!! - Sandwiches Near Me - Independence, Ohio

DiBellas is a staple on our corporate catering list, the consistency of their product is amazing. Each sub is well put together. The texture of the bread on the it's classic Italian Sub is great. When catered all of the toppings are placed on the side in their own containers, so you can customize the sandwich to you liking. read more

DiBella's Subs - Classic Italian Assorted Sub - Sandwiches Near Me - Independence, Ohio

Sad sad service. Tried to call our order in Friday about 7 or 8 pm. It rang and rang. So we went on line. We had a coupon, at the end we thought it would give us the coupon total it gave us the $24 regular total. So we went to pick up the food since we never used a coupon here online before figuring the new total would beat the register. NO they said they we're having problems with the coupon and we would have to pay full price and use the coupon another time! Not fair at all. How hard would it have been to show good customer service and void out the sale and refund it and erring the new sale with the coupon. I worked in a restaurant for over 20 years and it isn't hard at all. She was just lazy. We'll your laziness just lost you a few customers coupon or not. read more

Decided to introduce my son to DiBella's subs. He never tried them but is a big fan of a chicken Philly. Told him to look over the menu and see if there was anything he wanted to try. Guess what it was the Chicken Philly. he absolutely loves it and loves the bread. I had the cheesesteak and I have to agree the bread is amazing so much better than other sub shops. The young lady working the counter area was very pleasant and welcoming. read more

I got a roast beef sandwich here last time and I probably should have went with corned beef or Philly cheese steak because I didn't like the way this cold cut was heated - my brother had most of my big sandwich I'm glad we didn't waste any of it - probably won't be back for some time . read more

I just ate the best cheesesteak sandwich. Delicious My boss bragged about eating there twice last week so I had to try it myself. Even on the multigrain that I ordered it was so good. Now I know why he is hooked and not just on this sandwich but also the meatball. The service was fantastic- sadly slow business due to covid but we will try to help regularly. read more

Had lunch here today. I ordered a corned beef on multigrain bread. The bread on my sub was fabulous. My corned beef was dry. I also ate inside. It was freezing in there. I had to eat with my hat and coat on. Im sure the employees were frozen today. read more

Went after a movie. Ordered 2 simple cheesesteaks. Waited 25 minutes and reminded them 3 times what we ordered. While we waited we watched three more people come up for their orders to be fixed properly. Won't be back here ever. Awful. read more

Solid 4. Had the cheese steak and have to admit that it needed some more flavor. Was still good but needs more seasoning.

Spent $40 on a bunch of crap. Just to find out I was ordering my sandwich from the salad menu and nothing comes on it. Buyer beware and staff clearly knew what was happening when I called to complain and they recounted the situation. Won't be returning for mediocre food. read more

They had GREAT freshly baked bread. The dining room has an old school feel. The tuna and veggie subs were five star. read more

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Awesome subs!! First visit, and the wife and i loved the food. We will be back! I had a godfather , and DW got the cheesesteak. Both were top notch, fast, and done right. read more

This is the best place to purchase subs - they are so good and well worth the money! Highly recommended!

I went in here for lunch this afternoon. I'll try to be as objective as possible about this place, but long story short, I wasn't thrilled. I feel like people around here are complacent with the status quo and it's sadly the reason so many mediocre places stay in business. I get there at around 11:30 with two coworkers and we order sandwiches. I get a medium-sized one. Buffalo chicken. The lady at the counter asked if I wanted anything else. I politely said "No, thank you." "No drink or cookies?" she responded. "No thank you," I repeated. Please stop trying to upsell. Water is great. When my order was ready and the buzzer went off, I went back to the counter. No one stopped to ask why I was there for a few minutes despite my asking for someone a few times. The lady passive-aggressively then showed that the order number displayed on the tiny SIDE of the disk-shaped buzzer matched my sub. Sorry I didn't look on the side of the buzzer. I'm sorry I distracted you from your complex restaurant operations, lady. I start eating. It's very oversauced. I eat like a civilized person, but the old and tired ingredients still poured out from the bottom of it with each bite I took, resulting in a mountain of mush that I still overpaid for. That's how I'd describe everything here - old and tired. I was left with mostly bread that tasted somewhat like a soft pretzel and somewhat like what I imagine cardboard would taste like. My colleague didn't have more than three bites of his wilted salad, whose dressing came manufactured in packets instead of being made there. Food? Bad Service? Somehow worse. Happy that was my last time there. Naf Naf is around the corner and makes me full and feel good after - how I want my hunger to be satiated, rather than having my appetite destroyed by "Old Fashioned" subs. read more

Their cheese steak is very good for Pittsburgh area! No one in Philly puts green peppers on a cheese steak so obvious owner not from Philly/Jersey area. I would have given 4 stars but I used their app and didn't get my free birthday cookies I ordered. Their sandwiches are too expensive at 15$ for a large sandwich. Over all friendly and clean pretty good sandwich with nice rolls (for Pittsburgh) B- overall read more

This Sub was Fabulous! Delicious, Tastey & Fresh! Generous portion of meat...made EXACTLY the way it was ordered. My husband said, "Lets not get subs from anywhere else...this here is the only place I want them from...this is the Best Sub. I've ever eaten". read more

I don't want to write this review. I am afraid of the consequences. But here I am.. If there is a better sub sandwich for the money out there, let me know. Godfather hits on all cylinders, more meat then anyone's, tons of flavor, great service, love the app ordering, just what I want waiting for me, in and out and ready to enjoy. Please don't overwhelm them, I still want to be able to get into the place. read more

Service is extremely slow here. Then, the got the order wrong, leaving out half of the subs ordered. Recommend maybe trying a different location. read more

Poor service bad attitudes. Don't tell me you're understaffed with no one in your store and 4 people standing around. 1 cold sandwich should not take 25mins read more

This place has always been awesome to me The Godfather hot on Everything bread loaded is the bomb. I even have my daughter loving it. I am part of bread club. I received an offer I could not access. The manager was able to get offer so I could use it. They are much better then subway firehouse and Jimmy John's. read more

Yummy subs! Converted my dad from Firehouse subs to Dibellas. The everything bread is to die for!

***Update Checked this place out again six months later and I still don't get the hype. I tried the cheesesteak and it was just okay. Better than Mr. Hero, and I do like the bread, but nothing I'd crave again. I opted for a chocolate chip cookie this time and it was basically like eating raw cookie dough, very under cooked and I wasn't a fan. Potato salad was just okay, definitely needs black pepper added to it. Food was okay, but I probably wouldn't go back again. read more

DiBella's Subs - Cheesesteak - Sandwiches Near Me - Independence, Ohio

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Decided to try this place for the first time since I had a coupon. It was very disappointing!! We ordered two large subs, the godfather and the old fashioned. We asked for lettuce, tomato and onion. I'm not exaggerating when I say there was literally only 6 shreds of lettuce on my entire sub and the tomato's were basically non existent. I don't even think they remembered the onions because I didn't taste them and didn't see them but maybe they were microscopic considering the lack of the other vegetables. The bread didn't seem fresh. It was a little hard on the top. But with so little toppings it seemed like way too much bread for what was on it. We also got sides of the macaroni salad and potato salad. It tasted like the premade stuff you get in the store. I could have gotten a big tub of it from giant Eagle for what we paid for the two little helpings we got there. I don't plan on going back. read more

Everything bread for a sub! Yes you read that right, it's awesome. I absolutely love DiBella's everything bread for just about any sub sandwich as it gives it a lot more flavor. read more

Staff is unprofessional. The manager does not do her job right. She gives specific people a day off and she lets them disrespect the other co-workers. The workers don't listen and they bring the social life into the workplace. The co-manager has a temper. I went in there one time in february and she brought her boyfriend there (he also works there) to fight another worker. I don't know what is going on but someone needs to fire the manager and the co-manager because I will not be a returning customer until they are fired. And this is not the first time I felt like i was not welcomed!! read more

I was in Independence to meet some recruiters, so I figured I'd stop in for lunch after hearing my buddy tell me how good their sammiches are. The line was pretty long, but it seemed to move fairly quickly. The lady who took my order was very nice and was efficient. I had a small Godfather on multigrain. The bread was hearty and fresh. Lots of meat in the sammich and plenty of seasoning for a zesty flavor! It was delicious and filling. I'm glad I didn't get a larger one or I would've been on a food coma. I'm never out in that part of town, but would go back if I was! DRoe, you were right! read more

DiBella's Subs - Godfather on multigrain - Sandwiches Near Me - Independence, Ohio

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Great experience with a friendly staff. The in app ordering process was easy and I even earned a reward for a future meal! The cheese steak was as great as always. read more

Not a lot to say really. This is a large sub chain serving menu driven sub sandwiches on a roll. The meat quality is pretty good actually, better than Subway by any measure. The bread is always fresh and has a great mouth feel. The staff at this location is outstanding really. They are always friendly; quick to help you decide and even add in suggestions for sauces and toppings ideal for the sandwich you selected. The only thing preventing 5 stars here is.. well it is a sub shop. It is not one that stands out with 'OMG' sandwiches but it is darn good. read more

I keep seeing this sub shop chain and my verdict........ it's over hyped and over rated... Got the cheesesteak sub and the meat to bread ratio.... you may just eat a whole loaf of Italian bread. Oh yea I had a true philly cheese from philly but even Baltimore makes a better cheesesteak. Over price and I've over paid. read more

Horrible service. Not one person there knows what is happening. They have your order to the side till it gets cold then they call your number. No apologies no sorry. Definitely wouldn't recommend this location to anyone. read more

Stopped by for a sub for lunch. It took 25 minutes from walking in the door to getting my order togo. Ok it took half of my lunch to get my sub. When I unwrapped my sandwich no cheese no onions no sweet peppers and 3 banana peppers. How hard is it to make a cheese steak? I understand lunch is busy but come on if you're going to give me bad service at least make me a good sandwich. Very very unhappy. read more

My order and supplemental add on were handle with courtesy and efficiency. Order was ready at the time I picked up and the service was immediate and fast. Thank you. read more