I can't say enough good things about the team here. They were incredibly patient and took the time to walk me through a very confusing inspection report, answering all of my questions without ever making me feel rushed or like a burden. They truly went above and beyond, especially considering they didn't have any obligation to help me in the first place. That level of customer service is rare. I had reached out to Sierra Heating regarding an AC component they installed, and they declined the service request. That made the help I received here even more appreciated. Their professionalism, kindness, and willingness to help turned a stressful situation into a much more manageable one. I'm extremely grateful and would absolutely recommend them to anyone in need of honest, helpful service. read more

We had a garbage disposal problem and called Jet Plumbing. They were there the next day as promised. I called late in the day and they offered to come out same day after hours but they let me know overtime charges would apply. I didn't need to take advantage of their offer as it was not an emergency. Jesse was our plumber and he was FANTASTIC! I was called when he was on his way (earlier then promised). He was friendly, courteous and attentive to cleanliness in his work. If I ever need a plumber, I will call Jet Plumbing (and I'll ask for Jesse if he's available!) ***** Five Stars!!! read more

Our sewer was backing up and we needed to redo sections of the line. It was a very challenging job as the line was coming from our basement 9 feet down. David, Jason and Chata were so great!! We also appreciated the others who joined in to assist them with hydro and snaking the sand out. Tommy, the supervisor came by and explained the obstacles they faced. They all went out of their way to getting us back to normal. I so appreciated David and Jason explaining what was happening. Very kind people who worked so hard. read more

Jet came out to replace my water heater and repipe our crawlspace. They did a fantastic job. They were very professional and fast. I'd recommend them for any plumbing job you have. read more

Jet personnel are always on time, and always well prepared. They provide excellent service and they give 100% effort.

Had a plumber come out for a smell on a Thursday, said he would come back the next day but didn't show. When I called back on Friday, they said he had called out, but no one called to tell me. They said someone would be out Monday at that point. No one came Monday so I called Tuesday and they said they'd send a different plumber. He came Wednesday and was polite. He then said to diagnose it would be $1,400 for a smoke test. Mind you this was a single bathroom. I really didn't appreciate the lack of communication and overpriced smoke test quote. I've gone another direction. read more

Over the holidays our sump pump failed. Many thanks to Jason and his staff - very prompt, professional, and courteous in helping us. Jeremy and Tommy were great with same day service and a special kudos to them. All at a fair price. Highly recommend Jet Plumbing!! read more

Jesse Morales is a lifesaver. He went above and beyond to complete the job. The previous plumber snaked both bathrooms for 4 hours. Couldn't complete the job. But Jet Plumbing came in and Jesse knew where to start and cleared the clog. We are so thankful for Jet Plumbing and Jesse Morales. read more

They came out to unclog some bathroom sink drains. They did great work, were very friendly and even recommended how to fix the issues with one of our toilets. The price was fair for the work that was done. read more

My HOA has needed Jet Plumbing quite a bit the last two years. Laguna Terrace is an older community built in 1978. So the last two years Jet has been called to the property for four pretty good sized water leaks, one wasn't really a leak, it was a flat out gusher. We had a new water feature in front of four homes and a decent sized stream flowing across the drive and out the gate. Because the community is older, there are many older residents on fixed incomes. Jet has kept this in mind after accessing each problem. The representative from Jet and Nichol from Management Trust (our management company) go over the seriousness of each incident. Prioritizing if it can be on a wait list or is an emergency. This helps save weekend and overtime rates on our budget. We always get decent notice of their upcoming schedule. We have to notify the entire community of 36 homes when they will be losing water for and entire day or longer. One of our last issues was so severe a 6 foot by 12 foot and 6 foot deep hole had to be dug. I was concerned about landscaping that was lost and fences that would have to be replaced. I was so excited when I checked out the completion of the project. OMG ! You couldn't even tell anything was done. The sidewalk had no chips. All the trees and shrubs are thriving. The zero scape rocks where all put back. I'm glad I ran into the lead guy yesterday, I wanted him to know how fabulous it looked. I couldn't get over the effort they made to make it look perfect again. I really thought it was going to be an added expense to put the enclosures and landscaping back. The crew has always been thoughtful where trucks and other equipment are placed on the property not to disturb the residents too much. Hopefully we won't need Jet the rest of this year. Love you guys but four visits in a two year period is tough on the budget. read more

Tried to bill me for stuff they didn't do and when I try to call repeatedly about the bill, they don't answer their phone.

May 8th 2023 a horrible valve was put in 3 ft in the ground. It is already broken and I have had extreme difficulties trying to turn it even before it was broken. Had to call them to come help me and was charged nearly $100 for them to turn it on last spring. It is a spicket valve not an irrigation valve. read more

Jet Plumbing Heating & Drain Services - Plumbing Near Me - Sparks, Nevada

They will charge you for a service they did not perform and treat you as if you're stupid. We had someone come to unclog the bathtub and instead of performing the service they charged us for they showed us how to do it and charged $125 stating they used a tool they did not. They scam people. Save your money and use a reputable business as opposed to these scammers with horrible customer service. Not to mention they schedule appointment times and do not show up with no communication whatsoever. They will waste your time and not show up. It took scheduling 3 appointments because they bailed on the first 2 for them to even show up. read more

Had a great experience with replacement of exterior faucet at back of my house. Dave was really friendly and provided quick quality work at affordable price. Quote came in lower than I expected even so that was a bonus. I will be calling them again when I am ready for toilet replacements. Keep up the good service! read more

well it started off with him looking and searching for the problem leak and one thing he didn't do wrong , he stated until he finished and fixed the job . That really meant a lot to my family ! He finished & Fixed the main water leaks. wits I recommend him and JeT company ? YES! great service work ! Christy Williams read more

Fast service, reasonable rates. Did not try to make the repair more complicated than necessary.

If I left this review 5 years ago, it would be 5 stars. They used to be quick, responsive and did excellent work. In the last few years, they've become nearly unreachable when you call. I thought the business shut down because their phone just rings endlessly. If you're patient enough to wait for their phones to ring over 20 times, you'll finally get an answering service. I was scheduled for service and wasn't told until I had been waiting the day of that no one was coming, and only because I again endured their answering service to call for update. They rescheduled for a week later and lo and behold, they were a no show. There are too many others in town to continue to be loyal to this one. read more

The York 1.5 ton ground level a/c was putting out a temperature differential of only 10º. I cleaned the condenser coils. Bill, Jet Plumbing's service tech was scheduled to come out & see what's wrong at 1500 on 12 Sept 2023. He arrived on time. Bill noticed & acknowledged that the condenser coils were, indeed, spic-n-span clean. Bill determined the a/c was low on R22 refrigerant, retrieved his supply tank of R22 & manifold equipment, hooked it up, topped it off & then checked the temperature differential which is now 20º, & pronounced the a/c to be operating efficiently. I should add, Jet Plumbing & specifically, Bill the Service Tech, had previously installed several Air Conditioners on this multi-family residential building. I HIGHLY RECOMMEND JET PLUMBING. read more

Its been over a year since Jet Plumbing did a whole house pipe reroute at our house. The guys did a great job. After they left, I noticed a knocking sound in our master bathroom. That sound came when a fixture that was running water stops the water flow. I contacted Jet plumbing and they said that it won't cause an issue. Before the year was up (warranty) I called them again and requested that they come by and fix it because I didn't want to be in a situation where this became an issue after warranty period. They send a plumber to take a look at it (05/3/2024). He came over, looked at it, and acknowledged that it should be fixed. He told me that he will schedule it in the next couple of weeks. Its now 06/21/2024; in between I had also contacted the sales rep who had sold this job to us. All I hear from them is excuses. Still waiting. Take it for what it is worth. After-sales service has been very poor in this instance. Plenty of excuses and lack of communication. read more

I used Jet Plumbing back in 2016 and very happy with their service. I have them changed water heater at my rental property as well. The installation was completed in a timely manner and professionally. However, within couple of years P&T shank valve failed. Please note that this water heater was under warranty and was installed by Jet Plumbing. I was charged for the repair and replacement part by them (Invoice # 356525). Just recently the gas valve failed at the same water heater and it was fixed by Friendly Plumber for no charge on parts since it was under warranty by the manufacturer. Later I used Jet Plumbing for a blower motor failure at my rental unit, and the repair took over a week due to technician installing the motor backwards. The worst experience was with a plumber named Junior Sagestume. I called Jet Plumbing to take care off a minor leak at the kitchen faucet at our rental unit. I was told that there will be a $89 dispatch charge, and $100 for the first hour. Per the invoice I received (Invoice #, I was charged $289 because Jet plumbing decided to send a team of two plumbers, Junior Sagetume and Arik White. After they diagnose the leak under the leak in 15 minutes, I am charged $289 because I ended up paying for crew labor hour of $200/hour. As I stated this was a 15 min of diagnosis. Later, Jet plumbing sent me a quote for $915 for replacing kitchen faucet and the sink basket in addition to $289. At my previous experience with any repair company, I often only pay for dispatch fee if I agree to have them complete the repair. I asked for explanation of charges, and I was told the head of plumbers will call me back, and he/she never called me. By the way, ladies at the office are very nice and helpful. Junior called me back and he said that is what it is, I requested detailed invoice for parts and labor separated. I was informed by Junior that there is standard charge for parts and labor for each job and I'll never get a invoice detailing parts and labor separately. I ended up paying $1204.00 for a minor leak which could have been fixed without changing the faucet or sink basket. I also asked Junior to check the toilet flush handle and have the office sent me a quote. The quote came in stating rebuilding the toilet tank completely for $344 (Estimate #352231201). I told them not to do the work since toilet tank did not need new seals or rebuilding. It only needed the handle to be replaced. I replaced the handle myself for 10 bucks and toilet has been working fine since. I would suggest anyone looking for a plumbing work NOT to use Jet Plumbing, the repair cost, especially diagnostics fees are unreasonably high. We all work very hard to make $1204. read more

We were without water for almost a week due to what we thought was a leak. Our home warranty sent a plumber who could not service our needs and he referred us to Jet Plumbing/Heating and Drain Services. They sent out Matt and Rich. I informed them of our "symtoms". They took the time to check all potential sources of the issue and completed a rooftop access drain cleaning which removed the pressure in the pipes and cleared the drainage clog. I have had to deal with 3 plumbing companies in the past year, and they are by far the best. Matt and Rich actually cared to hear my concerns and had great communication. They are very knowledgeable; explained what they were doing, why they were doing it and provided recommendations to help diagnose and eliminate future issues. After almost a week with no water, they resolved my issue in an hour. I totally recommend this company. I know, I will only use them for any future needs. read more

Jet Plumbing Heating & Drain Services - Plumbing Near Me - Sparks, Nevada

I had a whole house repipe, an expensive and invasive process. Brandon & Dave came to complete it. They were professional and respectful. They were here for several days, and always cleaned up their work area and consolidated their tools so that we were only minimally impacted. They went above and beyond with the quality of their work. I can't speak highly enough of their work, work ethic, and professionalism. read more

I am visiting my folks here in Reno and noticed the drain in the guest bathroom sink was not working. My mom called Jet from a referral given to her by a neighbor. Edwardo came out and was the nicest guy! He was so polite and figured out the problem right away. My mom asked him about the leaking hose bibs out front and he took a look at those too. He came back with a very fair quote for that job and explained everything to her very clearly. I was very impressed with his professionalism and custom service. I feel very comfortable having him come back to finish this job for her even if I am not here. read more

I would like to start that it takes a lot for me to give a business a low rating. However, I am extremely upset with this company. My initial interaction with them was absolutely phenomenal. I talked to the office, they were able to get gentleman to my house the next day, both of the men were very kind. When they left, I believe it was Wed, they said that I would be emailed a quote for the water heater because it needed to be replaced. I had not heard back from them so we called on Friday afternoon and was told that she did not know why the quote was not ready, she would call us back. That was a week ago today. Still no contact. I am extremely upset at the service, or lack there of. Over a week just for a quote is ridiculous, especially when they know my water heater is not working. Extremely inconsiderate and I will be taking my business elsewhere. read more

I had a brand-new hot water heater installed three weeks ago. Woke up this morning to a flood in my garage. I called Jet as soon as they opened. Since the water heater is brand new I expected them to send someone out today to fix it. I am told that they have to send the same plumber that installed the water heater and that he is busy today, and they will put me on the schedule for tomorrow. I cannot take a shower today. I cannot believe they won't send someone out today. $2300 spent, and now Jet Plumbing can't or won't fix my issue. Unbelievable. I've been using Jet for 25 years. They used to be reliable and hard working. Not any more. I will never use this company again. They sent two guys today. My brand new Bradford White water heater is faulty. This is the brand of water heater that Jet Plumbing said I needed. I wish I had done more research because it turns out that this brand is not that great. I wonder why they upsell this brand. I'm assuming they get kick backs from Bradford White. I am not a plumber so I rely on professionals to tell me which water heater is the best. I'm so over this company. On a positive note, the plumber I dealt with...Jesse...was super nice and professional. read more

I have been a customer of Jet Plumbing for many years but, unfortunately, that will change. I had a service done in May 2024 and paid it within a week. It took me three months to stop getting late payment notices and, each time I called, Jet acknowledged that I had, in fact, paid my bill. I just paid another bill and my receipt shows a $0 balance - no acknowledgement that anything was paid. I called back in and "they will have to email their accounting departmenet to get me a receipt that show what I paid and that I have a $0 balance." Their rates have increased exponentially and service has not increased to the same proportion. It saddens me to see a longtime Reno business change like this. The employees I have spoken with about the changes have indicated it is due to new owners and cost saving measures. It is no wonder the reviews received are low. read more

Requested specialized hydronic water heater replacement on a Friday... fully installed and working by Monday. Professional, great communication with office and easy payment process. Most importantly... Tristan and Jesse are skilled plumbers that really know their trade. They informed me of different issues during the process, cleaned up the jobsite and were super professional all the way. This is how to run a company - highly recommended! read more

Jet Plumbing Heating & Drain Services - Houston... we have lift off! - Plumbing Near Me - Sparks, Nevada

Seriously, so impressed! We noticed our floor was warm near the kitchen sink, and we don't have thermal floors to explain it away. Our area was impacted by pipes below the foundation breaking down, and we knew from neighbors that we had a big problem on our hands. Jason from Jet came out, walked through the house, made a plan, and scheduled us for as soon as he could. While we were waiting, covid-19 made the closure of non-essential businesses necessary in addition to other social distancing measures. This meant we had 7 people in our home (four children ages 2 - 8), a deadly pandemic disease, and a slab leak that required we turn our water off and on at the main. (Jason estimates 2,000 gallons a day from the leak, not including normal usage! ) We knew when the guys came out they would have to go through walls, but we never expected it to be as clean and precise as it was! Skip and Albert were SO kind to our whole family while they were here (the two year old really wanted Skip to play "Pumba" with him! ), and they cleaned up EVERYTHING! Even the drive way when they were done!!!! What?!?? For reference, our house is 2062 sqft, and we opted to have the house re-piped though walls instead of repairing the leak under the concrete slab. The work took four days (Monday - Thursday), and we never went a night without water! By Wednesday, all lines except cold to the kitchen sink and fridge were hooked up, so we didn't have to keep turning water off and on at the main! Just can't say enough good about Jet, Jason, Skip, and Albert. We are SO grateful for you!!! Thank read more

Jet Plumbing Heating & Drain Services - Plumbing Near Me - Sparks, Nevada

I called and asked for a waterheater and plumbing to be looked because I had a leak. I called at 9 in the morning and said they would b there between 1 and 3. Also explained that I was leaving out of town so I was so appreciative. Right before there appointment they called and said they could not do our house, as I'm jumping on a plane on vacation. If you can't do the appointment let me know so I can get someone else to do it. Very unprofessional and rude! read more

Just got cheated out of $95. It's not a lot of money, but it is indicative of their dishonesty and poor quality work. We had a major sewage back up through the tub and toilet which required major repairs. (New floors, new drywall, new vanity etc). Jet came out and "hydro-flushed" the lines, ran camera, and said problem solved, this should never happen again. Call for yearly maintenance....... The sewer backed up again, less than a week later. They came out, said there was nothing wrong and charged me! Wow! Fortunately, I found a trustworthy sewer service that guarantees their quality work. read more

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This company is so disorganized. The tech was supposed to service my a/c last spring, but the tech serviced the heater. I even questioned the tech about it. This is a terrible company to do business with. This company is so disorganized. The tech was supposed to service my a/c last spring, but the tech serviced the heater. I even questioned the tech about--terrible company to do business with. read more

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We had Jet come out to our house after having our home inspection and finding there were leaks in our crawl space. Our realtor recommended Jet thinking they did free quotes, they do not. $100 for the guy to shine a flashlight into the crawl space (not even going in) and then talk in circles about the missing nob on our water heater. None of our questions were answered and we PAID for NOTHING!!! Didn't even receive a quote in the end (I mean how could he give us a quote when he never went under the house to see the damage). Feel scammed on this one. We have since found a new WONDERFUL plumber who in fact does FREE quotes after spending time corner to corner in our crawl space, and actually inspects the damage, figures out why something is leaking, and provides solutions!!! This other business has also completed quality jobs for us. read more

Jet Plumbing Saved The Day For Me I had two clogged toilets I called Jet Plumbing Jason and Caleb came to my home the very next day, they are so fast friendly, kind ,hard working men and so intelligent they totally understand all of my plumbing problems, and then they solved all of my plumbing problem fast and easy I have never been so happy with a company these guys did there best to save me ( MONEY ) and actually seems to care about me as a important customer, by taking the time to talk with me about the problem in my pipes and they best ways to fix them ,wow I was so impressed, we all know how important plumbing is. The most important thing about my experience with Jet Plumbing is I know this company did there best to save me ( Hundreds of Dollars ) read more

Now Jet Plumbing is calling me to argue over my post. Great company.... Homeowners insurance sent them out. Snaked away from the house, I asked if he wanted to look inside, and he said he didn't need to. Everything backed up that night, same problem. Called again they said they would need to run a camera down the line, homeowners' insurance wouldn't pay for it. We rented a snake from Home Depot, pulled the toilet and found the blockage along with a broken pipe under the house. When homeowners' insurance is going to send out Jet Plumbing ask for a different company or fix it yourself. Worst Service Ever. read more

This is my second bad review in a row for this company. I expected so much more out of a so-called reputable company. They installed a brand new unit at my house. This unit has now gone out and stopped working Again for the 3rd time. Mind you this unit is only been installed two years ago. They refused to come out and fix it and when I had the property management company call them, i'm assuming they got the same rude lady from the last time we tried to call and get them to come out and she proceeds to tell the property management company that it's not their problem and they no longer work on A/C units in a nutshell. Their website says they offer professional services, where? When? Because we definitely didn't get that from them. What we did get was a faulty unit that broke down and quick! If you're reading this review and thinking about using this company, I would definitely think twice and find a company that's honorable. Definitely not worth the money that was spent. read more

We recently called Jet Plumbing to come and fix a leak. They came. They fixed it. Overall, it was an OK job. I felt there were two things I didn't like. First they arrived at 8:15 and left at 11 and charged us 3.5 hours of labor. I didn't make a stink about it because they did call at 7:45 and we do live in Galena. But they charged us for more than the time they were here. Also, they did not have the part in stock on their truck and they charged us for the time to go down the hill and get one. I can drive to Home Depot, buy something and get back in an hour. They took 1 1/4 hrs. It's so hard to get people out these days, to do any kind of trade work, that you're in a pickle. So, this isn't the worst experience I've seen. But it also precludes me giving them a really positive recommendation because I feel like I got a little over charged. read more

Shelby, Tommy and the team that came to our house Nov 2022 were amazing. They repaired our water main and did a great job. They had to come back out again for another reason and continued to make sure we were taken care of. Would 100% recommend this company. read more

The plumber showed up, looked at my water heater for 30 seconds and said "I recommend you replace it." Total cost $120 - for 30 seconds work. Totally unwilling to negotiate. I will never call them again nor would I recommend them to anyone. Con artists. read more

Jet charged me $135 to give me an estimate. No work was done for this initial visit. Only a bid was provided. Many other companies give free bids. The price to replace a pipe would be $1210, they said. When I tried to get work scheduled before 10 days, they raised the price to $1800. I called them to ask for the old price back. They agreed. But after waiting all day for them to show up, on Friday evening, they said they would do the job for a total of $1535. Expensive and unreliable. Constantly changing price. Get everything in writing. Don't wait for them to show up. Years of being their customer is worth zero. I advise shopping around. I have been promised a kitchen in normal repair for this evening. Will shall see. read more

Yesterday the kitchen sink got clogged. Tried to snake it ourselves, but after a few hours we gave up and decided to call in a professional. Jet was recommended by a friend and they were here and gone within a few hours. I will definitely be calling them for other plumbing needs in the future read more