I have to tell you I was very disappointed. We are mosaic with JetBlue we booked flights online and we're giving the option to pay with our points for seats which we chose. We went to check in we found out that our seats were given away so I had to call and I was told that if you don't call Lynn after you book your seats they give them away with points. I had booked additional flights in March that I had to wait on the line for half an hour to make sure my seats were approved but the flight that we're on tomorrow my wife and I have to sit in two middle seats what good is mosaic and what good is the website of JetBlue if they offer you to pay with points but it doesn't translate the points terrible service when I asked the customer service rep to talk to somebody she said I'm the only person you can talk to terrible we are considering finding another airline read more

So, this might seem picky but what the hell happened to the blue potato chips? Now they have sweet potato chips mixed with the blue ones and they just aren't as good. Other than that, flying mostly sucks nowadays but this airline is no less sucky than any other one. I just really want my blue potato chips back. read more

Why would you ever want to fly anther airline??? Great comfy seats and plenty of leg room. Great TV service, clean bathrooms, Friendly service and super duper cheap prices.... read more

I fly about 75,000 miles a year and I wish Jet Blue flew more cites and more scheduled times in the cites it flies but all in all they are most service oriented Domestic Carrier in the USA. They give you a credit towards your next flight if the TV isn't working or if your flight is late. They offer more leg room and now for $15.00 more you even have mucho leg room. Your private TV or music, larger seats, free snacks and reasonably priced airfares, friendly staff, clean planes Service = 4.75 Stars Comfort = 4.50 Stars Free Snacks = 4.00 Stars Personal TV & Music = 5.00 Stars Cleanliness = 4.25 Stars Reliable Planes = 4.75 Stars Reasonable Pricing = 5.00 Stars Flight Schedules = 3.5 Stars read more

Twice on the same trip, to and from my destination, JetBlue delayed my flight by over an hour. The second flight included a 2+ hour delay, was delayed twice, with two gate changes and the plane not even arriving on time for the second delay. There are serious organizational issues within this company. Would not recommend if you care about managing your time or have a connecting flight. read more

I highly recommend JetBlue as an airline. The service is great. Blue chips! Pop chips! Cookies! I love the fact that I can go stand by on an earlier flight for no charge. Few airlines have this policy anymore. I have always been treated with respect and courtesy by JetBlue employees. Four solid stars! read more

Disappointed in and extremely annoyed with Jet Blue. Sitting in pbi waiting for a part to arrive via land from Orlando. Already delayed over 3 hours. This is no way to run an airline. should be 0 stars read more

Jet Blue - Nassau was a nightmare. I was on Andros and without cell or Wi-Fi coverage so I could not check in 24 hours ahead of flight to USA. I arrived at the counter 90 minutes ahead of flight. The counter person - Christian by name - was most unhelpful and appeared bored by the job. She reluctantly ticketed me as standby for a later flight and dismissed me. I called the Jet Blue call center and found a most helpful person - Bonnie - who restored me to the original flight in time to board it! Recommendations: Avoid Christian at the Nassau counter and talk to Jet Blue Call Center. read more

JetBlue - West side of Andros - Airlines Near Me - West Palm Beach, Florida

My sister has special needs and she always flies on her own with assistance on Jetblue. The staff at the counters and in the plane are so great with her. Today her plane was suppose to take off from WPB at 9:32 and the plane pulled away from the gate so I left. I didn't know that the weather delayed the plane and had to come back. Michelle Lions at the counter called me immediately and even put my sister on the phone to reassure me she was ok. She even called the ticket counter to let them know I was coming back. I'm so thankful to Michelle Lions for going beyond and making my sister feel safe. My family and I will always fly Jetblue. Thank you Michelle Lions!! read more

Took my first flight on JetBlue last weekend, a red eye from LAX to Fort Lauderdale, as my dad was in ICU in Jupiter Fl. I was pretty hysterical when I boarded and the flight attendants were kind and compassionate. They actually gave me a card, written by one of the attendants, indicating she had lost her father recently and knew what I was going through. I am a frequent flyer but must say I have not been better treated on any other airline. JetBlue will be the airline I look to in the future. Thank you..., read more

Although I love flying Jetblue, this airline has THE worst flight updating system! No matter what it doesn't update the app! If you sing up for notifications, they are very delayed. How can such a good airline not keep its customers updated! Aghhh! So so frustrating it makes me not want to fly them again!!! read more

They ruined my vacation! Missed a family reunion. Cancelled flight. Took shuttle from FLL to PBI and plane delayed again! Never again!

To All Americans in the United States, I just flew from EWR to FLL on 4 27 2020. The aircraft seemed clean, it was a new aircraft and the staff is always lovely. The pilot even got us in 25 minutes earlier. (With the plane only have 40 passengers, I could see why...the plane was lighter!) Anyway, this morning on CNN, some spokesperson said all crew members need to wear protective masks. Some of the crew members were not, the men in the cockpit came out to use the bathroom (I was in the first few rows of the aircraft) did not have them on when using the bathroom and also some of the passengers were not wearing them during the flight. Here is the bottom line: Everyone...needs to have the mask on all the time! That man on CNN this morning is a lier, this is why the general public gets incorrect information and that spokesperson on CNN today for JetBlue...flies on private or corporate aircrafts. The one luxury we still within the American boarders is flying, don't screw up that freedom people! If you want the American people to understand standards, rules and guidelines...everyone must comply to the law. Otherwise, we will all be compromised and nothing will improve. Once we have a viable vaccine, the cleaning standards of cleaning and sanitizing, along with and being conscience of proper hygiene, will need to apply forever. I believe we can do a better job in this country, and abroad, by living in a cleaner and healthier environment forever. God only made one beautiful world for all of us. It's our job as humans to make that happen and apply global hygiene standards for everyone. Wake up and start being more accountable, kind and respectful to our lovely planet because God is not making anymore land. Thank you. read more

Pleasantly surprised should be greeted by friendly staff so accommodating to expedite our check-in the terminal was clean and the staff was very friendly looking forward to a relaxing flight read more

My favorite airline. This terminal did not disappoint. The boarding process is always well organized and the employees are always friendly and accommodating. read more

Have been big proponent of JetBlue. Been Mosaic etc. JB getting rid of curbside check in is terrible. Plus now the TVs don't work. What is going on with them??? read more

Super convenient, easy, fast terminal to get through. Security is a breeze. Staff is friendly. Unlike other large airports' Jet Blue terminals, this one is speedy to get from ticketing to your gate! And having abundant power outlets and a bar near our gate was a nice perk. read more

Love Jet Blue. They make a chore (to me) easy and enjoyable.

Awful. $75 change fee. No more standby without change fee. I asked the agent. He said they did it to make money. Any opportunity. I have to use another airline, I will fly with somebody else. Also only two agents during the busy time. It's a joke. read more

Flight from BOS to PBI delayed in Boston for three hours waiting for pilots. All kinds of wrong information passed of from the desk. read more

I prefer to fly JetBlue when I can. Never had a problem with them.I like the tv in th seat backs rather then ceiling mounted. Last trip we had the funniest and professional stewardess. She made everyone laugh. I slept for an hour and a half so it only felt like an hour flight. read more

Only airline I book flights with. Plenty of leg room, free WiFi allows me to stay in touch with loved ones via text. The personal tv with multiple choice of channels help with people who have anxiety flying but also make the time fly by (pun intended ) fast. read more

Lousy experience on Flight 2953 from JFK to WPB on December 25, 2018. Departed about 1 hour late and pilot did not make up any time. When we finally land the bozo announces that a plane is in front of us and it needs to clear before we can get to the gate - said it would be only 5 minutes. Still sitting here after 15 minutes. You'd think the schmuck would have found out before landing which gate was clear. read more

JB used to be a lot better. Every flight I've recently has been seriously late, their systems seemed overwhelmed. They've lost their spark and aren't investing enough to improve. read more

Be careful if applying for a Jetblue credit card. They use false and deceptive advertising in promoting their two credit cards. I recently was approved for the Jetblue Plus card, which has a $99 annual fee. I opted foe this card as the advertised, first bag free for you and up to 3 companions on the same reservation when purchased with your Jetblue Plus card. My wife made a reservation for two people and paid with our Jetblue plus card. We were denied free bags and were told that the primary card holder (myself) had to be flying on the reservation to receive the benefit. That's not what the application or their website comparison of the cards states. I have complained to Jetblue and they stated that their policy was in the information they send me after I was approved for the card. Why was the policy not on the application or their website comparison? I'm sure their attorneys must have been aware of this. That is decptive and false advertising. read more

I'm totally shocked by the treatment myself & friend received leaving PBI March 3, 2017 going to BOS!!! The northeast had a bad cyclone storm a day or so before & some flights were delayed due to it. We were booked to board @ 2130 for our 2208 flight. We arrived @ 1615 hoping to get on an earlier flight if there were passengers who didn't arrive in time to board. As soon as I arrived @ C16/15 to check for any standbys, there were free snacks & waters available for delayed flights. Those items stayed there until they were removed by staff about 2215. It was around 2200 when it was announced that we'd be delayed for an hour. WHY would personnel decide @ this announcement to now remove the complimentary snacks??? Well we ended up being delayed for 2hrs from the original departure time! Even after the second delay announcement, the attended never came back in the 15mins he promised. 30min later, I went to nearby booth C12 to ask them why were we still waiting to hear about our 2nd delay?! Finally, the man returned & started our boarding @ 2330, no apologies given! The agent made me check my bag eventho it was the same one I took aboard coming down & I didn't put any extras in it going back. Ironically, I saw similar bags to mine along with carriages & strollers boarding the same plane! Once on board, NO apology was given for the delay. While waiting to seat, I asked a stewardess about a complimentary alcohol drink but she quickly said I'd have to pay for it. I said, but the mechanical problem (Jetblue admission for delay) was not our fault. Her face turned to stone & said I'd have to pay for my alcoholic drink! We were due to depart @ 2346 but sat doors closed & buckled in @ the gate until 0009 WITHOUT ANY EXPLANATION!!! 0019 we finally left the gate WITHOUT ANY EXPLANATION for this 3rd delay!!! Finally we took off @ 0028, not even a complimentary "Shut eye service" pack offered. Once landing a stewardess gave her generic end of flight mini speech & thanks for flying Jetblue. Then she came back on to "apologize for the delay & thanks for our patience". She had said anyone who checked a bag @ the gate would get it right outside the plane & everyone else could get their bags @ claim# 3. I get off & was looking for my bag, only to be told to pick it up @ #8. I said that's not what was said. This agent did tell me with a smile that all luggage is @ #8. A 2hour delay for mechanical problems of our plane & misinformation about luggage pick up...Jetblue agents, stewardess & pilots could careless! Shocking as I was hoping to switch from my usual traveling airlines because I always heard how "great" Jetblue is. I was even willing to get their credit card...no thanks! read more

JetBlue is a terrible airline. My grandmother was admitted to the hospital and the same day I had a death in the family and because it wasn't immediate family they would not allow me to change my flight without paying $160. We give this company THOUSANDS of dollars a year and they can't wave $160? Ridiculous. Never again will I fly JetBlue. read more

Flight delayed 2 hours. Used chat and hot jerked around. The answer was cut and pasted that it was air traffic control clearance. They couldn't explain what that meant. I am irate. read more

As a frequent flyer I would like to say if JetBlue doesn't go there neither do we! They treat passengers with respect, and keep us well informed. The flight attendants are just the most courteous. THANKS JETBLUE U R THE BEST!!!! read more

Flying JetBlue to Hartford from West Palm. The flight was scheduled to leave at 10:53am. It is now 3:23pm and we still have not boarded. JetBlue sent the first alert that the flight would be delayed at 10:24am. This was almost 20 minutes after boarding was to have begun. We were then notified 10 minutes later the flight would be at 2:45pm as the original flight from Boston had a malfunction and they had to find a new plane. With all the planes at PBI. They couldn't find a plane here? The plane from Boston left even later than promised; the flight was delayed again until 3:37pm. That time will come and go as we are not boarding and it's 3:30. This morning I asked for food vouchers as we would all be hungry. I was told no. About an hour later the Customer Service Rep. took me aside to say they would give me a voucher. We told other passengers as some where traveling with small children. The corporate office also said they would compensate us with vouchers for future travel. Again several of us had to ask for compensation. JetBlue is not easy, they quote customer hand books, tell you managers are not always right and offer no explanations. It's been a long day and I am not happy with this airline, I will never use them again. read more

I would give this place zero stars if I could. Worst airlines I have been on. My friend flew out of Jet blue a couple weeks ago and had a cancelled flight. This airline does not even get a new flight. Terrible service. Unfriendly and not charismatic. Absolutely would not suggest this airline to someone I hate. NEVER again. read more

JetBlue really treated my mom like an unwanted customer. They just canceled her flight, told her they can't accommodate another reservation until Thursday, today is Tuesday! Never offered to help, refund her money, or otherwise accommodate anything. That is why I fly Southwest and NOT JetBlue! Piss poor customer service@ #jetblue read more

Flight scheduled to leave at 451pm. Its now 613pm. Late departure. Started boarding 455pm Passengers have decided to put luggage in overhead instead of checking in. One of the overhead doors broke. Maintenence boarded plane to fix door. Jet blue should focus on safety, on time arrivals and not losing luggages. If they could do these things right people would be happy. Take control and tell passengers to check luggage or leave in terminal. Taking off on time would go alot smoother. Next time another airline for me read more

My family was traveling on jet blue this afternoon we were at gate c12 they made an announcement of any passenger want to give up there seat and fly out later my husband got up to the counter and volunteered to do so, the agent was Nick (no last name) he went to the reservations and said that we had it that we were the first. my husband said to Nick that he had to go see his wife at the gift shop witch was right behind him about a 20 second walk. Nick said that it was fine and would be back in 1 minute at that point Nick never said if you leave that some other passengers could come up and take it he told him that we had it my husband returned with in the 1 minute when he returned to the counter there was another passenger there inquiring about the volunteering my husband said that we were doing it and Nick said that we did not confirm it. my husband said that we did confirm it he said it was first come service my husband told him that he was first the other volunteer never said a word because he knew he wasn't first. Nick told my husband that there was other flights canceled and should be other seats they would be looking for and that he would come find him when that happens. why did Nick not say to the other volunteer that I have someone already I gave him a minute and if he did not take it then it's yours. at that point Nick knew he was wrong for what he did other passengers heard and saw what happened and came over to us and said that we got hosed and how wrong it was. they started to board the plane so we went to the counter to see if they needed volunteers and they said no we spoke to Nick and other staff about it and ask for his name. we wanted his last name because we were going to put in a complaint about what happened and Nick and other staff said we don't need any other information about him and them and refused to give it the other staff was sobieda and Shannon we feel that we are valued customers and was not treated as so. Ithis is not the only thing that happened today Also while waiting to board, I noticed some of the JetBlue Crew were very rude to other customers. The crew name was Shannon. As I was boarding I asked Sobieda what was going on with all the confusion and her response was "something in the air". Which I feel that was not acceptable answer. As we boarded the plane our flight was delayed 45 minutes. So now I have to try to have someone pick me up later now. It's such an inconvenience. We always fly JetBlue and we are considering changing carriers. read more

Awful airline. They put very little into preventive maintenance on planes, which causes cancellations and delays. Would avoid airline.

The worst airline to deal with never gave us updates about how late our plane was going to be the airplane was filthy they were not according the flight attendants were more focused in talking to one another instead of helping guests they would not even accommodate us for waiting in the airport for 5 hours. Will NEVER fly this airline again. read more

Been on hold for 2 1/2 hours. Supervisor won't get on the phone. Phone agent poorly trained and unable to assist. Price increased by 50% since I've been on hold. Very disappointing for what's normally a good experience. read more

JetBlue - Airlines Near Me - West Palm Beach, Florida

We fly Jet Blue all the time. I just found out that on Tuesday, August 30th, at about 9:00 a.m. at the Palm Beach International Airport ticket counter, the ticket agent refused to give my husband a gate pass to see our son off to college. She claimed it was because my son was 18, and Jet Blue's policy was not to issue one. She knew it was a big day, but she wouldn't budge. My husband quietly went away and checked with Jet Blue by phone, and they said that the ticket agent had discretion to issue one. So.... he went back and was very polite about it, explaining how important it was to our family, but she flatly refused to issue a gate pass, and said that she was using "her discretion". She also complained that if she had to do it for him, she would have to do it for everyone (nice,huh? such a generous, kind, caring employee), the TSA didn't like it, yada yada yada. The airport was deserted, there was no line at the TSA, or the ticket counter, etc. Her West Palm colleagues didn't seem to give a hoot, either. although there were a bunch of them there. When I heard this tonight (I would have gotten her name, but my husband didn't - our son was facing leaving and not in the mood for any conflict), I called Jet Blue to use "my discretion". The manager who dealt with me, Shaun Ryan, provided wonderful apologies and filed a complaint with PBIA's leadership team - he was very understanding. Jet Blue is our preferred airline because 99% of the time the staff and service are excellent. I hope Miss REALLY Bad Employee, who used her "discretion" just to be nasty and cruel, loses her job - she deserves to. Watch it with the PBIA ticket agents - I'm sad to say it. read more

What can I say other than "not the best". We took 2 flights - PBI to EWR (Newark) and back. Both were delayed. Male Flight crew was shamelessly flirting with any female passenger who couldn't outrun them. Embarrassing for my children to witness to say the least (very inappropriate language and subject matter). I may use them again but only if no other options. read more

Far too many delayed flights not weather related. This will be my sixth flight with Jetblue this year and all but one flight departed on time. Today's flight is delayed because some equipment was late to arrive. Last flight was delayed because they were awaiting crew to come in from another flight. Jetblue get it together. Your ontime record has to be amongst the worst. read more