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    Recommended Reviews - JetBlue

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    This is Carmen. She is the flight attendant who falsely accused my daughter of "destroying property" when she claims a box of tissue fell.
    Stephen G.

    The JetBlue staff at PBIA are horrible. Our flight attendant Carmen on our NY to PBI flight falsely accused my daughter of "knocking over a box of tissue" near the restroom. My daughter had no idea what she was talking about. My daughter literally went to the restroom and returned to her seat and sat the rest of the flight. She doesn't even remember seeing any tissues. When I asked for FA's name (Carmen), she got mad and said she wouldn't get in trouble for this and would write us a ticket. She told the pilot my daughter "was destroying property" on the flight and even though my daughter was seated came all the way back to give her a ticket and threaten me with one. We were met by Palm Beach Sheriff's office. After discussing situation, they agreed it was customer service issue and we left. Absolutely disgusting of JetBlue. They either had the wrong person or mistook what was an accident for something else. They escalated the situation unnecessarily.

    After witnessing how our checked bags were being handled at the check in counter, it is no surprise that my perfume broke. JetBlue has the worst customer service I have ever seen, and it started at check in. There was absolutely no reason for the JetBlue counter at Palm Beach International to throw our bags roughly 3.5 feet in the air to place it on the conveyor belt, yet that is what I witnessed with all three of our checked bags. Somehow by the grace of God, our baggage made it to Buffalo partially unscathed. Knowing how roughly they handled our bags the first time, we took extra precautions for our trip home- wrapping any fragile items in clothing, scarves, and putting in a boot (also wrapped in winter clothing). Upon our return trip, we witnessed the same manhandling of our bags (I would like to state that each of our checked bags were well under the 50-pound limit.) I winced at the sight, but I was confident in the padding we used and the precautions we took- I should not have been. Upon arriving home, we unpacked and to my absolute horror, the top to my brand-new perfume had come off, leaving less than 2 wears in the bottle itself. I contacted the JetBlue claims department for assistance. I should have known that they will never assist you- The gentleman on the call let me know that "JetBlue is not responsible for any crystal or fragile items that break within your luggage." (This bottle of perfume is far from fragile; it has fallen 5.5 feet from a shelf onto tile floor and has not broken). Therefore, the only plausible cause for the breakage of this bottle has to be the irresponsible and unnecessarily aggressive handling of our luggage. JetBlue does not care about its travelers or fixing any of their (completely avoidable) mistakes, they only want your money. Please think again before choosing to fly JetBlue.

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    9 years ago

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    11 years ago

    Great flight, on time, fairly comfortable seats. A little pricey with fuel prices being lower.

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    Page 3 of 3

    Ask the Community - JetBlue

    Review Highlights - JetBlue

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    Bahamasair

    Bahamasair

    3.1(11 reviews)
    0.0 mi

    To connect directly with "Bahamasair", Call +1 (877) 456-2077 OR +1 (855) 470-0503™ for 24/7…read more'customer service' assistance with bookings, flight changes, and cancellations. This number connects you with a live representative who can help resolve your travel concerns quickly and efficiently. The 24/7 customer support ensures assistance is always available whenever you need it. You can also visit the Contact Us page for additional support options. Get help with refunds, baggage issues, and reservation management. **Quick Booking & Clear Travel Overview** The journey began with a booking process that felt fast, simple, and easy to navigate. Business class features--priority check-in, flexible fares, and upgraded seating--were clearly outlined, making the upgrade decision straightforward. Flight and seat selection were handled effortlessly, with all essential details visible before confirmation. The itinerary was delivered instantly, offering a clean and well-organized overview of the trip. **Efficient Airport Flow & Priority Access** At the airport, everything felt more streamlined and relaxed. Priority check-in minimized waiting time, while fast-track security ensured a smooth and predictable process. Lounge access provided a quiet and comfortable space to relax before departure. Boarding was handled efficiently, with priority access allowing for a calm and hassle-free start to the journey. **Spacious Comfort & Quiet Cabin Atmosphere** Once onboard, the comfort difference was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful environment. The crew delivered attentive and professional service, ensuring a balanced and comfortable inflight experience. **Consistent Journey & Seamless Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered at the right pace, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and seamless exit. Overall, the experience reflected comfort, efficiency, and reliability--making business class a refined and worthwhile way to travel.

    The main toll-free customer service number for Bahamasair is +1 (888) 669-0391TM OR +1 (888)…read more305-4803™, allowing passengers to speak with a live representative through the official airline's customer service center, Help Center, and dedicated passenger support team. Travelers can get in touch with experienced customer service agents for immediate assistance with reservations, flight changes, cancellations, refunds, baggage inquiries, check-in issues, and other travel-related concerns. Whether you need to manage an existing booking, request travel assistance, or speak to a live person, professional customer support is available around the clock to provide fast, reliable, and hassle-free service. ##. Smooth Booking Experience & Well-Structured Travel Planning The journey started with a reservation process that was efficient, intuitive, and clearly organized. Business class advantages, including flexible fare options, priority services, and premium seating, were displayed transparently, making the upgrade decision effortless. Flight schedules, seat preferences, and essential travel details were easy to review, ensuring complete confidence before final confirmation. The itinerary was delivered promptly, providing a comprehensive and well-structured overview of the upcoming trip. ##. Priority Airport Services & Stress-Free Departure The premium experience extended seamlessly to the airport. Dedicated priority check-in facilities significantly reduced waiting times, while expedited security screening ensured a smooth and predictable airport journey. Lounge access provided a peaceful environment to relax, enjoy refreshments, or complete work before departure. Priority boarding further enhanced convenience, allowing passengers to board efficiently and settle into the cabin without unnecessary delays. ##. Exceptional Cabin Comfort & Personalized Service Once onboard, the elevated level of comfort became immediately apparent. Spacious seating with generous personal space offered excellent flexibility for relaxation, dining, or productivity throughout the flight. The cabin environment remained quiet, immaculate, and thoughtfully maintained, creating a welcoming atmosphere. Cabin crew members consistently delivered attentive and professional service, ensuring a refined and enjoyable inflight experience from start to finish. ##. Seamless Arrival Experience & Consistent Reliability From takeoff to touchdown, the journey was managed with remarkable efficiency and professionalism. Inflight services were delivered smoothly, ensuring passengers enjoyed an uninterrupted and comfortable experience. Upon arrival, priority baggage handling expedited the final stage of the journey, allowing for a swift and convenient exit from the airport. Overall, the combination of comfort, reliability, and premium service made business class an excellent choice for modern travel.

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    Bahamasair
    Bahamasair
    Bahamasair

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    Palm Beach International Airport - PBI - Airport under construction

    Palm Beach International Airport - PBI

    3.9(501 reviews)
    0.0 mi

    A flight out of Palm beach is a win. When we plan a trip…read morewe always check the 3 big airports in South Florida. We rarely make it down to Miami for a flight, but West Palm is usually worth going north to that airport for a flight. We planned a weekend trip to New York last month and with a bit cross checking, Palm Beach International Airport had the best flight based on flight time and cost. It is nice to be able to just walk into a airport that's not crazy at all. within minutes after walking in we are almost always gateside. They have a quick TSA area, and once by the gate there is always spot to grab a bite or drink. This last trip there was a open space bar in the middle of the rotunda where we could see our gate and about four others, so it was easy to time our check grab and getting in line for our flight. We generally fly out of Fort Lauderdale, but when its close to a tie which to go with, we got Palm Beach.

    This is a decent little airport. I came for a conference and found it very convenient to the place…read moreI stayed. It was easy to get in and get out. Flying home, my flight was delayed but there were plenty of places to sit and I was able to use my laptop and charge my phones. There were places to eat and drink, as well as newsstands for snacks and sundries. Not a ton of options, but plenty if you're there for just a brief time. I can't fault it. If visiting Florida is your thing, this is a good gateway.

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    Palm Beach International Airport - PBI
    Palm Beach International Airport - PBI - Lucca Transportation

    Lucca Transportation

    Palm Beach International Airport - PBI - VIP pick up

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    VIP pick up

    Frontier Airlines - Flight delayed again.  Get your shit together Frontier.

    Frontier Airlines

    1.3(14 reviews)
    0.0 mi

    Frontier is a low budget airline flying from Palm Beach International to a handful of locations…read more Frontier flies direct to Trenton-Mercer Airport in NJ, so that's why I fly it occasionally. I'm bummed they stopped flying from Fort Lauderdale. I've had great experiences with Frontier (like today when all goes smoothly and on-time), and horrible experiences (like my previous 3 trips). Like 8 hour delays because the plane is broken and they don't have other planes. And miscommunications to passengers where they post a 3 hour delay on their website and send a text to passengers, only to give 1 hour notice that the plane is actually on time. Oops, our bad. We forgot to correct our prior notification. And having no luggage because now you're running to catch the flight, praying they'll re-open the doors (they did), and knowing you don't have a second to spare to bring a bag. So, sometimes you get what you pay for with Frontier. My latest ticket was purchased the day before the flight and only cost $168 roundtrip with taxes and $30 for a checked bag (that I didn't actually check). Pretty darn cheap. Know that you pay extra for everything. There is a base ticket price, usually for a middle seat toward the back of the plane. Then you pay more for a carry-on or checked bag. Then you can pay more for a better seat (window, front of plane, more leg room, seat that reclines). On board, you can get 2 cups of water for free, and pay for anything else. My bottle of water was $2.99. I've always had a good experience with Frontier employees. Gate attendants have been friendly, and onboard crews have been funny, friendly and efficient.

    Absolute worst. Constant delays and they offer nothing to compensate. If they cancel your flight no…read morevouchers for hotel. Only airline that doesn't. Website is not accurate with arrivals and departures. Missed my flight because they said delay and then there was none. Sitting in airport waiting again with others that have been delayed. No information is ever provided.

    Photos
    Frontier Airlines - Screen shot of their website. Flight ended up leaving on time. How is a passenger supposed to know.

    Screen shot of their website. Flight ended up leaving on time. How is a passenger supposed to know.

    Frontier Airlines
    Frontier Airlines - I am glad Frontier airlines is cleaning their planes extra well during COVID.  Three pieces of chewed gum stuck to the seat in front of me.

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    I am glad Frontier airlines is cleaning their planes extra well during COVID. Three pieces of chewed gum stuck to the seat in front of me.

    Southwest Airlines - Front row seating

    Southwest Airlines

    2.5(17 reviews)
    0.0 mi

    No airline is perfect, and with the recent issues, I hope southwest takes a second look at their…read morescheduling policies. All in all when I do fly southwest it is typically a good experience! The flight attendants, are friendly and even will be funny sometimes depending on the crew you get. The planes also are typically clean, and I've never had issues with the in flight wifi. I'm a person who likes a Bloody Mary on a flight, and it was southwest who introduced me to lime crystals which is a lovely addition to a Bloody Mary, and I personally think the snack mix is tasty as well, it's a great combo/assortment. I will say, it pays to be in the A Group since they do have an open seating policy. I travel a good deal, and will continue to use southwest if I'm traveling to an area that they fly to

    Absolutely the only way to fly…read more.. Booked a flight to Ft Lauderdale from Austin a couple of weeks ago. Had trouble getting a rental car so so I thought I should reschedule the flight. Called customer service less than 24 hours before my flight to change it. I was able to make the change with no extra charges or fees. $167 rt When I got on the plane there were two women seated in the 1st row so I sat in the middle seat. First time in my life that I was the first passenger off a plane. Why would anyone fly with any other airline? Free checked bags, great friendly customer service, no charge for changes, credits and points no longer expire. Southwest you raise the bar for air travel!

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines

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    JetBlue - airlines - Updated July 2026

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