Jerry was so helpful and sweet helping me with installing a facet. Very efficient and cleaned up…read moreeverything so nicely. Highly recommended!

Andrew came out first thing in the morning After I made an…read moreappt the night before. he was professional and knowledgeable. Fixed Our kitchen drain and gave us great advice. Only took an hour and all in all a great Affordable job! Thx!

Great experience. He was affordable, friendly, and did a great job. Showed up on time, explained…read moreeverything clearly, and the work came out perfect. I'd definitely hire him again.

He was able to get to our place in 30 minutes, showed up as planned, fixed the issue and we're all…read moreset over here. My dogs even liked him!

Drain Mob came out and removed a broken cable that was in the sewer line. They were able to remove…read moreit and then they hydro-jetted the line and it looks like it was brand new. Good job. Thank you

I would strongly recommend getting a second opinion before committing to any major work from this…read morecompany. I called them because my sink was backing up. After a brief inspection, they recommended a massive five-figure project involving ripping up concrete and replacing underground plumbing. It didn't feel like a thorough diagnosis. Thankfully, I decided to get a second opinion. The second plumber quickly identified that the issue was simply a missing drain component, which they picked up from Home Depot. They fixed the problem quickly, professionally, and at a very reasonable cost. No concrete had to be broken, and none of the extensive work recommended by Drain Mob. I'm not saying every situation is the same, but based on my experience, I would be very cautious before agreeing to an expensive repair. Always get a second opinion, especially if you're being quoted a major project.

Burtech Plumbing came out right before Thanksgiving for what we thought was a small leak. They were…read moreefficient and worked quickly. While the leak itself wasn't a big issue, once the ceiling was opened we discovered that all of our copper pipes were badly corroded. They recommended a full repipe of our home. We have a 4,000 square foot house, so this was a huge project. I got multiple quotes, and Burtech landed right in the middle price-wise. What really stood out to me was how willing they were to work with my specific requests. I had major stipulations, especially that they complete the repipe without visually accessing our kitchen, and they made it happen. They worked with our timeline, and Jose was incredibly communicative throughout the entire process. I'll admit I was a bit needy with questions, but he was always patient, understanding, and responsive. The estimate they gave us was exactly what we paid in the end--no surprise costs at all. The repipe itself was major (60+ holes throughout the house), but they worked so efficiently that it never felt overly intrusive. They were very clean, vacuumed and cleaned up every day, and truly respected our home. We have two young kids who nap, and they even worked around nap schedules so they weren't in certain rooms during that time. Overall, I'm extremely impressed with Burtech Plumbing. I've already recommended them and will continue to do so without hesitation.

Signed up with Burtech in 2024 for a tankless water heater maintenance program that included annual…read moreflushes for $79 "for the LIFE of the unit." That pricing was a major selling point and one of the reasons I chose them over other companies at the time. When I recently called to schedule my annual service, I was told the program had been discontinued and I would need to enroll in a new VIP plan at a significantly higher cost ($200+). The new pricing represents a substantial increase from what was originally promised. They stated they attempted to notify customers of the change, but I never agreed to any modification of the original terms. When I asked for documentation showing that the agreement allowed for this change, none was provided. After multiple exchanges, they did not budge and continued to repeat the same generic explanation rather than addressing the core issue of honoring the original agreement. I mean if they are going to promise the LIFE of the unit and then change the policy they should at a minimum give people under the previous plan at least 3-5 years before transitioning just out of fairness, not just cut them off the next year after. It's obviously fine to charge the new price to new customers. Anyway, at no point was there any effort to resolve the situation or offer a reasonable accommodation. I've been around a long time and dealt with many businesses, I've never seen anything like this. Given their otherwise strong reputation and BBB rating, this was particularly disappointing. As a long-term retired military customer who values reliability and transparency when choosing companies to service my home, this experience fell very short. Customers should be aware that long-term pricing commitments will not be honored or grandfathered and replaced with significantly higher-cost programs based on daily business decisions.

We were replacing a broken toilet ourselves, but removed the old one to find that the setting in…read morethe floor was completely borked. There was no actual flange at all, just a repair flange and it was set below the level of the flooring and filled in around with a mess of some kind of caulk or filler to try and raise the level up. Making this right was way out of our league, so we called MasterCraft to help us out. They confirmed our suspicions that this was messed up six ways from Sunday and talked through the process of cleaning out the filler, chipping away the concrete, and refilling it with a clean setting of concrete so they could set a proper flange 1/4" above the flooring and for a reasonable price considering how terrible the setup was. They immediately set up an appointment to return the next day. While they were there for the estimate, they offered a free inspection of the plumbing in the rest of the house, which I took to be a fishing expedition for more "problems" they could "fix" for more money, but such was not the case. They found one minor issue, said it could probably wait a few years, and even fixed another minor issue they found for free, then said everything else looked good. Startling honesty and helpfulness! From my call for help, they had folks out to check things out in about two hours, and the work was completed less than 24 hours after that. For the level of work done, an incredible turn time, IMO. All told, we had 5 different techs in our house between inspection and repair, and every single one was friendly, competent, and respectful of our home. While I'm not eager to *need* their services, if I do, MasterCraft Plumbing has definitely earned repeat customers here!

Jeremy is awesome to work with. We are in process of getting four bathrooms remodeled and he has…read morebeen getting here on time, doing excellent work and keeping our home clean in process. As a side note Jeremy is responsible for all of the plumbing as it relates to our project but Mastercraft is the general contractor and as a whole they're extremely easy to work with keeping their schedule and keeping things as clean as possible with this size of job.

I just wanted my icebox maker valve. replaced. But these guys wanted to see all the valves in every…read moresingle bathroom and faucet before even assessing and confirming I have a leak with my icebox maker valve. It's pretty obvious they wanted to upsell me like a car dealer. I told him I wasn't interested. I just wanted him to give me an estimate fixing my valve instead of being pushy. Went with another plumber that was no nonsense and straight to the point.

I had 3 estimates for a slab leak that needed rerouted. Proper plumbing was the most straight…read moreshooting of them all. He got the repipe done, pressure reducing valve replaced, new hot water tank and expansion tank installed all in less than 2 hours! He was even nice enough to install a hose bib where I asked him to cap off an old landscaping water line. Quality work and good value. Very appreciated

Prompt and good value. Did all the documentation and communication with city. Will use them again…read morenext year.

Have use them fir my backflow test for over 15 years and things have always been smooth! Recommend…read morefor sure!

Tino is a real Pro in his field. I don't think anyone can do what he can. He knows his business…read moreperfectly well and coupled with that the innate ability to have a "great" personality. Very hard to find a pro and a personality like him anywhere. We appreciate his dedication to his trade and his great mannerism to complete projects. I would highly recommend Tino and this company to anyone who might need his services. I would give him a higher rating but 5 is the max here. Thank you Tino and keep up the great work!

Super helpful and friendly team, willing to go above and beyond for good customer service. Highly…read morerecommend. We have had Tino assist in multiple pluming projects through the years and always have great service.