We just closed escrow with Edith and Ciara and we can't recommend them enough to anyone getting escrow done with Jewel. They are consummate professionals who keep you in the loop every step of the way and they get ahead of the issues and handle them quickly. The world isn't perfect and the ugly always rear its head during any escrow but Edit and Ciara have made the journey to close a memorable one. A+++++ read more

What an incredible experience, top to bottom. In total, I spent no more than 1 hour of work selling my home because Jewel Escrow was so diligent and efficient with their work. On two occasions, Edith worked past 8 p.m. to close our deal faster. She is knowledgeable, professional, and as hardworking as they come. I would be hard-pressed to choose any other company to help me sell a home in the future. read more

I have been using Jewel escrow for years and they have always been amazing. Edith is by far the the most professional and knowledgeable escrow officer I have ever worked with. I am an investor who sometimes needs to close within days. That means Edith needs to order prelims and payoffs within hours of opening escrow and get escrow packages completed and out to the seller in a day. That's what I call outstanding customer service! Thank you Edith and everyone else at Jewel Escrow! read more

First time buying a home and I am not impressed. They were very pushy about getting my documents and deposit in ASAP. Everything had to be done on their time. Any questions I had were brushed off. And if I kept asking, I was given a poor explanation. This is the largest purchase of my life, and I did not feel like anything was properly explained. So thank goodness for Google! Since closing on my home, connecting to get answers has proved to be difficult. Currently I'm trying to reach them to send a change of ownership report to the OC Assessor (which I know I've filled out and believe should have already been sent out). I question the competency of the people working here and am shocked by their positive reviews. I would not recommend this place. read more

We made an offer on a property. The seller/seller broker selected this company... Nothing unusual yet. We opened escrow... and it was really like opening a can of worms dealing with them! It is a poorly ran escrow company. Their processes are still from 1995 - they might be legal, but primitive. But this is not the issue, but it is worth mentioning. Now the owner is arrogant. She will not respond to emails, and refuses to take phone calls most of the time. When she does, she is rude and combative. Her emails are in ALL CAPS and big font. She thinks she is god. She should know that an escrow officer is to follow the law and directions and not to take sides. But she doesn't seem to know. The staff are borderline rude and are poorly trained as well. I am in awe to how they are still in business. I guess fake reviews work My recommendation is to stay away from Jewel Escrow at any price. read more

Linda is the bomb-digity! On my most recent transaction, the seller wanted a Mandarin speaking escrow officer, and so after seeing all the great reviews, the seller chose this escrow company. Linda was our escrow officer. She is AMAZING!! I've done plenty of escrows in my years in this field and she's hands down the best I've encountered. She was patient, considerate, very knowledgeable and efficient at her job. The sellers and buyers both had a ton of questions, and she professionally and kindly answered every question and took the time to explain everything. During the escrow, different issues came up and she was very good at being resourceful and finding a quick effective solution to each issue. She was consistently responsive and communicative, and was very clear on what needed to be done making all the tasks very easy to accomplish. Escrow fees were very reasonable. We really can't say enough good things about her, and she really made everything very smooth. Highly recommend! read more

I have nothing but positive things to say when it comes to working with Ryan. He is transparent and has a depth of knowledge within the industry. Highly recommend! read more

I have had the pleasure working with Jewel Escrow as a Real Estate agent for some time now. Their staff is nothing short of excellence. Customer service is second to none that I have experienced. Sandee is the best hands down, her knowledge, expertise and communication is the best I have seen in this industry. Never have I had a question not answered by Sandee, even if it's not the answer I'm looking for haha. Unfortunately I have had a couple bad experiences with other escrow companies to say the least and I always find my way back to working with Jewel Escrow. Thank you Jewel escrow for keeping honestly and integrity still in this industry. read more

I had a heck of an escrow on my hands. Selling and buying a home at the same time has been quite challenging. Jewel Escrow handled the portion of the selling of my home. 1st time seller. Not only did Sandee handle everything with true professionalism but she also made me feel like the only client on the world. She is friendly in conversation, regardless of phone calls or emails. I felt at ease at all times. This team has a way of making sure you are comfortable and that you understand everything going on throughout the process. I'm very thankful for their hard work and dedication to making everything go smoothly. Thank you Sandee and Nathan! read more

Great escrow company to work with from start to finish. I had the pleasure to work with Sandee & Nathan on a transaction and they were both great to work with and very professional. I have worked with many escrow companies but Jewel escrow is on the top of the list. You guys rock, 5 stars!!! read more

Jewel Escrow handled our very, very, VERY complicated purchase with grace and first class professionalism. They were always available for any questions or concerns and were extremely accommodating. Sandee - thank YOU for helping our homeowner dreams come true!! :) read more

Highly recommended! Sandee and her team are friendly, professional, efficient, and reliable. They were very accommodating and helped us reach our crazy timeline goals to close on our first house in 19 days even when we are total newbies! you guys rock!! read more

Elizabeth was such a pleasure to work with. She was efficient, knowledgeable, friendly, and organized. The communication and attention throughout the entire escrow process created a smooth transaction. They are extremely professional and definitely one of the best escrow companies that I have ever worked with. I 100% recommend Jewel Escrow. You will not regret it read more

A true gem in the escrow market. As we all know in today's market there are so many escrow companies to choose from, however Jewel escrow is head and shoulders above the rest. They work quickly, efficiently, are responsive, and most of all enjoy what they do. I would recommend using Jewel escrow on any and all of your transactions. The entire office works as a team and has knowledge of every file, which makes life easier when someone is out of the office. Thank you To the entire team. read more

Being in the Real Estate Community for over 35 years and in dealing with residential and commercial transactions, "some of them very complex", Sandee and her team at Jewel Escrow have been extremely professional, knowledgeable and ethical on each transaction. I initially had been introduced to their escrow company by another Realtor and it's been smooth ever since. As professionals in today's market, there are so many escrow companies to choose from, however Jewel escrow has always exceeded my expectations. They work quickly, efficiently, are responsive, and most of all enjoy what they do. Absolutely a 5 Star rating!! I would highly recommend using Jewel Escrow to any realtors, buyers and sellers that are looking for a dedicated team to work with in providing excellent service. read more

Sandee and her team were so easy to work with as we bought our first home. We had multiple delays along the way (not because of escrow) but Sandee was always helpful, communicative, and professional. Every time I called, Sandee's team was incredibly quick to respond, which made us feel valued. Really happy with the team at Jewel! read more

I, as a Realtor, use Jewel Escrow as my escrow of choice in all transactions! I've been in the Real Estate business for 27 years (licensed for 25). I've literally used 100's if not 1000's of escrows in my years as a lender and Realtor. But when it comes to consistency and customer service I'll always go with Jewel Escrow. As Realtors and lenders we are constantly educating our clients on new and updated info. It is our responsibility to insure our clients get latest and greatest information/education possible. Especially new clients who are purchasing their first home or property. We rely on excellent services and resources to accomplish this goal. That's where Jewel Escrow comes in. I Get escrow instructions the same day. Not in a week or longer like some other escrows. The response to my phone calls and emails are immediate. If I ever have a question, their combined 85 years of experience assures me that their answer is correct and I don't have to 2nd guess them or confirm the info with another source. I'm proud to have Jewel Escrow as part of my team. I unconditionally refer them as my escrow of choice! I read more

Linda is the BEST!! My escrow was delayed for a few times. Linda has been very patient and helpful under all circumstances. Sandee, Ryan, and other people in Jewel Escrow are all professional and easy to work with. Highly recommended!! read more

Jewel Escrow was the escrow company chosen by the seller . I'm the Realtor for the buyer. Dena the office manager is a true Gem. I've been a realtor for 20 years and this sale by far was the most difficult one in my career. Thanks to Dena help we were able to fund and record and the same date 5/13/21 . Thank you Jewel Escrow. read more

seriously worst customer service ever. to start with, they never gave me the complete HOA minutes, rules and regs package. understand this, they DO have the correct package they just never "bother to give it to me". somehow within the first week i already violate some rules that i didn't know about. called the HOA to give me the correct rules and the house title wasn't even changed yet. my house is still listed as owned by the previous owner. if i didn't find out because of the violation, i bet it'd never get done. same thing again with tax payment. i know people consider property tax payment deadline as common knowledge, but I moved to America by myself and never owned a house in my life, I don't understand why the escrow company didn't take the time to explain about tax situaion at all. I had to get a penalty first to learn about all the knowledge. AND that's because there's some error that LA county tax dept wouldn't own up to and blame me for not getting the tax info from escrow company. honestly all this kicking around responsibility really throws me off. jewel escrow never bothered to help. read more

I had a very bad experience with Jewel Escrow, specifically with Linda Cheng. I was in the process of purchasing a home and sent Jewel Escrow $10,000 earnest money deposit. One day later we backed out of the purchase for personal reasons. Jewel escrow did not get back to me or my agent for one week to send the standard cancellation paperwork (fine that's ok I understand things get delayed. But little did I know this was only one of many issues I'd see with them). Once we finally heard back, I signed the paperwork and sent it back to them and again we didn't hear a word back- no acknowledgement, nothing. I called them three days later and left a message. FIVE days after my message was left Linda called back and let me know they received my signed statement but there was an error in the cancellation paperwork- there needed to be an amendment made and it needed to be sent back to all parties for review and signature again... I immediately filled out the amended paperwork and emailed it back to Linda. I asked her to send me an email as soon as the check was mailed out so I can keep an eye out for it (I recently had surgery and medical bills are piling up so this money had a specific purpose). Again....I heard nothing from them. NINE days after no response from them (AGAIN) I call Linda and ask her for an update and she basically admits that she ignored my email. She could clearly tell I was disgruntled and sent the check out that day. I finally have my funds back and can pay my medical expenses. It took her less than 3 minutes to respond to my email after we hung up to let me know the process was complete the same day. Why wasn't this just done in the first place??? I had to babysit this whole process through completion and to top it off they charged me $25 for this whole fiasco which they deducted from my refund. I was left in the dark not knowing if and when I'd receive my funds back. I would not recommend Jewel escrow for any services- if they can't even handle a simple refund who knows how badly they can mess up some other transaction. Their customer service is beyond horrible. I have evidence of everything in my review in the form of emails, call logs, etc. feel free to message me. read more

Jewel Escrow was extremely efficient in handling our escrow needs. The staff was friendly and were always available to answer all of our questions. Our escrow officer kept us informed during the entire process. We could not have asked for a smoother experience. A very big thank you to Ryan and his entire staff. read more

Sandee and her team at Jewel Escrow are awesome! They are very helpful and super professional. Sandee made sure that everything was moving forward in a timely manner and got us everything we needed on time during and after escrow. I would recommend using Jewel Escrow to any realtors that are looking for a dedicated team to work with and a smooth transaction. read more

Just closed a purchase transaction with Jewel Escrow. I was pleasantly surprised with the outstanding service they offered . From day one Sandee & Edith we're so attentive and handle the file with ease, understood the urgency, and went above & beyond to make it a smooth transaction. Definitely the escrow to use from now on. read more

Just amazing! Well, how can I start? I was addressed to Sandee from my Real Estate Agent for my house purchase. I had just sold my old house with an other escrow office and I had an exchange 1031. For some reasons I was extremely stressed and skeptical. At that time I met Sandee. It was like God sent her to me. The first thing that I noticed was her professionalism and her experience. Everything in her office was organized. I was on the road back home from our first appointment and she had already emailed me all the instructions and all the information I needed. She took over my exchange 1031 and handled everything with care and incredible diligence. She understood how stressed I was and did everything to complete my purchase smoothly, fast and effectively. She had an excellent communication with my lender and yes we closed escrow in 20 days although she had a mortgage and an exchange 1031 to handle. From my experience I can say that knowledgeable professionals make everything to look simple, because they are confident and proud for the quality of their job. This is Sandee. She knows from A to Z what she is doing. But what is most important and valuable is her character. She helps without showing off, without even boasting. Thank you Sandee for everything. Katia read more

We always use Jewel for all of our escrow needs. Very happy with level of service and responsiveness. Thank you, Sandee and Nate for a job well done! read more

You could not ask for a better escrow company than Jewel Escrow - they really are a Gem! From start to a fast finish they were professional providing me with outstanding service. A true blessing . . . If you need an escrow company that cares, then call Jewel Escrow; they will take care of you from start to happy finish! THANK YOU TO EVERYONE AT JEWEL! read more

Sandee and the team at Jewel escrow were awesome! We HAD to close on time for our clients and she helped us made it happen with a smile on her face. You guys rock! Thank you! read more

Hi all! We utilized Jewel Escrow for the purchase of our first home! We wanted to find a great escrow company to assist us because it was a private sale amongst family and we didn't want to spend the extra $$ on a realtor to assist us through the escrow process! When I called to get information about fees and what "escrow" even entailed, Sandee was so helpful. Throughout the entire process Sandee and her team were extremely responsive, timely, helpful, organized and everything couldn't have gone smoother. We closed on our new home June 26th, and the process was flawless. Also, everything was completed electronically!! It was awesome, we never had to step foot into the office which was exceptional during this Covid crisis. We would highly recommend Jewel Escrow! read more

Sandee and Nathan of Jewel Escrow are some of the absolute best in the business. Someone is always available to answer their phones during business hours, and their service and turnaround times are top notch. Have worked with several escrow companies in the past, and I can't say enough about how phenomenal their attitudes and service is. If you need an experienced team that does consistently good business, look no further!! read more

I just got a transaction done with Sandee McMahon. She follow up very thoroughly. It was a great experience and it feels great to work professionals like Sandee and her team. read more

Five stars...is not enough for what Jewel Escrow has done for me and my business. As a Realtor, I have worked with many escrow companies as a buyer agent and as a listing agent. None have come close to the standard of service and professionalism that I have been receiving. When I first met Sandee many years ago, I thought she was just a regular escrow company there for that one transaction and that's it. Boy was I wrong! On every transaction, their service is top notch and consistent every time. Their team is extremely efficient and responsive to any emails or phone calls. You can tell Jewel Escrow is here for the long run and will be the best addition to your team. There is nothing more that I can ask or look for in an escrow company. It just started off with one sale with Jewel Escrow, and I never looked back! read more

Jewel Escrow is Top Notched! Sandee the owner is amazing and sooo knowledgeable. In this type of business, experience counts and she works well with her affiliates as well as the clients. I don't dish out 5 stars too often but I'm all about providing the best customer service and Jewel Escrow is the BEST! read more

I've worked with many escrow companies and there is no other escrow office like Jewel Escrow, Sandee and her team go above an beyond for their clients and the real estate partners. Look no further for an amazing company read more

As a Real Estate Broker with over 28 years experience, I have seen and worked with thousands of professionals in the industry, and I can say without reservation, that Sandee and her team are some of the best! I have worked with Sandee for several decades now, even though we are both much too young to have worked together that long (lol)!!! Jewel Escrow, and specifically, Sandee goes above and beyond for every client we send to her! And our clients always have such positive things to say about her as well. I always look forward to working with Sandee and her team! read more

We have worked with Jewel Escrow since their inception , We Consider Sandee and Jewel as the best in the business, I have done thousands of mortgages and when experience and service count " I use Jewel escrow " . They truly are the Jewel in the industry. read more

In my dealings with Sandee, she has been extremely prompt, professional, and an absolute pleasure to deal with! Her whole team worked together to get my deal closed on time in an organized way. Thank you Jewel Escrow! read more

As a realtor, Jewel Escrow is always my preferred escrow office. They are a top notch office with the most amazing customer service. They are extremely professional, quick to respond and on top of every single transaction. They are truly the best! read more

This was the first time any of my clients and I have used Jewel Escrow. We gave them a very aggressive closing timeline and they came through with flying colors. They constantly stayed in contact with my clients and me and completed tasks in a timely manner. This allowed us to close on time. I highly recommend Jewel Escrow for your real estate escrow needs. read more

Jewel Escrow goes above and beyond to provide good service. In my case, we had several starts and stops to our refi due to homeowners credit issues. Each time Jewel Escrow, and Sandee in particular, stayed with us and got the refi done. They are very professional and seem to excel with problematic accounts. In my next real estate transaction I will request that Jewel Escrow be used. read more