Overall, the shopping experience is so-so, with mostly quick lines and a relatively clean store. The great manager DENISE always makes sure to give me very good help and makes me feel valued. There were a couple other employees that helped me but their name escapes me, except for MATT V. After going through surgery for my back problems, MATT V helped me find a good scooter, when most of them are never charged nor replaced at the store. Another employee called Sarah then helped me put my heavy groceries away in my car! Great customer service on employee part always. However, the management is not so great and when the water fountain broke down in 2025 summer they NEVER fixed it until forced to by litigation from the health department. They also send people outside in extreme weather and that could've caused major health problems. Also, they GOBBLE GOBBLE too much and it hurts my ears. After that they start going GINGLE GINGLE, and that is really annoying I must admit! I still donate anyways, but please make it go away next holidays for a better shopping experience. read more

Jewel-Osco - Grocery Near Me - Mount Prospect, Illinois

A simple thing like asking for quarters shouldn't be such a stressful experience, the VERY unfriendly clerk who gave me a horribly bad attitude should be no where near a sign that says customer service, this is what makes people shop at other places. read more

It's a pretty much average Jewel-Osco located at the north end of the Randhurst Village mall. It is a little more congested than average though and the clientele in general here are a little more on the elderly side. Overall, it's convenient to have around for various other groceries and general items that might be on sale when we frequent the area, and that's mainly to visit the nearby Costco or occasionally other shops in the mall. read more

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The vegetable bins that we pick our produce from need to be cleaned and sanitized . I asked a woman how often they remove everything and clean the shelves she ignored me and refused to answer. read more

Jewel-Osco - Dirty shelf where our vegetables are sprayed. - Grocery Near Me - Mount Prospect, Illinois

My experiences at multiple Jewel stores has not historically been a good one. However today was different. Lauren A was really helpful. I cannot get my app to work properly--something about already having an account or trying to link to an existing account or something--and that makes it annoying when trying to get some of the deals that you clip through the app. But Lauren showed me how to find a code in there that will take off all the sales. Thanks, Lauren! Too bad this Jewel isn't anywhere near close to me. read more

The Monday afternoon cheap chicken deal is awesome, the existing crew works their tails off, but management fails to add staff for this event. There were people that turned around and left the building due to long wait times. Please add to your deli team. read more

They have literally OVERCHARGED me EVERY TIME I have shopped there. This is after using cumbersome Jewel app, scanning all items before I check out, clipping the coupons. I witnessed a horrible manager berating a subordinate, for all to see. This store is a shit show all the way around. Nasty customer service! read more

One thing that sets the store apart from other grocery stores is the kindness of the workers, especially one named Cynthia! I was in the checkout line with my family when she saw that my daughter was holding onto her toothbrushes, she offered to scan the toothbrushes while they were in my daughters hand and my two-year-old daughter said thank you! Cynthia was super excited and went out of her way to find some stickers for her! A small experience like that can really make somebody's day, so thank you Cynthia! read more

Six freaking people working the deli ! & I'm waiting , & waiting , & waiting ! WTF ! This crap is getting old ! BTW , I left & went to Meijer . read more

I have again had trouble opening your cheap bags in your bakery department. I didn't want 6rolls but since I have arthritis, I can't get those bags opened. So today you lost a sale because I could not open your cheap bags. I expect to be able to open the bags myself. Otherwise provide a better method to put my rolls/donuts in. I think the bags used should be senior friendly. Now I am home with my 6 rolls knowing I will most likely waste half of the package. Thanks for nothing! read more

Completely unprofessional workers at the deli, or I should say 2 specific men, older one with grey ponytail, and younger-ish looking one with glasses and light brown hair. Last week went to get some ham. Asked the older one for a specific brand. He finishes slicing, and when he put it on the scale I saw the name come up as the wrong brand. I politely told him I had asked for a different brand and could he please get that one, but he proceeds to get an attitude with me, snatching the bag back when I tried to put it back on the counter and acting all put out he had to redo it. Buddy, not my fault you didn't hear me or weren't paying enough attention to your customers when they talk to you. Then today I went back and had the younger guy. Asked for a specific type of ham, he gives me the one type but it had a slightly different name than the one I wanted and I asked him, " oh, is this the same as this other one?" He tells me yes. I looked at the deli case and found the one I had asked for and asked him again if the one I had asked for was the same as the one he gave me and pointed to the one in the case that I had hoped to buy. Then he tells me " no, you said you wanted this one ( pointing to the one he incorrectly cut). Long story short, then proceeds to argue with me for the next 5 minutes about what I said when I ordered and then keeps switching his story, telling me I said two Different things. Basically lying to my face. Then proceeds to tell me that I'm the one with the attitude. So to the guy whose face looks like he runs into concrete walls in his spare time, go fuck yourself. The men working the deli need to stop with their attitudes. Terrible place. read more

This is for the manager Kris (older lady) at the liquor/Spirit department. She was so rude and nasty she shouldn't be working in customer service. read more

What can improve? MANAGEMENT STYLE. This store has the lowest class of management, they belittle and discriminate against the special needs employees. I know for a fact they have had young women working outside brining in carts for up to four hours with only a 15 min break in 90°+ heat! I know they have harrased young women when on their break on a daily basis. I know they have harrassed young women because their special needs have hindered them from doing specific items, even though the management knows they are not able to do those specific items. This store yells, belittles and discriminates terribly. I do not recommend shopping at this store. I do not speak for any other Jewel store. I would not give them a star but I cant post without it. read more

People always find something to bitch about. That's actually as good of a Jewel Osco as you can find around here. It is a clean and relatively well stuffed huge corporate food chain, not your Trader Joe's type with s"hand selected", "natural" food stuffs. They provide a high safety level, everywhere you can see sanitizers, employees always have the face mask and gloves. Neither dirty nor excessively clean. Nothing stands out one way or the other. Love the selection of fresh vegetables and fruits. They also offer great option for meat, seafood and hot cooked meal. Jewel has focused on customer service and overall the employees try hard to be friendly and helpful. However, there have been a few times when I've tried to get someone to help me either in the Bakery or Meat department and have to admit some of the more senior staff do seem a bit lazy and unhelpful. That being said, there may be a few bad apples but the majority of the employees do a great job helping customers. read more

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Out of the four stores I shop for food, Jewel would rank last. Stores are clean and staff is friendly. I love that they do not discriminate in hiring people of all nationalities and disabilities. I do not like when they have a sale in produce and the produce looks bad. I do not like mistakes in pricing at the register that ring up over shelf price. I will admit this a gotten better and I thank them for that. read more

I just wanted to give a shoutout to this location of Jewel - Osco for the extra help they gave my aunt this week. She lives nearby and I've been spending a lot of time with her lately. I took here here for her weekly grocery shopping trip and we needed some extra help finding an item that she was sure they had because she had purchased it many times at this location, but we couldn't find it on the shelf. We asked for some help and a man (I really wish I remembered his name!) went above and beyond to find it for her. He ran around and went into the back room where he suddenly appeared with it! I think they had just had a delivery. Anyway, big thumbs up. Thank you whoever the manager is for training your staff well. read more

Ordered for pick up and delivery for delivery at 1:00 to 2:00. I called the customer service line on the order because I saw that my unit wasn't listed. She said the delivery could not be made between 1:00 and 2:00 she suggested I cancel order and get refund which I reluctantly did. I had a doctors appointment at 2:30 so after the call I went to Jewel to pick up my items and she said she was a manager but didn't listen . I gave her a confirm number I had received and all she kept saying is the order was delivered. I said it couldn't be as I was not home but at Jewel getting my items since the other women said she canceled and gave me full credit. Well I go home and was sick and the delivery guy left food in the lobby and while sick I Has to make a few trips to bring good up TERRIBLE service, staff and manager of deliver and go. I will Never shop at Jewel again and you should either. Very rude and not helpful at all read more

Daniel D works there and he is cool at lunch at prospect... he is friendly and helps the work environment at this location of jewel osco. When I saw him at the jewel osco, he smiled and waved, which lightened my day after my dog died. read more

Jewel-Osco - Daniel D in the flesh - Grocery Near Me - Mount Prospect, Illinois

The deli is an absolute clown show here. Under staffed consistently, and the staff that is working looks like they got off the Cookoo's ' Nest bus. Wait time is usually a minimum of 15-20 minutes, sometimes over a half hour. Zzzzzzzzz read more

So I went to this store recently to grab a few groceries that I needed. I was dead tired and it is the nearest grocery store that is on my way so I decided to just go in here. The store is clean. There were quite a lot of people inside. I saw a lot of items that are on sale which is really great. The selections are properly organized and well stocked. Luckily, the things that I needed are available inside. I only got a few groceries on my cart but the line in the checkout was a bit long, as a result, I waited for a couple of minutes and that time I just wished it to be quick because I am in a hurry. It was my turn and good thing the staff in the counter is nice and friendly. read more

Worst jewel in history of already horrible jewels Please just close down already, we would all be better off. Most inefficient place of work. How many jewel employees does it take to get one task completed, here 10 per task at a rate of 1 task per hour. Every time I run in for one simple thing that Walgreens doesn't have, yet don't want to drive an extra 6 blocks to Marianos I regret it highly and always. MARIANOS IS THE WAY TO GOOOOOOO Always fresh, healthy, large fruits and veggies NOT more money, as easily assumed. Healthier. Cleaner. Quicker. Happier me Hate jewel read more

Ok so I ended up having to come back here a few weeks later because they are apparently the only store in the Nw suburbs that carries a particular item. So I ran in with the same attitude I face all my interactions with: positive and friendly until I'm treated otherwise. I got my items and I went back to the self checkout and I didn't even try to mess with my own bags, I just scanned my items as quickly as possible but I still got flagged by the machine, and a woman came over to help me. She was NOT the same employee who ruined my day last time, but I do think I saw that employee from my earlier review hovering around the self check out area and I'm blessed and grateful she didn't approach me, if that was her. Anyway, TODAY'S employee was friendly, and I was friendly back, and she didn't make me feel like I was personally responsible for everything that's going wrong in the world, like the employee from my earlier review did. And that is all I ask for! The machine took a ridiculous amount of time to fix itself and kept glitching, and she was very apologetic and she got frustrated with the machine, but I wasn't at all upset or angry or frustrated, I was still pleasant and upbeat because again....she treated me like a human being. And when the machine messed up, she put the blame where it belonged: on the machine, not on me. I wish she could teach the employee from my earlier review how to be a human being. And I wish I'd had the chance to get her name, but it was a holiday and very busy morning. I'm grateful for her and increasing my rating based solely on my experience with her. I have no idea how to contact corporate who commented below. read more

A quick and convenient Jewel! While the self-checkouts are sadly no more, the express lines are a breeze.

Karen from the spirits dept is always a joy to interact with. Today she helped me with some bourbon im gifting for Fathers Day. Truly an asset to the company!!! read more

This is our local jewel. We always go by and get some groceries. Definitely more expensive than stopping at Walmart but they definitely have a larger selection. Lines are super quick here--we usually just go through self-check our. Today we swung by to grab a few things... we went by the bakery to grab bread. It was still warm and steamy in the bag! Yum! read more

I was shopping at the Jewel at Randhurst Village and trying to buy apackage of Cheddar Cheese normally 1.99 for .99 with the Just for you coupon I clipped at home on my computer. The register would not accept the .99 sale price and when I got a Jewel person to check it out he said no I couldn't get the .99 price, He than went to the manager as asked and she said I had to show her that I clipped it. I'm still working a flip pone so it's not on my cell. Did she want me to carry in my computer? What happen to the customer is always right? Especially for $1.00 read more

The store in general is ok, but I want to give a special praise to the bakery department. I have received exceptional service here. The cakes are reasonably priced, really tasty and the workers in this area great. I want to especially mention Sabrina who creatively decorated cupcakes at the last minute to 'save my day' with a youth baseball team. Maryjan and Sabrina again today produced a truly wonderful strawberry torte that was decorated nicer than I would have thought possible. This place never disappoints! read more

We are so lucky to live next to various grocery stores. We go to this one on Euclid in Mount Prospect often because it is easier to get in and out and is closer. We find this store very clean and staff members are willing to help. I had trouble with Just for U coupons today. The coupons I clipped online did not link to my phone number so all the savings did not show up. I went to the customer service window and they just give me back the difference in cash. I remember the other store will have to call for price check for 49 cents difference..... This store just listened and trusted me. I did not want the app on my phone but I will download the app later tonight because it is just easier to show them the coupons I clip. read more

Very clean well organized layout better than most jewels that I've been to. Wish the pharmacy had better hours, other than that it's a very nice tool. Wide selection at the deli and bakery. Plenty of parking. prices are always very good and competitive. The produce is always fresh and well organized. read more

Jewel-Osco - Plenty of checkout lanes - Grocery Near Me - Mount Prospect, Illinois

Worst jewel I've ever been to. Always low on carts, never enough cashiers open, and a much smaller selection of items than any of the Mariano's in the area. read more

Jazmine in the floral department is amazing. I had a last minute floral emergency and she worked her magic within a few minutes. I was initially near Mariano's and asked the florist for the same urgent request and she laughed and said sorry. I called up the Jewel floral department and asked for a miracle and Jazmine accepted the challenge and delivered. Thank you! Also, I can always find more produce options here vs Mariano's and Mariano's doesn't carry tree-free toilet paper. read more

I'm very upset and I think all you in mt prospect should be to. The jewel on Euclid, I was just there about an hour ago. I was using the self checkout because im immuno compromised and want to make sure everyone else keeps their social distance. When I heard the cashier ask the manager why all the registers were open. He replied itasca there home office told then to "open all of them" even if it means no social distancing. She than proceeded to ask why which I commend her for he replied "that's what they want". She than took out her mask and prepared herself which im glad she did she's keeping the registers open and now having her life and others put in danger over profit. Than to make matters worse, a couple decided to go the register right behind or did I say on top of me literally they guys back was against mine. I asked him to move to keep social distancing and that's when he no longer spoke English. Thankfully I had my mask and gloves on but seriously what is wrong with people, profit over lives, people not carrying except about themselves. read more

I always had a good experience the few times I went in here, including my most recent visit to the store. The staff here are extremely friendly and helpful. Every staff member I would talk to is always attentive and knowledgeable, so if there is anything I want to ask about, they always have answers and they are really such a great help. They do not mostly have products that are out of stock, and instead the products, like everything else they have here, are well-stocked. I can always get everything that I need, and everything is also very accessible. Aside from that, the products they have here are all of good quality. Their bakery, produce, and meat always have a fresh and good-quality selection. I particularly like their bakery because they really get delicious pastries back in there. The prices, on the other hand, are definitely reasonable. Their prices are comparable. I only went in here a few times, but I can say that this store is a good one. The service is great, the store is not always crowded, especially in the morning, and the checkout is always quick thanks to the efficient and friendly cashier back there. read more

Karen in the liquor section was phenomenal! Was able to get my hands on a rare bourbon with her help. I truly appreciate the great customer service and will be back! read more

This place is a hole. They are constantly out of item in the produce section. Staff are rude and hate their jobs. If you can't tell by their actions and demeanor just listen to the bitch about the place to each other as they put the bare minimum in their job. Also don't touch the whole chickens in the round heat lamp table unless you get it in the morning, chickens heated up at 10 am are still sitting under the lamp at 4pm. Finally, be careful of the cart guy. Don't get in his way. read more

Very good jewel osco. I was here just to get a bite of Caesar salad and the deli counter was very Friendly today. This also has a self checkout and that speeds things up a ton. I hope to be back very soon and also, my salad tasted very delicious read more

the deli has lost our order numerous times. even with calling the day before and getting an email confirmation. there is nothing worse than when you hand them your order printout and you see the confused looks on their faces. this most recent time they whipped together my order as fast as they could but i was still late delivering it to the work event. not cool, jewel. not cool. read more

I purchased (for the first time) the Monday chicken special, DON'T!! I always enjoyed the fried chicken, not on special, but the 8 pieces for 5.99 was so dried up I think it was left over from Sunday. Never again read more

Toooo Overpriced, bad produce. Employees complaining in the produce section about how to grab apples and how the apples have to be organized in a specific way. The cashiers talk to other cashiers and not pay attention to the customer. The baggers don't pay attention and bag groceries really heavy and smash items read more

Ok, maybe five stars is irrational for a Jewel, but this store is sooo much bigger and nicer than any I've been in so far that it shines at least in comparison to the rest of the chain. The one in Evanston was such a hole with some of the least appealing produce I've ever seen in a supermarket. Fortunately I was introduced to Fresh Farms in Niles which is like the best market ever. Not that we would ordinarily shop at a place like Jewel very often, but this one is so big and seems to have pretty much everything you can imagine, not to mention being super convenient, so it's definitely going to be handy for the occasional item or two. G. read more