I've never faced such an unpleasant experience as being forced to reverse a transaction after point of sale. Something wrong with the manager who so freely wasted my time to benefit a corporation after a mixup that was clearly the fault of the business. read more

As a lifelong Chicagoan, I'm kind of nostalgic for all the old "groshery stores" we've lost since I was a kid - from the small corner store to the Jewels, Dominicks, Nationals, and, of course, IGAs. So I'm naturally drawn to shopping in the last survivor Jewel when I can, even though I have to drive past Meier and Walmart and Fresh Market to get here. Saying that, this store always seems to go out of its way to convince me it's not worth the effort. Out of milk - or out of date milk even - items positioned will-nilly throughout the store (egg nog on an end cap in the veggie section?), aisles crowded with stockers throughout the day, not a soul around the liquor and wine department, etc., etc. Today it was the deli department's turn to disappoint me. I noticed on my phone app that they had cajun turkey breast, so I stopped at the counter to pick up a half-pound. Instead of a pleasant greeting, I got "What can I get you?" When I asked for the cajun turkey breast, the lady started looking for it. She ended up having to open a new breast. After opening the breast, she put it on the slicer and started slicing. She never asked how I wanted it, never stopped to show me the thickness, never offered me a taste. Maybe that's a lot to ask, but it seems like regular ol' customer service to me. After she handed me my slices, she said, "Anything else?" No smile, no thank you. Nope, sorry to put you out. The Express Checkout is just as curt. You stand with 10 other people waiting for another express cashier to open up, and only after the line gets down to 2 or 3 does someone come along to open a new register. Then they yell, "Next!" over and over until you scramble over to their counter. The other cashiers and staff are generally just as curt. I don't blame the staff really. This Jewel's been like this for years. Now they're making the staff all wear stickers on their shirts that say "Clear" to signify they've passed some kind of health check in these Covid days. Anyone want to bet the check is anything but a cursory set of questions and a forehead temperature check? How demeaning must it feel to have to display a tag to tell people you're not infected. Sorry folks, last time at "the Jewel" for me. read more

Corporate has decided to not allow refills of certain prescriptions from telehealth providers. They're already behind many major pharmacies on this stance which will likely be seen as archaic in the near future. In any case, I can't get medication and simply will not seek out help due to the major inconvenience it has become to get it (issue meets result). read more

Watch out for expired items when shopping at this store. Every time I come in here, I find more than just one or two expired things. Today, I found a row of expired canned salmon, and also some of the organic O brand mayonnaise, about 10 bottles that had expired. I have learned to check the dates on all my groceries before going thru checkouts. I mentioned this to one of the managers; we'll see if the situation improves. read more

The best place to get a cake=Jewel Osco The best person to make it=Patricia You're an amazing cake designer! The Buttercream was so smooth and rich! The design and calligraphy was professional and gorgeous. read more

Jewel-Osco Pharmacy - Special thanks to cake decorator Patricia!I can't wait to watch you in your very own television series! - Drugstores Near Me - St Charles, Illinois

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In desperate need of an upgrade. Outdated appearance, only run in for a few incidentals, try not to do my bulk shopping here. Time to invest $$ in this location. read more

I have been taking meds for a chronic illness for 25 years and needless to say have extensive experience with pharmacies...I called in my refill, spoke to a person related to refills and let them know I would be there in an hour but showed in 1.5 hours to be on safe side they said no problem. I then waited in 20 minute line to learn they were not ready with my meds. The experience was less then acceptable. They are either short staffed or improperly staffed. UPDATE: 1/21/2020 Still poorly managed. Almost a 1 hour wait for a single pill,a day supplement as they could not fill my 90 day script for a very standard dosage of Prednisone. Something other Oscos have been successfully filling for me for 28 years. Management should be evaluated and a change seriously considered. read more

I have been a customer of this location for about 25 years. Seen a lot of managers come and go, and there's hardly any of the long term employees left except for Mary. She's a cashier, a customer service desk person and an all around great "can do" person. The sort of person that most people working used to be! She cares about where she works and she cares about how she and others do their job. She also cares about the customer and remembers people. Mary works very well with the hires with special needs and really tries to keep a positive spirit going to maximize productivity. She stops what she doing to ask customers what they need. She reacts to problems a customer may be having at self checkout before the customer has to wait for someone to notice them. She can go seamlessly from one task to another and be efficient and friendly. There are less and less people like Mary in the workplace right now and I hope the Jewel where she works on Randall Rd and Rt 38 in St Charles are aware of the asset they have in having her there and are rewarding her appropriately. Barb VenHorst read more

Oh boy, this Jewel really irritates me. Not only does it have what seems to me to be a very small produce department, but quite often, the produce I buy here goes off in two days or less. Most recently, I was shocked to find the pre-peeled garlic I bought was completely brown and off though three weeks from its expiration date (not to mention I opened the garlic the same day I bought it). Jewel's prices are almost always higher than Meijer's, located across the street. While it may only be a few cents difference, those cents add up. True, their prices are lower than those of Blue Goose or Fresh Market, as another reviewer notes, but you also get what you pay for. The meat at those places, particularly Fresh Market, is far more varied and often organic or sustainably sourced. And don't get me started on the bakeries - Jewel's sugar-high cakes could not ever compare to the wonderful treats at Fresh Market. But what really irks me about this Jewel in particular is that there is ALWAYS someone - be it the Salvation Army, Boy Scouts, or some other local organization - soliciting money outside the store. Usually, these people/organizations are actually positioned at both doors, so you can't avoid them. I don't mind contributing to a worthy organization every once in awhile, but I do not appreciate being hit up for money each and every time I go to the grocery store. It is so annoying and unwelcome that I have actually started shopping elsewhere to avoid being asked for a contribution when all I really want to do is pick up an onion for that night's dinner! read more

Jewel the worse thing you ever did was take away the self check outs. I'm in line today with a total of 3 checkers and 1- 1/2 for the express lanes. Better get your crap together or I will shop in Elgin after work. They have better produce there anyways. read more

Jewel-Osco Pharmacy - Drugstores Near Me - St Charles, Illinois

I got $60 cash back at this jewel and I left it in the store on accident with my receipt​! (completely my fault) I called the next day and they still had it and held on to it for me in an envelope! What are the chances of a grocery store having such trust-worthy employees!? I am very impressed. Thank you to Susan! You are a star! read more

I like this place because a) it's decently priced and b) it's convenient. Maybe I'm partial to this location over the one on the east side of town because I remember coming here as a kid. My dad never fails to mention how I'd stare longingly at the display case of sweets in the bakery department until they presented me with a chocolate chip cookie as a gift... uggh, embarrassing. Anyway, the main reason I LOVE this place is because of that bake shop. I placed an order for a cake and they had it ready for me in 15 minutes flat. I expecting a mediocre one with the same pastel balloons that everyone else decorates with but received something completely above and beyond. I shall call Jewel tomorrow to see who the kind lady who made my amazing cake was, as she deserves a medal for best cake decorator/customer service rep at Jewel EVER! Check out the pic :) read more

Jewel-Osco Pharmacy - Pretty cake made by the bake shop - Drugstores Near Me - St Charles, Illinois

This jewel is a little smaller and more 'old school' than the others around. There is NO TCF bank in here, just a TCF ATM inside. The staff we encountered was friendly and helpful. read more

Every time I shop here I find something expired and then have to wait a week or more for it to come back in stock. Isn't there someone checking stock dates? It's 2019, shouldn't there be some inventory system?? read more

Just when I thought it was safe... bought a sandwich here, made fresh for me! Salami, provolone and dirt on wheat. Looks like the lettuce was not washed. So, so gross... read more

Jewel-Osco Pharmacy - Yep, that's dirt. - Drugstores Near Me - St Charles, Illinois

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I used to work here and I couldn't have been happier. I worked in the deli for 6 months and every day and the front end would say hi to me, tcf bank would say hi to me, the bakery said hi to me... I can't imagine a better place to work. The assistant deli manager can be a little grumpy but if u really get to know her she's amazing. Kim Palmer owns the store and really the only time I saw her was when shed walk around with her clip board and tell us how there was no fried chicken. I'm sure she's busy but a nice hello would be nice. When I turned 21 I went there and the bakery let my write on my pie. Actualluy my friend wrote it for me. Then I jumped in the basket of the cart and she pushed me around. We went to word floral and while the old manager Teresea is gone the new one is young spunky and so sweet. I shop there all the time. Even tho there's one closer to me. I beg my friends or my mom to go to jewel because that place makes me sooo happy. I will continue to go back there as long as I can! read more

This pharmacy has really gone done hill. Unfortunately I require quite a few prescriptions and have been going there for years. The staff has turned over and the vast majority of the new staff are rude or ack like they hate their jobs and the last thing they want to do is serve you. I don't know if Osco is a poor employer that causes such a turnover and attitude. My doctor phoned in a new script on Monday and I finally called on Wednesday and was told they didn't have enough to fill it (which has happened with greater frequency) and it was on order. Then they ask would I like a partial fill, that would have been good to ask Monday when you knew you didn't have enough. Yes I would since it's a new script. Time to give my $ to Walgreens. read more

Have to update again this place keeps going down hill. I need to find a new grocery store that's for sure, done with Jewel/Albertsons. I'm standing there at the chicken wing counter and this man, gray hair , Hispanic is just doing his own thing. Not recognizing the customers or helping them get served. The guy ahead of me threw up his hands after 10 minutes being ignored by this employee and saying he is "out of Here" So I walked up after waiting and I'm staring at this horrible man working for Jewel, ignoring the people waiting and said "hello" then he tells me he has to get this special order ready so give him some time, while people are standing there in the store waiting to be helped. This is not the first time this Jewel employee (Graying hair, short, male, Hispanic, older) employee has ignored people there to buy food from JEWEL!!! I don't blame these lame could care less employees but instead its the management at this store who do not do their jobs by ensuring employees with any kind of customer service skills work here. Total LAZY management staff that should all be fired. I will not get into the check out experience and the bagger who thought it was funny throwing bags into the cart that fell and spilled all over. I'm done with this place and will spend my money elsewhere. By By Jewel.....You stink!!!! read more

Just left store empty handed. They have buckets of chicken on sale Friday night. Sounds great except only 1 person working in deli and 8 people in line. Really felt sorry for the lady that was working by herself. Asked the butcher if he could help her said he could not so I left along with a few others. read more

Don't worry, jewel will be out of buisness soon enough. High prices and horrible customer service (especially in the floral department). So many better options in the area. I won't step foot in another jewel again. read more

I've been shopping at the Jewel on Prairie since 1988. I go every Friday night after work. At this point, I'm wondering when I'm going to get off my behind and find ANOTHER GROCERY store. Here's just one of the problems. While I applaud this store for hiring so many mentally disabled people, I'm starting to wonder if it's altruism or cheap labor that drives this decision. Every flipping Friday, I have to re-pack my groceries when I get to my car, and it's really starting to tick me off. If somebody can not be taught that hot fried chicken does NOT belong in a bag with ice cream, or that a watermelon should NOT go on top of an apple pie that I just spent 10.99 for, or that that same bag should NOT go on top of the bag with bread in it, then that person should not be bagging my groceries. I spend, (on average) 150.00 there every week. That's way too much money to have my product squished or melted in my bags. If an employee can not learn how to bag properly, they should be doing other jobs that don't involve destroying other peoples product. This is just a single instance of my experience at this store. I suppose I could deal with it if it just happened occasionally. However, this happens every darn week I go there. Not to mention the constant changing of product aisles that force shoppers to look around for what they need, just so Jewel can get us to peruse goods we normally wouldn't buy, hoping we'll "impulse" shop. Their prices are getting prohibitive, and I hate having to buy 3 boxes of cereal (or other product) just to get the sale price. This Jewel is about to lose a loyal customer of over 30 years, and I'm sure I'm not the only one. Goodbye Jewel, hello Meijers! I HAVE HAD IT! read more

Always friendly and if you need something quick they always try to help to expedite your request. This is the only pharmacy for me and my family! read more

always kind and helpful here! All the pharmacists are very knowledgeable and answer any questions whether it is a prescription question or advice on best cold meds! They are the best here! read more

Great deli selection, prices are cheap, service is friendly, but check out is fast. If I need it, I come in and grab it and it's problem free. read more

Worse jewel I have ever been too. They are always out of My mixx free items, and the checkout people are awful. I've asked for the manager twice and they can never find him/her. If you have an extra hour to waste then this is your store read more

I usually shop at Meijer, but they were over-crowded so I stopped in the Jewel. I had to stop shopping here long ago because of multiple reasons. I was so impressed with the produce dept that I will probably give this store another try. read more

Usually I go elsewhere for deli but I was pressed for time, so I gave Jewel a try. Well first of all I asked for the luncheon meat to be sliced very thin, her response ( as she showed me a thick slice) "this is as thin as I can get it" . What? If I wanted it thick I would get the packaged ones. I then told her if that's as thin then forget it. Then she says wait asks her coworker to switch with her. REALLY! He starts by criticizing Deli meat is so much better when it's thick. (Yes so you can do 1 pound in 10 slices).Well here's news for you. You have a job for the sole reason of slicing deli meats for customers who like the thick or thin of it! My preference is very thin I don't like it thick. Live with that. I stopped going to their deli. read more