Web site and app sucks. put stuff in my list but cant buy. search's never come up with product read more

Jewel has a terrible signage policy. They deliberately post prices for products in the wrong place, confusing the public. People in a hurry or visiting tourists with a second language can be easily confused and wind up checking out paying way too much. The rest of us, accustomed to something better, just trust too much and grab the item & go. Sometimes it is infuriating, and you know they understand what they are doing because they leave 'hints'. Like a huge sign in the wrong place, and an itty bitty little placard in the corner showing what the actual charge i. I don't know why I even stop in anymore. read more

I come here a lot on my way home from work. Today I walked in the store not feeling well because of allergies and I wanted to get in and out - only wanted to pick up 2 things, sugar free cookies and a pizza. I looked high and low for sugar free cookies and found a manager up near the front, and asked him where the sugar free cookies are, he looked up quickly and said "isle 7." Well I was just there and couldn't find them. Management if anyone should walk the customer over and take them straight to the product. This guy I could tell didn't want to deal with me. So I go over there anyways, and start to look again. Still can't find them. So a young man was stocking an end cap and I asked him, if he could help me, showed him a photo of what I was looking for and he looked where I was standing and said, "I'm sorry I can't help you" and walked away. I mean it says that they had the product at this store on the app, can't they scan it or something? I'm pretty disappointed because I never got what I was looking for. If this is how it's going to be from now on I'll do my shopping elsewhere. Prices are ridiculous here anyways. read more

Jewel-Osco - The cookies I needed that it says clearly are available at this store. - Grocery Near Me - Sugar Grove, Illinois

Please change the parking lot lighting! Poor visibility! All other businesses' parking lots around you are well lit!

I am a current employee! I wish Jewel would cut down their prices to half of what they are selling them for. We would get more business if we did that. The lighting in Jewel is okay. read more

TRASH!! Jewel prices have always been ridiculous!! However, it's the current customer service, or lack there of, that really makes shopping there less than enjoyable. The Sugar Grove location is by far the worst Jewel in the area. BRING BACK PETER lol This location is pretty clean and organized though. read more

The Sugar Grove Jewel-Osco location is always clean and tidy. The staff are recognizable and kind. Carts feel clean and don't squeak. The layout of this store though? Elite. Everything feels like it's where it should be, I'm not circling 3 different cooler areas and end caps searching endlessly for sour cream. Another reason I love this store is how quick the deli is. Never more than a few minute wait, whereas I've taken a number and waited half an hour (yes half an hour) at 3pm on a Tuesday at other locations (*cough* Batavia). Now... the bagging... let's work on that guys. If I wanted nachos, I wouldn't be buying tostadas. I'd also prefer to get my bread home without a Gatorade indentation in the side. Not worth deducting a star since it's not always the case, but many of them could use some improvement. read more

After shopping at this store since it opened, I now feel compelled to appeal to the management to hire employees with POSITIVE attitudes and CHEERFUL dispositions, INSTEAD of moody, middle-aged monsters, and unmannered juveniles with ZERO social skills! Much too frequently I have encountered women 'of a certain age' (both cashiers and (especially) customer service desk employees) who seem to have NO patience with customers (in addition to being impatient, these more 'senior' employees are also haughty, sarcastic, patronizing, condescending, and absolutely RUDE); as well as young employees who have seemingly not been taught the following words: "hello", "please", and "thank you" (nor do they possess the ability/social skills to freely chat with customers while they are scanning their purchases; the 'kids' talk to each other (cashiers and baggers), while ignoring the customers completely; and, from my experience, RARELY do they ever "thank" the customer at the end of the purchase!). It seems to me that ALL of these people were aware--when they applied and were hired-- that they would be working with the PUBLIC! If that is a 'challenge' for them, then perhaps a factory job (wearing ear plugs, and working only with a machine and a conveyor belt) would be a better fit???!!! A current example: I recently encountered a young male employee who was stocking one of the liquor aisles-- he had boxes stacked on a wide cart that was blocking the aisle from one side to the other. So I POLITELY (with a SMILE on my face!) asked if I could "squeeze" past him, in order to access the items for which I was shopping. There was absolutely NO verbal response from him, whatsoever-- no apology for COMPLETELY BLOCKING the aisle-- he just STARED at me, with a look on his face that indicated that he was completely ANNOYED by my request, and he quite obviously felt that he was MORE 'entitled' to the use of the aisle than any of the customers! So I am left wondering what kind of training- if any- the employees receive??? While I realize that the employees have a job to do, they wouldn't have that job if it were not for the customers who shop in the store; so the employees should be told that BLOCKING an aisle in order to stock it is NOT acceptable! Also, years ago, when the self-service kiosks were added, I stopped going to the regular checkout lanes, altogether; I would rather scan and bag my own groceries, than be subjected to cranky middle-aged women, and gum-chomping high school kids without manners! In addition, I ALWAYS, ALWAYS, ALWAYS check the expiration dates on EVERYTHING in this store (food items as well as general merchandise), since it seems that the stock is not PROPERLY rotated. Unfortunately, over the years that this store has been open, I have found MANY, MANY expired items that were not pulled from the shelves! SO. EXTREMELY. GROSS!!! Therefore, it actually saddens me to write this negative review, since I was initially thrilled when this store opened! However, not much at this location has changed and/or improved over the years; and now (in 2023), it seems WORSE than ever! Sorry, not sorry-- just being honest! (And hoping that customers will see improvement SOON!) Note to Manager: PLEASE, PLEASE, PLEASE train ALL of the employees to SMILE, SPEAK NICELY, and SHOW RESPECT and APPRECIATION to the customers! Many thanks if you can make that happen!!! :-) read more

The customer service lady at the Sugar grove location Cindy was rude and would not allow us to purchase a Sara Lee Pumpkin Pie for Buy 1 get 1 free. The AD stated buy 1 get 1 free and had a picture of the pumpkin pie on it. On top of that it rang up at $7.99 and was on a $5.49 display. Very incompetent and lazy lady. I went to the Yorkville store and had no issues with the Pie Purchase. read more

Wow, this is one ginormous Jewel. We stopped in to pick up a few things and needed a map to find what we needed. It's a Jewel people. It was clean, no long lines, friendly employees, but what's with the old carts? While picking up what we stopped in for, I also found some items the Jewel I usually shop at has stopped carrying and they were on sale (double score). And they seemed to have a rather LARGE selection of beers, much larger than our local Jewel. (It's hot out ~ liquid refreshments are needed) Now, can someone just answer me this? Why do you no longer carry Viva paper towels with decorations? White is soooooooooooooooooo boring. read more

Jewel is... Jewel. This one isn't much different than the others aside from the fact that it's new and huge. [Side note: I'm actually writing this review to put it on the Yelp map.] I was kind of surprised to find a Jewel here, sort of in the middle of nowhere, but I suppose it's a good place to be. Located near the intersection of two major local roads (30 and 47), it's easy to get to and kind of a lifesaver if you're camping at the park not too far away. Most of the shoppers seem to be elderly people, but they're all quite pleasant. In fact... all the employees are pleasant. Lots of smiles and patience and kind words all around. Good job, Jewel. read more

Jewel-Osco - a jewel - osco store - Grocery Near Me - Sugar Grove, Illinois

Because Jewel is close to my house, it has been my main shopping place. In a month, $1000.00 is the least I spend there. It has been a negative shopping experience since they began rearranging things mire than a year ago. I gave benefit of the doubt during COVID restrictions, because everything everywhere was less than great. Now, I cannot make any more excuse for them, because it is not a good shopping. experience ever. No matter when I shop, we have to shop around the employees who take p whole aisles while stocking. Today, a very tall employee was sitting on the floor of a busy aisle, with long legs outstretched, while we shoppers tried to help each other getting things from shelves, getting carts down the aisle, and finding ways to take turns reaching over or behind him to get products . Other employees barreled through, knocking into customers, etc. once you do get a peek at where products should be, they no longer carry them in the store. Simple products like Campbell's , or any brand soup beef consommé, or beef broth. Knor, hollandaisle or bearnaise mixes, etc. when customers asked for help, they were told to go ask at service desk. There is no good customer service anymore. There needs to be better employee training, and better oversight. Manager treats customers like they are stupid. Bagger today did such a poor job... breads smashed, bags overfilled, and broke while trying to put in car, abd no offer to help carry out. From now on, I will be driving further fir a better shopping experience. There are good people who work there, Maria, for one, and a yo7ng adult blonde woman, who only stocks shelves. There are three young men, whose names I don't know who are really helpful checkers/baggers. That's about it. Today's coup d' gras was finding long beard hairs in the bag with the bananas. The bagger had @ long very unruly beard, and yet the bagger was probably in his 20s. Ick!!! read more

At times this Jewel is out of the product I want, so I go up Rt 47 to the Jewel if I am in dire need of the product. Since I have been shopping at the Elburn Jewel, I cannot help but notice how friendly and helpful the employees are, especially the customer service department. read more

Terrible costumer service! The front desk supervisor had terrible costumer service! I would not recommend this grocery store!!!

watched my shredded cheddar cheese bags go down the convey belt to the scanner and the started to get sucked into the belt. the whole side informs of the belt lifted up and they got sucked in. the noise was loud and the overnight cashier just watched it happen. I was stunned. everything got wrang up he gave me the recipe and I said I need my cheese bag that got sucked in. he looked at me and said go get it. I said no I am the customer you can get me a bag and he sai "no" you get it. the guy was a bumb. he called his manager over he opened a shelf which is where you live your cart though the check out line. which I found out is where it collects all the garbage that collets from the convey and shoom the ripped and crinkled bag of cheese and said here!! how was that possible. that he did that I alwys say I won't shop at jewel agai. cause of the price and limited selection but this time was to much. so I will be going to meijer or woodmans moving forward don't care of the ease . read more

Early shoppers have always had the use of the self checkout kiosks regardless of time of day. Now, with the new self checkout kiosks, they are not available until someone fills the change drawers which is never available until AFTER 0700. That was NOT the case before. A new change for the WORSE! Early shoppers are now relegated to stand in line wasting time which is the whole reason we come in early...to NOT get stuck in line!! Figure it out Jewel! read more

This jewel is out of everything all the time. Has been like that since they opened. Never have the ad items or inventory on regular items. This is not a recent thing with this store it is been like that for years. We call it the rain check Jewel... read more

I am just plain disappointed in the entire shopping experience. First of all the deli experience is miserable. Then the butcher department struggles. Today it was another fail in the bakery. I talked to the assistant manager and he seemed to genuinely care. When I spoke to the store director she looked at me like I was crazy. Sorry, 5 kids in the house and we spend a fortune at Jewel, we are there several times a week some weeks. I think it's time for a change..... Too many other competent options that actually have pretty good customer service. read more

One star is too many for this store. We only go there if we need something in a pinch, and every time, I swear to myself that I will never go back. After years of disappointment, I finally decided to write a review. If you want terrible, expensive produce, you might like this store. Or if you want to be treated like garbage by staff...Or (and this was the final straw for me) witness an employee take off her mask (in the middle of a pandemic) and pluck grapes from random bags on display so she can disgustingly eat them...This is your place. The customer service is terrible as well. Everyone from the deli counter, to the obviously angry ladies who work the registers. Do not expect to be treated even remotely like a valued customer. I recommend going to Aldi across the street. read more

If anyone sees the 1 star reviews, please read them. They're ridiculous. Posted by self-entitled individuals who think they deserve multiple apologies because they though something was floating in their bottled water. Do you think the stock people inspect every bottle of sealed water in a case? Where do these people come from? I'm at this jewel nearly every day. The check out people are courteous, the customer service is courteous but overworked. The deli is slow but again...courteous. The quality is the EXACT SAME you find in any other Jewel, if not better. Karen's and Kyles have nothing better to do than slam grocery store employees for not "apologizing". Give me a break. Grow up. I can bring anything back without a hassle, even without a receipt. They're very amenable to your issues, especially if they know your face. The firewood sucks though. It doesn't burn without a starter log. Literally won't burn. Everything else is exactly what you'd expect. People need to quit whining over stupid crap. read more

I have shopped at Jewel all my life and is a loyal customer but I must say this jewel is by far the worst I have ever been to. The shelves are always constantly empty and when you ask for help they say oh I don't work in that department instead of going to get somebody to help the customer. Also they should start looking at there vegetable and fruits. Just last week I went to go look for some yellow onions and all the onions were bad on the shelves. read more

The girl working the drive thru pharmacy window this afternoon in Sugar Grove brightened my day with the biggest smile. She is a keeper.

Fairly new jewel same old prices. Employees are very friendly and helpful. Large produce section with lots of selections. Always easy to check out and be on your way. read more

Hi there. Soooo where do I begin. Ok, let me start with my call to Jewels Osco in Sugar Grove. The automated system they have do not offer to connect you to the Customer Service dept. within Jewels. It only offers the Phamacy dept. Bad. Secondly, I had to call BACK about three times, because I was left on hold.. Bad again. Thirdly, after being transfered to about three people, I finally got someone. Bad AGAIN. I talked to a manager his name was Matt, real nice person. I explained my frustration with him. All I wanted to do is let someone know that whoever made he fried fish there last weekend was awesome. I pick up some fish today, not so good, was ok. I explained this all to the manager so whoever cooked last weekends fish to keep it up since it was good. I also told him the shrimp wasn't that good. I also told him that I got some chicken that was not good as well. Looked like it was old not sure but it did not taste as good as it usually does. With the gas prices so high it wouldn't of been worth my trip back. Thats why I'm writing a complaint. If Jewels really care about there customers they should have quality service. They also have some very poor employees working there. I am referring to the older ladies there. I recieved some help in the self check out and the older lady that helped me was very rude. Do to my fustration with the call, I failed to mention this to the manager I spoke with. That older employee acted like I should of known to fix my own error. I know technolgy, but with my own equiptment. She was rude and very unprofessional and lacked customer service. Jewels Oscos needs to emplement a etiquette class on customer service to there employees on how to treat a customer. I've experience before on different occassions another older lady being short with me, bad, and uncalled for. I was taught to respect my elders. Its hard when your nice to them and they are mean to you, short, rude and unprofessional! If you don't like your job why are you working there. I'm sure someone else would love to have your job. Thank you for taking time to read this. Thats how fustrated Jewels Osco's in Sugar Grove made me today. read more

Basically a nice store. Special cuts from the meat department are excellent. However they often do not carry their advertised specials. For example recently they had a one day special on 2 liter diet Mountain Dew for $.79 limit 5 but at 8 a.m. the day of the sale there was only 1 on the shelf. They do have other Pepsi products but never have diet Mountain Dew when it is advertised as a special. Yes, they will give a rain check but that requires two or more trips back before they stock it. Non special prices are very high, often 50% more than the identical brand at Woodman a few miles away. read more

Friendly staff, helpful, always well stocked. Just what you want from a small town grocery store!

So to be clear I love this Jewel. It is almost always a good shopping experience and I shop here regularly with no complaints. The rare occasions there is a bad experiance, it is almost always because of the same manager, Susan. She primarily resides in the office, as only ever see her pop out of the office momentarily or is on her way to the office. I repeatedly witnessed her short disrespectful answers to customers, and is routinely rude to them. I have found this out first hand both times I've made the mistake of asking her a simple question. Today's visit was a good one and considerably fast considering how many customers were shopping. 4 self checks were open as well as 4 regular lanes, with a 5th opening almost immediately after I got in line with long lines at each, all moved quickly considering. As I got to the register Susan walked to the register behind where a very sweet young girl was working diligently to keep her line moving. Susan in her lack of wisdom and unbelievable lack of human decency decided that this was the best time to talk down to, belittle, and correct the young cashier in front of all of the customers, slowing down the progression of the line and probably humiliating the poor girl. It was a simple matter of the girl being shown the wrong way of doing something. Managers should praise their staff on the floor, teach where needed, correct in private. And all should be done with respect. It is apparent that Susan is either a bitter disrespectful person, or someone who has spent way to long in retail and takes her frustration out on everyone she can. Susan, I truly hope you find a job suited to your skill set and requires no human interaction, the public should not be subjected to you. read more

First it's a great store for food however if you want to fill a prescription don't use this place they lie and are extremely rude and can't count I am on a med that has to be filled every 30 days and this pharmacist and clerk think that from July 6th to Aug 6th is 30 days so either they can't count or something is wrong with this pharmacy. I don't like being treated like an idiot and would NOT recommend them to anyone. read more

This is the worst Jewel store I've ever been to. I am constantly finding expired products on the shelves and in the refrigerator. They cover their brown ground beef with red meat and sell it. The aisles are so poorly laid out that even after 3 plus years of shopping here I am still having to search for things. The produce is the worst of any store I've every shopped at. Unfortunately there are no other grocery stores nearby. read more

For a small town, the customer service at this store continues to shock me even the few times I find it necessary to go there. Their produce is normally spoiled. I was once told that I can always ask for something fresh in the back. Really? Wouldn't you want your fresh stuff out and throw the spoiled product away? Besides, anytime you ask for help with anything, it is like you are inconveniencing the worker. I've had customer disservice in produce, in the deli, and even at the customer service desk! Believe me Jewel of Sugar Grove, if I had another option in close proximity, I would not be back to your store. My hope is that Aldi can soon provide more specialty items so my loyalty can stay there. To the workers-I am sure this is not your dream job but make the most of your day and count your blessings. At least you have a job. read more

I was recommended to use Jewel's floral shop for flowers (bridal bouquet, corsages and boutonnieres) for my small, intimate wedding. Originally, I considered making my own bouquet due to our budget, but with little time on my hands and last minute details left to do, I decided to go there and see what (if anything) they could do. Well, after I explained to the designer about our budget and needs, she made awesome suggestions. Thus, I put my faith in her and the products she was to deliver. And did they deliver?! Yes! All of the floral arrangements were just what I envisioned. They were elegant, fragrant and simply beautiful. Plus, they didn't cost us an arm and a leg, they were super affordable. Sweet! I'll definitely go there again and recommend them for any occasion. Who would have thought I'd get my wedding flower arrangements from a grocery store? But, I did and I loved everything about it. read more

Great selection, good prices, wonderful staff! When i have a full cart they always ask if I need any help to my car, which I really appreciate! read more

Love the nice interior has to be one of the best targets ive seen. Customer service is great and i love the products as well.

TOTALLY overpriced to the point it's insane. You will pay double for just about everything in the store that you can get at Woodman's a few more miles away. It's hard to believe anyone shops there. read more

Are you kidding me? Not nearly enough workers, self check outs are the biggest hassle because as we all know when, not if, but when the machine acts up an employee needs to put in a code or whatever...I WAS WAITING OVER 5 MINUTES FOR SOMEONE TO HELP ME AND OTHER EMPLOYEES WERE JUST STANDING AROUND DOING NOTHING. Fruits are old. Employees are RUDE, except this one lady at the lottery counter or whatever she's very nice. :) . but yeah....I tried buying alcohol on my 21st bday right? And the lady says something along the lines of they cant take this ID (it was a drivers license but wasnt horizontal because just turned 21 that day needed to go to dmv, wasnt expired or anything) LIKE THEY CANT TELL THE DATE, IF YOU CANT DO THAT SIMPLE FRICKEN THING CORRECTLY THEN DONT HIRE THEM. I do ALL of my business elsewhere, mostly the walgreens accross the street, or if i need other stuff, i drive the extra 15 minutes to the woodmans because theres nothing else in this country backwood redneck hillbilly of a town. read more

The store itself is fine. Good deals, good selection, good quality. Almost all employees are friendly. I have worked in the front end of jewel before and know how bad it can be. The baggers and cashiers are great and friendly but from what I can tell they work the baggers to the bone here. From my numerous times being here I can also tell that from my limited conversations with the baggers that one of the big reasons the job can be terrible is due to the shift manager. From what I have picked up from them is that the older male shift manager is the problem (I think his name starts with a P), he is very hard on the baggers and makes the job quite a bit less enjoyable for the people working at this store. In my experience you can double or triple the work output of employees by making the job just a little more enjoyable this shift manager apparently tells them they can not talk to employees while working, if I were them I would have quit a long time ago if he was my shift manager. I give my props to these employees at this store, most of them are teenagers still in high school and manage to balance school, activities, family, and work a minimum wage job. Congrats to you fine employees that can survive working here. read more