Had a wonderful experience! Love having my jewelry back on after having to remove it for a…read moreprocedure.

I had such a nice time getting a necklace fused on today. They were flexible and listened to my…read moreconcerns and gave advice as needed. Highly recommend.

I love jewelry. I love one-of-a-kind jewelry, I love classic pieces I can wear all the time and I…read morelove my wedding ring. All of these I purchased (or more accurately, my husband has gifted to me) from Lisa Robin Jewelry! Even though I'm one of their original customers, I'm always finding something I just have to have at the next anniversary/birthday/gift-giving occasion! I've purchased necklaces, pendants and a slew of earrings from Lisa Robin Jewelry, but my very favorite piece is my wedding ring. My husband and Lisa worked together to create a beautiful, classic piece that is timeless and yet still looks modern. Not just for my wedding ring, but for all the purchases we've made, they go the extra mile to give you a personal and complete jewelry-buying experience. No detail is overlooked in their customer service, delivery and purchase of their products. I've got an anniversary coming up later this month - I can't wait to see what piece I get! (hint, hint Hubby!)

Love, love, love this jeweler!!!! I'm based in Orange Co., CA and contacted Lisa about designing a…read morering. She really took the time with me, doing everything in her power to help me design the perfect ring. She has a repeat customer for life!

Our first visit today was to sell some scrap gold. Michael was very knowledgeable, professional,…read morefair, and friendly. We will definitely be returning for purchases, repairs, and maybe more gold sales. He has an event In October 2025 with a national company coming in to appraise and possibly buy numerous items. We're glad we found him and highly recommend Michael's Jewelry!

This shop is a great find. I had necklace made and others repaired. Very happy with their work.read more

My watch didnt last 12 HOURS after they replaced the battery. AVOID. Posted a pic below.read more

Went in today for a minor repair of my necklace . Nikki so kindly helped fix the necklace and…read moredidn't charge me as the repair was so minor . Very friendly environment and I will definitely go back

Nice selection of fine jewelry. Great customer service with warm, friendly staff. Great work on…read moresome repairs and design work!

I received unprofessional treatment from Scott Hannig at Elizabeth Diamond Company at 7245 Far…read moreHills Avenue. He removed my stones from their original setting without my permission! And yelled at me when I brought this to his attention! Respectfully Terri M

The staff here are awesome! They weren't pushy or annoying. Very friendly and helpful. My fiancé…read moregot a nice band here and when they didn't have a band I wanted they recommended other stores where I could find what I wanted. I recommend this as a first stop. You will find what you need or they can help you find it.

Absolutely the worst experience when I bought a watch for my wife. She wanted a leather strap, so…read morethe store agreed to get that done (for a price of course). This was in May 2014, and we finally got the watch back in Nov. 2014. During this time we contacted the store's management on a regular basis to get a status update...their answer, we will call you. No one did. At one point they could find no record of the watch (really!!!). Totally frustrating treatment...and this is after we spent $15K on various items in this store over the last 12 months.The store manager Pamela T. lied blatantly, made promises she had no intention of fulfilling and was generally a bad ambassador for the Osterman brand and a bad example to the rest of the team working at the store. I called the area sales manager to provide feedback on my experience thinking she would be interested in learning about my situation, which could help improve customer service and to try to keep me as a customer. I just wanted Osterman to acknowledge my frustration and ensure it did not happen again. She left me a voice message....which in essence said.."I am not sure how I can help you". Conclusion: "I could not care less". Needless to say, Osterman is not on my list of places to visit, if I want to buy any Jewelry in the future. I prefer to spend my money where it is appreciated. In summary: lousy customer service, economical with the truth (I am being kind) and totally untrustworthy.

WOW!! What a pleasant experience. Not only did I get exactly what I ordered but Linda was…read morewonderful. She took such care in finding me exactly what I wanted making suggestions along the way. Best part, everything she told me about the merchandise and the shipping turned out exactly the way she said it would. Thanks Linda For sure we will shop with you again.

Do not go here to get coins graded. I had an appointment Edward Fritz, he looked at my coins for 30…read moreseconds gave a low ball offer and then tried to tell me I had nothing but damaged coins. Even after showing him the PCGS values and pictures of grade, he still offered no explanation or expertise. Just told me he's done this for 40 years and his assessment is correct. Would highly not recommend

Absolutely the worst. The equipment arrived broken (forklift went though it) and it's been a month…read morewith zero follow through from the company to pick up the damaged machine and issue the refund. Find yourself a more reliable supplier.

Many years ago, I went on a waiting list for a rare wild cherry pie slot machine. When one came…read moreavailable, I enjoyed a couple years before it broke. Mailing the mother board for repair didn't fix it. Ailments and other issues caused it to sit collecting dust in my basement for years! I have stayed in touch with the company and they still remember my sale. I am taking it on a road trip to them to get it repaired this weekend. Hopefully, they are able to repair it. This will bring a positive conclusion to a decade of stress over non use of my prized machine.