They are super nice. Bob the owner was amazing, and his staff just as nice. They didn't even try to…read moresell us anything, just answer our questions, looked at a ring and gave us a free estimate on the valve. Fixed some diamond earring for us and only charge for a piece that was missing. We really enjoyed talking to Bob and Andy. The store was in a very interesting place, you never except it to be there. But, they had a number of customers in there, but they have a lot of staff. Highly recommend them. You can tell they know their stuff.

Amazing!! Came in close to closing but nobody seemed to mind! Brought in some jewelry and they…read morecleaned and fixed them so nicely! They even fixed a small pill holder I had!:) welcoming atmosphere! Felt like I was hanging out with my aunties and uncles

Great experience. After purchasing, we wanted to change the metal selection and they were able to…read moreaccommodate that change. Cheryl was great, professional and welcoming.

Fantastic! Everyone is welcoming, knowledgeable, professional, and honest. Each time my husband and…read moreI have been in, we have been impressed by the staff and the service--the selection of pieces for every occasion, including "just because," is amazing. I highly recommend John Thomas Jewelers!

I was a walk in client just to have a couple items quickly repaired as well as weighed. I did wait…read morea moment as there was a couple of appointments going on but it wasn't very long. Despite me being young and having a relatively unexciting and inexpensive request I was still met with respect and attention which I really appreciated. Lonnie himself helped me with my pieces. His work on display was beautiful. The experience was nice enough that I will consider coming here in the future for larger projects and definitely will be back for repairs in the future if needed.

I have had several items made by hand from these jewelers, all to my specifications and…read moresatisfaction, and at prices I found reasonable. More important, Lonnie knows colored stones in an era where faux has replaced formidable. If you want diamonds-- No! I mean DIAMONDS!--talk to Lonnie, sit down with him, choose your stone, and with him construct and preview a graphic image of the jewelry you have in mind. Lonnie's Jewelers will then make it, just as you specified.

Outstanding service. Stephen took care of my valuable Oris watch when i had my strap broken and…read morethen when my timepiece stopped working. His transparency and prompt communication with updates about my watch were superb. Customer service was top notch especially with Stephen. I recommend this store to anyone for watch repair. The prices are reasonable and the service was top notch. The best in Albuquerque.

Took my ring in to get it fixed because one side of my setting was knocked loose. My whole setting…read morewas wobbling a little bit. They did a fantastic job and it looks like amazing! It looks as if it never broke!

A jade and pearl brooch needing a "new clasp" and a reset of a small pearl. 2 wk timeline he said…read more I didn't know his work load and accepted the timeline with a quote of $30.00 for repair, which I paid before delivery. 2 wks came and went. Although he said he would ring me when it is repaired. I did not receive a call. I rang his business more than once during the time frame to check the status, without answer. When I arrived at the end of the 2wk period he said it wasn't ready and to give him another hour. I returned the next day and found there wasn't a new clasp. He simply secured the loose pearl and did not clean the brooch before handing it to me in the same condition he received it, except the pearl reset. I distinctly recall requesting a clean (filigree gold), although I know it is the practice of jewelers to clean a piece after repair, as a courtesy. So I paid $30.00 plus tax for a pearl reset. I call fraud.

We've been here several times for watch battery replacements and one new watch strap. Reasonable…read moreprices. The jeweler is one of the nicest people I have ever met plus he has a blue heeler in the store! Hope I have reason to go back.

Kay (Romeros Jeweler's / Kay Frances Designs) performs absolutely beautiful custom work. The…read morefinished products are very high quality and built to last a lifetime. However, working with her is an exercise in frustration. If you do not mind that she routinely takes an average of a year to complete an order, she does not communicate, the communications she provides are contradictory or that the finished product is 33% over her estimate then Kay Francis Designs is the place to go. Our most recent odyssey started February 8, 2025 when we sent a set of broken eternity bands to her for resetting. She provided an estimate dated February 18, 2025 and a 57% deposit was requested and paid on February 25, 2025. Regarding the high deposit on February 25, 2025 Kay stated "I have to use a different system now because I buy the metal not my jeweler. I save you money that way". We heard nothing from her so in late July 2025 we reached out for a progress update. On July 30, 2025 Kay stated "I need to be able to cover the platinum cost to finish. It's an additional $1500.00". On August 6, 2025 Kay stated "When a caster charges me for platinum it includes their alloy their time and they double their price to make money on their craft". Yet on February 25, 2025 she had stated "I buy the metal not my jeweler". If she had actually purchased the metal on or near February 25, 2025 the cost for platinum would not have gone up. Either she buys the metal or her caster charges her an up charge but not both. At this point the cost per gram of platinum was $589.04. Again, we received no feedback or progress updates so we reached out in December 2025 for a progress update. On December 22, 2025 Kay stated "I apologize for not keeping you informed. It's almost finished I will keep you updated so you will know when to expect delivery. Again, I apologize so very much." In February 2026 after no additional communication, we reached out again. Kay refused to continue communicating with us and asked us to communicate with her manager who is evidently her boyfriend. In late February 2026 he insisted on full payment prior to completion. We, naturally refused, as we had already provided a deposit and progress payments totaling 81% of her original estimate. Upon completion, April 18, 2026, a set of photos of broken stones was sent as well as a final invoice 33% above the original estimate including the cost of broken stones. I am not certain if it is customary for jewelers to charge for their errors (broken stones) but Kay Frances evidently does. I certainly recognize diamonds, while hard, are brittle and prone to damage during setting. The final tally is the project took over 14 months and was 33% over budget.

Get a signed and notarized contract whenever doing business at this location. You may be asked to…read moreskip the contract, but do not. Ensure the contract covers all aspects of cost and expected work as well as timely completion.

Quality craftmanship and professionalism greet you at Chandler Jewelers. I have never been…read moredissatisfied with the personal attention to detail and informative detail regarding my jewelry. Chandler Jewelers has earned my 5 stars.

always friendly and great with jewelry repair. dropped off earrings to be repaired and they did a…read moregreat job, timely and very reasonable price. Also used them two years ago to repair family heirloom rings and they did Such a great job.

I just want to take the time to let people know that this is one of the best shops in Old Town…read moreAlbuquerque to shop at. They have beautiful pieces and great prices! And Wally goes above and beyond to take care of his customers! I have been coming to the shop every year when we go to New Mexico on vacation and always get beautiful pieces at a great value.

Super fair and fast uncomplicated business man. I love it! Also a beautiful selection. He will be…read moremy go to from now on.