Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

If you want to watch your $1,300 watch get damaged, then I would definitely recommend this…read morebusiness. I came in for a simple adjustment, but when I got my watch back, I noticed the wrong pins had been used, and they were already falling out the very next day. There was also a dent in one of the links. We took it to a different shop, where they replaced the pins with the correct ones and showed us that the original pins were bent and in poor condition. When we called to request a refund, the situation only got worse. The owner yelled at us, insisted we were wrong, and was completely disrespectful. I've never felt the need to write a Yelp review before, I'm usually someone who lets things go, but this experience was different. I've never encountered a business owner who reacted so unprofessionally. If this had been handled calmly and professionally, it could have been resolved. Instead, the lack of accountability and poor customer service made things worse. I'm not one to question someone's expertise, but sometimes it's important to set ego aside and actually listen to your customers. I will not be returning.

From the owner: Jewelry, Jewelry Repairs and Appraisals, Buy and Sell Gold…read more Business Description: Crown Jewelry is your trusted local jeweler located in Lakewood, WA, that serves the surrounding areas since. We specialize in exquisite jewelry, expert jewelry repairs and appraisals, and buying and selling gold. Our experienced team offers personalized service to help you find the perfect piece or restore your cherished treasures. Visit Crown Jewelry for quality craftsmanship, fair prices, and professional service you can rely on.

We've been doing business here for almost as long as they've been around. Outstanding personal…read moreservice by a very knowledgeable and friendly staff. Frequent sale and discounted prices. Come in and check out the extensive selection of high quality jewelry. You won't be disappointed.

Absolutely impressed with this family owned business. They can design and create unique pieces an…read moreprovide superior customer service.

I have been doing business with Thea and her family at New York Gold (NYG) for over 30 years! Even…read morewhen I have moved out of state, I continued to buy and sell jewelry from her! I have mailed my jewelry to NYG over the years for repair because I trust them, their craftsmanship and I trust I am getting a fair price for the gold. I don't buy real diamonds, I buy CZ's here and know and trust I am getting the highest quality of a lab created stone from NYG. John, Sheena, Thea and Howard have become my family, my aunt and uncle and my sister and brother and I will not do business with any other jeweler anywhere, no matter where I move to! Having a "personal jeweler" is a REAL FLEX and nothing a retail jewelry store could ever compare to with price and service! If you see a piece of jewelry in a retail store, take a picture of it and take it to Thea and ask her to make it for you!!!

Always great customer service, super friendly and very helpful not only do they give you their true…read moreopinion but also make sure that you're satisfied with whatever jewelry you're gonna keep forever ! Been coming here for years !

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

Sean helped me with my watch today and was very informative and was an absolute pleasure to work…read morewith. They have a cute little dog named Sam which made the visit even better. I would give Sean 10 stars if I could. Please reach out to them for your watch and jewelery needs

Fixed my dad's old pocket watch and replaced the battery, quick turn around. Very pleasedread more

I took an older 1980's watch in to get new battery and cleaned. The staff was very knowledgeable…read moreand helpful giving me information on the watch. Great service and price.

Came in to get a price quote to get my daughters chain repaired which was broken in 3 pieces , was…read morequoted an extremely fair price and was given of eta of next day. - Was given a courtesy call the same evening letting me know it was repaired & ready. Repair was done masterfully where you can't even tell where it was broken . Honest people here , will continue to do business in the future, thank you

Loved their reasonable price and quick service!! I think I have found my new jeweler!read more