I truly wanted this to be a positive experience, but unfortunately it was not…read more I brought my 2017 Volkswagen Tiguan (about 79,000 miles) to Austin's Automotive Specialists in November 2025 for an oil leak. After their inspection, I approved additional repairs and paid $2,006.64, picking up the car on Nov. 17. Within days, the leak was worse. Instead of one leak, I now had two, along with a strong burning-oil smell while driving. I returned on Nov. 21 and was told it was just leftover oil and that everything had been cleaned. That same evening, I discovered the car was leaking from three different places. I brought the car back again on Dec. 2. After no communication all day, I called and was told they found another leaking gasket and wanted an additional $400. I was also told that "oil leaks are tricky on Volkswagens," but a properly diagnosed repair should not turn one leak into multiple new leaks in a matter of days. At this point, I declined further work. I paid over $2,000 and ended up with a car in worse condition than when I brought it in. I requested a refund in writing and never received a response. Based on my experience, I cannot recommend this shop.

Just had my vehicle serviced having oil changes both are running like a champ and I couldn't be…read morehappier they treat you like family! This is a very well organized business so if you're looking to trusting someone with your vehicle, this is the place to be. Sometimes they give you the same day appointments and sometimes they don't, kind of depends on how busy they are. But other than that they treat you with respect and honesty, when they tell you something wrong with your car they really mean it! Even if you research it like I did in the very beginning not knowing these guys but now that I've been with him for a few years I can truly tell you that I trust them one 100 percent. Highly knowledgable I highly recommend Lakeway business with the Austin automotive specialist! Give them a try....happy yelping!

The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

I don't usually review businesses unless I think people should know about them. Like contractors,…read moregood mechanics are hard to find. Being relatively new to Austin, I tried three different auto shops for maintenance repairs. ATL's customer service exceeded my expectations, both in kindness and prices. Austin, the gentleman who took care of me, was super welcoming and helpful, finding ways to save me money and thoroughly explaining in detail what was wrong with my car. He went over what was more important and of higher priority. Compared to the other places, which quoted me ridiculous prices before even looking at my car, ATL's approach was far more satisfactory. In short, I've recommended this place to my friends and family and have had my cars serviced here several times. I do not work for them nor do I have any ties to them, so take this as a genuine review. Thank you, guys!

These guys are the best. I come here frequently for oil changes and more. I trust them and they do…read moregood work. Lopez and Seabass gave me a free oil change today since their WiFi was down. Thanks guys!!!

I've been going to them for years and the service has been excellent. They are quick and efficient…read more They are comparable to other oil change places price wise yet it's the attention to detail that keeps me coming back.

Quick and reliable service. Great value for fair price. Fixes what needs to be fixed and doesn't…read moretake advantage. Highly recommend!

Had to bring my car in twice for a pretty expensive repair. They were more than helpful in learning…read morewhat was wrong with my car. They also really helped me out with the price. As a young woman bringing my car into a mechanic shop is quite frightening because I think I will be taken advantage of. This is absolutely not the case here. I will always bring my car back here!!!

I suspected my brakes were bad due to squealing but had no trouble stopping . I luckily took it to…read moreSW Automotive . They were honest in the estimate I requested before I even took it in . The GM , Austin patiently explained how much time it would take to diagnose the problem and length of time I should plan on leaving it. I received at least 1-3 calls per day during the 2 days they had my car with updates on findings and projected costs so I could say yes or no let's wait on that . Needless to say Southwest Automotive by Oak Hill ballfields will be recommendation for friends and family !

Austin goes above and beyond! He spent like 30 minutes on the phone explaining what likely was…read morehappening to one of my cars and it ended up being something I was able to fix on my own for like $30.

5 stars Outstanding Service from Shane at the Brody Lane…read moreJiffy Lube - Truly Exceptional! I stopped in at the Jiffy Lube on Brodie Lane on Tuesday, April 7th, 2026 around 2pm for a routine oil change, and I have to say, the level of service I received was far beyond what I expected from a quick lube stop. From the moment I pulled up, the team was efficient, professional, and genuinely attentive. What really stood out was associate Shane. He went above and beyond to make the entire experience smooth and reassuring. Shane took the time to thoroughly explain every step of the Signature Service Oil Change, including what he was checking and why. He walked me through the multi-point inspection results with clear details--no upselling pressure, just honest, helpful information about my vehicle's condition. His knowledge, friendly demeanor, and attention to detail made me feel like my car was in truly capable hands. The service was completed quickly without feeling rushed, and everything was done with care and precision. The bay was clean, the staff was courteous, and I appreciated how Shane double-checked that all fluids were at the proper levels and that the cabin air filter and wiper blades were in good shape. He even offered practical driving tips for the upcoming weather, which showed real thoughtfulness. In a world where many auto service places feel transactional, Shane and the team at this Brody Lane location delivered outstanding, personalized service that made me feel valued as a customer. If you're in the area and need an oil change (or any quick maintenance), do yourself a favor and ask for Shane--you won't be disappointed. I'll definitely be returning to this location and recommending them to friends and family. Huge thanks to Shane for turning a simple oil change into a five-star experience! Date of visit: April 7, 2026 Service: Oil Change

This jiffy lube does an oil change pretty fast and at a standard rate -- I needed synthetic oil and…read moreit's about $80, the process took about 10 minutes, if that, from start to finish. They get you on your way right after. Wish it was a little cheaper to be more competitive but I would say that overall they are doing quick work, at a standard price.

$200 diagnostic check that was not put towards their services. I've NEVER heard of that before…read more They also completely forgot to call me when the service was complete and then tried to rush me to pick it up at 5:00pm in the evening. I was already not going to patron them again, and then I got in my car and found this bit of propaganda. Leaving trash in my car is rude, and this is an invasion of privacy. I paid you to fix my car, not to take it upon yourself to evangelize me.

I brought my car in to Manchaca Service Center for them to check out a sweet & sour smell that I…read morecouldn't figure out. I thought it might be antifreeze. They did a full inspection of all the parts that might be causing it and told me what they checked but didn't find anything. They didn't charge me anything. I don't know if that's common, but I was very grateful that they were so diligent, as it could've been anything that might've caused me trouble later on. So I recommend these guys! Later that day, I noticed the smell again and on a hunch I checked the spare wheel well and sure enough -- on top was wet paper bags and an almost empty bottle of distilled water with a leak in the bottom!

had a great experience at this jiffy lube on william cannon…read more every year one of my headlights burns out. and this location took amazing care of me. clayton , juan and another team member whose name i unfortunately can't remember were all very kind, professional and easy to talk to. they got everything taken care of super quickly. they answered my questions without making me feel like a dumb girl, and made the experience stress free. i actually have another jiffy lube way closer to me where i always took my car for headlights. and when i showed up there they were kinda rude saying they don't do headlights at that location. when i've been going there for 5 years specifically for my headlights. but after the customer service i received at this location, i'd gladly drive an extra few minutes to come back to this location instead. friendly and personable staff make all the difference. and this team really went above and beyond. also they let me know you can get a $2 off car wash at the nice car wash across from them with a jiffy lube receipt. little things like that just add to a great experience. and i immediately took advantage of that offer. thanks again clayton, jaun and the rest of the team. you definitely earned a repeat customer

Would you ever think a Jiffy Lube stop would make your day better? I sure didn't but this is what…read moreStan and his crew at the William Cannon location do. Stan and his team here are outstanding. They know what they are doing, are friendly and welcoming, and genuinely care about my experience and getting things done right. Michael here is also top notch. He and Stan knew more than my own mechanic did about a couple of issues I was having recently, and diagnosed it within a couple of minutes! And Stan took care of it and did an excellent job. It's not very often you come across techs who have as much integrity, kindness, knowledge, and a sincere desire to help their customers as the techs at William Cannon do. It's the only Jiffy Lube I will ever go to. I can't recommend them enough. Stan, you genuinely care about your customers and it shows -- and means a lot. I always know my car is in great hands with you and your team. Thank you so much, Stan and the William Cannon crew!!!