Always do a good job. Very slow, sometimes hours for an oil change. Definitely need more workers at this location. The one woman does 90% of the work. If she ever leaves, they might as well close down this location. What happened to "jiffy"? read more

We get all our vehicls oil and inspections here. Always polite...never had a bad experience here...

Oh dear lord this place is super slow!! I waited for an oil change for 2 miserable hours. The waiting area was as hot as a sauna. I'm never coming back here again. read more

I go to the Jiffy Lube at 9919. 2937. I am disabled and a very sweet lady named Beverly always takes care of me. She is so compassionate towards me! I think every Jiffy Lube needs a lady like her!! I will never go to a different Jiffy Lube! My husband also gets his oil changed there too. I love bragging to my friends about this Jiffy Lube. I also spoke to Rick (manager) who is also very kind. Please keep these people happy. Because they keep customers like us Happy!! read more

They broke a part on my wheel and told me it was broken when I brought it in. I had another mechanic look and he said it had recently been broken. read more

I went to get my car inspected last week at (Pep Boys) and they had my car all day and did not inspect it because I wouldn't pass becasue I hadn't got the brake work that they suggested last time I was there. So I took it to Jiffy Lube at 6:30 at night, they were friendly had a nice little waiting room with the tv on and water and coffee. They inspected my car and it passed with "bad" brakes and all. I will go back to then again for my inspection and oil change. read more

Just recently had my Coolant flushed at this location. The staff were respectful and showed me how to replace cabin air filter when requested. Fare charge for fast service. read more

Longest wait ever. Tech quoted me 45 minutes total time & it took nearly 2 hours. They weren't busy either. The team moved very slow & there was no communication. Lacking leadership. Will NOT be returning to this location. read more

They relayed that the Jiffy Lube on Spicewood Springs screwed up when handling my oil change - thankful to this location!!!!

Cheap, friendly, fast oil change. Always willing to honor coupons that Jiffy Lube always offers online. Call ahead!

I really needed air in my tire so I stoped at the gas station next to jiffy lube just to find out that it was out of order. So I went to jiffy lube and they handled it with no problem! Thank you so much! read more

The worst service I have ever gotten at an auto shop. The employees were rude, unprofessional, and the store opened late. I would never go back to this location. read more

Was desperate and wanted a quick place I could run in. Big mistake! Was leaking oil following my oil change. Took it back to try and resolve the issue and was told the tray was just dirty. It continued to leak for weeks after and I finally had to take my car somewhere else. read more

Buyer beware - My 2017 Mercedes E300 with 33K miles on it was serviced here on 7/31. The following morning my car started shaking , the exhaust was smoking and the check engine light came on. I exited the freeway in Houston quickly While on the access road the engine emitted a plume of smoke that was caught on video and the engine was making knocking noises. When I made it to a gas station and lifted the hood there was oil everywhere except in the engine. The fill cap had not been properly secured following servicing. The turbo engine created pressure and forced the oil out of the engine through the loose cap. Members of my travel party witnessed the oil that had been sprayed all over the top side of the engine compartment and additionally observed that the dip stick did not have any oil on it (I made three attempts to get an oil reading) The car was ultimately taken to Sewell Mercedes of West Houston where it was confirmed that there was cylinder scarring. The engine was damaged beyond the point of repair and must be replaced at a cost of $13,500. Jiffy Lube accepts no responsibility for what transpired Apparently they are of the opinion that oil should leak from a car following servicing at their location. My claim was denied despite video evidence, eye witnesses and independent 3rd party assessment This will unfortunately require litigation. Your experience will hopefully be different than mine. read more

After hours of searching for an oil change place . They were open and had room on schedule for me to fit in. Quick .friendly greeting by luis. And asst. Manager olaf. . Great service all the way around. Also bonus stop and get lunch at thunder cloud whille you wait 30 mins for your oil change . Win win read more

If you're thinking of going there for a Texas Vehicle Inspection...don't. Women who does them is easily distracted by things other than inspecting your car. Left a mess on my windshield and dashboard. And gave me 2 copies of the report; neither of which is readable. read more

Horrible shop, very poorly managed, I went there for a inspection and they took 30 min just to get a guy to start the inspection while there was only one mechanic actually working and four and the manager just walking around!...it took a while hr for me to get out of there on a non busy period...stay away from this shop, save yourself the frustration.. read more

I went in during my lunch break to get an inspection. They had an hour wait, which sucked, but it is the norm when you have to wait to go in the afternoon. It ended up taking more than an hour; however, that's because they found that one of my headlights was out and had to replace it. They quoted me 12.99 for the headlight. When I went to check out, they said the headlight they used ended up being twice the cost, but since 12.99 was what I was quoted, they discounted it down to the original price I was told. Awesome. All in all, they get the job done, inspection or oil change, and I'll go back again. read more

The service I received at this location was terrific. All the technicians were kind, professional, and very helpful. My service was completed very quickly and I had no problems whatsoever. I highly recommend this location. I'm guessing that management has probably changed since previous services were provided thus resulting in the poor service comments previous listed. read more

I have taken my vehicle to this store for several years now and have had only great experiences with them every single time. Good job guys!

CONSUMER ALERT: there is a scam going on with Jiffy Lube on this location. i took my car last week for oil change. The manager suggested an option of other expensive oil job, but I chose the special they offered of $24.99. I drove off. 5 days later the alert system on my 2013 Chevy Cruze came on and saying I need to change my oil. I decided to check the dip stick only to find out that the oil was dirty. I took it back to the manager at Jiffy lube on Manchaca and Slaughter and he told me that may be it is my engine that is dirty because I may have not changed oil in a long time. I showed him the receipts from my last oil change. He then suggested that their oil is just darker. So I took out a white tissue paper and placed a drop of oil from my engine and asked him to drop his fresh dark oil on the tissue. He got embarrassed because his so called "dark' oil was way lighter than the oil he put in my car 5 days ago. Right now I am working with KXAN TV to investigate this scam. I recommend if you are loyal customer, to peek and see to make sure your filter is changed and you are getting new oil. They've just lost a customer and I will never use them again. read more

We've come here multiple times this week to get the state inspection done on our car this week, and each time there was no one there that could do the inspection. If you're going to offer a service, why would you not make that service available during normal business hours? On top of that, the employees there are very unfriendly. Each time we went they were very short with us, and and made it seem like they didn't need or want our business. Never coming back here again. read more

Best service I have received when it comes to getting your oil changed. Ramon helped me out and he discovered that I had an oil leak. He went above and beyond to get the oil off the bottom of my car and gave my guidance on what I needed to do next. He also showed me how to check my oil in my car. Very impressed! Ramon and the team there were great. I will definitely continue going there. read more

I tried to get my car inspected here and upon arrival the guy had told me it would be 45 minutes tops. After noticing 4 to 5 people who came in after me leave before me I confronted one of the guys there. An hour and a half has gone by... and He tells me he didn't know I was on the list and that they'll get me me soon. Before I exploded I decided to go get a sandwich nearby and come back and even after that my car still had not been touched and people were getting their cars inspected. Avoid this place at all costs they have no professional skills, business skills, or ethical skills, besides the sweet blonde lady at the front who told me she was sorry for everything. Again AVOID AT ALL COSTS(unless you're a female).Youre better off trying to get your car inspected in Mexico. Thanks Jiffy Lube. read more

I dropped by this Jiffy Lube on a whim. I was on the way back to 1626 Auto Inspections to deal with a rude person who didn't want to pass my car's inspection for no good reason. I asked the man who came out to greet me about my tires and if they would pass inspection. He went and got his tread gauge and showed me that my tires were all 4/32 or 5/32. So, I let him inspect my car. He was very nice! About 15 minutes later, a lady came over to me and said I was ready to go. I was very surprised because there was even a car in front of me. She was sweet as pie and was telling me some story about chips in credit cards and how her banker told her that credit cards instead of debit cards were the only real way to protect your bank account. My car was inspected for $18, and I was in and out in less than 15 minutes, and everyone was delightful. I will definitely go back to this Jiffy Lube next time I need an oil change or an inspection! read more

Did/do great work. One of the parts that was sent for my vehicle was wrong, but they went and got the right one and finished the work on my vehicle, and on a Sunday no less.. The staff is courteous, friendly, great humor. read more

These guys are a God sent! I've been there for oil changes and they're great, but today I had an unexpected not Jiffy Lube emergency, yet they were able to assist me and fix the problem. It wasn't part of their job, but they took the time to help me this morning without hesitation. I even got to work on time. This is my first yelp review ever and I am just so grateful for them. They were a blessing to me this morning. Thank you thank you! :) read more

This location never has anyone to do state inspections on weekends. They should take down the sign. There's always someone running up to the car and claiming the inspectors are out. They shouldn't be allowed to have the state inspection sign if there's never anyone willing or able to do the work. Today, they had a little fellow mumbling he was new and Peggy and Annie were the only state inspectors. First, this is too much information. Second, I don't care about your job history. Third, it sounds like a lie. Peggy and Annie? Just mumble, "we don't like to do state inspection." read more

Less than one star! One person working, so he tells me "no oil changes today, had the whole crew quit". He suggests the Jiffy Lube a few miles away because, " they have a full crew" So, I drive over and I'm told at least a 45 minute wait due to " we only have 2 guys working and supposed to have 4". So I wasted a morning driving around in traffic. Never again. Went to Valvoline, got great customer service! read more

This was my first and last visit to the Manchaca Rd Jiffy Lube. I usually go to the one on Brodie and Alexandria and always have fine+ experiences. I went to the Manchaca location at 4:30 on Friday afternoon on my way out of town. Since there were only 3 cars in front of me in line, I knew I would be safe for a quick in-and-out experience. I patiently waited a hair under an hour and a half in the lobby before I was called out to the computer for the service review. During my wait, one of the staff members had an interaction with an 8.5 month pregnant woman. He was giving her a very hard time because their records showed that "Phillip" owned the car and they were reluctant to work on the car without the owner's consent! WHAT? The lady was offended, insisting that Phillip was her HUSBAND and to please just change the oil, because she was, after all, uncomfortably pregnant, so why were they hassling her? Anyway, I finally had my sales pitch. When I commented about the wait, the staff member informed me that they were short staffed. It was also brought to my attention that this employee had been at work since 6:30 am (by now it was past 6pm) without a lunch break (isn't this illegal?), and that the company cared NOTHING for its employees, only its shareholders and making money. In my state of frustration, I walked straight over the gas station for an iced tea and a pack of Sweettarts. I was not gone 5 minutes. When I returned, my car was done. WHAT? So many questions! {Did you even DO anything? If it only takes 5 minutes, why have I been here 2 hours? Etc} I paid my SEVENTY-SIX DOLLARS AND TWENTY-TWO CENTS (Okay, I know, now *I* really am the idiot. WHO EVEN pays that much for an oil change?!?!?!?) and drove away. Well, my friends, the story does not end there. My "maintenance required" light was STILL ON. So, I swung around in the parking lot and headed straight back. I parked in the front and told them to get the light off. A young guy with a SERIOUS attitude problem first told me to "hold on." Once 3-4 minutes had gone by, he bellowed across the shop for someone else to do it. This poor person had no idea how to turn the light off. I waited outside and watched for a moment or two, then finally walked into the lobby. I paced the lobby for about 5 more minutes while watching the employee fiddle around with my car aimlessly. Finally, I had had it. I burst through the shop door and started hollering. I said, "OKAY! I'm done! She doesn't know what she's doing, it's been 2 hours, this is RIDICULOUS! Turn the light off and let me get out of here! (etc, etc, etc)" The Attitude Guy finally decided to get RICK the manager involved. He did NOT want to come up from under the floor. I had to yell at him to come up and waited probably a minute before he finally emerged. The manager did NOTHING. He just walked around like a lump and said NOTHING to me besides, "she got it" (in reference to the employee who was finally able to get the maintenance light off. He stared at me blankly as I explained to him how COMPLETELY DISSATISFIED I was and how DISGUSTING this whole thing was. By the time I finally left there, I was absolutely livid, disgusted, and dumbfounded. I can't even remember the last time I got fightin'-mad in a place of business. That's not really my style. Anyway, that's my story. I will NEVER NEVER NEVER go back there. And of course, I recommend you don't either! read more

I seriously wish there was a zero stars option! I went on my only day off work to get my car inspected. The bozos running the place told me to park my car and they would inspect my car after the 2 people in front of me. Ok, did that. Then an HOUR AND A HALF LATER I see my car still sitting there and not one, but TWO cars being inspected who got there way after me. The ding-dong attendant claimed he thought my car was one of the 2 getting inspected. Nice try, but I'm not an idiot- I see the keys that he knew were my keys still hanging on their dumb wall. The spineless weasel didn't have the guts to tell me they totally forgot about me. I would've much rather been told that than that pathetic lie. The guy doing the inspections said he was doing the 2 in the garage, yes, the 2 that got there over an hour AFTER me. Then they stared at me as to basically say, "oh well, lady". I wish I had read reviews before I went there! God, it was awful. No apologies from them, whatsoever. I work 70-80 hours a week, and don't have anymore days off work before my inspection expires, but they couldnt care less. HORRIBLE! And I will make sure all my friends and family never have to experience that godawful place. read more

Do not go here - I took my car in for inspection and had no trouble, but discovered that they got 6 digits of my VIN WRONG on my form! Six digits! I had to drive all the way back to this place to get it fixed - a huge waste of my time due to their negligence and inability to read numbers and letters. I will never be coming back - and yourself the frustration and take your business elsewhere. read more

The worst service ever. Went in for an inspection, was ignored for 20-30 minutes. The employees were more interested in how to change the channels on the TV. They took in a customer who came in after me first; I jumped in my car and left. read more

I came in to this Jiffy Lube just because it's close and I really needed an oil change. The service guys were quick and professional. I didn't know I was able to get a discount here but the service guy noticed I was in the military and offered up the military discount without me asking. read more

Alas, it is inspection time again. Oh, what's that? Most places are closed on Sundays or when I am normally at work? Saturdays are so busy that the wait is insane? Oh right. This review is about the place, not the inspection practice in Texas. Alright, this jiffy lube has given me problems in the past. They incorrectly"diagnosed" an oil leak as a power steering leak. #fail. Now today, I tried on a different vehicle. Unfortunately, there technicians were so busy, they could not even look at me. That's ok, I followed someone else to a different (Valvoline) inspection place. Behind someone else who actually got to really to the technicians. Turns out the wait would have been the hours. I would have been fine with that, I would have walked home. However, they would not give me the time of day. The places down the street had already gotten me in line at an hour, so... We will see how it goes. read more

I don't ever go to a jiffy lube, but I had to this one time. MISTAKE number 1. I went in and just asked for an oil change. While my car was being serviced I was asked the type of oil and some recommendations the car needed. I agreed only to topping off fluids - which is an additional charge. MISTAKE number 2. Some of the services that were suggested didn't make sense, I needed an air filter for example. Which was a lie because I just changed it 2 services ago. (They just wanted to milk me for my $$) I paid close to $60 for a 'basic' oil change - MISTAKE NUMBER 3! can you say over priced?! 5 days later my AC wasn't working. I went to my family's mechanic - which I should of done from the beginning. He looked at the problem and asked who looked at my car, shared jiffy lube did. This is where i REGRET doing this. He shared with me that they topped off but over flowed all of them including my coolant. Which caused some issues. When I called jiffy lube, I was on the phone with Beverly (idiot of a woman) and we began arguing. Then when I stopped talking because I was thinking, she hung up. Then I called back and claimed that she hung up because I wasn't talking... Umm customer service you idiot?!?! Wasn't even apologetic. She made it seem it's all my fault. When I asked for a mgr, there wasn't one available until tomorrow. (Looks like it's a free for all since a leader isn't around). I was told that 'John' may find a solution to my problem - even though she shared nothing can be done because this is my issue. It became more evident that she was lying because before she said he would call me tomorrow then before we hung up, later today. I asked, when will John call me? She was like, umm well I will call him and he may call you today...?Good grief make up your mind!? I called the next day, John wasn't there. To this day, never received a call. I then had to find a solution to THIER screw up and thankfully my family's mechanic fixed it and didn't charge me as much as he should have. Thanks to this location and the unprofessional staff at this jiffy lube, for an oil change I spent more than I should. My advise, STAY AWAY read more

They're seriously AWESOME! I never take my car anywhere else and have come here for the past 3 years! They are super friendly, really easy to use (you just drive up, tell them what you want them to do, and leave the rest to them), and pretty fast! They have a nice little area to wait in while they work on your car and there are nearby little food places to walk to if you don't wanna wait inside! The staff are incredibly easy to talk to! I brought my car back after some oil was still leaking off my car to make sure they had done everything right and they were super understanding and double checked everything for free to find out it was nothing! They give you a little mileage sticker (usually with a happy face which is a cute touch) to remind you when your car is due back and they vacuum and wipe your car to make sure they hand it back to you better than they received it! I highly recommend this place to anyone read more

In general I like this place. Lines are not bad and the people are all nice. But, twice in a row they have not tightened down the gasket when changing our oil. Now I need to get back there again to get it tightened and I am frustrated by that. read more

So far my experience here hasn't been great. I pulled up and waited in my car for 10 minutes before I was acknowledged (there was another guy who was waiting too, I have no idea how long he was waiting because he arrived before me). So far, I have been sitting here for about 40 minutes and I have only seen 2 cars leave. Nobody has come to gather my information either. I've just been sitting here staring at the wall. ***update*** I've been here for almost an hour and a half now and I've finally been "checked in" he didn't ask me for my name or anything like that, just business which is fine I guess. I have a groupon which covers a signature service oil change and a rainx treatment and the service adviser went straight to trying to upsell me on oil without bothering to mention the increase in price. If I didn't know anything about cars, that could've been a big issue, seeing as they had already drained my car before I even confirmed the oil I wanted. If I had wanted an upgraded oil but didn't like the price, there would've been a problem. ***update-2*** So far they haven't checked my tires and my car has been sitting there untouched without another oil change in the shop for almost 5 minutes. read more

Definitely pass on this Jiffy Lube if you can. There are absolutely no reasons for the wait times to be that long (2 hours for 3 cars in front of me). I thought the first time was a fluke, but it happened on the second trip as well. I was just getting an oil change, nothing fancy. Two people that came in after me were finished before they even brought my car into the garage. Staff there is nice, but don't have an efficient way of operating at all and have no sense of the order in which cars should be worked on. Will not be going back. read more