All the Guys we're super Friendly and helpful. The service was fast which made it convenient for me.

Crystallyn Bell was amazing and so nice! She was extremely helpful and very knowledgeable about what I needed done. Would recommend her anytime for state inspection! read more

Such friendly people, everyone was so helpful and made the process so easy, took less than 15 min. I would highly recommend and be going back for my oil change read more

Scammed off spark plugs. Came here for service to have spark plugs replaced. Car began sputtering. Took the vehicle somewhere to have issue fully diagnosed and they found that the spark plugs they "replaced" were not the right ones and were not providing the right combustion for the vehicle. Took the car back to jiffy lube so they could address this issue and they refuse to do anything to fix their fuck up. Only thing they can do for me is have us repay for the entire service, labor & parts like we did the first time. If the issue wasn't fixed the FIRST TIME we came in and they refuse to fix their mistake why would I pay to fix their problem. They definitely scammed us out of our money the first time. Don't recommend this place and will be sure to let everyone know about these incompetent scammers. Save yourself the headache and don't waste your time or money here. Not reliable and not a mechanic you can trust. read more

James and Rob provided friendly, fast, and exceptional service! I called before heading to the shop to ask about wait times, Rob said 30 minutes and it was only 20 minutes. Great service! read more

crystallyn was very nice. very profesional and not only that but she asked how my day was going. I was having a really rough morning. that is the type of service we all need. read more

First time here, although my wife has been patronizing them for years. Felt like I got personal service, hints on what to expect down the road instead of shady pushing of "you need this filter you've never heard of." I'll be back! read more

came for my emissions inspection. super fast, incredibly friendly staff. Crystallyn had me in and out in 7 minutes flat! definitely recommend! read more

Crystallyn Bell was friendly, efficient, and professional--made my emission test quick and easy!

I came to Jiffy to get an inspection on a vehicle I just bought my daughter for Christmas and was not sure what all to do since Ive never been to a Jiffy Lube. But, Crystallyn Bell was a great service Tech. She provided excellent service in record time even though it was busy and with no help from the other Service Techs that seem to be just standing around. She was polite and knowledgeable and had an answer for every question I asked. I will be requesting her every time I come to Jiffy Lube. A++ service. Well done Crystallyn! read more

Roque is a stand up dude. When getting my oil changed yesterday, a new guy made a pretty significant mistake but Roque handled it professionally and courteously. read more

really professional and fast service they got me in on my lunch break and made everything very easy!

Always great service and dependable. Any time I need assistance, this is the place I go to. Crystallyn did an amazing helping me out! So sweet and great customer service. Never disappoints. Thank you! :) read more

Came in for a car inspection, Crystallyn Bell was QUICK and so kind! Made my experience so lovely! :)

I went in for an inspection and Crystallyn Bell was a sweetheart! She was kind and friendly. I'll be back!

Crystallyn Bell was amazing and fast thank you so much good customer service and friendly people

I pulled in to get fluids checked and tipped off before taking a trip. The man I talked to was super nice. In addition. I told him about a problem my truck was having. He took the time to advise me on how to go forward to try to fix the problem. So in addition to taking care of the trucks fluids he helped me to see how to go forward with trying to solve a problem. I have with a dealership and engine problems read more

I wasn't sure if Jiffy Lube replaced headlights, and I had both of mine out. That meant I couldn't drive at all past about 6:20 PM. I couldn't get in anywhere until end of the week. They do! And they did it quickly, professionally, and with great customer service. Thank you for the kindness and for doing it so I didn't have to (they are a pain to change out)! read more

I have gone to this location for over six years and I will never be coming back or using another Jiffy Lube. I came in this morning for a quick oil change before work. The first employee was nice enough but said I couldn't get an oil change because they didn't have my filter. He said the shipment comes in on Monday. I asked for a top-off so I could drive the 60 miles to work and back. He said no and didn't even look under my hood. So, I went to the 7Eleven next door and got 2qt of high mileage Pennzoil. I went back to the Jiffy Lube to ask if it was the right kind and how much I needed, and that's when Eli started yelling at me that "ANY OIL CAN GO IN YOUR CAR!" After that I did say he was being a d*CK and he just started waving at me with a weird smile on his face. I said, "What are you doing?" And he replied, "I'm doing what a d*CK does!" I immediately had a panic attack because of PTSD from my abusive ex, which I am in intensive DBT therapy for. All I wanted was to know some info and be on my way! I am also disabled and had a very hard time trying to get the oil into my car myself. I even cut my hand trying to get the cap off. That was difficult when I got to work, I work in childcare. When I was leaving, the guy in the first picture, Malachi said he would "Shoot me" and "I'm packing! Hold on I'll get it!" , then was walking to his car I guess to get his gun?! Fortunately Nick stopped him. He called my 15 year old daughter "Trash" for sticking up for her mother. Thanks for that child abuse. This was an incredibly traumatic experience and I will be pressing charges. read more

Jiffy Lube - Malachi - Auto Repair Near Me - Austin, Texas

See all

Jiffy Lube really needs access to be able to call someone other than a bot. I was calling to see if I could get a state inspection however I wasn't able to talk to anyone. Their website says they do state inspection so I drove by to discover NO state inspections stickers plastered all over the building read more

Went in for an oil change about 6 weeks ago. The following day my skid plate fell off. A neighbor attempted to remove the skid plate and gave me the remaining screws holding it on. I went back to Jiffy Lube the following morning. Jonathan, the manager, was incredibly condescending and explained to me that a Honda uses clips, not screws when I handed them over. I explained the screws are what were removed by my neighbor and if they were incorrect, then the technician was responsible. He scoffed. After talking to me like I'm an imbecile (I'm an attorney; I don't need someone to slowly sound out each syllable when speaking to me), Johnathan allegedly fixed the problem. A few weeks later I noticed a massive oil stain in my garage. I took my car back and had to deal with Johnathan again. He told me he's not sure what that stain is when I showed him the attached picture stating "I wish I had all the answers but I don't and we may never know..." making sure to speak very slowly and again sounding out each syllable to ensure I could understand. He "retorqued" something in case there was a leak. He assured me my car was not low on oil. Today, my skid plate fell off again. This is the third time I had to drive over there and once again, deal with Johnathan. He told me the bolt/hardware/screw he replaced on my car was broken and he "doesn't know how I drive" so he's unsure how to fix the problem. When asked if he possibly "torqued" the screw too much and stripped the bolt since torquing seems to be one of their issues, he told me he could quote me the cost of new skid plate. My skid plate is now in my backseat. Johnathan is utterly incompetent and patronizing. read more

Jiffy Lube - Auto Repair Near Me - Austin, Texas

See all

As a 1st time customer I had a quixk and great service. The worker Jonathan helped me a lot!

Excellent service, clean job, quick and great customer service. They have been doing my oil change for years now and I have no complaints at all. read more

I usually get my oil changed here. It seems a bit expensive but I'm not sure how much it is at other places to compare. I went today and Noah and Malachi were helping me. If it's slow, several guys will work on the car at once to get people in and out so I think Malachi was the main person working on the car and Noah was the one dealing with customer service stuff like asking what I needed, if I had any questions, etc. I hardly interacted with Malachi, but Noah was super friendly and answered any questions I had. A lot of times when I go to a car place, the guys I have to deal with are short or talk to me like I'm ignorant because I'm female, but I didn't have that experience today! I'm giving it 4 stars instead of 5 because the price. read more

Bait and switch on pricing. Even their own online/emailed quote. Wanted $100 more because my Lexus needed "more expensive" fluid. Ended up buying the Lexus fluid and doing it myself at a fraction of the price. read more

Elias did a great job with my inspection. He was very professional and personable. Will return!

This review is purely about vehicle inspection. I normally go to another Jiffy Lube location for inspection, but have been disappointed the last two years and this year was no different when I attempted to get an inspection. I had completely forgotten about the Manchaca JL location and decided to try my luck. I am so glad I did! When I pulled up there was one car in front of me completing an inspection. All in all I was there about 20 minutes total. I stayed in my car for most of the inspection, which was nice. I believe the person completing my inspection was named Jeff and he was very professional. read more

Jiffy Lube - You can stay in your car during your inspection - Auto Repair Near Me - Austin, Texas

not the greatest experience. I have had my vehicle for 5 yrs now and never got it back from an oil change with the oil light on for the first time. the oil itself was fine and full but I noticed that the under panel of my car was put on wrong. I brought it back to this shop and was given a story about sensors and wires which was incorrect. I asked the mechanic to the panel and put it back on properly. you could the panel over lapping the bottom of my bumper instead of inserted properly with in the the bumper. He told me I have oil pressure problems or oil sensor wires were crossed. That was never an issue any other time I brought the vehicle in. he rushed me out and didn't botherEd fixing the panel. I would not bring your vehicle to this shop. I won't be returning. read more

Jiffy Lube - Auto Repair Near Me - Austin, Texas

Went in for my routine oil change, I've been coming to this location for over a year now. They've always been great, never had any problems. When I got there an old bald white guy told me that I was very early and I wasn't due for another 4000 miles. Which was odd because the guys always give me a due at X mileage sticker (which I was at), and it had been about 3-4 months so it made sense that I was due for one. I explained this to him and he said "I don't know where you got that sticker", it had a Jiffy lube logo on it. I asked him to check the dipstick anyway and he told me I was definitely in the safe zone. I figured you can't argue with arrogance so I left. I go home and check it myself a couple days later and there was barely any oil on the stick, not even close to the 3 dots. Bald guy is either a rude liar or just terrible at his job. Also asked the girl working there with him if they can put air in my tires. She rolled her eyes and moped over to fill up one tire only then she got on her phone. Took my business to vavoline and they said I was very low, they also went ahead and checked all my fluids, battery and tire pressure without asking. great guys, very professional, I highly recommend them. If I wouldn't have checked myself and took his word for it I would've destroyed my engine. Won't be coming back as long as those two bozos still work there read more

Ricky and Eli were great! Quick service and very informative. I went for an oil change but har a couple of questions about an issue I was having and Ricky provided me with useful information on where to go for the repair. read more

I got an online quote from their website for $99. This was emailed to me and said it was good for 5 days. When I went in, they said it would be $179.99. Jonathan, the manager, said my car needs a more expensive fluid. I advised him that I entered all of my car info and they knew that information for the quote. I showed him the email quote. He said "AI isn't perfect, it should be $179.99". I said "whatever, just do it" and he replied that if I want, they'll put the improper fluid in for $99.99. At this point, I didn't trust anything they'd do so I just left. STAY AWAY FROM THIS PLACE. Unethical/immoral and with his last statement, incompetent/vindictive. read more

Went for a simple state inspection. Rep said it would be 20 minutes. Rep took my car keys, but failed to get my name. I went to get food. Came back after 25 minutes expecting to probably wait a little bit longer. Another rep comes out and asks for a 2014 Nissan. I have a 2019. Before I could ask if he misread, he walks off. I figured it's another customer. My mistake. 20 minutes later I ask to see if my car is being worked on. It's not because I accidentally gave him the old insurance card. I show him the updated one but it's now going to be another long wait. I'm disappointed in the lack of communication and service level considering the original rep looked at me 3 or 4 times without informing me what they needed. I don't recommend coming here until management or their communication changes. read more

Great experience! Team was very polite, detailed and through. I was in and out for an oil change in less than 20 minutes.

Great people. Kind, extremely helpful, and good at their job. Definitely recommend coming here.

I just needed the oil changed, but Aaliyah said i needed coolant and the filter was really bad, so we topped-up and changed it. Overall good service and worth the price. read more

It's been a week since i visited this location. I've heard pretty bad things about this place but wanted to give it the benefit of the doubt. Fast forward a week now, and i'm hearing crazy ass sounds coming from my engine. Just to find this amount of oil in it. I was charged $65 . I cant fucking use my car now or take in anywhere unless i get a tow truck. Absolutely ridiculous. I've been calling and calling and been sent straight to voicemail. read more

Jiffy Lube - No oil - Auto Repair Near Me - Austin, Texas

See all

Came in for an oil change and to ask about my check engine light. The team was honest friendly and helpful start to finish. Highly reccomend! read more

Eli G. was so helpful and respectful! I had such a great visit today! way worth driving the extra bit to go to this Jiffy lube even though it's not the closest to my home. read more

Horrible horrible awful customer service and general service. The old man that's doing all the inspections was EXTREMELY rude and gave me ugly looks from the moment he saw me. I waited an hour in line, which I don't mind doing, but when I got to the front the man was so foul to me. First, he's yelling at me to pull around (the line was formed by the side of the building, and people were going into the garage from both sides, so I was unsure where to go) and when I ask which side, he laughed in my face and points harshly at the other side of the building, then glares at me. Once I pulled in, I gave him my insurance and he said they don't accept it. I grabbed my phone to call a family member to check on the situation, and he goes "You need to leave. You're holding up the line."... I had been in the garage for MAYBE a minute and a half when he said this, after waiting for an HOUR to get service. I normally go to the E Riverside location and the people are lovely, but their inspection device was broken. One of the techs said that all the devices in Austin were down except for at this location on Menchaca. I suggest going literally ANYWHERE else but here. That man was so foul and made me feel so unsafe and uncomfortable. He needs to retire or go to a fucking nursing home. read more

I usually go here for oil changes. Most of the workers are very nice and explain any issues in a nice respectful way. Today I went in for a coolant check/ top off and the man Eli immediately started to mansplain to me about how when it's hot the fans kick on and that's just all it is. He said he wasn't trying to come off an an a-hole but he still did trying to tell me these things like I am stupid and don't know about my car. Am I not allowed to have concern about a simple maintenance thing? I will not return to this location. read more