Got there 10 minutes after they opened and was the 3rd person there. Waited at the first open lane for 30 minutes before anyone came up and asked what I was there for just to tell me I was in the wrong line and to go behind the cars there after me. No signs that said which line was for what. Wasted my time... read more

I took my truck here because I didn't have time to change the oil before a road trip. BIG MISTAKE. They came and told me they were short on the proper oil for my truck. While telling me this another employee comes and says "we got it". So I'm thinking they found the oil. Nope.. They left my truck short 4 quarts which caused my entire top end to be replaced ($5000). So when I went to get a receipt for my oil change to attempt and recoup my money jiffy lube printed me a receipt with a different oil than what they had previously putt in my truck and proceeded to tell me I had an oil leak when they did it. I build dirt bike motors for a living and Im anal about my shit. I KNOW FOR A FACT there was no leak. The mechanic I use is familiar with my truck as he does my fluids change every 50k miles and also does my yearly maintenance. The mechanic nor myself ever saw an oil leak between getting the oil change and when the motor blew. And why wouldn't jiffy lube give me a receipt or tell me I had a leak when I got the truck back? This store cost me a new motor then lied to cover it up. Hopefully you read this and decide to go elsewhere. read more

Eli and Noah were extremely helpful! I went in for an oil change and they discussed the different options for me based on my car's age and mileage. Once they finished the oil change, they also told me I needed a new entire air filter. Even though they didn't have it in stock at the store, they installed it for me when I returned with a new one. They went above and beyond to answer any questions I had. Thank you for your help!! read more

This was my fastest and best oil change experience ever! Everyone was so nice - I often feel quite intimidated doing anything car-related because I don't know what I'm talking about! They really made me feel at ease - and I was able to stay in the car the whole time! Super fast service! read more

Fast, polite, and professional! Thanks To the Jiffy Lube staff I was in and out in ten minutes.

Can you mess up something as simple as an oil change...? This location has several times. Won't be back! They've put the wrong type of oil in my car, not checked my fluids, and most recently not put enough oil in my car. And something as simple as my sticker which notes the mileage! They've also messed that up twice! read more

Wish I could review their inspection services but I ended up leaving without one. I called ahead and they told me to wait at home for an hour since their inspector was going to lunch. Gave it a few minutes over then drove over only to find he hadn't taken his lunch yet. They told me they had a difficult customer issue involving payment, which is totally understandable. Everyone has those days. They asked me to go back home and wait for another hour. Then when I came back there were 6 cars ahead of me. I decided just to make an appointment with my dealership for later in the week. I'll have to take time away from work, but that beats waiting an additional 2-3 hours in my car after already waiting patiently for 2 and being given no priority. read more

They don't have their sh** together!! I was quoted a hour for state inspection and after waiting a hour and half I asked the man when it was my turn n he asked me well where were you parked? I told him right where you guys told me to park!! I just left. read more

Never get inspected within 2 hours 2nd year in a row the machine went down and they sent me home

Had a great experience here this morning :) everyone was super friendly and they finished my oil change in only 20 minutes! Plussss, they have coupons in their website, so I saved $15. Love me a good coupon. They also include a vacuum free of charge! read more

Came here to get my state inspection and had the best experience. Honestly better service than I get at the dealership when I get service done. There were 4 cars in front of me and still I was in and out in less than 30 minutes! I worked with Rigo who was such a joy and explained everything so well and even provided me with a coupon for a savings of $15. I will definitely be coming back to this location. read more

I have come to expect when I take my car in for an oil change, the guys will almost always suggest the more expensive oil and other added services. Not the case today with this team! Timothy and Noah were excellent, performed a quick oil change, tire check, and I was on my way with zero hassle. Bonus, Timothy noticed the maint light was on and offered to reset it. They were also very polite--great job, I will definitely come back to this location! read more

I am not sure why there are anything but 5 star ratings for this location. I refuse to take my car anywhere else; have never had anything but incredible experiences. They are always so nice and polite, no matter who helps me. Service is quick but thorough and they never try to convince me I need something I don't, but always remind me when important vehicle service will eventually be needed so I can plan for it in the future. Thank you guys for always being so solid. Side note - waiting room is always very clean and comfortable. read more

I waited for 3 hours to then finally get to the end of the line and not be able to open my insurance card online (stupid internet issues) I said I have a copy I can very quickly go get it I live 5 min away. I left and came back and the manager comes out to tell me they would not honor my place in line and needed to get back in line. If that is not an absolute F-u to their customer I don't know what is! Do yourself a favor keep driving and go to lambs a minute or two down slaughter, great customer service and just a 20$ bill for my inspection. read more

Took my daughter's car in because the oil light came on. They topped it off with two quarts and filled the tires. All free because she has her oil changed there. Really nice guys and fast service. read more

Always call before coming in for a state inspection. The inspector's hours are NOT the same as the store's hours, and their hours are not consistent. Last time I got an inspection at 7 AM, right when they opened. Today, I go in at 7:00 to be told the inspector comes in at 9:00. Awesome. If you aren't going to offer services during business hours, at least put it on your website so customers don't waste their time (and gas). I've had good service here since moving in the neighborhood, and I'll still do business here, but they really need to be more transparent about their offered services/schedules. read more

Always friendly service - no trying to upsale you. And i love they vacuum your car! Check online for coupons prior.

This Jiffy Lube is the best hands down. They all have such good attitudes. The guys on riverside need to come and see how these guys work. Hat off to General Manager who runs this one. I will never go anywhere else because these guys make you feel like family. Keep up the good work guys! read more

This place rocks! Haven't been to this location before but moved recently, I definitely recommend. Seamless transaction, with a complimentary vacuum. Great service! Sometimes they e got coupons online too! Really look out for their customers. read more

I've been to this location multiple times for oil changes and inspections. They're totally nice and helpful and answer my questions without making me feel stupid. It does take a little longer than they initially say sometimes but they always apologize and communicate it if it happens. I think it's a great place and I trust them. And I generally assume businesses are trying to get one over on me. read more

***Caused extreme issues with my vehicle and made it unsafe to drive. I had to take and get a 3rd party mechanic to repair and the Jiffy Lube also denied the claim despite their gross negligence and damaged caused to my vehicle*** Strongly recommend using anyone else. read more

Great experience. Got here about 830am. Was out in an hour. Matthew was very nice, professional and I never felt like I was being upsold on anything. Pricing totally reasonable. Happy customer! read more

I've always went to jiffy lube for an oil change. This is the first I needed an oil change since I moved here. But this is my first time here and my last. When I pulled up I went to the closest line to me, not knowing it's for inspections only. There's no sign. Someone comes up to me and I told them I just need an oil change. Not so hard right? He says I'm in the wrong line and moves on to a car that just pulls up. That's cool. Valvoline is right next door. read more

I took my "new to me" car to Jiffy Lube on Slaughter Lane @ Manchaca for an oil change. I wanted to ask questions such as where my oil and window washer fluid is located under the hood. Nick W., Team Lead, was VERY courteous and took his time to show me these things as well as how to manage my reminders on my dashboard. The next day after my oil change, I drove to their shop again to ask another question. Nick W., was more than happy to help an old lady with a new-to-her car. I appreciate having this Jiffy Lube close to my house, and a very nice young man to help me with questions. I will definitely go back to this location in the future. read more

This is why I always come to this location. These guys are always friendly and willing to help you out. They realized a mishap and no questions asked they rectified the issue. Great location read more

First time getting my oil change here. Both Timothy & Noah were incredibly polite, extremely helpful, and very punctual. I'm very pleased with the service and appreciate Noah explaining what they were going to do along with giving a cost breakdown. These gents were quick and to the point with service. Would definitely recommend to family & friends. read more

This place is really turning around since they got new management. Go visit micheal and he will take time and do right by the customer.

I would give the service here 10 stars if I could. Mike, the manager from San Marcos and the entire team did an amazing job for us. I went to a different Jiffy Lube first for a basic oil change, and the team could not figure out how to get my oil changed and when I left, my engine light was on. To their credit, they called Mike at the Manchaca location and Mike said he would take care of us. When we got there Mike opened the stripped oil pan drain plug, replaced the oil filter, replaced the stripped drain plug, changed the oil and ran a diagnostic to see why the engine light was on so he could fix that too. After all was said and done Mike would not charge us for any service because we had to drive from one Jiffy Lube to another across town. Simply the best service, the best people and the best manager in Mike. Take every car you have to see them! You will not regret it! read more

Yes you'll have to wait. It's a busy location. But their customer service is amazing. They're all extremely friendly and professional. I wouldn't go anywhere else. read more

It was a great experience...the guys were super responsive...been coming here for years....Nick Tim Josh...top notch crew..

I wouldn't recommend going to this location, after Horachio did an oil change on my 2002 Infiniti I35 they over filled it by a whole quart and pretty much flooded my entire engine, sparkplugs, ignition coil and gasket was damaged due to this and I had to get a mechanic to repair it for me. Jiffy Lube is refusing to reimburse me for my expenses out of pocket to cover the charges I paid for the mechanic for their error. read more

The little sticker on my windshield reminded me it was time to take my car in for some pampering a la Jiffy Lube. Good for the car, dreadful for me. Why? Well, the last time I went there, it went a little something like this: Me to the attendant: "I need to get my oil changed." After getting the once over (and feeling thoroughly skeeved out by this), the attendant says to me, "Okay, I'll need to get some information." "I'm already in the system," and am freaking out at the fact that you have access to my freakin' address. "Do you come here often?" No, I'm not joking, the guy really asked me that. I try not to make eye contact when he's asking me this stuff because I feel it will only encourage him more. "About every three months, with my boyfriend." So, I don't have a boyfriend, but I'm hoping this will get the guy off me and back to work. "Do you have a sister?" That was it! I maneuvered my way around the orange cones and gave the creepy guy a middle-fingered wave goodbye. So, on my latest visit the creep was gone, the line was super long, and they tried to upsell me on every possible thing in the book. But, I do like my mechanic told me to do, and just say no now. That, ladies and gentelman, is what you call the high cost of convenience. read more

I've been to this Jiffy Lube maybe a total of 3 times. Main purpose is for an oil change. While the staff is pleasant and the service is relatively quick, a recent occurrence has changed my otherwise 3-4 star review into a 1 star review. Normally when you get an oil change, they try to sell you more services. You know, air filter is dirty, such and such could stand to be replaced, etc, etc.. For some odd reason, this time around I decided, what the heck, I'll give in to the sales pitch and get that new air filter (I don't think I've ever changed it). The guy showed me my current air filter and it DID look pretty dirty. Fast forward 2 weeks later... I am driving on I-35 Northbound, when all the sudden my car dies while driving upon acceleration. I have to pull over on the highway to find that I can't start my car anymore. I didn't have enough oomph in my car to roll myself off into the next exit and where my car finally ended up pulling over was NOT a good spot for pulling over. Many cars whizzed by me with uncomfortably close proximity and my car stalled against the highway almost caused a severe accident. I finally got my car towed, only to find that the "Air filter replacement" i requested, never got replaced. So I was basically driving around with no air filter, and my engine or whatever got completely clogged. Even though this was a careless mistake of forgetting to replace an air filter and I did get Jiffy Lube to pay the bill for the maintenance work to fix it, it could have been a very serious safety issue. Totally unnecessary in my book, minus 3 stars. read more

Review Soundtrack: "Stickshifts and Safety Belts" Cake So, for whatever reason, my car takes just over six quarts of synthetic oil. For those of you who haven't seen Cars, that's a lot. Plus, synthetic is expensive. Six quarts runs me about $30.00. If, however, I go to Jiffy Lube they charge me $45.00 for same. To save myself those $15.00, I go buy my own oil and filter. Well, yesterday I went to the Jiffy Lube closest my house and was told that they still have to charge the full fee for a regular oil change. Really? Seriously? Ain't that some bull...bologne? Yeah, that's what I thought. read more

"Not-so-jiffy lube". Got here at 4pm, it is now 6:15pm... Still waiting... Last time I came it took a long while too. I figured it was a fluke so I came back for the $5 savings from the competition one block away. Not a fluke... If you come here, prepare to wait! There is another oil change place down the road just one block on slaughter and bilbrook slighty more $, but roughly 1000% faster. Unless you earn $2.50 an hour at your job avoid loosing two hours to waiting at the "not-so-jiffy lube" just to save $5. read more

If I could give zero stars I would didn't put air in my tires for an oil change didn't give me no receipt worst place I've ever been too

I guess I am going to be the weird one here because I have never had anything but good experiences here. They are quick and friendly and once gave me a discount just because they thought my baby was cute. When I needed a new tire, they sent me to a much cheaper place to get a replacement when I mentioned going to Discount. When I needed new windshield wipers to pass my inspection, they let me whine my way into getting two blades for the price of one. And today I got a free car wash at H2O and $10 off which was awesome in itself. I am not sure why I haven't had the experiences of everyone else but I am happy with them. read more

Poor service They stand around smoking, cussing and it felt unsafe being there No work ethic at all Avoid this place read more

My experience with this Jiffy Lube location goes a way back. I had great experiences with this Jiffy Lube when I first moved to South Austin in 2008. At first, like any Jiffy Lube they were fast and courteous. After a few months they stopped honoring my coupons. They had a perfect explanation, "We are already giving you our special, so we can't take this coupon." You guessed it the, "Special" was then one they have been running for years $29 dollar Oil Change. I was ok with their refusal to take my coupon. Their solution to not honoring my coupon however was even more ridiculous. The cashier looked me straight in the face and said with all seriousness, "Please take this coupon book for more savings on your next visit." How will coupons help me if they don't honor the coupon I want? My coupon debacle is the very definition of "Catch 22." Still I put up with Jiffy Lubes silly games, because they were close fast and my line in the sand was not quite crossed yet. What really stopped me from going there again was when the person doing my oil change was too lazy to even put the sticker in the window. Granted a sticker is a very little thing. However, this sticker was the straw that broke the camel's back. I now go to the Jiffy Lube on William and Cannon. I would recommend another Jiffy Lube. I just think the owner squeezes pennies at this location, and the effects have now caused the employees to act out as well. There are plenty of Jiffy Lubes in Austin. Speak with your money and go to one that offers you a little more dignity. read more

My second bad experience here. I only came for an inspection today and since it's right by my house I figured I could deal with Jiffy Lube and give them another shot. When I pulled up I told them all I needed was an inspection. They said there were two vehicles ahead of me but I should be up in about 30 min and done in 45. An hour and fifteen minutes later I haven't been helped. The inspection bay has been vacant for over 30 minutes. I have already talked to three employees and all I've heard is, "the guy who does inspections has like three things going on right now so it's going to be a little bit, do you still want to wait?" In the meantime I see three other employees standing around. Okay, it has now been an hour and a half without being helped and a vacant inspection bay. I'm outta here and never coming back. Please don't waste your time going here read more