Customer experience was excellent. Matt is always helpful and friendly. Their customer service is…read morein a different level. Matt goes out of his way to explain the features of the tires, the services that they offer and what goes on behind the scenes when the vehicle is being serviced. Kudos to Matt! Nokian One 2022 Lexus RX350 235/55R20 102V

been using them for years. nothing but excellent service. Get my oil changed and purchase tires for…read moreboth vehicles.

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

I sent my 18 year old daughter there while home from college for an oil change and tire rotation…read more She never received the digital coupon that I tried texting twice from their website's share feature. So they charged her $160 for 4.5 quarts of synthetic oil and a tire rotation when the ad listed both for $59.95. I called afterward and they said there was nothing they could do becuase she didn't present the coupon. As a Dad, I would have done things differently if I worked there. But we will be going somewhere different from now on.

My vehicle was supposed to have the alternator repaired last May. The alternator went out again. I…read moretried to get the replacement part that had a lifetime warrantee only to find out that Meineke never purchased the part. They charged me for removing and replacing an alternator when they never purchased an alternator. Then when I call to talk to Kyle, he says he no longer wants to do business with me and hangs up in my face. I called the corporate office, but they stated this was locally owned and operated. They are not honest people. I asked for an itemized receipt. They sent one over and recently added a note that said, I brought in my own alternator last year. This was a blatant lie. They originally said someone from AutoZone on Camp Robinson brought the part to them. I spoke with the manager at AutoZone, and that was also false. I am a school teacher here locally, and I am enraged that someone would do this. It is completely despicable behavior.

Zero stars. I took my vehicle in for an oil change and to check the alternator. Cost me almost…read more$600. They charged me $250 for a new battery I never approved them to put in and then refused to take it out. Places like this are why car mechanics have such a reputation for being crooks.

Had an appointment they canceled it when I arrived Eric the manager was extremely rude replaced a…read morebattery with another bad battery then refused to replace it and didn't want to offer me services I'll take my hard earned money to someone who appreciates it certain people are not all treated the same read between the lines would not take a tricycle to Clark's 0 stars!!!!!! If I could give zero stars I would don't waste your time!

In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams

We were greeted by three workers and they were very quick to assess my vehicle and perform the oil…read morechange. They showed me my air filter and explained that it did not need to be changed at this time. The did not pressure me into purchasing anything I did not need. I will definitely return to this location.

Great service! They were efficient, knowledgeable, and about the same cost as the dealership and…read moreother oil change places. You don't have to leave your vehicle. Overall great experience.

Unfortunately I cannot recommend this shop. especially if you're a female…read more I went in to get a simple patch for a nail in my tire and told they were dry rotted and would not patch. ended up with four new tires and two new front CV boots. 1800 dollars later, I leave the shop and realize that my driver window button is missing from the door panel. couldn't roll my window up for over 24 hours and then I found it underneath my seat with the connectors broken. I will now have to buy a whole new unit for my door just to be able to roll up my window. On top of that, I had three missing valve stem covers and have proof that it left the shop this way. they're nicest can be when they want to offer you a payment plan for almost $2,000 worth of work but can't keep basic things about your vehicle intact. I would definitely recommend any other shop in town and reading reviews before you go. Don't always take someone's word because you'll end up in the place that I'm in

These guys know what they are doing. My son's truck wouldn't start outside of Conway, while stopped…read morefor gas. Limped it over to Robert Jrs, they assessed and replaced a battery cable as a temp fix at a minimal charge so he could get it home to replace under a battery warranty. Very nice and trustworthy!

I have had Kent Jones garage work on several of my cars over the last 15 years. Some of the…read moreattention was minor many times major work was done including a complete transmission, oil leaks rack and pinion suspension catalytic converter, you name it. Been transparent, competent, Fair and cheerful. I would give them the highest rating. Jeffrey Kelly

They r definitely scammers and conartists and tbh for Caucasians only! If I'm wrong I apologize but…read moreI'm not they are illegally locking people vehicle behind a fence and demanding payments for service not complete!!plus I already paid them to fix my car it broke down again right after they so called fixed it had it towed to their shop again now they won't release it unless I pay tow but yall never fixed it I asked for proof of service...and they said I've been nothing but trouble and can't get pw saying everything is taken care of smh now i have no car for 90 days