I got the fastest oil change of my life today at this Jiffy Lube! They got me into a bay right away, confirmed my needs and before I could read 5 pages of my book, they were fine! I think they also cleaned my windows, which was a nice little treat. The crew was super friendly and their efficiency is incredible. Good job, JL! read more

This place will literally have you in and out in a JIFFY! I've gotten my oil changed at many of their locations but none of them have been as fast and efficient as this one has. I was truly impressed! I mean, they've got ohhh reviews for a reason, eh? In all seriousness, I appreciated the fast, friendly service and how this chain of shops always has an online coupon available for me to snag a discount Great job, y'all! Keep it up read more

Fast, friendly and honest...I really appreciate these guys and the type of service provided. I will always and only return to this location in the future. read more

Consistent excellence year after year. I've brought various cars here and referred family and friends for oil changes as well as state inspections. The guys are nice people, courteous and friendly. Its great to see the same faces. I've noticed they do tend to overcharge, though I'd pay more to be treated well, so I DO! Truly grateful they are around the corner. If you go here and are disappointed, you're probably an unhappy person anyway. Excelencia constante año tras año. He traído varios autos aquí y referido a familiares y amigos para cambios de aceite, así como inspecciones estatales. Los chicos son buenas personas, corteses y amigables. Es genial ver las mismas caras. He notado que tienden a cobrar de más, aunque pagaría más para que me traten bien, ¡así que lo hago! Realmente agradecidos están a la vuelta de la esquina. Si vas aquí y estás decepcionado, probablemente eres una persona infeliz de todos modos. read more

This place scammed my daughter. They performed work she explicitly told them she did not want done, then told her well the works already completed so you need to pay. She only asked for oil change, they charged her for cabin air filter, engine air filter, fuel additive, and coolant top off. Then they tried to scam her for a $500 brake job. We just took the car for brake inspection to a friend of mines auto shop, he told me there's at least 10,000 more miles left on the brake pads. Avoid this place at all cost. read more

I have been to this establishment twice and each time the person I've worked with is extremely rude. I came back because I thought maybe the first time was a fluke and maybe he was having a bad day or maybe I'll get a different person. But no, I got yelled at for forgetting to leave my key in the car which took one second to fix. There's zero sense of customer service. You're not doing me a favor, I'm paying plenty of money for an oil change. I do not plan to ever come back to this establishment or any Jiffy Lube. read more

I am so thankful for Robert, Marcus and the rest of the crew at Jiffy Lube on Shepherd, Houston TX. They saved me over $700!! I stopped by Jiffy Lube to get a second opinion after taking my car in for a 5,000 mile oil change to Midas right down the road on West Alabama. I own a 2015 Toyota Camry with 37K miles on it. As a single lady, I believe they were trying to take advantage of me because I got a call saying that in addition to the oil change, I would need to do "a factory main package, a fuel system service, a bleed & flush break system, a transmission flush, a coolant flush, a new air filter, and new wiper blades" totaling $798. When I questioned the guy at Midas pointing out that his price quote seems out of reason and very expensive, he said that he JUST found a coupon under his desk that would take off $198 dollars and get the total down to $600...WHAT? The Jiffy Lube team was upfront, honest and informative. They walked me through their process and system that showed everything my car model needed per miles. So thankful for this team and I will be back. We need more helpful professionals like this. I have recommended many customers since! read more

This location must have changed owners or management. Are usually have great service and they talk me through what's needed and what's not needed. Went there today and they gave me a standard oil change. My car requires a special oil filter specific to Land Rovers. Other filters won't work. So I have no idea what they actually used because there was no mention of the special filter this time nor was I charged for it. I also have low air in two of my tires tires and my invoice says they checked all the tire pressure yet my sensors still show that I have low tires. Not sure I got any sort of service at this place this time or they just took my money and did nothing. Will not be going back. read more

My wife brought her 2012 Lexus hybrid in today to get a state inspection certificate. The guy there claimed his instrument was showing a bad battery in the car and would not issue a certificate despite 1) no indicator light on the Lexus dash showing an electrical problem, 2) car starts and runs without problem and most importantly 3) the battery is not part of the Texas vehicle inspection! https://www.dps.texas.gov/rsd/vi/inspection/inspectioncriteria.aspx They get two stars for at least not charging her anything for this waste of time. We took the car elsewhere and got the inspection completed without problem. read more

Businesses shouldn't advertise open till 4pm and tell you they don't tell you they are not accepting oil changes 20 minutes before they close. read more

Nobody wakes up on a weekend and thinks, "Man, I'm so excited! Today I get to go and find a place to get an oil change for my car!" This Jiffy Lube location takes the hassle out of this icky errand. It's open until at least 4pm on weekends. You pull in around back and someone immediately directs you where to go and asks you what you need. They give a pretty accurate estimate of how much waiting time will be required. The waiting room is stocked with free water, a TV to watch (even had the World Cup games on), comfy recliners, and gossip magazines. Not too shabby. I have a really, really old car. Yes, 1995 is ancient now. Remember what you thought in the late 90's when someone had a car from the early 80's? Yeah... So my car is finicky, and has some pretty particular behaviors. Every time I come to this Jiffy Lube, I point out my car's idiosyncracies to the guy who takes my keys (like, it auto-locks after 1 minute and then the alarm will sound when you try to unlock it without the keys). Each time the alarm sounds, everyone in the waiting room eyes me suspiciously as I sink lower into my leather recliner and hide behind the latest issue of US Weekly with [insert random blonde celebrity's name here] on the cover. As frustrating as it can be, the guys always handle my ancient, annoying car with cheer and they can even joke good-naturedly about it later. Last time, they managed to set off the alarm only once! Jiffy Lube retains some of your records on their system, so you don't have to enter it in every time. They can look up what oil you used last time and what services were rendered. A discount is offered if you come to Jiffy Lube for your next oil change (not significant, but I'll take what I can get). I had to dock one star because they ALWAYS try to upsell you, but then again, what car servicing place doesn't? The guy is not too pushy, and when you say "no", he knows you mean no. Now that's a gentleman. As I get back into my car to drive off, they wave goodbye and even know my name. Thanks, Jiffy Lube, for making an oil change on a weekend for my embarrassing car more entertaining and pleasant than I ever thought it could be. read more

I had an excellent experience here recently. I needed a new inspection sticker and spoke with Alex who had my car inspected and stickered within literally 10 minutes (I have a diesel). He was also friendly and polite. I have come here many times and have always received excellent service at fair prices. Definitely recommend this Jiffy Lube branch. read more

I've come to this place for oil change and state inspection for my Fiat. Fiat owners know that it is quite challenging to find a place outside of the dealership to service the car. Our filters are different and not many oil change place in town would carry it. That's why I like coming here. I can ahead of time and get firm answers on what I'm asking for. The staff there are always friendly and professional. My wait time is always reasonable. Love this place! read more

I went in after hot yoga in a great mood and left without an oil change due to the manager's extreme lack of professionalism. I was in line for an oil change and another car pulled in front of me so I said I was in line and that the employees told me to back into a space until they were ready for me. Then a very unhealthy looking man came over and shouted at me, "I am the manager and you have to talk to ME!" This is a guy no one would want to talk to - obnoxious and loud. He then said I must turn off my engine as I was waiting in a parking space and not even that close to the service area. it's hot in Houston so turning off the engine meant I would get very hot very fast. I left and would never go back. I'm a petite female and that huge manager's behavior in telling me that I must talk to him was creepy - he is a hostile man I who I'd never choose to talk to anywhere. So I left to avoid talking to him any more. I will find a Take Five now. read more

I needed my inspection sticker so I took my car there despite reading bad reviews online that they would try to trick me into getting new brakes. Well, I went and there I was, told that I needed new brakes and couldn't pass inspection despite the fact I had just got my car back from Firestone and they made no mention of me needing new brakes so I took my car to the next place and got my inspection sticker with no issue. read more

Came here for inspection at 10:30 on Monday, end of month. I asked if any wait, bcz I have to go to work. I was told it would be 15 min , no wait. As I am sitting inside, many cares are coming in for oil change. It is on busy street, many people seems to return here from the conversation I hear. Simple transaction and I'm out. read more

Came in late needing a quick inspection. They didn't make me feel rushed or like a bother for coming in so late. Marcus was great efficient and kind! Coming in for all my car needs now read more

I took my daughters car in to be inspected today, end of the month so I was expecting it to be busy.. They usually are! The gentleman was so extremely professional . He took care of it right away. I'll be bringing my car into this location this week for another inspection. They were so on top of things and I so appreciate them! read more

Fast friendly service each time I've been by for an oil change. They don' push too hard for the up charge options, and for the most part, are fairly honest with what really needs to be replaced. Prices are around what you'd expect for the convenience fee of not doing it yourself and having it done quickly. If you want a simple turnkey place for oil change and inspection, this should be a good one to check out. read more

THANK YOU LORD! I know.....I know....It's Jiffy Lube and they hire any dummy in the world. Obviously don't do anything BUT get an oil change here and obviously don't fall for any tricks for extra cost. Took 12 minutes total and did just an oil change. DO NOT TAKE YOUR LUXURY CAR TO GET AN OIL CHANGE HERE. I feel like if that's not said bad things will happen. If you have a regular car and just want regular oil, just save yourself the trouble and get it done here. Editing this review after several years . Took my perfectly good car there. They messed up the oil change and I started having low oil pressure. Took it back and the guy refused to admit his mistake and told me to take it to a mechanic. Went to a mechanic who confirmed it was a bad filter placement. Almost got into three accidents during that time due to the car stopping during acceleration on the highway. The manager was really kind and finally fixed the car, but the time wasted and danger to our life wasn't worth it. I will never go again. Simple as that. read more

State inspection scam!! Was told brake fluid was below minimum then when I showed him it was not he told me that he drove the vehicle and he could hear metal on metal and the only way the vehicle will pass is if they put on new pads and rotors. None of this was went to true went to another inspection place and was told nothing was wrong with vehicle This is fraud! Will be reporting this business to DPS requesting there state inspection license be removed. read more

Ripoff alert!! I went in for a routine state inspection for a newer car (2018) with no problems. They barely looked at it and said I will need an entire new braking system to pass inspection. Said they can look at it there and gave me some prices. I thought that sounded off so I went to two other places and easily passed inspection. That tells me that there is something seriously shady going on at this jiffy lube. Avoid at all costs! read more

I stopped in at Jiffy Lube for an oil change and to have my tires filled up. I am pretty bad when it comes to getting my oil changed on time...I was way overdue. Everyone at this location was extremely friendly! They were able to service my car right away and I was only waiting for a minimal amount of time. I felt that the pricing was fair. I paid about $54 for the blended oil. I will definitely be back for my next oil change! read more

Bunch of crooks running the business here they tried to convince me that they are only store doesn't take coupons online coupons by the corporation Of Jiffy Lube that's completely a lie And they services sucks and they tell you many things need to be done that's not really needed I think they are starving there's a hungry piranhas read more

Terrible! I asked to just leave my car for inspection and oil change. They said I had to wait for someone to talk to me. Ok. An hour later and two times of me asking for an update and I'm told they started the inspection and someone would need to talk to me about the oil change. Fine, but let's have this conversation so I can go and be on my way!!! I didn't want to sit here for an hour, I would gladly drop the car and come back for it later. read more

the Worst! I've been going to jiffy lube for years at a different location and decided to come to this location bc it's closer to my house. They're rude, lazy, unprofessional.., should I go on? they changed my oil without asking me what kind of oil I wanted. He didn't apologize but stated that's what i got l last time I was there? Then I got in my car and they placed a bag with screws on the passenger seat? i think they did something to my car or placed someone else's screws in my car. Be careful ladies If you plan to go to this location... a lot more happened but this place sucks! read more

These guys are the masters of their craft. If you're in need of a quick oil change, you should check out this Jiffy Lube! I needed a new local spot for an oil change, and I decided to give Jiffy Lube my business because of the Yelp recommendations. The high ratings are legit. What do I love? 1. Service - every person at the location is super friendly and very easy to deal with. They will be honest with you and will do everything they can to make sure you have a great experience. 2. Speed - It has never taken more than 20 minutes for an oil change, and it even took about 10 minutes one time. read more

Staff is wonderful, Im always in and out for oil change! They are very clear on air filters. They never try to force me to buy into something that I didn't need yet. I always go there! Highly recommend this place! read more

Every time I come here I have an exceptional experience. Every single one of their employees goes above and beyond. They are very thorough with explaining what is going on and what is actually necessary at the time vs can be taken care of at a later time. La Juan and every other employee I have encountered is so kind. I am always in and out in a very timely manner. Highly recommend. read more

Great neighborhood place to stop by for a oil change. Service was great and quick. I definitely will be back.

I just had my car inspection performed at this Jiffy Lube location and it couldn't have been a faster & more pleasant experience. I pulled in and they immediately took care of me and I was on my way before I could even finish checking my e-mail. Ask for Anthony - he'll get you handled and back on the road in a flash! read more

Turns out they're inspection machine was broken, but they kept me there for two hours. I was the first one in and as people kept entering and having their services done I grew increasingly frustrated. Only to find out they knew that their store had been broken into and that their system was compromised yet they still made me wait when they knew that their machine was broken. I'm calling corporate. read more

Marcus and his staff are bar none the nicest, most efficient, professional, hard working Mechanics we have ever dealt with. They remembered us after only one visit. They also took care of my fiancé when she had to come in on her own today. Amazing! read more

I have been here several times and loved the service I get. I'm a young white female and have never felt like they have taken advantage of that... Until today. I just went in for an inspection, oil, change and tire balance/rotation. They had me in and out in 20 min easy, even at the lunch hour and I was happy as usual. However when I went out to get in my car, one of the workers approached me and asked if I wanted him to get the scratch out of my fender. I asked him how much because I already paid and when he said $30 cash I realized he was trying to hustle some extra money on the side. I told him no and I don't have cash, but he proceeded to wipe the Euro Cut on my scratch anyways. When I told him again I'm sorry but I don't have cash, he let me know there was a corner store down the street and asked when Id be back. I got in my car and drove away feeling a little nervous that he had my info from the inspection I just had done. The manager had an attitude when I called to let him know what happened and reassured me there was no one there that did body work. I don't appreciate being treated like an idiot. Just lost a loyal customer today! Congrats! read more

I've been infatuated with cars since I was a kid and when I first bought my Camaro back in 2003, I fell in love with it. Over the past 7 years I have taken care of my car as if it was a member of my family. I have lived in several states and I have been to quite a few service stations and oil change places over the years, and this Jiffy Lube is one of the best. These guys are really fast, courteous and on top of their game. They do try to up sell you on every visit just like all oil change places. However, they are never pushy and always respect my choice to decline. I've had some bad experiences at other oil change places where they'll argue with you or try to pressure you into some $150 service they offer. But, not at this Jiffy Lube. These guys actually treat you like you like you might know a thing or two about the car you've been driving every day. I also take my car here for the state inspection every year. To me, the worst part of the inspection here in Texas is when the greasy mechanic jumps in your car and peels out of the parking lot to do a "road test." At this Jiffy Lube, the guys are clean and careful with the car when they take it out for the road test. I always feel comfortable handing them my keys. The waiting room is cool and comfortable with nice reclining chairs, TV and free WiFi. And you can actually watch them work on your car while you sit. It can get pretty crowded and I'm not much for waiting, so I try to bring my car in when they open on Saturday or Sunday morning to beat the rush. All-in-all, this is the best oil change place in Houston. When you go, ask for Ray, he will take care of you. Also, they send you $5 coupon every 3 months after your first oil change. read more

Best oil change experience ever. No hard sell for unneeded service. Super friendly Free wifi Can't complain about a thing. I drove in during the rain and there was no one in front me. Snap! They were done. This is my CustomerCenteredOilHome! read more

YES! I hate Hate HATE going to service stations. I always feel that because I am a woman, they are gonna try to sell me stuff I don't need. Not so with this place. This place was jumping on Saturday afternoon. Got some regular ol' oil in my 1997 Honda. They topped off my fluids and vacuumed out my car in 15 minutes. I had a 10% off coupon, but the manager gave me the $5 off managers discount instead (because the 10% would have just been $3) will def go back here for further maintenance. They also have wi-fi. read more

First time here. Actually standing in the waiting area but felt compelled enough to give these gentleman props. I've been looking for an oil place since moving to Houston and I think I found it. No fuss type of place. They didn't hassle me about extra products. They instead asked me for my opinion as to what I thought I wanted today. Very refreshing. Watching these guys work and they seem to have a great camaraderie and appear very hard working. A big thumbs up to LaJuan for his help today. I look forward to coming back to them for other things as well: wiper blades, transmission check, filters etc. Recommend this place hands down. One of the few times I've not felt nervous walking into a new auto care shop. read more

When I need lube, for my car, I go to Jiffy Lube on S. Shepherd. Typically, I dread (or maybe loathe) having the oil changed on my car. The up sale, the waiting, the worry that they'll mess something up. Well, at this particular Jiffy Lube, that doesn't really happen. One important thing to note is that the owner/operators are on site. They have been every time I've been there. I think this really keeps the employees in check and makes sure they don't eff with you and keeps things running smoothly. The process is simple. You pull your car around the corner, hop out, and tell the technician what you need (oil change, state inspection, tires rotated etc). Then, you waltz in to one of the nicest waiting areas of any oil change spot I've seen. Comfy leather seats, free coffee, a nice flat screen tv. The downside? There is some up sale, though the pressure is low. An employee will take you to a computer and show you different mileage readings from your car to let you know "oh noes, everything is gonna die!" soon. Just tell them "no thanks" and they'll move on. I opted for the basic oil, but there is synthetic oil you can get where they'll even change your oil change ratio to 6 or 7000 miles. Most places aren't that honest. The kicker was the owner giving me a small coupon discount. I told him I saw a jiffy lube discount online, but he let me know he wasn't associated with it and believes its fake. He then said that he'd give me some money off regardless, which was nice. All in all, in and out in 20 minutes, topped off my fluids, and were friendly, for only $34 dollars. Not a bad days work. read more

YES. I know little to nothing about cars, and as a single woman who takes my vehicle in to get fixed up, I get SO annoyed when mechanics/sales people try to penny pinch and tell me that things are wrong with my car, overcharge, etc. Went in for a simple oil change. Called ahead and they quoted me, told me there was no wait, and to come on by. Staff was all ready to go when I got there, and another car pulled up at the same time. They got us both in and out in about 15 minutes. Staff told me that I needed to have 2 of my A/C filters replaced as well, and I knew they weren't BS-ing me because I was told this about 8 months ago. He showed me the filters to prove how filthy they were, and I gave him the OK to switch them out. Spent about $100 total for the oil change and filter replacements. They also vacuumed my car and cleaned the surface, filled my tires (including my spare) and were so quick. Definitely recommend this place! Make sure you check their website for a coupon first too -- They always have offers available! read more