I first came here for an oil change because the jiffy lube near my house recommended almost $400 of…read moreextra work that I knew I didn't need. I've now gotten 3 oil changes here and some minor work done. They are honest, kind and efficient. If there is extra work needed, they show you what they can and present options. I never feel like they're trying to pull one over on me or talk down to me for being a woman. I now schedule my oil changes and maintenance on days when I'll be in Independence (I live near Plaza in kcmo). Thank you for being somewhere I can trust!

Best shop in Independence MO and Kansas City area bar none. Top notch mechanics with best service…read more Thank you all for all you do! E. K.

WARNING!!!! Do not go there. They aired up my tires and loosen my valve core while i was there for…read morean oil change. The tire lost all air and it ruined my tire. The manager ERIC refused to take responsibility for there actions. They also changed my air filter and unplugged something in the process. My engine light came on, my fan wouldn't go off and cruise control wouldn't work. I had to take it back and they had to plug it back in.

Idiocracy runs this facility. They stripped my mom's drain bolt. I put an oversized in and told her…read morethey need to replace her pan. So I had a fresh oil change when I did that. Well all they did was the exact thing I did and trashed a good oil change but this one was on the house! So another temporary bandage and waisted my better oil! Just don't go here and find someone who will guarantee their work!

AL hooked my IDOD inspection up super fast! I'll definitely be back for my repair needsread more

Warning: this place has changed hands. They are way too expensive. For a regular 10w30 oil change…read morethey want 70 bucks. don't even ask for synthetic they will charge you 120 bucks.

I just moved here and got a new car, 2006 Toyota Camry, and ive been here 3 times. the price is…read morealways really nice, the staff are kind and quick and I'm always out of there in a timely manner. shout out to Al and Renee for always brightening my day when I need to solve a car issue.

Horrible service. The owner called me a bitch and threw money at me after I went I. for an…read moreinsplectionary. refused to give me my keys and my money back

According to OnStar, my oil level was at 19%. I pulled in and told the manager I needed an oil…read morechange. I'm a 76-year-old woman and don't know the first thing about cars. They could have changed my oil and I wouldn't have known any better, but the manager told me my oil looked fine and I could go another 3,000 miles. They topped off all my fluids and checked my tires. There was no charge. I thanked them for their honesty. Truly made my day!

They took 30 min to do a oil change, just standing around talking we came sat 10am hoping to get it…read moredone quickly and were let down. We will not be returning or recommending this location.

Every time I come to this location, I understand why they are rated a top shop! They work quickly…read moreand efficiently. I would say on a day where you can pull right in you can expect to only be there about 15-20 for an oil change. I have never had an employee that wasn't friendly or knew what they were talking about.

For the one who thinks that valvoline is a good company i will not use or recomend thios location…read moreor any other location as i have gone to this location to get a oil change very bad decisions on 7/20/2025 i have gone to a other oil chage no names and i was ask who have done my oil chage i did told them was valvoline done the job to found out they "* DRAIN PLUG WAS CROSS THREADED FROM PREVIOUS PLACE THE OIL WAS CHANGED, THERE ARE BARELY ANY THREADS LEFT IN THE OIL PAN i have file a claim with the company and with in 2 mis they say sorry your claim is deline for unknow reson the staff from this location is not very nice they are rude as fuck with the most hate full to you i will not use this company at all im in the process to take this to court to make them pay for the damages they have done now it time to stand in the frion todf there shop to hold up a sign to lety other know hwta kind of comy they are POS

I've used Firestone for decades. Turnover used to be a problem. Brandon Thorpe, the regional…read moremanager, has done a terrific-job recruiting, training and placing the finest techs I've run across over the years on Noland Road and this 23rd St. Location. I just had a state-inspection; bought 4 new tires; received an alignment, oil-change and new sway-bars. When you NEED repairs, there is never good news ANYWHERE. At least these people are honest about telling what you need now and later...in a friendly manner that comes across as believable and honest. I've had great conversations with the manager, Wyatt...and, especially, Tristan (both who could be CEO's of any auto-service-agency)...plus Dave and Lilly, who are very efficient scheduling work. All provide thorough estimates in advance...and the work is done on time. I do not own stock and am not related to or paid by anyone in the company. Harvey Firestone wouid be proud of all I've mentioned above!

So let's see, I came into the shop, requested my A/C to be fixed. It was dropped off. Next day,…read morethey tell me it's ready. I pay, get my keys, review the receipt. They tell me it has a low battery. Battery was recently replaced. So I open the car up. First thing I notice is, glovebox open, lights are all on inside the car, while it's off... it's slowly draining my battery. No wonder it's low battery! How long were all lights on? I don't know! Still discourteous. I start the car. Okay, now for my A/C and heating... it's on, running, but only window heating is workin. Everything else is not functioning. They said we can drop it off, then we'll get another checklist! Overall, I asked for one main thing to be done and it's half finished. There's no dash heating, the only heating and cooling I can get is at the window. There's no front facing heating and cooling anymore! It's going to be a cold winter...

Service is always fast & efficient . Went once and they didn't have the oil my truck needed the…read moremanager went & got some so that i didn't have to keep leaving and coming back . Much cheaper than the dealership & is just as efficient if not better in my opinion. Staff always offers me cold bottled water and my kiddos fruit snacks and a juice which is always a plus

I went in for a routine oil change on Friday (4-18). I received the same cold bottle of water…read more Why I am changing my review from a 5 to a 3 is for the following reasons: the employees were cussing when talking amongst themselves, and it wasn't just the occasional $**t, but F bomb this, F bomb that. The manager checked out before the job was finished and asked for a good Google review. Doing this was a sign off on the job and in the end, the basics were done. I got an oil change, but they did not clean my windshield which is one of the items on the service check list. I will probably go to a different store fir my next oil change. I was really put off by the foul language.

started on 10/7/25 companed about my brake pedeal going to the FLOOR. Well they ex-ploded my…read moreanti-lock brake module ,then was very rude NO im sorry,just get a tow truck and take your car. Well the part is not AVAILABLE unless i can find a USED part,the car has 63,137 miles on it - - - -but NO brakes NOW THANKS TO THERE LAME REPAIR work. VERY POOR CUSTOMER SERVICE AND PEOPE WITH BAD ATTITUD'S im a 77year old male,and never was i treated like THIS by a Business...... would NEVER RECOMMMEND THEM!!!!

Called them on a Saturday about noon when they closed at 2. I was in a real pinch with a flat,…read moreshredded rear tire. They told me to come on up and they'd get me in. No drama and total pros. Took great care of me. When done mounting the new tire, the tech took a moment to wipe clean the wheel. Nice touch.

J.P. and his crew are awesome! Super knowledgeable AND they're going to keep it real with you…read morewhether it's good or bad. I see a lot of reviews from a while back that are kinda bad but yall should really give this new crew a chance!

JP was super friendly answered all of our questions. Got us in and out with an oil change and this…read morewas our 2nd time coming and we will definitely be back