The wait was long. Was there an hour before we got serviced. The cool thing is that while you were…read morewaiting, there were a few people doing things to get done. They manage their time pretty well. I think they are understaffed honestly. Every time I go past this location there is at least 6 cars waiting. The employees wear masks but often times the mask is under their nose and not over it. I made sure my mask was on because of this. Many of them didn't have the mask on correctly. The prices are higher than I like but it is worth it. I wish there were more options of oil to get. I only am able to chose between 2- high and higher lol. I will continue to come here because it is the closest one to me. Everyone is super friendly.

This place is right across street from work and I went over there to get a oil change the people…read morewere super nice they were all younger 19-year-old 20-year-old kids they did a great job they were just super slow it took over 40 minutes to get a oil change and to get everything done and there's hot and I had to sit in the car truck with no air conditioner but they did a good job really nice guys I just wish they could speed it up a little bit because that was my lunch break and I had to get a oil change I didn't get a chance to get any food so That would be my only complaint nice guy still

Courteous honest service at a great value because you can trust it is done right. I never feel like…read morethey are trying to do more so they can charge more than what needs to be done to get you and your vehicle safely back on the road.

Some people just don't have quality customer service anymore. I guess the owner thinks being rude…read moreand nasty to people will bring in more business but I doubt the work is even subpar. 10/10 do not recommend.

Justin Swarm made the process extremely easy and nonthreatening, unlike other dealerships I have…read morebeen to in the past.

About a week and a half ago, we drove 4 hours round trip with our four children to bring our van in…read morefor a repair. Before EVER scheduling the appointment, we specifically called and asked two very important questions: Is this repair covered under our warranty, and can Hyundai of Louisville perform the repair? We were told yes to both. We relied on that information when deciding to make the trip. Communication leading up to and during the process was extremely poor. It took multiple phone calls to get ahold of anyone, and much of the communication was eventually done through text. After dropping the van off, we were told the next day that it was, in fact, the lifter issue we had already told them about -- but suddenly we were told they couldn't perform the repair. We were also told at that point that they didn't even know whether it would be covered under warranty. We explained that we live two hours away and were understandably frustrated that we had made the entire trip based on information their service department had given us. We were told there was a Chrysler dealership across the street and that they could take it there. Except our van then sat at Hyundai for six days before it was finally taken to Chrysler. During this entire process, we were not offered a rental vehicle, there was no real apology for the inconvenience, and we repeatedly had to chase them for updates. Once it was transferred to Chrysler, Hyundai essentially washed their hands of the situation and told us it was now Chrysler's problem and that they would be in contact with us. Chrysler then contacted us and explained that the only information they had received was essentially a sticky note with our name and phone number. They had no real background on the situation. They couldn't get to the van until the following week because, understandably, they are a busy dealership and we had never actually been scheduled with them. So now, after being without our van for two weeks, we are driving another 4 hours round trip tomorrow to pick it up- and the original problem still hasn't been fixed. We will now have to take it to a local Chrysler dealership and start over trying to figure out the warranty and repair. The most frustrating part is that all of this could have been avoided. We called Hyundai of Louisville BEFORE scheduling specifically to make sure they could handle this repair and that it would be covered under warranty. Had we been given accurate information from the beginning, we could have taken it to a local Chrysler dealership and saved ourselves multiple 4-hour round trips, gas money, time, childcare/family logistics, and an enormous amount of frustration. Things happen and sometimes dealerships can't perform certain repairs. That's not what I'm upset about. I'm upset that we were given incorrect information before making the appointment, and then once they realized they couldn't handle it, there was very little urgency, communication, or accountability. As a family of six, our van is our primary means of transportation. Being without it for two weeks because of a situation that could have been avoided with accurate information and basic communication has been incredibly frustrating. Unfortunately, the lack of professionalism, reliability, communication, and customer service throughout this experience has left a very bad impression. We genuinely wish we had spent our money on our family vehicle with a company that valued our business enough to be honest and accountable when we needed service.

My car developed a tire noise and Chester and his crew have always took good care of it. I tend to…read morekeep my cars a long time and they are a good reason why I am able to! They checked the alignment and a few other things in the front suspension and gave it a clean bill of health. It drives so much nicer now. Thanks again and it's nice to have a "chain" outfit that puts the customer first. (Nothing against "chains" but it's hard to find one like this).

Let me tell you about a very disappointing experience I have had over the past several months with…read morerepairs to my car done at the Preston Highway TireDiscounters location. It started on August 2, 2025 with the purchase of four new Cooper Endeavor Tires with the 36 month warranty and lifetime repair. I was also told I needed new brakes and rotors. Out the door for only $2455.98. Several months go by and on May 19, 2026 I return for a rotation, balance, and alignment. Well this time I apparently need shocks, struts and control arms. $1630.58 more and they couldn't do the alignment part because something was "locked up".Not a week later on May 25, I was driving in the rain and the cars steering was loose and erratic and I sideswiped a curb which blew out the 2 drivers side tires. I took it the next day and had two new tires put on, but inexplicably, they put them on the same side if the car instead of on the same axle. The next time it rained the steering was completely compromised and I had to pull off the road. So I took it back in and was told I needed shocks and struts (again), a new CV boot and axle shaft, a rack and pinion assembly, and $4124.25. And by the way, those tires you bought a year ago that are worn down to the wire mesh aren't covered under warranty because the suspension was causing them to wear irregularly and you don't have the road hazard warranty, which it turns out, I did. So my questions are as follows: 1. How did they not notice the wear on the front tires when they did the rotation, or when they did the control arms, shocks and struts and let me know at that time? Had I known that the 1600 I put into that repair was going to be pointless as the front suspension also had severe issues, I WOULD HAVE MADE THE COMPLETE OPPOSITE DECISION. 2. What kind of tire professionals put two new tires on the same side of the car. Even I know that new tires go on the same axle. Could this have caused/exacerbated the front suspension needing major work? Its either that, or they purposefully neglected to tell me about the existing issues going on in front. So either they messed up my car by putting the new tires on wrong, or they failed to tell me about the front tires and suspension being a severe danger. Either way a pretty sketchy way to milk another 4 grand out of me. 3. What absolute NERVE of them to not honor the warranty and have me leave the shop in a dangerous vehicle. I don't give a damn about how new tires "would just wear down in a month or so" when your warranty covers replacement or repair and they knew my tires could blow at any time. I am infuriated at the time , money, rental car fees, and the fact that EVERY TIME I LEAVE THAT SHOP MY CAR IS WORSE THAN WHEN I BROUGHT IT IN. Strangely enough, I have a documented PPI by a certified mechanic who inspected my vehicle on March 10, 2026 which indicates both sets of shocks and struts were in good condition. Bottom line, do not patronize these crooks under any circumstances. You will be sorry and broker if you do.

Was unable to find the right fit at the right price. Told that their overpriced product wouldn't…read morequalify for a loan because NADA was off by $7K. WOW! I guess you can demand whatever price you want if people don't look outside the area, or have the internet. They have a huge selection and if you are buying new, or want to lease this is the place to go for commercial trucks. If you are looking for VALUE, then this place may not have what you are looking for, but at least give them a shot for commercial vehicles. They may be able to find it. At least the sales consultants treat you with dignity and respect, the trucks are CLEAN and well presented; which is more than I can say for a lot of dealerships in Louisville.

Typical used car salesman LIES! I was told on the phone the car had 9 YEAR OLD TIRES and that…read morewould be a negotiating factor. After driving over 2 hours and 100+ miles + test drive, I was told, in no uncertain terms, the PRICE WAS FIRM! To replace the tires with comparable Michelins (NOT 9 YEARS OLD) would cost roughly $1700. LIES WON'T SELL CARS! STAY AWAY AT ALL COSTS!! They wasted 5 hours of my time and $$$ in gas money to drive there and back home. SHAMEFUL, UNPROFESSIONAL, TYPICAL USED CAR SALES TACTICS! Again - STAY AWAY AT ALL COSTS!!