Great customer service, excellent quality of work, delivered way before committed day/time…read more kept me informed on the progress through out the repair. Destiny was the best backed up Desmond who values his team members!

please beware do not allow them to repair your vehicle it was a nightmare scammed my insurance…read morecompany out of 6,,000 and treated me like I was a criminal the auto body repair work was horrible and the regional manager and shop manager have poor customer service skills I

ZERO STARS DO NOT RECOMMEND! This place is absolutely horrible. I need a simple diagnosis on my car…read moreto get it fix and after 2 weeks, they didn't and failed give me and update me on what's going on with my car. The manager fed me lies as if they were diligently working on it but the car was in the same spot I dropped it off at. completely wasted my time! I could have easily had the car diagnosed and repaired with the time they had it.

Online for this store, the tires listed at $250.00. Online it stated that mounting, balancing, and…read moretire rotation for life was included in the price of the tire. So technically, that should be $1000.00 plus tax and an additional disposal fee. So, roughly $1200.00. The person at the counter quoted $1620.00. After expressing the concern over the information on the Firestone website for their location, NOTHING. No interest in confirming, which would have been easy enough to do. We will not go back. Got the same 4 tires at a local competitor out the door mount, balanced, tax, disposal fee, etc. for $1256. Never going back.

Exudes extreme professionalism. I'm currently overseas and made this process seemless. 10/10read more

This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you…read moredon't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered.

Worst service ever. Customer service is nonexistent. I purchased a set of tires from Gateway. It's…read morebeen a horrible experience since. Forget trying to get your tires rotated afterwards. I went in there today. Told me it would be four hour wait with three rotation bays wide open. I called up discount tire hwy 64 right down the road will get you in in 15 minutes. I was in and out in 10 minutes and they treat you with the upmost respect. Free of charge and I did not even purchase the tires from discount. Unbelievable service.

"we deal w 50 cars a day , it's okay if we forget one" doesn't value customers time…read more Checked in for a nail in tire. Put my wheel lock in the door. Wasn't given any time frame. Hour goes by so I ask for an update. The guy states he got the wrong vehicle and asked why I was there. Jay jay kept going back and forth when I simply stated it's curtesy to give a time frame if the wait is long so I can make arrangements. I was told "we deal w 50 cars a day it's okay if we forget one" poor customer service

Great customer service & outstanding service. Every employee has been respectful each visit.read more

I regularly get my oil changed here, and they are great. I needed new tires as well, and they were…read moresuper helpful and speedy. Glad to have this place for quick, convenient, and reliable service!

Bought my last 4 trucks there. awesome people and pricing Highly recommend Huge selection and…read morethey make it fun and easy to buy a truck

Our Canyon's first service. They got me right in. The Service Dept staff was very friendly &…read morepatient. They answered all my questions & checked out the two issues that I thought I had with my truck; user error. The wait time seemed a little excessive, but I suspect had I not had to have Techs from three different disciplines check stuff out, it would've been MUCH shorter wait. I took my year & half old puppy with me too. Everyone was suprisingly open to have my leashed dog there with me. That was DEFINITELY a plus for me! All in all, a very nice experience. Better than what I was expecting. I'll go back.

Lack of transparency and unauthorized cost increase!…read more Before reporting the terrible service I received, I want to make one thing very clear: the employees were polite and respectful at all times. My issue is not about attitude, it is about lack of transparency, which for me is the most important factor when choosing a mechanic. Yesterday around 10:00 a.m., I took my car to Christian Brothers Automotive (Lakeland, TN) with a known issue. I clearly stated that I wanted only the replacement of the alternator belt. I received a quote of US$380, was informed the service could be completed the same day, and I approved it. Later that day, I was informed that due to workload, the car would be ready the following day. I understood and had no issue with that. This morning, I received a call informing me that the price had changed from US$380 to US$950, an increase of US$570 (more than 150%). I did not approve the new price. I was then told that was fine and that I could pick up my car because the service was already completed. What do you mean? This is where the problem becomes serious. The shop performed a service that did not fully resolve the issue, even after I refused to approve the additional cost. In other words, I was expected to pay for incomplete work, and if I wanted the problem fully resolved, I would have to pay an additional US$570. In my view, proper and transparent business practice would require informing the customer of any additional necessary repairs before performing any work, and obtaining explicit approval prior to proceeding. If approval is not granted, no partial or incomplete service should be performed. To make matters worse, after picking up the car, I noticed a strong burning smell and smoke coming from the engine, which raises serious safety concerns and the risk of fire. This experience was extremely disappointing. Due to the lack of transparency, unauthorized cost increase, incomplete service, and safety concerns, I DO NOT RECOMMEND CHRISTIAN BROTHERS IN LAKELAND, TN!

I recently woke up to a dead pickup truck. So dead it wouldn't even jump off. I charged it up and…read moredrove on it for a couple of days, but it died again. I figured it had developed a parasitic leach so I researched how to diagnose and fix it, but the task seemed pretty time consuming, and I knew it would take me forever. So, I took it to Christian Brothers Automotive on Houston Levee. They took fantastic care of me. Jeff, the mechanic who was assigned to my truck, put in a lot of time and effort to find the leach (which turned out not to be any ordinary problem). And David kept me updated everyday with what they found, or didn't find. Their level of customer service was outstanding. Ultimately, Jeff found that a wire had not been secured properly (another mechanic at a different shop) and the insulation rubbed off, so the wire was making contact with some metal which was causing my battery to discharge. After this, they have a customer for life. Great guys.

Worked with me on price and needed repairs. You can go to part chargers any place in memphis but…read morefor master auto repairs and service snell can't be beat.

Honest and skilled mechanics. Worked with them on repairs from collision damage, to cracked head…read moregaskets, to basic oil change/flush. They don't try to oversell you on crap you don't need. You may pay a bit more for the service, but why wouldn't you be willing to pay a bit more for quality work?

Wonderful experience. I went in needing a new tire put on a rim. They quoted me a long wait time as…read morethey are popular and busy. They had me serviced and paid in 20 minutes. Easy peasy. Friendly. Fast. Affordable. I have a knack for getting flat tires so I'll probably be back.

We always bring our cars to Performance Tire on Bartlett Rd. They are honest and always do a good…read morejob. They have never tried to sell us on extra work to be done. It is best to have an appointment since they can be very busy. The location is not convenient for us but their honesty is worth the drive.

I ordered tires from tirerack.com and chose this pepboys location at (8529 highway 64 memphis)as my…read moreinstaller. I received notification that my tires would be delivered and called to make an appointment to have them installed. They were able to schedule the installation for the same day, which was nice as I was expecting to have to wait several days to a week. While there I was shown that my front brakes desperately needed replacing. I had just purchased a 2013 ram 1500 and I knew the brakes were due for replacement soon, but had no idea they were so bad off. They had gone down to metal On metal. I would normally make this repair myself but I was there and didn't want to drive it that way. Because of my recent purchase (truck and tires) I was strapped for cash!$! They were quite understanding of my situation, not only staying late to complete the repairs but discounting services to a point I could afford all the while making an unpleasant situation as comfortable as possible. Great team!

I scheduled a 10:30 a.m. appointment expecting a straightforward service for one tire and replacing…read morethe passenger side low and high beam bulbs on my 2013 Hyundai Genesis. Unfortunately, the experience was frustrating from the start. After checking in, I stood at the counter for about 15 to 20 minutes with no communication. During the walk around, I pointed out the non-working low beam, but was later told it was working. This was one of the main reasons I brought the car in. I was also told the high beam bulb I provided was incorrect, something that could have been caught earlier. I was quoted a total cost and expected the work to be done. Instead, I was told my car wouldn't be ready until hours later than promised. When I returned, an employee insisted multiple people had checked the light, yet when I looked, the passenger side low beam was still not working. I am now driving with that light still out. This was frustrating and concerning. I expected honest communication and professional service, but instead experienced delays, dismissive interactions, and unresolved issues. I hope corporate reviews this and reaches out, because the experience did not match basic expectations.