So unfortunate that I'm leaving this cause I like to always give praises to our working force out there. I have a brand new vehicle and only taken it here for my oil changes rather than driving all the way to the dealership for a free one. The first time I took it in the guys were great and friendly. However I notice they don't pay much attention that my vehicle was brand new and still told me I needed a tire rotation because they input the wrong mileage. This second time they actually stripped the screws for my skid plate and basically told us we needed to get new ones because they broke them and had no replacements. Fortunately they "found" two screws laying around so my skid plate is being held by 2 rather than 4. Like I said it's very unfortunate as this is only my vehicle's second oil change and things are already broken and have to be replaced by us. read more

Excellent service. Everyone was very professional. Brandon was our lead technician. He was professional and knowledgeable. Brandon guided us through the entire service. In will definitely return! read more

Was long due for an oil change and Doug made the process effortless and easy. Very friendly demeanor and helpful. He even went out of his way to apply a coupon. Will be coming back again. Great experience read more

I frequent Valvoline for my oil changes as I utilize their Groupon as their a great value. This particular day I tried the Collier Ave, Nashville location and my CSR was Benjamin Taylor. Not only was he polite but he demonstrated great knowledge of the services offered and recommended what my car needed at the time. No gimmicks or pushy sales pitches! All of this while his team worked effortlessly to get me in and out in 15 minutes! This location is my new go-to after the outstanding experience I had today. read more

Avoid this location (Collierville) at all costs. They cost me over $3k in damages and refuse to pay. Even after i provided the damage report from GMC dealership stating they used the incorrect fluids and messed up my vehicle. Once i confronted the STORE MANAGER Jaylen he became extremely rude and disrespectful when i was just looking for simple answers as to why my claim was denied. You could tell he was getting very emotional about the situation and had never had to answer for his decisions face to face before. He was talking down to me saying i don't know anything about the fluids, saying i need to go to auto zone next door and check for myself etc. which i may not know much but it's not my job, im just going off the gmc report. Extremely unprofessional and ruled by his emotions. He never answered my questions either he just kept repeating over and over "do i know what the fluids look like, do i know what the fluids look loke?" Literally any question i started asking after that even unrelated to the fluid he just kept repeating that same line over and over again so i left. How is a customer even supposed to interact with someone like this? How does Valvoline have someone so emotionally immature in charge of the whole store? Still dealing with the issue, learn from my huge mistake DO NOT GO HERE! read more

If your car is older than 3-5 years don't count on getting your oil changed here. Every other Valvoline in the city will change your oil with a smile but this one. This time it was a "coolant leak". Supposedly they put coolant in the tank which didn't need it and very much overfilled it. I had to go to another Valvoline to get it removed. They always have an excuse not to change the oil as soon as they see the year on your car. Then they refused to say when the manager would be in, what the managers name was or what their names where. I will have to continue driving 20 minutes out of my way to visit the friendly faces of Valvoline in Germantown. read more

Upsell various items. Also after I pulled into the bay and declined all upsell items, they said they are out of conventional oil and had only synthetic (another upsell!). Very reluctantly I bought the item, since I did not have time to go to another place then. Very disappointed. read more

I love coming here to get my oil changed. The workers are super sweet and they just seem like they are having a lot of fun. It's a ton of positive energy that makes the experience enjoyable. Plus, it's always fun to be able to sit in the car and read while they do everything and it never takes very long. read more

Every single time I come here the customer services is amazing and consistent. They are always so informative I will always come here if customer service alone. Great job great crew read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Collierville, Tennessee

The service at Valvoline in Collierville, on the weekend, is abysmal. I recently had to travel for an unexpected death in the family. When I returned, I went to get an oil change. Jason told Jacob, "you can take care of this." He looked at my husband and I with destain? Haven't quite figured that one out yet? Our tires were checked, & oil/filter changed. A small amount of windshield fluid replaced. He did check my brand new battery. My husband got upset because the equipment used to check the battery scratched against the car. No light checks, other fluids checked, air filters...nothing. Nothing about maintenance that needs to be done. That's what my $95 bought me. I asked several times about checking fluids and my air filter as I'd been on a long trip. Jacob stated, "yes ma'am everything is fine." I know exactly what was done, and not done, as I have used them for 16 years, and will NEVER go back. He LIED to me twice. I gave him ample opportunity to do the right thing. Best part is, we were the only car there...four workers, plus the guy down in the bay. This is the second time this has happened during weekend servicing. First time, shame on them. Second time, shame on me. Would have given negative stars if I could. read more

I always come here for my oil changes. They always get the job done and done right. They really do like to push unnecessary purchases like windshield wipers, in-cabin filters, etc. I get that those things can be a big deal but even after saying "I just bought one last time" it doesn't really work well on them. Other than that, it's a good place to come to. Always look up coupons for here though, it can get pricey. read more

When I don't feel like going the distance to the visit my dealership for service, this Valvoline is the only oil service center that I will visit. I have been to this location probably 6 or more times. The reason that I keep coming back is The quality is great as well as getting a complimentary car wash for an additional dollar. Also, you receive a guaranteed rain check if it rains within 24 hours from the time of the car wash. Hats off to the car wash attendants..GREAT JOB gentlemen! I will say, you may pay a bit more for the synthetic blend oil compared to the dealership, but for the full service you receive, it is worth it. All fluids,tires are checked and refilled. Also, no one has ever tried to hard sell/up-sell parts(wipers,air filters,belts) that is not needed like at Jiffy Lube! Recommended for sure! read more

These guys rock. My daughter from out of town needed help with an oilleak from another oil service shop. They corrected their stupidity and didn't charge her. Easily 5 stars from this happy Dad! read more

Service is fast, fair and friendly. I have never had an issue with any of the work done here. I had a question and went back the next day and they were really great about answering it. Skip Jiffy Lube and go here. read more

After this visit, I'm no longer visiting the Valvoline chains. 45 minutes for an oil change and the technician did not even check tire pressure, windshield wipers, or lights. She was also rude about my engine filter which I already mentioned I was not interested in changing at this time. $100 later, I paid for overpriced oil & below-par service. read more

In and out in no time. Changed oil, filter, air filter, wipers front and back in 20 minutes without me leaving my car. They explained everything and gave me options. No hard sell. Very friendly staff. Reasonable price. I'm very impressed. read more

Dec. 20, 2017. I pull in at 7:10AM; sign says they open at 7:00. There are two people moving around inside - no one acknowledges that I'm there. 7:15 - I raise cellphone to begin videoing and someone walks out and says "we have only two staff here now, so we can only have one bay occupied, which it is." I ask when will others arrive - she doesn't know... Bye - another's potential 3-car family's business lost! read more

Nice job. Friendly employees. Honest! Would recommend to anyone who would like a good job done fast. Other places require appointments or take hours... read more

Valvoline provides the necessary maintenance and service on my vehicles between going to the dealership. Oil change is typically within 15 minutes and with three bays thee is rarely a wait. Today I was able to drive up and into a bay. They will let you know of any other service that is required by the manufacturer and there is no pressure on performing just what you came in for. read more

Be cautious about using the collierville, tn location. I have had good service in the past, but not from Mike this time. I was there about 45 minutes getting a simple oil change. That's a minor annoyance but tolerable. However, a technician named Mike tried to push me to get the premium synthetic oil and said it was the recommended one for my older vehicle but would require more frequent oil changes. So I said "I'll just go with the regular oil". I didn't want to come in more frequently. Shockingly, he had the worker put in the upgraded oil and was very rude when I questioned the $100 charge. I said I didn't agree to the synthetic oil and he lied straight to my face and said I did. Did he think I would not remember what I had just said? He was very irritated when I didn't just accept being bullied into an upgrade and pay the higher fee. Make sure they give you the service you agree to not what they want you to get. read more