A horrible experience all together. The first tech stripped my oil cap. Then 3 others assisted in getting it off. No notification by the manager at the time of whats going on. My waiting time was over an hour. I missed a dental appointment as a result. No apologies rather laughting and mocking by the employees. They first tech was even defensive to me. When u see a group of techs tampering with a new vehicle believe it is not a good sight. I called the customer service number and the person who answered I believe is the franchisee owner never returned hos call back to me. He stated he needed to hear the other side of the story as I was liying to him. I told him I was Retired Full Colonel with 30 years of service in the United States Army. I had no reason to lie about anything. I just reported my dissatisfaction with the service I got. Truly a really bad experience. No apologies after spending over $70 on an oil change. They even left my vehicle full of oil stains even in the steering wheel. This is a tipycal vendor worry about store revenue and putting aside the most important element of any business - customer satisfaction. This is why I will never return here and rather spend more elsewhere where they value customer experience and service. Perhaps this review opens his eyes to the application of customer serivice behaviors and how to create a great customer service experience with future customers. read more