we have all our cars serviced here. I appreciate their transparency, timeliness, and willingness to…read morepatiently explain what's going on. They're really good at prioritizing the "Gotta do its," along with the "This can waits," which has been really helpful in our budgeting.

I cannot say enough positives things about this business and my experience. I felt safe and…read moresupported throughout my experience : from the phone call to schedule until the moment I walked out the door following service. The customer service is phenomenal. Plus there are turtles! It was a joy to sit in the soothing waiting area. I highly recommend this business.

In town from Florida. Was able to get a full synthetic oil change and tire rotation and 25 point…read morecheckup for our Sienna, for under $70.00 (coupon) total. They were finished in less than 2 hours. Even shuttled us to local mall to kill time until vehicle was ready. Very friendly staff. Wish my dealer in Florida was this nice.

Sales people are very rude to deal with over the phone. When attempting to talk of the price,…read moreapparently sources such as KBB & JD power to compare average price paid for vehicles and they quoted " does not matter" So they lost a customer, and I sure hope other people check the value of their vehicle before purchasing from here. The Toyota Camry I was looking at was priced roughly $2,000 over the average price paid. So just be warned and do your due diligence, as I will be taking my business elsewhere.

So they quoted me for breaks for my truck at $800 to $1000.00. Labor was $172.00 an hour. 'I found…read morethe parts for $$280.00 they wanted to charge me $700.00 for parts. I got the job done for $550.00 locally in zumbrota. This place is overcharging people because they can. They arent worth it. do your research!

my son brought his truck in to have a noise in his front end checked out…read more they had it half the day and called him and said they could not find the problem. Then when he picked it up he was told they found several things wrong but they were not specific. he asked to talk to the mechanic who had worked on it so he could get more details and was told to just go away because he was to busy working to talk to him about what he had found.

The process from beginning to end was very professional; the communication was great and the entire…read moreteam was friendly and extremely helpful.

Brought my car in - they broke a piece off in my engine, and told me they wouldn't fix their…read moremistake. Should be reported to better business bureau.

Tok and hour and a half to patch a tire. Every time i looked in the shop they were not working on…read moreit.

In October 2025 I brought my Subaru in because my tire was wobbling. I found out that it was a…read morerear wheel bearing was making noise. While I was at work Ricky Huff sent me an email saying that both cam carriers were leaking ( which the Subaru dealership would charge $5000 to fix it!) I asked him what were the Cam Carrier's and what does it mean they're leaking? Well he told me that Cam Carriers were part of the Subaru engines There's a seal between the cam holder and the head. That seal is what's leaking. Well, I brought my Subaru in for a second opinion, at another auto repair place, and they said that it was NOT leaking at all instead my valve gasket needed to be replaced and it would cost me 1/4 of the $5000. The Subaru Dealership LIED to me! I am writing this so that if you are going to the Subaru dealership that you'll be informed as to what the Subaru Dealership stands for.

I'll start my saying I really enjoyed my salesperson Isaih Handy, he was great to work with, gave…read moreme space, respected my decisions during the car buying process, and answered all of my questions. I bought a Crosstrek from him, I've had it for two months, no issues w/ the vehicle so far, I like the car. Now I'll go into it, there is this One Guy, his name is Jeremy, avoid him at all costs. He made me wait 4 hours for all the paperwork and told me every 15 minutes that it'd just be another 15 minutes. at the end of this 4 hours he came out with an aggressive sales pitch for a car extended warranty package and would not relent despite multiple no's until in my worn down fatigued state (I hadn't eaten in hours) I said alright draw up the contract I'm most likely going to cancel since he told me I could cancel if I changed my mind and it'd go "right" back to the loan provider. I called a day later (before I picked up the car) to say take it off, Jeremy proceeded to call me 4 times to try to get me to put it back on, I said no every time. he'd even did it again when I went to pick the car up, no no no no no. I wish I had a fly swatter for this guy. "I think you're making a huge mistake." "are you sure?" "what don't you understand?" just a real awful guy, pushy, condescending, it creeped me out. and thats not even the worse part, because I humored the offer they still took out the loan with it priced in (an additional 5k) and kept saying "it'll go right back" I check a couple weeks later and lo the money didn't go back. I called them up, why isn't the money back. "oh it takes 30-60 days" to refund, OHHHHHHH see you all kept saying "right back" and I took that to mean promptly, not 2 months. and now as I write this I got a notice in the mail they never called and cancelled it, they just never activated it and are just waiting for the activation period to cancel. this messed up my loan and monthly payments, now I'm taking a hit on my credit, the interest accretion has already costed me extra money before I'll be able to refinance. obviously I fell for the scam, but I thought I caught it before it was too late, I was wrong. SO BEWARE of JEREMY he will scam you. This is a bad business, UNETHICAL. and I'm not even mentioning the fact there was a rats nest in the engine bay that the inspectors missed during their "150 point inspection." Come to find out that the detailing and inspection crew is a bunch of high schoolers that have no idea what they are doing and won't do their job unless forced. honestly, it's pathetic. Just buy a car somewhere else. To Isaih the salesman: you deserve better than this rats nest of a dealership.

Friendly and honest car repair. I have been going to Joe's Auto for 2 years now and I really like…read morethem. They will be clear and upfront with me with the cost of any repairs. They also give you a detailed report sent to you from your visit with pictures and recommendations. They are not going to push you into anything or try to upsell anything to you. They have a convenient shuttle system so they will drop you off and pick you up if you leave your car with them for the day. I called a couple of days ago asking about tire prices and the employee gave me a very thorough explanation of options. Given that my tire size is somewhat rare, he said he would give me a call the next day to see if he could come up with any additional tire options for me. He followed up the next day, with lots of information, great detailed explanations and his honest recommendations (based on my budget). Tip: call and book your appointment at least two weeks in advance as they fill up quickly!

NOT GOOD. Just got an engine oil change and first time in 30 years of driving I got an explanation…read morefrom this auto shop of how they charge you based on the weight of the synthetic oil the car needs. As Zach, the front desk guy, told me if your car uses 0W-30 synthetic oil, they will charge less than 5W-30. Has anyone in Rochester got this? Ironically, I called ahead and provided my car's year, model with the type of oil that I have been used for years which is full synthetic, on the phone they told me the amoun lesser than they charged without asking for VIN number as Zach said to know which weight of the oil. Bottom line is be careful to bring your car for service at this auto shop in Rochester, MN because they will find a way to charge you more with their "complex but not straight upfront" as simple as engine oil service. Surely they won't see me again. BTW, Zach gave me a long list of courtesy diagnosis recommended fixes in which I'm not sure I trust it due to what happened to oil change service I got.