Their $11K MISTAKE DESTROYED MY TOYOTA TUNDRA ... since April 2025... A Whole Lot of Silence--Jiffy Lube's 'Worry-Free' Pledge is MIA Store #03753 - 474 Singing Oaks, Spring Branch, TX I took my well-maintained Toyota Tundra to this Jiffy Lube for a routine oil change. Three miles later, the engine seized. Eurasian Auto Repair confirmed the oil was never replaced--bone dry. Total damage: $11,500. THEIR REPRESENTATIVE / DISTRICT MANAGER, MICHAEL GONZALES, reviewed their own footage and admitted fault. But instead of a proper fix, I was OFFERED $5K to walk away OR a used engine from a shop with NO PAPERWORK, NO WARRANTY, and ZERO TRANSPARENCY --REJECTED by every reputable dealer I consulted. Retired from the USAF after over 30 years, I've been without this transportation since April and have had to hire out work I would normally do in maintaining my home (recent water heater replacement) and rental homes. THE OWNER OF THIS JIFFY LUBE LOCATION (nameless) refuses to engage, deferring me (in a GOOGLE POST REVIEW) to MICHAEL GONZALES, who has ignored three emails requesting written estimates from businesses of his choosing. His final offer? $6K to walk away. To make matters worse, they submitted a false invoice to my credit card company claiming the oil had been changed. Their brake fluid upsell was also baseless--confirmed by a test strip before I left. I visited the store in person. The manager said he informed Mr. Gonzales, but "can't make him respond." The owner replied to my Google review with a generic, copy-pasted message directing me back to the same representative who continues to ignore me. I've tried to resolve this reasonably, through documented repair at a dealership with a real warranty, a suitable replacement vehicle. That's what accountability looks like. So far, Jiffy Lube has chosen evasion over integrity. You'd think Jiffy Lube would want to avoid public exposure and time in court for such gross negligence. Or perhaps they're so accustomed to these cases, they've determined it's easier to ignore and wait out those they've harmed, especially the elderly. I'm now reaching out to Jiffy Lube's corporate office. I would like to ask their President and CEO, LUKE BYERLY: Do you stand by your "Leave Worry Behind®" pledge -- the promise of worry-free car care from trustworthy technicians -- or not? Because right now, the only thing I've been left with is worry, silence, and a destroyed engine. read more

This place is a joke! Customer service is terrible. Pulled up and had to go next door to purchase a filter and then told there was 40 to 50 minute wait. Asked if i could go get my car wash across the street and keep my spot in line and was told "Yeah Sure". Come back and was told that i was at the back of the line and the policy is 1st come 1st serve. read more

Crooks. Pressure on more than oil change then they dont replace or fill liquids like they said they did. This location is a disgrace. Dont use or visit these shisters. read more

Today was the last day I will use Jiffy Lube for anything ever again. So, in the last 2yrs they have managed to round my bolt on my oil pan on my truck, they broke my dad's glove box trying to get the cabin air filter out (& didn't tell him, he found out a week later opening it to get the manual out), they busted a bottom cover on my other car...Today, they skipped me TWICE while waiting for an inspection. They have zero method of tracking cars as they pull in & have them park...so I'm done. You only reimbursed me the oil change the day you broke the cover & not the cost of the $450 cover because I didn't let you install it...why would I? You guys can't do anything right read more

I took my car to this Jiffy Lube and a state inspection. They were very busy so I sat patiently in the store and witnessed several people getting a surprise at the counter. The surprise was all sorts of additional service their car or truck "needed". High on the list were various fluid changes and brakes. Lots and lots of brakes. Then it was my turn. Besides the inspection and oil change, my car needed new brakes in the rear (wear was down to 3mm of pad and in the red danger area and fronts were in the yellow. According to JL, you need to change the rotors with the pads so somewhere near $900. They recommended doing the fronts with the rears since they were just behind in wear. Also recommended was front differential fluid, coolant top-off, a cabin filter and wipers. I changed the wiper exactly 5 days before my trip to JL - not needed. The front differential fluid should be changed by Toyota and not for another 30,000 miles - not needed. I decided to change my own cabin filter and saved $30. The real point of this review is I decided that the car should be taken to a Toyota dealer for the full mileage interval service but I had them look at the brakes since JF flagged them. The rear had 8 mm of pad left and the front had 7 mm. The Toyota certified master mechanic said the brakes, in no possible way, needed to be changed. Nor should the front differential fluid until it is time. The lesson is it seems to me either JL are paying their employees on commission or are getting some sort of benefit by pushing services that are not needed or required. But this isn't new - go read the other reviews here. Lots and lots of fabricated overselling. I will be finding a more reputable, trustworthy place to get car service done. read more

We have been to this location several times now for oil changes on both our vehicles. They are friendly, efficient, and always explain things thoroughly. Prices are average, but I often receive coupons from the email blasts so definitely take advantage of the discounts. Highly recommend this place for a quick and honest oil change. read more

Jiffy Lube - Oil Change Stations Near Me - Spring Branch, Texas

My last oil change the manager told me I needed brakes all the way around for approximately $1250.00 I just left the brake shop and they showed me the brakes and they don't understand why Jiffy Lube told me that because my breaks are good all the way around, thank goodness for 2nd opinions and this time I AM DONE WITH JIFFY LUBE IN SPRING BRANCH......BEWARE FOLKS!!!!!! read more

Complete rip-off, went there for a $7.00 safety inspection, end up paying $28.47 (including taxes) due to supposedly a couple of fused mini light bulbs that cost $6.49 for 2 but they charged me $15.99 for each. Very dishonest people, I won't go to this location any more, they were also unprofessional in the way I was treated; they couldn't care less about their customers. read more

I was at Discount Tire and decided to get the annual car inspection next door at Jiffy Lube. I don't use Jiffy Lube as they are notorious for trying to upsell you every time you come in. However, I didn't think they would do that for an inspection. I drove up to the entrance, and a tech came out to see what I needed. I told him I was just coming in for an inspection. He said OK, park in the lot. Just as I got stopped in my parking space, the tech showed up. He asked for the insurance card and keys as he had to drive the car to check the brakes. I gave him those things and went inside to wait. After about a 20 minute wait, he came in looking for me and was holding an air filter and a cabin air filter. I thought "here comes the upsell". He said the air filter looks brand new (I had just changed it) but the cabin filter needed to be changed. I asked him "how much", and he said $66. So for a $7 state inspection, they were going to get the ticket up to over $70. Since I can buy and install one myself for less than $20, I told him maybe next time. Since I came in for an inspection, what the heck are they doing checking those things? Will I return? Not for an oil change, but maybe for another state inspection. You just have to be ready to say "NO" to their upsell! read more

Don't take your car here unless you want terrible service, a huge bill and your car to come out with more problems than it went in with. Will never give any jiffy lubes business again based on how terrible our experience was at this one. read more

3 rd time I brought in pick up to this location Paid for a new cabin filter on last visit. When I was leaving I noticed the glove box door was off no new cabin filter installed. Everyone apologized "give us 5 minutes and we will get put in" On my visit today they bring out cabin filter look how dirty it is needs to be replaced. I have not had a filter get so dirty in two months! Appears they put the old filter back instead of replacing new. I'm done. I have had issues in the past at other locations it appears it's just a jiffy lube issue not just a location issue. read more

Upsell Alert!!!! I went in for a simple vehicle inspection on 01-23-2023. Dropped off the vehicle, the jiffy Lube inspector took it for a drive and all was well. The manager (small white guy with short light brown hair) approached me saying "hey your windshield wipers on the front is a inch torn and the one on the back is a bit torn too". He proceeded to say my lights could fail me (due to a dark tint). Keep in mind, I've never had this problem before while getting my inspection. This manager actually said, "if you buy the windshield wipers, we will look another way on the lights" So basically he was saying if I buy the windshield wipers that he will pass my vehicle inspection. I declined the windshield wipers and immediately the manager literally yelled "FAIL" So he was going to allow a FAILED inspection in his own terms, if I bought windshield wipers. This guy is a joke. Looks like anybody could run a jiffy Lube these days. I literally took it down the road and it passed with no issues. I will never go back to this jiffy lube. I hope he has a great day though. Lol. read more

Have now left 2 messages with your customer service message service. 1 via your website and 1 via phone with ZERO return call. Imagine having an experience SO BAD that the police get called.......and then not caring enough to find out what happened from your customer. Go anywhere else......this company is obviously too big and important to care. read more

After they change oil on my Toyota 4Runner I find oil leaking from oil filter I went back to them and suggested to fix the problem. Before they even looked and see The guy in charge told me Must Be A Problem With The Car After tightening the filter and wiping the oil everything was fine I will never going back to the place Very unprofessional people. read more

Was very rudely turned away trying to get an inspection done today. Do not recommend for that or any other service. Definitely try Take 5 down hwy 46, it's worth the short drive. read more

Jiffy Lube Spring Branch TX This business failed to tighten a engine filter. Our Suv transmission started acting up. After driving to the dealership we found that JIFFY Lube caused the issue. We went to jiffylube and they did not care and refuses to refund the $59 repair or the oil change. Mistakes happen but rude customer service is unforgivable. MIKE/MANAGER has lost lost our business for life. read more

I went in for an oil change and it took 2 hours. one hour wait time since it was a busy time, fine, but another hour for the oil change!? i have a Toyota 4runner and when I asked if there's an issue why it was taking so long they kept saying this vehicle has a heavy skid plate, so they're still trying to put it back on, lots of screws and all. Umm, it's NEVER taken an hour once my car was in the bay, at any other oil change facility, to do a simple oil change. Needless to say, I will never be returning to this location. I usually don't post reviews but wanted to warn everyone before they end up wasting hours of their day sitting at Jiffy Lube. read more

Absolutely slowest and laziest Oil Change stop I've ever seen! These guys are walking around smoking vapes, chatting, picking up and setting down the same object just to look busy. I have been sitting in front of a open bay now for coming up on 35 min just to get into a bay and when I arrived I was the only one waiting. They have a staff of so far I have counted 5-6 guys who are unbelievably dragging feet. This will be my last time coming here hopefully I can get in soon I feel time commutes at this point and there's people behind me so I can't leave! read more

I dont know why I keep coming back here. Theres an issue every time. Today I sat for 1.5 hours to get an inspection and oil change. I saw 2 people pull up and get service before me. After the 3rd vehicle pulled in and they had it pull into a bay that had been empty for 30 minutes I finally had enough. The guys said, sorry I didnt know. Now this is the same guy that I told what I needed when I pulled in. This happens just about every time I come in, for the last 3 years. I wont be coming back. So frustrating. read more

Took my truck here for an oil and fuel filter change. Went on a Sunday and it wasn't busy at all. The service manager was courteous and prompt. The price was average for my diesel truck, and they finished the work in under an hour. The one thing was was unhappy with while they did place safety covers over the front quarter panel while doing the work, somehow they still managed to leave oily handprints all over the side of the truck, hood, steering wheel, and door. They need to either be more careful, or ensure they clean off their handprints when they are done. read more

Always great service here, best place to get a quick inspection as well, they really have great customer servixe

Horrible experience went in for an oil change and inspection they removed my ac and oil filter to show me but when they re- installed them they did it incorrectly causing my AC to not work correctly. The oil filter caused a leak that wasn't there before I l took it to them. I took my car back to them two times they then Tried to charge me $1400 to repair their mistake. Took my car to a different mechanic company who was amazing who repaired the damage jiffy lube did to my car. Car no longer leaks from the filter (was the filter that caused leak) jiffy lube refuses to pay for their mistakes they did to my car. read more

Took my vehicle here for an inspection for my vehicle registration renewal today. Tanner was the gentleman that helped me. He was very fast and efficient which was greatly appreciated. I will be bringing my vehicles here to be serviced moving forward. read more

When people try to put profits over people they lose my business. They do anything to fail an inspection just to take advantage of you and make a buck. read more

I recommend not to do your oil change, rear differential, or any other services there, they will scam you on prices and don't even do the work you paid for. I will take my truck to another place to check my fluids again. Stay Away read more

Beyond expectations! Sounds extreme for an oil change place, right? But no! These guys are top notch, even carrying out groceries to a busy mother's car for her. Pricing is fair and they work quick. Highly recommend this newest Jiffy Lube location here in the SpringBranch/Bulverde area. read more

Serviced car in October2019-oil change and air filter replacement. Took car to 15 min oil last week to get state inspection and found out there was NO AIR FILTER IN THE CAR. Called Jiffy Lube and got an inept Jimmy who said he was the assistant manager. I gave him my number to pull up my service, he detailed what I spent money on in October 2019. I explained how we found that there was no air filter in the car when we took the car in this past week. Basically called me a liar. I do have a receipt showing the filter was missing upon inspection. I do not waste time on people that are rude and do not work to resolve a situation but rather escalate it. I asked that Jimmy have his manager call me. I am still waiting. I would say the forgotten air filter was a mistake. The rudeness deliberate. No resolution and management has been unresponsive. Jimmy- I hope your manager reads this and takes corrective action. To your manager- I hope you realize that fair and honest customer service pays tenfold in the future. You lost my business and most likely quite a few others that read this review. read more

Hello everyone, I am Tiger Gillette and i am the new General Manager here at the signing oaks Jiffy Lube. Remember if you want it done fast , correctly, top of the line products, and a very customer service oriented atmosphere. Come see us. Now offering Brakes, light automotive repair, and very soon tire sales and balancing. read more

Went and got an oil change and my tires rotated. They couldn't take the time to reset my oil life or even put a sticker on the windshield. I had a low tire from the cold weather and they didn't even air it up. Just pure laziness. read more

DO NOT GO HERE! I went 6 months ago to get my roters and break pads replaced and I come to find out today they never replaced it! In fact they did not put any break pads! It was METAL to METAL. NO roters front or back!! Like seriously!? I didn't realize there were people, better yet companies who would do this. Save your time and money! read more

Worst place I've ever been. Kept trying to sell me stuff I didn't ask for. Got oil all over my vehicle. Took 45 min and drained oil before I was told a price. Will never be coming here again. Service was also horrible and there attitudes read more

Actually visited this location 2 days in a row. Can't speak for any of their other services, but had them do state inspection on two different vehicles and I was in out of there in a "Jiffy"! Both days greeted promptly and service took no longer than 20 minutes. Both times technicians were courteous and professional. Arrival times on both days were before 10 am and there were other customers being serviced. Will definitely use them in the future for state inspections. Won't be needing any other services at this time as all oil changes are done ourselves. Shop was very clean and seemed well organized and maintained. Returned today 12/23/19. Check in a little slower, but still got in and out without difficulty. Will continue to use them for inspection needs. read more

Unprofessional. Service charges are way out of line with competitors such as Take Five and Walmart which are less than a mile away. Maybe they'll last, but their staff doesn't warrant the service and cost. read more

Needed an inspection for my truck. Arrived at Jiffy Lube (oxymoron) and found two cars in the four bays and one guy waiting. They (service guy) told me to park and they would get to me right away. Wondered why the guy was waiting if they were going to get to me right away. Well, then the two cars in the bays left and now all four bays are open. Two guys were standing outside the building talking and laughing. One guy was on his cell phone and walking in and out the bays. The guy next to me was getting pissed and I was wondering what was going on. Then the guy next to me waved someone over who was an inside guy, his shirt was not like the other crew. He came out and talked to the guy and went back in. We both sat there. Finally the "inside guy" came out and drove the guy next to me car in one of the bays. Still three empty bays and four guys standing around. With that I just cranked up and left. Total time there was 20 minutes with two to four bays open. Must have been everyone's break time. My last time to go there. read more

I finally stopped in. Fast polite service. I don't know what was going on the other day but pick up and hang ups were not cool. Will use in future. read more

Had to get my vehicle inspected prior to updating the registration. Went to Jiffy Lube and they did an awesome job. The shop was clean and the employees very pleasant. I was in and out of there in less than 30 mins. I would highly recommend them. read more

Very efficient didn't have to wait long at all this is our second time there of course the last time was before this time was before covid but they've been great read more

Came in for simple oil change and inspection 1 hour and 45 minuets later for oil change and I'm told they can't do an inspection . What a spectacle of disorganization, nothing jiffy about it.... this was my last never again. read more

My husband has been coming to this location for oil changes for quite sometime. He came in one day on his lunch break for an oil change and the service guy tells him he will not let him take his car home because the oil pan was stripped from someone putting in the wrong plug in a previous oil change, and now oil was leaking everywhere and they can't put the plug back in. Now, he's been getting oil changes here for a while so whose fault is this? We live about an hour away so my husband had to rent a car to get home. They gave us a 10 percent discount for THEIR MISTAKE. You'd think this would've been a free service, as we did not cause this problem. Update: spoke with the district manager. Nothing was resolved and made the situation even worse. This has just been awful. read more

Edit 7/7/19 As requested by "Tony", we sent an e-mail. It went unanswered by the manager. Original post: They drained the oil THEN told us the price to change just the oil is $90. I have it changed for half that elsewhere and see no reason to pay twice as much. There are no signs posted with the costs, nor did they want to speak with ya (or any other customers) until the car was pulled into the bay. The woman behind the counter offered $18 off the synthetic, the service manager offered $15 off a blend. Seriously? I doubt the pregnant lady behind the register would appreciate delivering her child and then being handed a bill for twice what she could pay elsewhere for equal service. I can afford the $90, I don't appreciate the way they conduct their busines read more