Consistently polite, professional and honest. I could probably save a few bucks at Costco, but I like that Discount Tire services the tires from store to store. They've never overcharged or uncharged me. This location is particularly good - get appointment if you can, they are often busy. Rev Dr Bryan Stamper Spring Branch read more

About a month ago, I purchased 4 tire certificates for my Tesla through this location. Recently, I got nails in 2 of the tires and brought the vehicle in expecting help under the coverage I had just paid for. That's when I was told the rear tires "shouldn't have qualified" for certificates because the inner tread depth was apparently under 3/32. The employee helping us explained that Teslas are known for inner tire wear and even said he was surprised the tires had lasted as long as they did. What stood out most to me was that the manager openly admitted the certificates should not have been sold on those tires in the first place and acknowledged that a mistake had been made by the store. His response was essentially, "It shouldn't have happened, but this is where we are now." As a customer, that was extremely difficult to hear because I relied on their inspection, their approval process, and their recommendation when purchasing the certificates. I trusted that if coverage was being sold to me by Discount Tire employees, then the tires qualified at the time of purchase. Instead of feeling like the store was trying to take accountability for the admitted mistake, the conversation quickly turned into me needing to spend nearly $1,000 out of pocket on replacement tires. The most frustrating part is that I left with the nails still in my tires and no actual resolution whatsoever. Nothing was repaired, nothing was replaced, and the only option presented to me was paying for new tires out of pocket despite the store admitting the certificates should never have been sold that way to begin with. I understand policies exist, and I understand mistakes happen. What disappointed me was the lack of ownership after admitting the mistake was made by the store itself. I wasn't asking for anything unreasonable. I simply believed that if a customer purchases coverage in good faith based on the store's own inspection and approval, they should not be left carrying the financial burden when the store later admits those certificates never should have been sold. I truly hope corporate reviews this situation because no customer should walk away feeling like the protection they paid for only mattered until they actually needed to use it. read more

Set an appt for my truck to have tires rotated. Service was what I thought to be professional & courteous. Found that they dropped a screw that went to a lug cover & had to tell them to fish it out, rather than them doing so, as I had watched them drop it.... Tipped for the free service & was told my truck would still vibrate after tires being rotated due to uneven wear, which was why I took it in to begin with. Got home & looked at tires & found that they didn't even rotate, put the tires back where they pulled them from after balancing. Everyone was polite, but you definitely need to watch the work as it seems to be severely lacking. Pics just to show read more

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What is the point in scheduling an appointment just to sit there for 40 minutes past your appointment time before they start on your car. Then just to have them tell you they changed the wrong TPS and instead of fixing it when they realized it. They pulled my car out, parked it and then came and told me they needed to change another one. All because there were 2 black Escalades being serviced and there was an apparent miscommunication. This is nothing more than lack of attention to detail and poor customer service. What should have been an in and out in less than an hour took 1 1/2 hours. And apparently checking your tire pressure isn't part of a tire balance/rotate and TPS replacement. When o pulled away I had 3 different tire pressures on the 4 tires read more

Never again, after many years of business, games played by staff following I'm sure corp. instructions.........I'm done. I've been driving over 50 years and know when I need tires. I stated this will be the last rotate and balance, I've got 3/16" on my tires and will buy soon. I measured tread depth, they didn't. Two members of the staff gave me two different quotes for new tires as I waited. I finally saw a tech go to my vehicle 30 min. after my appointment and then return on foot back to the shop. He must of been flagged in before the second try at a sale. BS Discount Tire. A lady actually arrived after me, had all 4 tires replaced and left as I sat there another 30 min. BS again, wonder what kind of reservation or screw up by Discount Tire caused that? Total BS read more

the company website claims that they will maintain or repair TPMS. I called the Singing Oaks store to confirm they could program my tpms, and make an appointment. I was told just to drop in and they would troubleshoot/program my sensors for free! I was there at store opening, explained the issue with the sales person, and before I could finish talking he was shaking his head no, can't be done. Then I got the sales pitch for new tires. I declined and asked just to try and reset my sensors, and I got more sales pitch to buy tires, on a payment program, and "I'll make you a deal on sensors" If this salesperson would have attempted to get the program tool out and give an honest try to prove his point, he may have sold me some tires, when they are truly worn out to the wear indicators, . But, his lack of effort and interest to help me, gave me reason to wait until my tires are worn out, and buy them, and sensors (if needed) elsewhere. read more

Everyone here at this Discount Tire location has helped me tremendously each time I've had to come in. One time even had to come in on a completely flat popped tire having to go 15 mph on 281 on the way over there. They took care of it as fast as they could and treated me with the most respect. Couldn't ask for anything more. Thanks to everyone at this location. read more

I've bought many tires for many years from Discount Tire. I went to this one because it's closest to my house. I was met with an employee who decided to check the tread on all my tires and my windshield wipers. He then told me he found the nail (two inches inches in from the tread edge) and that it's "probably not repairable" due to the nails "location". He asked me to come inside the store to see what my options are. I said I'd like the tire repaired and he again said to come inside to see what my options are. I asked him to repair the tire and he said let's see what the options are. I asked him if he was going to patch the tire and he said he didn't know but he would check. This is a tire purchase gimmick/scam. Don't trust this Discount Tire. They are dishonest and will try to sell you all new tires when you dont need tires. read more

Came in to get a flat fixed I was ok with the initial time frame 1hr wait. Waited the hour notice truck still not in bay so went to talk to them they said oh two online appointments popped up and jumped a head of you on the waitlist. So now I have a 2 hour wait as long as no one else jumps I. Front of me. Funny how the ones that already paid have to wait but new customer get first priority. After waiting another 30 min they pulled in a different group of cars none mine. Complained again manager said it's a free service as he was walking away.... Funny I remember paying $40 a tire when I bought the tires for this service. read more

Discount Tire - Tires Near Me - Bulverde, Texas

Discount Tire (366) in Spring Branch provides outstanding customer service. Today, I needed to replace outdated trailer tires, due to a blow out. Without an appointment on a Monday morning, I was able to get all new tires replaced for my trailer. The trailer tires were reasonably priced for Hartland ST Radials. Thanks Eleazar! You turned a bad morning into a great day. I really appreciate the extra effort!! read more

Discount Tire - Drive up air-check lane - Tires Near Me - Bulverde, Texas

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I've always thought Discount Tire was a great business and have used them many times on our family's five vehicles. Today, they proved themselves again. Professionalism, courtesy, respect, kindness and customer service.. that's what I got. A special recognition of the young man that represented them - Michael H. He embodied all their core values and made it so easy. We had a tire shred on us last night and we discovered our set of 4, purchased at this store 5 years ago.. had over 65,000 miles (Pirelli Scorpion). Wow.. I didn't realize we had gotten our money's worth out of them. Anyway. There were no appointments available online so I arrived early... when the store opened there were several folks waiting with me and the staff came out and started calling customers my name. Being a walk-in, I figured I would just wait and then ask to be helped. Michael called out the year and make of my car... !!! I thought. WHAT?!? How did he know.. well I don't know if the computer showed him I tried to schedule or if they look at the parking lot.. either way.. super impressed. From there he took me over to the car and just conducted himself so well. He expressed concern for my son who was driving when it shredded and went on to help identify and locate the best tires we could get for the car. The road hazard warrant got me 1 tire credit feee so that made it nice too. He apologized for time it took him to locate the tires on their warehouse and promised an aggressive turnaround which they did. Got the car back very close to time promised and with 4 shiny new valve stem caps too. Great job team and Michael H. I took a pic of their principles for how they run their business.. impressive. Wish very business ran like this. read more

Discount Tire - Business commitment to customers - Tires Near Me - Bulverde, Texas

Jake was super helpful today when I came in to get my tire looked at. Greeted me IMMEDIATELY. Explained what going on and my options. Was never pushy or felt like he was trying to see me something. Got me in and out well under the estimated time. I will definitely be back to get my tires replaced. read more

When I make an appointment, I would like to have my vehicle serviced at the appointment time. Instead, the walk-ins are being seen before me. I know this because the front desk informed another customer of the long wait since there were 10 other customers waiting. When I asked about the 10 other customers, I was assured that those were walk-in customers and that my car would be taken in immediately. The place is virtually empty now since the walk-ins have all been taken care of and they finally took my car into an empty bay. This is why I dread coming here. You had better give yourself more than an hour for wait time alone. read more

My whole family has used discount tires for atleast a decade. This one is by far my favorite. Amazing helpful team, great and fast service. I was quoted about an hour wait and they finished in less than 45 minutes. Keep up the great job guy! read more

If they would turn off the radio and stop all the yelling maybe they could get some work done and it wouldn't take three hours to get your tires balanced and rotated. Seriously, this is the worst service I have ever received at a Discount Tire. KevinD. Nemec read more

Great team working here! Everyone has a great attitude and very friendly. Plus you can't beat the free air checks and tire repairs. Give this place your business and you WILL be satisfied! read more

I stopped in to get my air pressures checked. The young man that assisted me, William, was super polite, courteous, and provided excellent service. read more

I'm a big fan of Discount Tire, but they never had a business within 25 miles of me. That changed recently when they built a new one just down the road from me. I was not their first customer, but I got there as fast as I could. I made an appointment to get tires for our TrailBlazer and got there a few minutes before the appointment. After a short wait in line, I was greeted by a very helpful employee. I told him I had an appointment to get some new tires, went through some options, and picked what I wanted. Within minutes, they took the vehicle in and started the process. It went really fast and was ready to go in about 30 minutes. They did a great job, answered all my questions, advised me on pressures, and sent me on my way. I will definitely move all of our business here! read more

Discount Tire - Unusual to see an empty wait area - Tires Near Me - Bulverde, Texas

This is the best Discount Tire I have ever been to! So thankful to have them in our community. We purchased our tires from them & was needing a balance & rotation. Called & spoke to Mason who set up an appointment for me so my wait would be minimal. Brought the car in & Mason was out the door to greet me as soon as I arrived! Talk about service! He checked me in & set me up with text updates. No sooner did I walk across to Walmart to get a couple things I got a text saying my car was ready. So quick & efficient! I will be sure to only make appointments from now on. Much faster than just showing up & having to wait. read more

Little late on my review but better late than never. I had unfortunately gotten a flat one day last month and the very next day I was able to come here right when they opened without an appointment and within minutes had someone inspecting my tires and figuring out if we can salvage it. Unfortunately not. Next step, he brought me inside went over some tires/prices and he let me know it'll be done within an hour. They have great prices and awesome warranties should you get unlucky again. Staff was great and they even send an email reminder telling you to come get your free tire inspection with air fill up. Which I was able to drive up again without an appointment to do. Don't feel like I got ripped off and they were very convenient and knowledgeable. Thanks guys ! read more

Discount Tire - Freebies are always fun ! - Tires Near Me - Bulverde, Texas

The folks were great. They helped upgrade my boat tires to a higher rating. Quick and easy to schedule a appointment. Moose Out read more

Outstanding customer service. Forrest and Daniel the manager went above and beyond to help me. Had a bad experience in Blanco at a local tire repair got 2 new tires that wouldn't hold air for a week. Daniel and Forrest helped me select the correct tire, walked me through the process, and gave me a very generous credit on the 2 tires I had to go towards my purchase. Wow!! These guys are awesome! Definitely recommend and be a customer for life, thanks guys!! read more

I was so impressed with the service here - really kind people who know their stuff and are willing to help. I was trying to get my tires replaced but had lost the locking key for my lug nuts. No problem at all for these folks - and they were so kind. I was frazzled and overheated when I arrived and they calmed me down, found a solution, and did the work efficiently and with a smile. It was a great price and a wonderful experience. Thank you to Michael and Josh! read more

Really quick response repairing a high performance tire. Josh set up the appointment on a busy Saturday and I am very pleased with the outcome. Highly recommended. read more

I wanted to give a shout out to Peter for helping me at discount tire today. He was was professional and efficient. He was able to check on my riding mower tires and identified a leak and repaired them for me. From door to window only took less than 25 minutes and charge was a curtesy by him. All he asked was for my future business when needing tires. Thanks already shop there to begin with and this will definitely keep me as a customer. Awesome job at this location. Keep up the great service and thanks again Peter! J.H. read more

I hate having to go to the tire shop...for any reason. For the I don't know how manyeth (is that a word?) time I got another nail in a tire. Why is it always the same one, the left rear? This was a new tire that I just replaced due to too many flats on the previous. I stopped at my usual Discount tire store and they were so busy it would be a 2.5 hour wait with 20 cars in front of me. No way was I going to sit there that long, I had no one to take me anywhere else to leave it there. My only option was to try the next nearest shop to my house a little farther out. I'm glad I did. They only had 2 cars in front of me. But the great thing were the people that worked there. They clearly enjoy their job, from Ubaldo, the manager to the guys in the shop that were clearly having a good time. Outstanding customer service and answered my questions fully and patiently. I think I found my new favorite Discount Tire shop. I was out of there promptly. Thanks fellas. read more

ZACHARY IS TRULY A TOP NOTCH EMPLOYEE WITH EXCELLENT CUSTOMER SERVICE! my first experience with Discount tire made me almost never go back but ZACHARY changed my mind with his "can do" & positive attitude! he is a true asset to the Singing Oaks Discount Tire location! read more

I decided to give this location another try after a terrible experience about a year ago. This time service was great!

I pulled in 10:31 for a flat tire repair. They were not busy and had 3 open bays They tried to upsell me on a set of tires and when I said I'd just like to have the flat repaired they told me it be an hour to an hour and a half now with two empty bays and I was told I was first in line. The sales rep was an ass. They only want to sell tires. Not repair them. I purchased my last few sets of tires here but no more. read more

They have the best deal around in the area so far, very helpful although there Serveces it is not like used to be since the owner passed away in January 3rd 2018 . With all the respect read more

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We have been using Discount Tire for decades and this location since it opened. Their customer service has always been the prime reason we keep coming back until now. We just spent $1100 on new tires for our 2019 Honda CRV. From the time I left Discount Tire on the short drive home, the tire pressure indicator light came on for a low tire. We have driven in this area for years without tire issues. When we took the car back in, they said they found a nail in the tire and patched it. Either we are very unlucky and hit a nail right after new tires installed on way home when never got one in recent past or they sold us a tire with problems. After fixing the tire, we asked options for getting a new tire and told we should have bought their warranty. Sounds like a scam. read more

This Discount Tire shop on Singing Oaks has excellent customer service and got me in and out fast. Thanks

Alex was super helpful on the phone and we were able to buy the tires we wanted online Friday. Even though they had no appointments available on Saturday they got us in and out very quickly! read more

Talk about customer service, I see why they are rated so wonderfully on here! I got a flat tire with my rental car and I immediately put the spare on and a few days later I went to discount tire at this location because it's near my job and I got their when they opened because I had work in an hour. As soon as they opened I was greeted by a worker immediately and they were able to temporarily fix my tire is less than 30 minutes!!! Not only did they fix my tire, but the people who were working on my car were contastly keeping me updated on what was going to happen and happened! I truly felt so assisted, they were very quick and efficient. If i could give 10 stars I would!! read more

It's nice to have a Discount Tire nearby, so I've frequented the Bulverde location since it opened. My comment today is about management. I'm a firm believer that inevitably mistakes or accidents will happen. But the true worth of an establishment and a measure of management is how they are handled. Daniel called me about a problem where one of my wheel studs had been stripped. 1) He acknowledged the incident, 2) Offered to have it repaired across the street, or with my Mechanic, 3) He apologized for the inconvenience and reimbursed my mechanic for replacement/repairs. read more

We have had our Toyota Sienna minivan for five years, all wheel drive models do not have a place for a spare tire so run flat$ are regular equipment on them, expensive to replace, we have been sure to keep triple A service up,in case server had difficulties, never did butthe run flats seem particularly sensitive to alignment issues, shredded a number of them over our 125,000 miles! Discount tire checked air pressure to discover belts were showing yet again, decided to replace all four with Michelin tires I have had excellent history using, LTX, we scheduled a tire rotation and balance today, those folks knocked it out in no time, my wife and I remained in the van as they scurried to their individual tasks! Well organized, couldn't have taken twenty minutes for it all to be completed, and inspiring this review! Well done folks! read more

For the past 10 years I've got in my tires at Discount Tire. The staff and their knowledge, the insurance, and their honesty about prices, sales, and promotions is why I get my tires here. San Antonio, Live Oak, Bulverde, or when I'm out of town, I know Discount Tire will be there to put the correct tires on my car. read more

Amazing customer service! Highly recommend. Martin was efficient and honest and I was out of there in minutes! Will definitely be back!

I typically don't like the big box chain experiences but these guys have their craft down. When you come to this Discount Tire the service is fast, polite and promises are always kept. Like any tire store they will try to sell you tires before you need them and other questionable add-on but they never cross the line of professional persistence. I have a Discount in the parking lot of my work in San Antonio and let me tell you it is a night and day difference. Good job guys and keep up the amazing work. read more

Better check your lug nuts if you take a truck here. They didn't line up my wheels on my one ton, but also didn't get lug nuts tight. Luckily I heard a lug nut rolling around inside my hub cap. read more

Discount Tire - Tires Near Me - Bulverde, Texas