Service Done, But Check Your Reminder Sticker - Misleading Interval for Synthetic Oil! Review: Came into this Take 5 location today (April 22, 2025) for an oil change on my 2019 Dodge Journey. I had to move bays 3 times, staff inconsistent. The basic service seems to have been completed, and they used the DuraMAX Full Synthetic 5W-20 oil I opted for. Staff performed their usual checks and noted a few other items needing attention while laughing to himself. They also applied my coupon correctly, which was appreciated. However, my main issue is with the oil change reminder sticker they put on my windshield. My mileage was 81,817, and the sticker says to come back at 84,817 miles or by July 21st. That's only 3,000 miles or 3 months! This is really misleading for the Full Synthetic oil I paid a premium for. Everyone knows (and the oil manufacturers advertise) that full synthetic oil is designed to last much longer - typically 5,000, 7,500, or even up to 10,000 miles, especially on a newer vehicle like mine following manufacturer guidelines. Giving a 3,000-mile reminder for synthetic feels like either an outdated practice or a way to get customers back in the door way too soon, costing us unnecessary money. I've even seen that Take 5 recommends longer intervals (5k-7k) for diesel changes, so why such a short one for premium synthetic gas oil? While the oil change itself might be fine, this sticker practice feels off. Be sure to check your sticker and know your own vehicle's recommendations if you get synthetic oil here - don't just rely on their potentially very conservative reminder. Makes me question if I'll return. read more

Take 5 Oil Change - Oil Change Stations Near Me - Universal City, Texas

absolutely awful!!! always waiting , no line no one in sight , finally left after 5 minutes of no one coming out . this location has always been crappy NEVER AGAIN! I rather drive out of the way read more

Friendly staff! They give you a water upon arrival. They work fast. Every once in awhile, they get backed up, but they do good work. One of their staff recommended mobile1 oil. It really did make a difference. It lasts much longer, so I don't have to come in as often. They always offer coupons as well! I'd say it's pretty good value. It's quick, easy, and I do find the oil change lasts. read more

I had my oil changed here Jan 4th of this year and after waiting an hour in the bay, my oil was changed and my fluids were checked. Well later that day, my car began overheating. The didn't put my radiator cap back on and all of my coolant sprayed out all over my engine. I had to have it towed and had to pay to refill my radiator. It could have been so much worse. I went back a couple days later for them to tell me I could file a "claim". Well I was told via email that my claim was denied because they watched the footage and my oil change was done correctly, yet my complaint was about them checking the fluids in my radiator! Now a couple weeks later my car is leaking oil and I have to pay over $185 to have it diagnosed. I'm so upset because I'm paying so much because my oil change was done wrong! Never ever ever will they get my business again, and I'll be contacting corporate to get my oil change refunded. read more

Arrived at 12:10 pm July 6,25 was placed in bay 3. Car in bay1, car in bay two had two employees working on it. 1-3 nothing, asked to have my hood closed at 1:00 and moved out! Not a 10 minute service. At least at Walmart I can shop for two hours. read more

This location was very respectful and helpful, I was in and out in less than 15 minutes. ( had my oil and air filter changed)(I have only ever gotten the Mobile one synthetic blend on all my cars) The cost is competitive. I have been to a few different locations in different states, and the guys that worked on my car have been the nicest people so far. I would recommend this place for sure. read more

I usually have a great experience at Take5 in UC. I have used take5 for the last 3 years for multiple vehicles with 5 star seevice. And this service was good but I have 2 items: They did not reset my car levels and they tried to sell me on a coolant flush at 50k miles when honda doesnt recommend until 100k miles. read more

My daughter came to this Take 5 to get an inspection done and the first thing the girl did after checking my daughter's insurance was say, "I'm probably going to fail you because your windshield wipers are bad." The girl continued to do the entire inspection, failed my daughter and charged her because of the "act of service." I completely understand having to pay someone for the service they complete, however, if right from the start she knew she was going to fail my daughter for the wipers, why would she continue the inspection. This is not good service at all. By the way, my daughter went to Valvoline and passed her inspection with the same wipers. read more

Where do I begin....I would like to leave an OUTSTANDING Review for Tanner who changed my oil but went the extra mile to inspect and replace my engine air filter and coolant. He took the time to explain and educate me on the process. THANK YOU TANNER AND TAKE 5 TEAM!!! read more

Adam was AMAZING !!! Had integrity, was very helpful and customer service was outstanding!

Don't get your vehicle inspected here. I took my vehicle on Saturday for my safety inspection to renew my registration to the Pat Booker Rd. location. I tried later that evening to renew online. It said the inspection couldn't be verified. I tried again this morning (Monday) and it's still not verified. I called Take 5 and he got an attitude with me saying they have done over 400 inspections in the past month and I'm not the only one with the same issue and I can either call back another day because they are too busy to deal with me or I can go back and wait in line for them to retype up another inspection report. If there are other customers telling them there's an issue with their reports, they should fix the issue before doing any more inspections. read more

Went on Saturday afternoon and there was already two cars there. I waited less than 5 minutes and was brought into the garage. Isiah helped me. He was friendly and polite. He had some difficulty applying the coupon that I had. The computer wasn't scanning properly. He was able to override the scan and apply the coupon. The technician seemed to know what he was doing. My Fire Ranger had the oil filter behind the drivers wheel well. He carefully took off all the tabs and replaced them without breaking any. I donated three dollars for the children's miracle network; they had a sign that said they would ring a bell if I did but Isiah couldn't find the bell. I was there for about thirty minutes total. I gave them 4 stars because I thought it was kind of expensive. It was $105 for a synthetic blend. read more

We just had a oil change, and I'm running to type out this review. AMAZING service, Adrian is a GREAT service technician! Possibly the friendliest, nicest and best customer service we have ever received. It's very rare you come across friendly service nowadays especially with people who work in no AC. It was very refreshing, thank you Adrian! read more

I go to this location for oil changes because of the location and service. Today, I was trying to get on Randolph and realized my dealer tags were expired, I had the plates in my car just hadn't put them in yet. Adrian quickly replaced my dealer tags with my DV plates so I could continue my day. I always receive exceptional service but today Adrian went the extra mile. read more

Brian and Kyle on 6 July right before closing were outstanding for the perfect quick oil change. They were in sync and on point!!! Great Customer Satisfaction!!!! read more

I was concerned about my oil level and tire pressure. I took my car to the Pat Booker location. Joe helped me right away. He assured me my oil was good, and he put air in my tires. I am thankful for the great customer service, and I definitely recommend this location. read more

Today I took my 2019 Ford Fusion to Take 5 Oil Change (800 Pat Booker Rd, Universal City, TX 78148) and I was greeted by a very friendly staff. I was explained my opinions and they had exactly what I was looking for. The quality of the work was top notch and I was shown my oil and air filter. I felt that the techs were incredibly knowledgeable and had no issues answering questions. I typically change my own oil and do my maintenance but I didn't feel like dealing with it with the current weather. Highly recommend! Thanks again team! read more

2003 Ford Excursion V-10 One star for bow. May raise depending on how everything turns out!!! High mileage oil change paid over $60.00. Did not put oil in it. Did not put the oil cap back on. Dro e 300 ft and mybtruck shut off. Wont start even after putting oil in it. Got it towed to a shop, now just waiting to see what the damage is. PLUS they don't pay for rental cars. I am paying out of my own pocket for one. I will update with the outcome. DO NOT GO HERE. THE ABSOLUTE WORST PLACE IN TOWN!!! read more

Well I went here on 1 Nov 2019 it was between 10:30am and 11am. Man this crew was amazing. Everyone was speedy in service and so helpful. The guy who was helping me at my window was a great salesman. You know you people get pushing about services that you need..and try to up sale you on services. Well this guy is the main reason I'll be coming back. He let me know the services and there needed and coming up and left it at that. Well since he wasn't pushy and the service was good. That will have me as a returning customer. Great job guys!! read more

Fast and great customer service. Sterling went the extra mile. I went in there a couple weeks ago. I wasn't having the best day, and decided to have a little melt down. Sterling was my little angel. Thank for talking to me and giving me strength. I've been replaying our conversation in my head. You made my day. I'll see you again in 3 months. You definitely have my business. read more

This is my go to Take 5! All I needed today was to top off air in my tires and Gavin assist me in that professionally and in a prompt manor. In and out, the standard for Take 5! read more

$118.00 for a Prius oil change... and dude said starting at $118.00. they are 2 miles from Walmart...$55.00 for a Mobil one oil/ filter change. you have other options. read more

Never take your car here ever again! I have a Lexus GX 470 and I've taken it to this place for the second time and for the second time I'm missing all the bolts and my skid plate is about to fall off. It cost me over $80 to replace the skid plate last time because it fell off these people do you unprofessional work also took my Honda odyssey van for an oil change there as well and the skirting underneath has come off as well and no bolts wherever put back where they belong.. I will never ever have my oil changed here again and I recommend that no one else does as well read more

Very disappointed, So I went on Saturday May 22,2021 I pulled up and no one offered me assistance 5 workers huddled around 1 vehicle in bay , I honked my horn and pulled up into bay and employee informed me that I am not authorized to pull into bay unless instructed. I apologize but informed him that I had been waiting for about 10 minutes and no one approached me and that they were just there standing by the vehicle talking, I asked him to do state inspection and he said that they couldn't perform it to go to jiffy lube down the street read more

My check oil light had been coming on for awhile. I like this location because it is close to my house. I got there around 9am. There was only one other vehicle being serviced. These guys were great. Very professional and helpful. Gavin, Mark, and Adrian worked on my car. I appreciated Gavin's knowledge and expertise. He was able to explain how to maintain the upkeep of my car in layman's terms and didn't use any hard to understand jargon. He was friendly and personable. Everyone was great and it only took about 5 minutes. I also received a complimentary water which was great because I was feeling dehydrated. This is a great location and I will definitely be back. read more

I went by almost an hour after they opened and was the only car there. I was seen right away and offered water. Once they saw my toddler with me, they offered fruit snacks and juice. They've always been super fast and reliable, but I was extra pleased with the complimentary snacks and drinks. read more

great service for a great value! Staff were prompt and friendly and thoroughly explained what they did to take care if my car..Awesome overall experience which I highly recommend! read more

I've gone twice to get an oil change here. The first time was a couple months ago and weird as f-.. the guy literally asked me 30x if he was doing a good job. Second time was today and Alec changed my oil and everything that comes with it, great service. Very professional and I was surprised I was out of there so fast. Thank you. read more

I took my car into Take 5 on pat Booker and they were extremely nice and fast! It only took 15 mins to get my oil change. Thank you Tyrone!!

Very poor management unprofessional. With No customers there, sign twirlers out front, go in for State Inspection, get directed to a bay by the only employee that seems like she wants to work. Only to wait for a few minutes to be told unfortunately we are unable to perform any work. So I ask why didn't the young lady who greeted me informed of that? His response was that she was new and I shouldn't listen to her. So I asked why not train her if you are having her greet customers, I mean there were no other customers there, he could easily get her up to speed on things. Well he stated that I was being rude and disrespectful to him and and wanted my supervisor's phone number since I was in a company vehicle. I am still no less of a customer but I know I will never bring any of my personal vehicles back there. read more

Took my lunch hour to visit this place. Wasn't busy, but was still so disorganized that they couldn't get the cars straight in terms of getting them to the right bays for the right service. Didn't expect 5 min., but expected an hour would suffice. Had to leave after an hour - no oil change. Will go back to Valvoline next time. read more

I'm very impressed I usually go to Walmart for 40$ Mobil 1 full synthetic but they are closed so I stopped here pricey but zack and Joey and the fella did a hell of a job they retapped my oil plug put a new one in in minutes I will be going back bless you all stay well read more

Sign said 10 minute oil change and I sat in my car for 15 minutes without any communication. It was not busy and I could not see a reason why I was ignored. read more

The most enjoyable oil change ever! The mechanics were helpful, knowledgeable, efficient, and clean. Highly recommend!

06 Dodge Charger : Jose & James awesome service went above and beyond . Cant say enough about the great service I received . Especially in today's climate it's rare you find individuals that go above and beyond . As USAF Vet and Ex firefighter can't say enough about the top notch standard and service these men displayed. read more

Very Military friendly, professional and fast service. Staff did not try to sell me items I don't need. Provided me a coupon for a $13 discount. You get to stay in the vehicle throughout the entire oil change. Overall great experience and I will go back. read more

The shop is very clean. I pulled up and was greeted quickly with a cold bottle of water. The guys key me know exactly when I would be next.

I'd recommend this place to anyone! From first pulling up to driving off I was there less than 20 minutes, and never had to get out of my car. It's definitely a little pricier than other places, but the quality is worth it. Great team and great management. read more

Got my oil change a week ago and the experience was very customer focused. From the driving up to the stall and then told that I don't need to get out of my vehicle and the piece de resistance, offered me a bottled water, and I was out of there in 13 minutes! Recommend this place to everyone to get their oil changed in their vehicle. read more