Justin and his crew are top-notch. Integrity and customer satisfaction is what they have proven to me. This crew is a no-brainer Thank you for the customer service read more

Came here on Wednesday and I got excellent customer service from Iris. She was amazing! She explained everything and why I needed it and how often it needs to get done. Even checked everything else make sure it was ok. Usually when you come in for just an oil change, you're always worried to get charge extra which I did pay a big chunk this time but after she showed me why and how it's supposed to look like I knew I needed to get things done.. read more

Excellent and friendly service - the whole team did an excellent job, I was in a jam and needed a headlight replaced and they did immediately- thank you! read more

Customer service was extremely poor. I had ongoing issues getting help, and I was repeatedly quoted charges that were higher than agreed or unexplained. The business appeared disorganized and unresponsive, which made the entire experience frustrating and unprofessional. I would not recommend based on my experience! If I could give zero stars I would! read more

Drove in -Towed out On Friday Mar.8,2024, I drove my 2005 Chevy 2500 Suburban with 126,044 miles, into Valvoline on 3009 in Schertz to get my transmission fluid changed. The 1st wkr started the process of sucking the fluid out of the transmission tube with this one white tube, the fluid coming out was red. He used a blue tube attached to the end of the white tube to suck the rest of the fluid out. Then the process of the refill started with one white tube, the fluid started out red for about 30 sec then the machine cut off. The 2nd wkr restarted the machine, then the fluid going into the white tube was black, again the machine stopped. The 3rd wkr came over, restarted the machine, black fluid continued into the white tube. Again, the machine stopped, by this time the place was backed up with customers, the Asst.Mgr. Anthony came to me to explain the problems with the machines and the reboot process. The last worker finished & called Anthony over to ask about the machine, he walked over to show me the dipstick was on the full mark. I paid, drove to DFW. Omw back home Tues. my truck (which has NEVER had any issues), had the dash light-up saying "Transmission Hot". On Wed.Mar.13, I checked my transmission dipstick before I left my house to go back to Valvoline it was black & smelled like burnt oil or something. I used a white paper towel to clean the stick & check it. I drove up to Valvoline, Anthony came out, checked it & said "oh that's not good, Friday was a busy day with a lot of issues & I think the tanks got switched but don't worry we will take care of it." He had me drive into the bay, the next Asst.Mgr. Mark came out & started the process of draining the fluid with a single white tube, the fluid was coming out BLACK, I videotaped it coming out. Mark & Anthony told me that "it was possibly CVT instead of ATF due to the issues on Fri. & the number of people who worked on the process that day." After the 2nd flush on Wed. the truck would barely go, it wouldn't go over 30-40mph, it felt like I was pulling an 18 wheeler. Mark & Anthony said come back on Thurs.to do more flushing. I could barely get it home which is 3 miles away. Thurs. at 9:45am I returned, this time I only see & speak with Mark, no Anthony or any of the employees that were involved in the initial process on Friday. He had me pull into a bay & proceeds to check the trans fluid at which point he tells me that he needs to call his mgr Nathaniel before he flushes it again. Upon returning, Mark tells me that "CVT wouldn't hurt the transmission & since they flushed it out 3 times it has washed the CVT or whatever out & it's probably a sensor or just a coincidence that my transmission broke." I had only driven 566mi since the transmission change. He then advised me "to take it to a professional transmission shop & get a professional opinion before they would take responsibility for it."(He wrote it on the receipt). I called & spoke with Kevin at a local transmission shop who advised me to have it towed, don't drive it, he also spoke with Mark, he stated that if I drive it & the transmission locks up they won't be able to prove or disprove anything. I had it towed to the transmission shop, they took it apart & saw no evidence of previous issues, everything looked like damage was caused by CVT or something like motor oil. Since Valvoline had flushed it 3 times there were only traces of something that was in the torque converter & filter. The transmission shop wrote up the findings & submitted them to Nathaniel. He called me & denied "that anything that his highly trained employees did was not the cause of my transmission failure." He said it was "my fault because I asked about the Lucas Trans additive & they put it in." He said that "they verified that they only put automatic transmission fluid in my truck." I ask how he could do that, he wasn't there, was it just because it was written on the paperwork? I told him I had audio of them talking & videos showing the fluid coming out on Wed. along with the conversations telling me that it could be (this or that) fluid & the CVT wouldn't cause any issues since they flushed it out. He said that his "guys are highly trained & they wouldn't do that. Sorry for your damage but we're not going to pay for it." Now I'm in a rental until they make it right or I have to get an attorney involved. If they were so highly trained, why did they perform 2 add'l flushes & tell me they would take care of it. NEVER GO TO VALVOLINE!! read more

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I came here to do an oil change and they ended up changing my transmission fluid as well. A few months later my transmission started slipping and I was confused as to why. The car was fine before I took it here. I then took the car to jaguar and got a diagnostic done and they said that the wrong fluid was put in which led to my transmission slipping leaving my car barely drivable. I then brought all of the verified documentation back to this place and spoke with the assistant manager. She came off as helpful at first saying she'd call corporate but then tried telling me that they made NO MISTAKE when CLEARLY jaguar the official dealership which I had to pay $300+ for a diagnostic tested the fluid they put in and told me it wasn't the correct fluid and that's why my car is messed up. So now I am left with a car that can barely accelerate all because they put the wrong fluid in. Mind you I had all of the DOCUMENTS proving that they put the wrong fluid in from the dealership itself yet they refuse to take accountability. Following that, I have called customer service and made a claim. They said that someone higher up would give me a call and NO ONE has for WEEKS! I've called back 3-4 times now and I get the same response "our manager isn't in or won't answer the phone" RIDICULOUS!!!! read more

Went here a year ago to get a transmission flush. Everything seemed fine until notice transmission leaks and finally a cooler hose popped off. Went to transmission mechanic and was informed how the flushes were done and that whoever did the flush installed the hose incorrect causing the problems. I reached out to store and the corporate customer service and was told i would be connected by a reginal manager .a few weeks later and still no call.... CASE # CS1797520 read more

Very quick and easy. Was not pushed to purchase anything extra. Their lift wasn't working so I couldn't get a tire rotation, but that was fine since they suggested a place to blocks away. Overall, a great experience. read more

I got my car cleaned and absolutely had to get a quick oil change and they are right next door with open availability in their bays. But dang man- 89.95 for an oil change!??!? They did a lot with the full experience. They offered to check the inside cab filter. I declined because the basic stuff like changing a filter, I rather not pay money for. They pulled out and showed me the outside filter. I declined them changing that as well. In retrospect the price they were going to charge to change it out wasn't that bad considering it included the price of the actual filter it self. They checked the lights like doing an inspection. Let me know my license plate light was out. They even offered to replace that too! They also checked my battery levels. I appreciate the thoroughness. I must say, they had awesome customer service. If I get some coupons in the mail, I'll go back over there. But that price range was a little too high for me. read more

Valvoline Instant Oil Change - Inside bay - Oil Change Stations Near Me - Schertz, Texas

Best customer service from beginning to end. Exander, sarah & Kyle . Fast clean. I recommend this location . Waited 2 mins to get in garage . Then 10 Mins for oil Change thank you Zxander read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Schertz, Texas

Great customer service. Have been using this location since they opened taken 3 different vehicles for oil change and inspections. Place is clean and employees are very nice, read more

The lady and gentlemen, servicing my vehicle today, were very kind. They were informative and just really helpful. I had a part under my car that came off and they offered to help put this back on. I really appreciate the professionalism and kindness this staff showed me. Will be back! :) read more

Excellent experience. The topside technician, Hunter, was thoroughly detailed in his work, and he educated me when I asked about low oil levels. I left Valvoline knowing that I'd be back due to Hunter's experience, knowledge, and excellent customer service. read more

Upset!!! I went to get an oil change because I am leaving out from Cibolo Tx to Dallas, Tx on Sunday 25 June. Car was running great before hand. I just received my year Car inspection for my tags. The Shop pulled me in and got to work. They pulled off my BMW cover on my engine. inspected. Pushed my cover back on. Once they were done and paid. I drove off. Not more than 100 Yards, Low power Drivetrain Malfunction, twice. Drive back, I also need someone from Valvoline to call me because this is not the way and to be told that it is not Valvoline responsibility. NOT GOOD. I should expect a call or a message very soon. Day 2. I was awaken from Valvoline Main office and the Servicing Manager Jamie. They wanted to correct the issue first thing and they were going to come to my residence to fix. Jamie did come to my house re-attached my vacuum line and my car is back to Normal. Jamie was very attentive and very apologetic and wanted to get my vehicle back to normal. Valvoline gets my respect and I will come back for service in the future. Thank you read more

Just pulled in to get an oil change and they did not have the oil in stock. Luckily, I was in the area and I didn't make a trip here just for this. read more

Amazing service! They took the time to explain to me everything that they were doing. I learned so much about my car I didn't know. Great price and it didn't take very long to get everything done. My car is running a lot more smooth after going there. I definitely will recommend it. read more

I had such a great experience with the worker Kyle at Valvoline over in Schertz, Tx. He helped me complete a safety inspection for my car and was super helpful and knowledgeable. I had lots of questions I'm sure he thought were silly but he was kind and patient enough to answer all of them. I really appreciate great service like that. Will definitely come back! read more

If I could give a million stars to the 3 gentlemen that helped me yesterday when I was stalled on the road in front of their store I would. Thank you kindly sirs for pushing me to a safe parking spot, helping to try and get my vehicle started in every way and making sure I had called someone to help get me home. Then to top it off giving me and my son bottled waters before leaving. How can I ever thank you enough? I will never forget the kindness, hard work and generosity you bestowed on me and my son, the way y'all worked together like the 3 musketeers and even though I'm sure you were closing stayed to help me anyway. I didn't look at your name tags so I have no idea what your names are but I remember your faces, all the help you gave me and asked for nothing in return. May God bless each of you in every way possible. You deserve all that goodness to return to all of you 100 fold and more. This incident happened at the Schertz Tx. location off 3009. read more

I took my diesel in for an oil change mid day on a Monday. Staff was friendly and on point, answering any and all questions. Great service and they had me back on the road in under 20 min. read more