Blew a tire on the way to my wedding, David made sure we got in and out quick. Excellent service…read moreand I made it back in time. They made my situation a priority and saved the day!

About a month ago, I purchased 4 tire certificates for my Tesla through this location. Recently, I…read moregot nails in 2 of the tires and brought the vehicle in expecting help under the coverage I had just paid for. That's when I was told the rear tires "shouldn't have qualified" for certificates because the inner tread depth was apparently under 3/32. The employee helping us explained that Teslas are known for inner tire wear and even said he was surprised the tires had lasted as long as they did. What stood out most to me was that the manager openly admitted the certificates should not have been sold on those tires in the first place and acknowledged that a mistake had been made by the store. His response was essentially, "It shouldn't have happened, but this is where we are now." As a customer, that was extremely difficult to hear because I relied on their inspection, their approval process, and their recommendation when purchasing the certificates. I trusted that if coverage was being sold to me by Discount Tire employees, then the tires qualified at the time of purchase. Instead of feeling like the store was trying to take accountability for the admitted mistake, the conversation quickly turned into me needing to spend nearly $1,000 out of pocket on replacement tires. The most frustrating part is that I left with the nails still in my tires and no actual resolution whatsoever. Nothing was repaired, nothing was replaced, and the only option presented to me was paying for new tires out of pocket despite the store admitting the certificates should never have been sold that way to begin with. I understand policies exist, and I understand mistakes happen. What disappointed me was the lack of ownership after admitting the mistake was made by the store itself. I wasn't asking for anything unreasonable. I simply believed that if a customer purchases coverage in good faith based on the store's own inspection and approval, they should not be left carrying the financial burden when the store later admits those certificates never should have been sold. I truly hope corporate reviews this situation because no customer should walk away feeling like the protection they paid for only mattered until they actually needed to use it.

I decided to try the Walmart Auto Center in Spring Branch, because the other tire store was back…read morelogged with appointments. I was pleasantly surprised that I could find the same tires at Walmart online. I ordered the tires, made my appointment for the following day and arrived on-time for my appointment. Forty Five minutes later my Cooper A/T truck tires were mounted with a lifetime balance warranty, and hazard replacement. The process was very easy, and I saved a little money buying the tires online. I would recommend this tire center if you're in need of new tires or an oil change. They have batteries, jacks, accessories, and new tires to check out while you're waiting. The Cooper A/T tires ride very nice on the highway, and they don't have road noise like my old Goodyear tires.

Spent FIVE HOURS here trying to get my flat tire replaced. They had me look around town for a part…read morethey didn't have but that they needed to take my tire off. Once I finally found the part (45 mins away) and came back, they told me that he gave me the wrong name of wheel lock key after looking for it in over 4 stores. Completely inconsiderate of people's time. Highly recommend just going to the discount tire across the street.

I had low air in a tire. The guys found nails in TWO of my tires, and quickly patched both tires,…read morefor a very reasonable price. The employees were very nice and hard workers. I was back on the road in no time!

Best tire shop that stays open till 6:30p saved me when I needed an emergency tire replacement…read more Stand up guys who double check their work.

This is the second time I've stopped by Martinez tire for a flat repair. The first time, they…read morerepaired my son's tire (run flat) on his BMW (after waiting an hour at discount they would not touch it). Martinez had it fixed in less than 15 min. During this visit, I brought in a company car to have a flat repaired. It was fixed in less than 30 minutes with none of the BS run around that you expect at DT. Customer service is always great and they have a huge selection of tires. This is a great shop to bring your vehicle to for repairs at a FAIR price.

This place sucks! I went in to get a tire repaired today. They opened at 8am, i sat and waited till…read morethey pulled the Porsche and the lightening truck out of the bays....went in and said I needed a tire repaired. He said ull it in the second bay and my guys will repair it for you.......well. 8:15 first guy strolls in, 8:25 another guy strolls in. The 2 guys and manager are ba k and forth across the shop several times, pulled another Porsche out and parked it, never talked to me. Sat there fpr over 40 minutes with no service!!! I wouldn't take a bicycle there for repairs. Went up to Villasenor's (where i should have gone anyway) and they had me fuxed up in 10 minutes. Don't waste your time on this place​

Customer service was outstanding! Very friendly and respectful…read more I came in asking for my brakes checked. They performed a thorough brake check and stated that there was no reason to change my breaks yet. They said everything looked great, pads, rotors, all of it. I was so surprised that I wasn't going to have to shell out hundreds of dollars. I asked if they saw nothing at all. They said "we noticed you are a little past due on your oil changes, but that's it." They had my car there so I had my oil change completed instead. I don't think I've ever had an auto shop not try to charge me for some service I didn't need. Their integrity won me over. I'll be back.

What a Blessing that this location was open! My tire went flat between Bulverde rd. & Borgfield rd…read more Literally when the down pour of rain started 18th of April. My husband came and had to change my tire amidst all of the rain. Just to put my spare on and find it was flat! The ONLY place open was Pep Boys. And my oh my did these guys really work to patch my tire quickly and efficiently so that my vehicle was safe to drive home. If ever you think about using this location, rest assured that start to finish you Will DEFLY get Excellent Customer Service. Thank you Guys!

I came to my home shop after being let down by the staff at the prev DD i visites. as always then…read moreAustin Hwy location was exceptional in every way. especially excelling in customer service. Eric and Roman as well as Daniel were on their game and I can't praise them enough for performing well, well beyond any obligatory presumptions that patron like me might make but these guys are the shi!7... best crew working for the most outstanding, not to mention... stand-alone service keeping. "Tired eyes wear patches, sparingly..." said what poet?

Amazingly attentive kind and effective ! Fixed my flat in an hour or less and for free!! Shout out…read moreDalton for being awesome!

I was visiting San Antonio when my son's 2008 Nissan truck suddenly broke down -- not exactly the…read moresituation you want to be in away from home! A nearby stock clerk recommended Belden's Automotive, and I'm so glad he did. From the moment I walked in to the moment I drove away, the staff made me feel genuinely welcomed. Tommy Roy, your customer service was outstanding -- he was attentive, professional, and made sure I felt confident and comfortable about the repair before I got back on the road. From the moment I walked in to the moment I drove away, the staff made me feel genuinely welcomed. The customer service was outstanding -- they were attentive, professional, and made sure I felt confident and comfortable about the repair before I got back on the road. Thank you so much!

Eli, Jeff and Tommy are great advisors! Friendly service and great mechanics on board! Best place…read moreto get diesel work done!

Used this service today: Quick answered call. Quick response and arrival Fast service…read more Installed four tires this time. Very different from other mobile tire repair Service companies.  You can buy tires from Blue Cord and Blue Cord will deliver the tires and install them.  Very reasonable pricing for tires and svc. Jose did an awesome job.

I called and made an appointment. I filled out the info and was waiting. I called to check and he…read moresaid he couldn't come. I sat around waiting. I wouldn't recommend this place.