I visited the Jiffy Lube located on Trolley road for a scheduled oil service before the Memorial weekend and had a very disappointing experience as the lack of quality control during my service was discovered. My oil plug blew out the oil reservoir while driving down the interstate. As I managed the situation the best way I could and politely explain to management what happened along with the timeline of events. I submitted a service claim as recommended by Jiffy Lube customer service, as I was reimbursed for my initial service, but was denied additional inspection of my engine as I am now experiencing residual issues after the initial anomaly. Be advised, It will be up to one discretion to visit any Jiffy Lube service center without, one conducting your own post engine and oil plug inspection and verification after your oil service. I will not be returning customer based on the lack of accountability and concern after the incident. read more

thank you, great job Diamond Green and the whole crew. They got me in and out in no time.

Staff was very friendly and informative during my visit. There was a wait but it's first come first serve and my service time was fast. I would definitely recommend this location to others. read more

fast great service! Everyone was friendly and courteous. I had a quick oil change and tire rotation. Great job!

Great experience here. The guys were super nice and helpful w my uber and Lyft inspection and very affordable. Highly recommend them!!

Jiffy Lube on Old Trolley Road, staffed by manager, Diamond, and service personnel, Treyvon and Sam provided an excellence experience. All were friendly and professional. They gave me a choice of staying in my car or having a seat in the office area. I was offered a cold bottle of water. They quickly changed my oil, inspected my fluids, and put air in my tires, washed my windshield and used the air hose to remove all the leaves caught in the space underneath the wipers. They protected my seat and steering wheel with plastic and the floor with a paper mat. Diamond expressed her concern about one tire that was lower than the others that she thought I might have picked up something and was still in my tire. (I went to Mavis where I had bought my tire to get it checked. She hit the nail on the head. My tire had a nail in it.) I was pleasantly surprised at the cost as I was expecting more. They certainly deserved the 5 stars. read more

Worst service ever. Received an oil change. Shortly after oil change, went on a trip and had to pull over half way due to check engine light. Had the vehicle towed to auto repair shop. Found out that all the oil drained out due to the filter not being properly installed. Notified the shop and received the run around. Submitted a claim with Jiffy Lube Corporate. Was NEVER able to get ANYONE from Jiffy Lube to contact me. After 3 weeks of near constant calling, received an email denial stating there was an unusual engine noise on arrival. An engine noise will not cause oil to leak out through an improperly install oil filter. DO NOT GO TO JIFFY LUBE!! Not 1 person had the decency to call a customer with an issue. read more

Hunter did a really good job he made me feel welcomed and heard and made the time enjoyable 100% would come again

quick service and very friendly! Everyone was very helpful and let me know about which filters to use!

I got my oil changed here 3 months ago. I had to go get another one two days ago because my oil was so low every time I turned the light would flash on. I found out my cap was not properly tightened, so I had been losing oil. I was supposed to have 2,000 more miles before a change. I just wish the speed of the work was matched with quality and care. read more

Amazing job during my oil change Fast, efficient, and friendly. Highly recommend for anyone .

I went recently to Jiffy Lube for basic oil change which I have used Jiffy Lubes in the past in different States. I had a $15.00 coupon which I used and service was great in and out in 10 minutes. The guys very polite but when I paid after the coupon was used I was taken back on the charge of $96.99 for basic oil change. I said this had to be a mistake and had never paid this amount for oil change. I contacted corporate and they gave me DM info and to date nothing has been done. read more

well i got there when they opened, was told my car could not be serviced until a 2nd employee showed up. An hour later still no show. I was the only customer, went in and asked if there would be a better time to come, he said "maybe noonish".....i left and after 30 yrs of patronage i will never be back. So thats it. read more

Wow...just had an awesome experience here...quick/good oil change from and nice and competent crew...jeep is running smooth again after embarrassingly too long of an interval between oil changes...even took the time to do a quick estimate on spark plug replacement...really can't ask for anything more and will be back for sure and thanks again guys! read more

Every time I go to Jiffy Lube, they deliver excellent service and get me in and out very quickly. I will never take my car anywhere else.

I definitely want to NOT suggest these people to do your inspections on vehicles bc they pretty much like to take advantage of people at all cost. I have used them once before where one of the employees gave me a heads up about inspection requirements before so I was able to fix it before they told me to pay them. I went to take care of that issue before giving them my money that time bc that employee was a descent human being. But today was a completely differently experience with the POS manager there. When I say keeping customers is not their main goal then today is definitely one of those days. The first thing the manager looked at was my front tires, then proceeded to do all of the other inspection requirements then at the last minute when it was time to pay him $20, they showed me a paper saying failed bc of the first thing he looked at. He said it was bc he did the whole inspection. But I made sure to tell him he could've at least told me & I will definitely not ever use them again. What a POS to take advantage of a woman like that. He is definitely NOT manager material. He could've told me that since that was literally the first thing he looked at. These people rather rob you of a measly $20 then keep a faithful customer bc of their greed.. I will never go back there & I've already told everyone I know how messed up that was. This is why a man should always be with a woman to look after her bc of POS men like him. That was dirty & shoes zero integrity on his part or Jiffy lube. read more

i am in a rental car which this morning showed low tire pressure in all four tires. i pulled into this establishment with only one car being serviced. three team members were available and only one person servicing the auto. they made me wait 10 min while they all moseyed around the bay. not one person offered to assist me read more

Needed an oil change during a recent trip. This place was recommended by a family member. I though I would go check it out for grins. The staff was friendly and knowledgeable about all the services. They also keep their customers well updated about how much longer your visit will be. Went on Christmas Eve and was surprised to see Jiffy Lube was even open. The young attendant came out and gave details on what they were going to do to the car during the inspection. The information made me feel more relaxed as a first time customer During the inspection, the staff found the engine filter to be quite disgusting. They pulled it out and replaced it upon verbal approval. They made other recommendations that will be taken care of at a later time back home. The staff answered all my questions and got me on my way. I will warn that depending on what type of oil you need, it could be costly. I had to have a synthetic blend. Overall a good trip. read more

If I could give less than 1 I would. The issue has NOTHING to do with staffing... there are 4 people here but they are slower than slow, no one spoke to me about what I needed done, the workers are walking around with no sense of urgency drinking energy drinks. I'm beyond angry. read more

Went in today and had an awesome experience! Kat was AMAZING and made what is usually an uncomfortable situation for me( I know nothing about cars) into an enjoyable time. Didn't catch the names of the guys working on my car but they were nice and friendly too. Will definitely be back for my next oil change! read more

This is the third year I have used Jiffy Lube at this location in Summerville (on Main Street) to perform my Uber/Lyft inspections. They are quick, super friendly, and so convenient. I would recommend this Jiffy Lube to anyone who needs an oil change, inspection, etc. Give them a try! You won't be disappointed. Thanks again, Jiffy Lube! read more

Good service, I had a brief wait. The gentleman who spoke with me was the manager. He was patient and explained the different options with me to not only get what my car needed but also keep my warranty in effect. I didn't have a coupon, so he provided me with one. When the dealership is not available I will definitely go here. read more

If I didn't desperately need an oil change I would have left. They smoke heavily in the waiting area, so my kids and I walked in to a smokey nasty waiting room. We ended up waiting outside on an almost 100 degree day just because it was so bad. I can see why there was no wait! I won't be coming back. read more

The workers were all so friendly & my oil change and filter change was done in 20 minutes! They even gave me a coupon.

I always feel like I am very well taken care of when I get my oil changed here. I have two vehicles and both will always come to this location. Shannon Kayla and Harry are amazing as alwaysThey never try to oversell and always make sure that you're aware of everything that's going on with your vehicle read more

They were super friendly, communicated well, and did everything in about 20 minutes..10 minutes less than the average wait time for other shops. read more

Interesting experience at the jiffy lube this morning. I always come to either this location or the one on Ashley phosphate. Today the service rep tells me I had zero oil in my car. I was a bit surprised and questioned him so we walked outside and spoke to the tech who said it was low but it did have oil. Next as I am checking out he says we didn't check the air filter bc whoever tightened last time screwed it on to tight. We pull the service history and it was serviced at this location last time...imagine that. He then says well we didn't want to break it so we just left it alone. Wish the guy would get his story straight before telling a customer he doesn't have oil in his car. For the most part I get good service here but today was a fail. read more

Jiffy Lube - View from the waiting room - Auto Repair Near Me - Summerville, South Carolina

Great service. Brenton, Noah and Harry were very professional and got me in and out in about 20mins. The billing was clear and Harry talked me through each charge. Very customer oriented. read more

Wonderful job by wonderful and friendly people. This is my third year with Jiffy Lube at 1672 Old Trolley Road Summerville, SC. I have you used them before for oil change, but also for car inspectionl; however, this is the first time I write a review. Every time the I go I enjoy the whole atmosphere in and around the store is really great. I gave a 5 star for several reasons: 1. No one smoking on the waiting room, so it smell clean. 2. The workers that were there (a young lady and a young man) were both very friendly. 3. The work was fast and I did not even had to wait more than 15 minutes. I do not mind to wait if there is a need, but in any case they were pretty good with time. 4. The service has always been efficient and thus I am a returning customer. Arnold read more

These guys are the best...been there before in my truck, then brought my sister in her car...I know you get a flower from the other guys and that's nice but when you can get a smile, some laughs and sit in your car and watch them work as a team like doctor's in an operating room that's great especially now a days in These times. Push up guys. I have been a GM in the hospitality industry for 16 years and you guys definitely give excellent customer service. read more

Steven and crew did a fantastic job and was very efficient! I was in and out in about 12 minutes.

Both workers were very patient and QUICK!! Customer service was excellent!! They went over all my billing info with me and never tried to sell me something, only told me to make sure I look up coupons! read more

Paid $100 for an oil change (yes $100) only to have my car start leaking oil immediately. Paid $60 at the dealership for another oil change because these idiots used the wrong drain plug in my car. Called several times and they apparently don't know how to answer the phone. AVOID THIS STORE. Way too expensive and completely incompetent. read more

Such a great place to get your oil changed with friendly informative staff that work hard to get you in and out with a smile! They don't try to over sell you on anything you don't need and are very honest people here. I won't go anywhere else! read more

Stopped in july 3rd. the only person working was a veteren worker. I could tell he knew what he was doing, also talked so fast I could not think that quick. He kept pushing for the synethic oil. Saying that they wont cover my car if I choose convential ?? what ?? then said it was $75 wow. I told him I was on vacation here, He have me a coupon, ok cool. Then told me that my car needed 5W30, clearly states on the engine 5W20. I told him no, I want 5W20. I know why he tried to push that oil. The 5w20 was in the wall rack and had to be opened and manually poured. Don't care dude, do your job. He was training a new girl, so I was patient. it took 49 mintues. 4 other cars behind me got mad and drove away. Total was 110 !!!! hell no, I had to remind him about the coupon and the discount on my air filter, total was $82. still to high but needed it done. read more

Beware of this place!! Took my car here for a standard oil change. Seemingly no problems until about a month later when I started leaking oil. Took it to a mechanic and he tells me that the bolts on my oil sending unit were loosened. Actually one had completely fallen out and was missing. According to him it's one of the oldest tricks in the book and that these bolts do not work themselves loose. He fixed it for nothing! When we went back to Jiffy they emphatically denied it and refused to even return our money. Also the district manager took 10 days to return our call and then said he would investigate but never called again. If you ask me this place will cost you more than a simple oil change and doesn't deserve to be in business!! read more

New management here. Excellent customer service, just went in for a standard oil change and the manager went above and beyond to make sure the best service was offered. Keep in mind this is not a mechanic place, they just do oil changes, and minor stuff. I would come back again for any minor services. read more

Went to Jiffy Lube hoping our coupon would assist in getting a cheap oil change. Should've gone down the street. Not only was the oil change $40, but they didn't provide all of the services listed that came along with the oil change. Vacuum? Broken, but we could drive across town to another Jiffy Lube and get it done. Windows washed? Only after we reminded them that it came with it. Not to mention there was another guy there with us that wasn't getting either done b/c they just failed to "remember to do it". Pass this place every day and they hardly ever have business and I can tell why. From now on I'll either go to Precision Auto Tune or just do it myself. 1 plus, the free water was clean and refreshing. read more

I have been going to Jiffy Lube last 5-7 times for an oil change. I was due Aug 2021 so I went back to get my oil changed. The website said they open at 9 am on weekends. Got there and they did not open the bay doors until 10 am. I was third in line With three employees it took 35 -40 mins each for one car to get an oil change. Once it was my turn, after sitting in a hot bay in my car without air conditioning for about 20 mins they finally tell me that my drain cap is rounded. they asked where I got my last oil change, in which I replied right here. One employee said they would order s new cap from auto zone in which would take an additional 10 mins. After 10 mins they tell me they cannot get the cap off to even drain the oil.. Now 40 mins into my turn in the bay and nothing was done. Spoke to the manager in which she told me this is NOW MY ISSUE. They will not pay for a new cap, or help me fix this issue that they caused. I WILL NEVER GO TO JIFFY LUBE AGAIN. read more

It's a Jiffy Lube, they change your oil and get you out quickly. Waiting room could be a little larger but the service was good and was out in a little under an hour on a busy Saturday. read more