i was visiting from los angeles and came in because my phone had severe water damage…read more maui was amazing! he was very personable and professional. he listened to all my concerns and remembered the details of my requests. even though the store was busy and he worked quickly, he never made things feel rushed. he always took the time to explain things and make sure i was happy with what i was getting. i have been with t-mobile for more than 20 years and this is one of the best experiences i've had.

Horrible experience...! Not only T Mobile internet SUCKS!…read moreI'm here to return my equipment, first I waited 45 just to return the modem, now it's been 15 minutes and they can't find the equipment serial numbers in their system. AVOID T MOBILE! GO with SPECTRUM all the way! So glad to be back with Spectrum!!!

The metro in canyon county is a joke! I have been calling for days no answer or they just hang up…read moreon me. I called this store and picked up my call rite away! I spoke to Robert and he was such a help and was super helpful! 5 stars for this location and 5 stars to Robert.

These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I…read morewent here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !

I am absolutely furious with the way My Wireless/AT&T handled my switch from Verizon. On Friday, I…read morewent in with my family to move our lines over to AT&T because the plans were more affordable. I explained to the rep Marcus that we also wanted to upgrade every phone. He said he could help but was leaving for the day and told me to come back in a few days to finish everything. He switched us over but didn't do any ordering of phones. Today (Monday) I came back ready to upgrade and was hit with the most ridiculous excuse I've ever heard... Marcus said my account was "on hold" and that he needed a manager to release it. He didn't know when the manager would even show up. Seriously? I drove to the other location on Golden Valley to talk to his manager Rick myself. That's when the truth came out: Marcus opened my account wrong, and because of his mistake I now can't upgrade my phones for THREE MONTHS. Rick and another employee, Mark, flat out told me there was nothing they could do. Their only advice? Go back to Verizon or switch to T-Mobile. I called Marcus again and he refused to admit fault, just kept telling me to "wait." Wait for what? For three months of their mistake to magically go away? Absolutely unacceptable. Because of their complete incompetence and zero accountability, I am DONE with AT&T and My Wireless. My entire family is moving to T-Mobile. If you value your time, your money, and basic honesty stay far away from this place. This has been the most unprofessional and infuriating customer service experience I have ever had.+ all of the employees are under the age of 30 they are unprofessional and need to be retrained.

The store representative, Justin, was SUPER knowledgeable and helpful, but the franchise owner, My…read moreWireless, is doing him filthy by having him as the only employee on the clock all day long. I came in when they first opened, and there were like 4 or 5 people ahead of me. I waited almost an hour, and only 1 person had been helped during that time because they were apparently going through every little detail of his phone bill. The other people in line said they were there the day before and it was the same exact situation, so I left and came back in the afternoon only to find a similar line of customers where I waited yet another hour to be helped. It doesn't matter if it's busy due to peak traffic hours, there's absolutely no excuse for this understaffed corporate greed. Does he ever get a break or a lunch? Is that even legal? Do better, My Wireless!!!

Mauricio was very patient with me. He resolved three of my issues. It's a small store so be…read morepatient. It's only three people in the store. I've been with Metro 20 years. Never had any issues always get good service.

I went in to buy a flip phone for my elderly dad, the young guys in there were busy talking between…read morethemselves in Hindu, I thought it was rude to begin with because I didn't understand what they were saying. When they finished their conversation, they told me their store didn't have the phone in store and that they would have to get it from another one. It took 2 days, several calls looking for their actual store number, the number the guy told me i could call him on was answered by another person who said it was he was a cousin and that it was his number but he wasn't available. Right after I hung up, he called me all apologetic that the phone was not in. After an entire morning/afternoon, he called me to tell me the phone could be picked up. They even charged for a new SIM card when they easily have given my brother for free since they didn't honor their word about delivering the phone when they said they would. Fast forward to Sunday March 24th, turns out they activated the wrong number to the SIM card that was suppose to be for this phone and now my sister has no phone for 2 days until they can fix the problem. WTH?!!!!! Incompetent people representing Metro by T-Mobil at this location.

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I can't say enough good things about this shop. I've been coming here for years and have referred…read moreall of my family and friends. The customer service is above and beyond. Rich is so knowledgeable and a wonderful person. I highly recommend this shop to everyone!

This location is the Best !! They have employees who really like their jobs, know their products…read moreand services!! Shaun was amazing!! Professional, knowledgeable and honest!! He really helped us with all our needs My sister needed a case and car charger I needed to erase data from my iPad he helped there and We bought two iwatches !! The deal was buy one get one free that is a great value !! Manager Jasmine was also great She check us to see if we were good !! So friendly and nice I like the fact they are kind Hurry get down there and get a new phone, watch you won't be disappointed!! Thank you team you're doing magnificent!!

Thank you so much, Anferny, for your patience and for helping set up my daughter's Apple Watch…read more Really appreciate your kindness and support!

Brought in my iPhone 13 Pro after water got into the TrueDepth camera and killed Face ID. I had…read morealready opened it up myself and knew the module was toast. Tortello knew right away that the 13 Pro doesn't repair like the older phones and needs a full TrueDepth module swap, and even pointed me to Apple's Self Service program in case I wanted to try it myself. That kind of honesty when they could have just taken my money told me everything I needed to know. Flat fee, genuine Apple part with a year warranty, and seal replacement as standard practice. Part came in early and they turned the repair around in a few hours. Face ID, Apple Watch unlock, and Portrait mode all work perfectly now and the service history shows a genuine TrueDepth camera. Friendly, easy going, and clearly knows this stuff at a level most shops don't. I priced this against a mail in place that quoted me way more and would have meant shipping my phone across the country. Glad I went local. Highly recommend.

After calling at least a dozen businesses listed on Google for "Electronic Repair-iPod", with no…read moreluck, I came across Tortello Repair service in Newhall, California, Near Magic Mountain Amusement Park. I came across Ms. Stefanny Tortello, a VERY talented woman who said she could replace my iPod battery and function-button cover with a new battery that I supplied. I took it to her one afternoon, and she said it would be done the next day , and that I could pick it up first thing the next morning. The iPod works as well as when it was new, and I am very happy that Tortello Repair Service exists, and I am glad to have met Stefanny, and would suggest to anyone with an electronic device that needs repair, to give Tortello Repair Service a call. Five out of Five Stars!!!

Both Yelp and Google say this store opens 10am on Sunday. I went over there today after 11am and…read morethey were closed. And the hours posted on the door say they open at 10am as well.

Went to upgrade my phone in store today. Been a long time loyal customer over 20 years…read more Salesperson did not speak a word of English. She spoke to me in Spanish only I assume. Asked several times for help and she just repeated ' no mas'. Another customer in the store said they don't speak English in that store. Left and went outside to check location to make sure I hadn't crossed the border by accident !! Unless your fluent in Spanish do not go this store .

I had a great experience, they even texted me after fixing it to see if I everything was ok with my…read morephone

Wonderful staff who serviced my phone and transferred all my data from my old phone so quickly ‼…read more Very professional and knowledgeable in their field of technology‼‼ I would highly recommend them‼‼

I needed a new battery for my iPhone 12. As promised, the battery was installed and is working…read moreperfectly. I would absolutely recommend this business if you need any service on your iPhone.

This is my go-to for affordable, reliable iPhone repairs, vs the overpriced Apple store any day…read more They are cool, fast and so helpful! Highly recommend. Thank you!!!