i was visiting from los angeles and came in because my phone had severe water damage…read more maui was amazing! he was very personable and professional. he listened to all my concerns and remembered the details of my requests. even though the store was busy and he worked quickly, he never made things feel rushed. he always took the time to explain things and make sure i was happy with what i was getting. i have been with t-mobile for more than 20 years and this is one of the best experiences i've had.

We arrived about less than 10 mins before 10 AM, my mom and I were the third to forth person in…read moreline waiting outside the store. The pink blankets are sooooooooo kyoote, no cap!!!! We got about FOUR here earlier this morning. THINK PINK

The metro in canyon county is a joke! I have been calling for days no answer or they just hang up…read moreon me. I called this store and picked up my call rite away! I spoke to Robert and he was such a help and was super helpful! 5 stars for this location and 5 stars to Robert.

These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I…read morewent here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !

I am absolutely furious with the way My Wireless/AT&T handled my switch from Verizon. On Friday, I…read morewent in with my family to move our lines over to AT&T because the plans were more affordable. I explained to the rep Marcus that we also wanted to upgrade every phone. He said he could help but was leaving for the day and told me to come back in a few days to finish everything. He switched us over but didn't do any ordering of phones. Today (Monday) I came back ready to upgrade and was hit with the most ridiculous excuse I've ever heard... Marcus said my account was "on hold" and that he needed a manager to release it. He didn't know when the manager would even show up. Seriously? I drove to the other location on Golden Valley to talk to his manager Rick myself. That's when the truth came out: Marcus opened my account wrong, and because of his mistake I now can't upgrade my phones for THREE MONTHS. Rick and another employee, Mark, flat out told me there was nothing they could do. Their only advice? Go back to Verizon or switch to T-Mobile. I called Marcus again and he refused to admit fault, just kept telling me to "wait." Wait for what? For three months of their mistake to magically go away? Absolutely unacceptable. Because of their complete incompetence and zero accountability, I am DONE with AT&T and My Wireless. My entire family is moving to T-Mobile. If you value your time, your money, and basic honesty stay far away from this place. This has been the most unprofessional and infuriating customer service experience I have ever had.+ all of the employees are under the age of 30 they are unprofessional and need to be retrained.

The store representative, Justin, was SUPER knowledgeable and helpful, but the franchise owner, My…read moreWireless, is doing him filthy by having him as the only employee on the clock all day long. I came in when they first opened, and there were like 4 or 5 people ahead of me. I waited almost an hour, and only 1 person had been helped during that time because they were apparently going through every little detail of his phone bill. The other people in line said they were there the day before and it was the same exact situation, so I left and came back in the afternoon only to find a similar line of customers where I waited yet another hour to be helped. It doesn't matter if it's busy due to peak traffic hours, there's absolutely no excuse for this understaffed corporate greed. Does he ever get a break or a lunch? Is that even legal? Do better, My Wireless!!!

Mauricio was very patient with me. He resolved three of my issues. It's a small store so be…read morepatient. It's only three people in the store. I've been with Metro 20 years. Never had any issues always get good service.

I went in to buy a flip phone for my elderly dad, the young guys in there were busy talking between…read morethemselves in Hindu, I thought it was rude to begin with because I didn't understand what they were saying. When they finished their conversation, they told me their store didn't have the phone in store and that they would have to get it from another one. It took 2 days, several calls looking for their actual store number, the number the guy told me i could call him on was answered by another person who said it was he was a cousin and that it was his number but he wasn't available. Right after I hung up, he called me all apologetic that the phone was not in. After an entire morning/afternoon, he called me to tell me the phone could be picked up. They even charged for a new SIM card when they easily have given my brother for free since they didn't honor their word about delivering the phone when they said they would. Fast forward to Sunday March 24th, turns out they activated the wrong number to the SIM card that was suppose to be for this phone and now my sister has no phone for 2 days until they can fix the problem. WTH?!!!!! Incompetent people representing Metro by T-Mobil at this location.

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

Rich the cell phone Doctor can fix your cell phone & treat you as a family member with great…read morepricing fast repairs with quality workmanship..

Make an appointment people! Don't walk in and get annoyed because there is a wait! We live in the…read morebusiest city in Santa Clarita, so don't be annoyed that there is a wait on a Saturday if you didn't make an appointment. That's your own fault. I made an appointment at the Valencia location on the same morning an hour before they opened and was seen within 5 minutes of walking in at 11:00 on their busiest day. If you don't make an appointment, expect a long wait. It's super easy and you have no one to blame but yourself if you don't. BTW we are Gen X and figured it out. So can you. They even text you if you need to wait a bit longer once you make the appointment and it's super easy. This is the 3rd upgrade in 5 years that we have made an appointment ON A SATURDAY, their busiest day; walked in, did what we needed to do and walked out super happy. Kelly was amazing. The store was filled with walk ins who didn't make appointments. She was calm, personable and efficient. She answered all our "dumb" questions that I'm sure she has heard 1000 times and not once did she make us feel stupid. Kelly was so knowledgeable and explained everything to us so we understood. She ever caught a glitch on my husband's account and fixed it right on the spot. She is great! When I have an opening at my company, I'll be coming to steal her from ATT, so you better give her a raise.

Kelly was amazing! She fixed the issue I had with my phone very quickly, and explained what the…read moreproblem was. I recommend requesting her if you need assistance with your phone.

Got my Ps5 fixed here about a month ago…read more Great price. Great timing. Great person. 10/10 would recommend every time

Brought in my iPhone 13 Pro after water got into the TrueDepth camera and killed Face ID. I had…read morealready opened it up myself and knew the module was toast. Tortello knew right away that the 13 Pro doesn't repair like the older phones and needs a full TrueDepth module swap, and even pointed me to Apple's Self Service program in case I wanted to try it myself. That kind of honesty when they could have just taken my money told me everything I needed to know. Flat fee, genuine Apple part with a year warranty, and seal replacement as standard practice. Part came in early and they turned the repair around in a few hours. Face ID, Apple Watch unlock, and Portrait mode all work perfectly now and the service history shows a genuine TrueDepth camera. Friendly, easy going, and clearly knows this stuff at a level most shops don't. I priced this against a mail in place that quoted me way more and would have meant shipping my phone across the country. Glad I went local. Highly recommend.

Both Yelp and Google say this store opens 10am on Sunday. I went over there today after 11am and…read morethey were closed. And the hours posted on the door say they open at 10am as well.

Went to upgrade my phone in store today. Been a long time loyal customer over 20 years…read more Salesperson did not speak a word of English. She spoke to me in Spanish only I assume. Asked several times for help and she just repeated ' no mas'. Another customer in the store said they don't speak English in that store. Left and went outside to check location to make sure I hadn't crossed the border by accident !! Unless your fluent in Spanish do not go this store .

Such a nice and hardworking man! I was in and out of there in 30 minutes and my phone is good as…read morenew!

Had the party I needed when no one else did, also Christian based which is phenomenal to see,…read moreMelvin was the man

Real nice girl that works behind the counter. I had a bad battery on my iphone and brought it in. I…read morebrought in my own replacement battery and she just changed it out and did not charge me for it. She kept the phone for a couple of hours to make sure it took the charge and it did. Thank you.

I needed a new battery for my iPhone 12. As promised, the battery was installed and is working…read moreperfectly. I would absolutely recommend this business if you need any service on your iPhone.