Brought in my iPhone 13 Pro after water got into the TrueDepth camera and killed Face ID. I had…read morealready opened it up myself and knew the module was toast. Tortello knew right away that the 13 Pro doesn't repair like the older phones and needs a full TrueDepth module swap, and even pointed me to Apple's Self Service program in case I wanted to try it myself. That kind of honesty when they could have just taken my money told me everything I needed to know. Flat fee, genuine Apple part with a year warranty, and seal replacement as standard practice. Part came in early and they turned the repair around in a few hours. Face ID, Apple Watch unlock, and Portrait mode all work perfectly now and the service history shows a genuine TrueDepth camera. Friendly, easy going, and clearly knows this stuff at a level most shops don't. I priced this against a mail in place that quoted me way more and would have meant shipping my phone across the country. Glad I went local. Highly recommend.

After calling at least a dozen businesses listed on Google for "Electronic Repair-iPod", with no…read moreluck, I came across Tortello Repair service in Newhall, California, Near Magic Mountain Amusement Park. I came across Ms. Stefanny Tortello, a VERY talented woman who said she could replace my iPod battery and function-button cover with a new battery that I supplied. I took it to her one afternoon, and she said it would be done the next day , and that I could pick it up first thing the next morning. The iPod works as well as when it was new, and I am very happy that Tortello Repair Service exists, and I am glad to have met Stefanny, and would suggest to anyone with an electronic device that needs repair, to give Tortello Repair Service a call. Five out of Five Stars!!!

If you have any issues with a cracked screen protector for your iPhone, this is the place to go…read more Super fast service, friendly, efficient, and great price point. If I have any more issues with a cracked screen protector, I will definitely go back to them in a heartbeat.

Well I purchased the $50 screen protector. Despite the price, I saw the 30 day warranty and thought…read moreit'd be worth the price. I the screen protector did get damaged after about 6 months of use. I went in to get it replaced and paid the $12.99 copay. After a a few days the replacement protector started to bubble. I worked it back down a few times, but bubbling got worse. Believing it was still under warranty I took it back in well before the 30 days. The clerk tried to work it back down, but was unsuccessful. I told him to replace it as I was leaving town for several months. He replaced it and advised me it was $12.99 copay. He confirmed that I just had it replaced, but replacement protectors are not covered under the 30 day warranty. This made no sense to me as I just paid the copay and now they are charging me again for their workmanship. Not a good value!

Brian and Joe at the Santa Clarita Valencia uBreakiFix were amazing! They fixed the front and back…read moreof my phone and replaced the battery all within just a few hours. From the moment I walked in, they greeted me with smiles and were incredibly accommodating. They answered every question I had without hesitation or attitude and made the entire process easy and stress-free. I've been coming to this location for years, and Brian and Joe truly provide top-notch customer service. uBreakiFix should be very happy to have these guys on their team. Highly recommend!

Formal Customer Complaint…read more I arrived at ubreakifix at 6:45 p.m., while the store was still open and scheduled to close at 7:00 p.m. There were two customers ahead of me who were waiting to pick up their phones. When it was my turn, I informed the person working there at the time by the name if Jose that I wanted to purchase the $40 phone protection plan and only had a quick question regarding what the coverage included. Before I could ask my question, Jose told me that he "didn't have time" to answer it. His overall demeanor made it seem as though he was in a rush to get everyone out of the store before closing. I explained that I already knew which protection plan I wanted to purchase and only needed clarification on the coverage. I also assured him that my question would only take a moment. After that, he reluctantly allowed me to remain and complete the purchase. I later learned that he was trying to leave early so he could make an 8:00 p.m. movie. While I understand that employees have personal plans outside of work, customers who arrive during normal business hours should still be treated with professionalism, patience, and respect. I arrived before closing, knew exactly what I wanted to buy, and was simply asking a reasonable question about a product I was purchasing. I was disappointed by the interaction and felt that I was being rushed instead of assisted. I hope this feedback is taken seriously so that future customers receive the level of service they should expect during posted business hours. This review gets two stars because I understand we all have our bad days and those don't normally reflect who we are as people in the long run. I genuinely do think Jose would have provided better customer service if he didn't have a movie to catch.

I needed a new battery for my iPhone 12. As promised, the battery was installed and is working…read moreperfectly. I would absolutely recommend this business if you need any service on your iPhone.

This is my go-to for affordable, reliable iPhone repairs, vs the overpriced Apple store any day…read more They are cool, fast and so helpful! Highly recommend. Thank you!!!

I wanted to say that I was greeted at the Santa Clarita Cricket Wireless store by Natalie and I…read morehave to say that she was very knowledgable about the products that she showed me. Her attitude and personality was very pleasing and allowed me to be comfortable and not feel sales pressured. Because of her I am going to become a Cricket customer! Thanks again Natalie for being so awesome! Robert

5G devices at a great low price. I bought the Samsung a13 5G and It's amazing quality. I love the…read moreservice as well it is under AT&T.

Mauricio was very patient with me. He resolved three of my issues. It's a small store so be…read morepatient. It's only three people in the store. I've been with Metro 20 years. Never had any issues always get good service.

I went in to buy a flip phone for my elderly dad, the young guys in there were busy talking between…read morethemselves in Hindu, I thought it was rude to begin with because I didn't understand what they were saying. When they finished their conversation, they told me their store didn't have the phone in store and that they would have to get it from another one. It took 2 days, several calls looking for their actual store number, the number the guy told me i could call him on was answered by another person who said it was he was a cousin and that it was his number but he wasn't available. Right after I hung up, he called me all apologetic that the phone was not in. After an entire morning/afternoon, he called me to tell me the phone could be picked up. They even charged for a new SIM card when they easily have given my brother for free since they didn't honor their word about delivering the phone when they said they would. Fast forward to Sunday March 24th, turns out they activated the wrong number to the SIM card that was suppose to be for this phone and now my sister has no phone for 2 days until they can fix the problem. WTH?!!!!! Incompetent people representing Metro by T-Mobil at this location.

Went there to replace my screen protector on my phone. I ended up also doing the service to clean…read morethe charging port and now my phone looks and works just like new. Great customer service as well. Will definitely go back!

Regional price great customer service very fast 5 out of 5 recommend if you need to get your phone…read moreor tablet fixed

Absolutely horrible place to conduct any kind of business. Karen and her worker I believe Jesus rip…read morepeople off. They charge you before they activate your phone for you and then tell you they refunded you but they don't. 10 days later and i'm still fighting for my money back. Do not use this place. After patiently waiting past 7 days Karen screamed at me on the phone that there was nothing she could do for me. Horrible people horrible business. STAY AWAY!!!

From the owner: Processing payments. Selling the latest Boost Mobile &…read moreVirgin Mobile phones as well as the latest accessories.

I found David through Yelp I'm glad i did. I brought him my board from my plasma tv. He diagnosed…read moreit right away and fixed it within 45 minutes. After setting up tv the picture is better now than when it stop working. The parts used to repair are top quality, I highly recommend.

Amazing, We went here a couple years ago and we finally came…read moreback but this time my son's electric scooter was broken, the guy fixed it in a 1 DAY, amazingly quick service, understanding and nice people to do business with.

Awesome people and easy to work with. Affordable price. We always come here to fix phones, get case…read moreand tTempered glass.

Quick and easy. Just came to get a phone case and it was handled quickly and efficiently.read more