Make an appointment people! Don't walk in and get annoyed because there is a wait! We live in the busiest city in Santa Clarita, so don't be annoyed that there is a wait on a Saturday if you didn't make an appointment. That's your own fault. I made an appointment at the Valencia location on the same morning an hour before they opened and was seen within 5 minutes of walking in at 11:00 on their busiest day. If you don't make an appointment, expect a long wait. It's super easy and you have no one to blame but yourself if you don't. BTW we are Gen X and figured it out. So can you. They even text you if you need to wait a bit longer once you make the appointment and it's super easy. This is the 3rd upgrade in 5 years that we have made an appointment ON A SATURDAY, their busiest day; walked in, did what we needed to do and walked out super happy. Kelly was amazing. The store was filled with walk ins who didn't make appointments. She was calm, personable and efficient. She answered all our "dumb" questions that I'm sure she has heard 1000 times and not once did she make us feel stupid. Kelly was so knowledgeable and explained everything to us so we understood. She ever caught a glitch on my husband's account and fixed it right on the spot. She is great! When I have an opening at my company, I'll be coming to steal her from ATT, so you better give her a raise. read more

Kelly was amazing! She fixed the issue I had with my phone very quickly, and explained what the problem was. I recommend requesting her if you need assistance with your phone. read more

This location is the Best !! They have employees who really like their jobs, know their products and services!! Shaun was amazing!! Professional, knowledgeable and honest!! He really helped us with all our needs My sister needed a case and car charger I needed to erase data from my iPad he helped there and We bought two iwatches !! The deal was buy one get one free that is a great value !! Manager Jasmine was also great She check us to see if we were good !! So friendly and nice I like the fact they are kind Hurry get down there and get a new phone, watch you won't be disappointed!! Thank you team you're doing magnificent!! read more

Waited 40 minutes wasn't checked in and was not helped by anyone. Don't bother coming here unless you want to waste your time.

I type this as I sit and wait well over a half hour. And I still have people ahead of me. 1 family ahead of me. 4 groups behind me. Half the staff is in the back and it's not lunch time or anything. Incredibly bad service and severe understaffing. I'd look elsewhere if considering phone service cause if anything goes wrong you have to deal with this. read more

Thank you so much, Anferny, for your patience and for helping set up my daughter's Apple Watch. Really appreciate your kindness and support! read more

AT&T Store - I just traded in my iPhone 14 and got the iPhone 17 Pro, and now I'm paying less than $9 a month. This is amazing! - Mobile Phones Near Me - Valencia, California

Worst customer service ever ! Edwin was very rude and refused to help me when I told him I don't want att anymore. And him and his other associates were watching the ufc fight ... I tried telling them how to help me ? But they kept refusing saying to call customer service read more

Arrived in the morning and they were very professional in greeting and finding a solution to my needs. I now have phone and satellite through AT&T. They also were very realistic in determining my needs so that a good price would be met. read more

Make an appointment! *No public restrooms I came here with my sister to upgrade our phones after 4 years. I did make an appointment online a few days before. Sam helped us out and he was great. We had a lot of questions as we haven't gotten a new phone in so long. He didn't mind all the mindless chatter. It did take a little over two hours however which is understandable as the systems were on the fritz. The safe with the iPhones were acting up as well the iPad it. It made things go very slowly. I don't understand all the low stars. Seems like people are just walking in and expecting to be help right away. Highly recommend calling/going online and making an appointment and having all your information ready to go. Overall 4/5 stars. read more

AT&T Store - Mobile Phones Near Me - Valencia, California

I stopped in at the AT&T phone store at 24236 Valencia Blvd, Valencia. I was hoping to get a new battery put into my iPhone and a new protective case for it. When i walked in it did not look busy. There were three customers and two customer service reps. I was told by one that "someone will be with you soon". About five minutes later a rep took my name and said someone will help me soon. Approximately thirty minutes went by and I wasn't even updated with how much longer it might be before I could get some service. I usually do not post reviews on YELP unless they are positive ones, but being a former AT&T employee myself, I felt compelled to do this one. read more

If you have AT&T GET RID OF IT !!!! They are the absolute WORST, they lie and steal your money, they have the worst service, I've been to stores in 3 different states over the span of having them and no where is any different. They are unreasonably overpriced for the worst service, they don't help you in any way, there's absolutely NOTHING good about them or their service. Save yourself the headache seriously . read more

When able, I recommend switching service to Spectrum. I'm my opinion, AT&T doesn't care for their customers. My customer service interactions with Spectrum have been consistently superior to that of AT&T. My family and I extend our gratitude to Spectrum for continuing to value their customers where other companies such as AT&T fail in obtaining and maintaining those same values. Thank you to the entire Spectrum family. read more

What a horrible store! Came in to see the new iPhones and the sales person asked one question, "do you already have AT&T?" When I said I did he proceeded to walk away and go watch the game on the TV. When I asked to look at the phones, he pointed me to the area and when I asked if I could hold one he told me to go to Apple, twice. When I saw some phones you could actually pick up I said what about these you can pick up. What about the Air. That's the one advertised as lightweight. He told me no and to go to Apple. Makes zero sense to have the newest lightest phone you can't pick up but the biggest heaviest you could. What an arrogant jerk! Seriously thinking of switching carriers. I would never buy a phone from this place. They obviously don't want the business unless you're a new customer. read more

I received a fantastic service from this store. Sam was very knowledgeable, kind and patient helping me pick the right iPhone for me. He explored every discount possible and answered all of my questions. I highly recommend this ATT store! read more

The worst customer service EVER! Wanted to add our father to our account. Simple, right? Oh no...no it wasn't. The inept employee screwed it up so bad. So bad they don't even know how to fix it. Spent an hour and a half on the phone with AT&T and they don't even know how to fix it. They can't give us any answers and don't even know. That was their answer...they want us to pay money we don't owe for their screwup. Computers have rendered these people stupid. They have no solution and no help. We are switching him over to Verizon. Verizon was laughing so hard when I explained what they did...something so simple they turned into a complete nightmare. Do not go to the store and I advise anybody get rid of AT&T The worst ever. read more

My family and I bought 4 phones & a 5G plan in September, 2020. Needless to say, it was VERY pricey. While the phones were being programmed, I bought some accessories including a phone charger for my car as it wasn't set up for Bluetooth mapping. The salesperson stressed the charger had a lifetime warranty, just bring it back any time for a replacement if anything went wrong. Needless to say, I'm back and the current employees know nothing, can't find a record of the sale (purchased directly after the phone purchase) , and can do nothing about it. Although they were polite, I am extremely unhappy about the lack of a resolution to my problem. We have been happy with the phones, although the 5G is spotty at best, and slow more frequently than I would expect. read more

AT&T Store - Mobile Phones Near Me - Valencia, California

Literally the least ineffective, rudest, laziest ATT store I've ever seen. If I could give no stars I would. ATT has a paid off phone locked and I can't transfer it. I was told today there may be no hope and they will never unlock it. It's an iPhone X. It's been paid off since 2020. I was told today I may never get it back. Then I said I guess then the next step is to sue ATT. The unhelpful 'manager' that was too lazy to help when we walked in, told me if I say the word lawsuit she can stop helping me and I had to leave. They are holding my phone hostage, I've been trying to get it unlocked for two weeks. The first time I went in, the guy was completely rude, unhelpful and uncaring. To be honest, today I watched them ignore every person that walked in that wasn't Hispanic. I recommend avoiding this waste of space and time of an ATT store. Especially do not go in if you are Caucasian. You will not be acknowledged at all. I even brought a witness with me this time. It was shockingly bad. Leave ATT at all costs if you can. READ your bills. They are ripping everyone off and we have no recourse. read more

AT&T Store - Avoid this useless manager. - Mobile Phones Near Me - Valencia, California

If I could give it 0 I would. The customer service is horrendous, as soon as I walked in I was look at up and down and as I was talking to someone they left to go help someone else, I waited so long to get helped after, my recommendation go to a different AT&T. read more

Believe the low reviews in regards to customer service. They wait until one hour before closing to rotate lunches.

Horrible customer service. We did a drop in, only two techs serving other customers. No greet, no "I'll be with you shortly, nothing." Always been an issue with AT&T. My phone has been having network issues & I was able to verify it was not Apple after I confirmed it wasn't the issue. I was later seen after an hour & they stated that I was not an "authorized user," yet I know the passcode to my account. Shortly afterwards, I went to AT&T in Winnetka, CA. They handled my issue in a matter of minutes. They advised I had a block on my data since I took a trip out of the country, which caused my network or iMessage to not function properly. They advised as long as I have the passcode to the account, I was golden, what a waste of my time. read more

Worst services. They will talk you into signing new contracts and misinformation. Please stay away. Got to other stores or speak with at and t directly. Do not step into this store read more

Wish we can give a negative star! Worst customer experience on the earth! They are trying to bundle the internet with iPhone 15, what a scandal practice! And insist to add unnecessary monthly fee on my account, I googled right at the store, and told them the fee I'm currently paying is grandfathered, no need to up sale. And I like to participate a customer satisfaction survey by purchasing an accessory on my account. The store manager was so afraid I having survey that she offered me a free accessory. I told her no I just need a transaction on my account, then she said I'm disrespectful and she forced me to leave. Too bad I was there with my daughter so I don't want to pick up a fight, but certainly I'll complain all the way to FCC and ATT corporate! read more

We came into the store multiple times seeking help with our account. Features on our Apple watch were not working because of the AT&T plan was set up correctly on ATTs side. All in all, mistakes happen. The regular employees were helpful, but the assistant manager needs some serious customer service training. We came in several 3 times in the same week, and on the last visit we had an appointment. We showed up on time and still waited 30 min. When the assistant manager asked how we were doing and we said we were frustrated, he started arguing with us. Considering the poor leadership, I see why there are so many 1 star rating, and with that the employees at good people so I see why there are a few higher ratings. I have been with ATT for at least 20 years, and the overall service just keeps getting worse and more expensive relative to their competitors. It's about time to jump. read more

Sounds like any other brick and mortar. All have good and bad representatives. I personally had a very pleasant experience at this AT&T store. Sam helped me initially with the purchase of 2 Apple Watch a great experience. Then I went back a week later to get 2 iPhones (16 Pro's) and Sam helped me again. I will tell you Sam is the most knowledgeable representative whether product related or type of service plan I needed. Sam went above and beyond my expectations. read more

Wasted one hour in queue and one hour with the representative for them to tell me they could process my return. The bald guy was processing my return and the system gave him some challenges and he decided to quit. Wow! This is exactly why I don't try to do anything in person. The solution was to mail it. Do yourself a favor and do everything online. read more

AT&T Store - Mobile Phones Near Me - Valencia, California

I went in to upgrade my daughter's phone. The person who helped me was very nice and even helped us by signing us to a new plan which he said gave us better storage and also an extra line.. I asked over and over again if I was going to be charged for this line since I do not need another line and only needed 2. He said absolutely not, I would not be charged for the extra line. Fast forward to my bill which states that I now owe $166 extra for a line I don't have and don't even have a telephone to go with it. And, late fees because apparently this extra line is over due. I am absolutely furious. Now, I have a line I do not need and a ton of extra charges. I've been on the phone with AT&T now for 45 minutes trying to fix it and no guarantee. read more

My mother passed away 3/31/24 I went into this store & Fabian was given to me... he truly was the rudest most unhelpful person... not only did he not give me the information I needed but the very little information I did get was wrong... I ended up at the AT&T on pico canyon where I got all the answers I needed as well as what I need to do next ... I have shared my moms phone service for over 4 years & have enjoyed AT&t had it not been for Chris I would be leaving read more

I wish if there's a way to not add any star. The lady there she's the worst she asked me to order the phone online to be my payment of $0 Or if I will do it in the store she will add $22 monthly payment because I must add coverage if I will do the purchase at the store and I was sure thats there's no policy like that and I went to another at&t and the guy over there was so helpful so I don't recommend this store at all read more

I was denied service because I didn't buy their cable, they kicked me and my family out. If I could leave no stars I would, only come here if you want to be scolded and kicked out by this lazy and unproductive AT&T store read more

Worst of all! Noone is ever available and they always have a great "polite" excuse of why you'd need to wait for an hour for something that will take them 2min to take care of... Avoid this location! read more

Probably the worst AT&T in all of the city of Santa Clarita, they literally can't even accept payments. Not even via kiosk, which was created too help improve situations such as this: They cannot contact customer service. They cannot adjust extended or alter your payment (which makes sense considering they can't even TAKE said payment) dates etc etc. Basically there a building with the logo and that's about that. If you live in SCV I suggest going too the Pico canyon location as well as the bouquet canyon but not Valencia. Rude store manager who is actually quite incompetent and always lines out the door with angry customers left & right. So even if your trying too pay via kiosk You won't be able too get far. read more

Never write reviews but needed to share this to consider before working with them. Hands down has been THE worst experience at this Att. No one cares to really help you at this location. Just talk crap behind a desk like you can't hear them. Just be careful if you do anything online or over phone the store people wont do anything to help other than hand you the generic # to call. No exchanges when they sold you the wrong accessories and somehow not on your account. And they take forever to acknowledge or help you. I will definitely be searching for a new provider! read more

I have been with AT&T since November. Nothing but problems. Should have never left T-Mobile. After the phone is sold to you that's it. If you need help one number sends you to another and anyone that answers the phone is unable to help and has to direct you to another department. DO NOT PURCHASE AT&T. I'm now stuck with them for 1 1/2 year. I will be jumping ship ASAP read more

They wont help unless you buy your phone from them!! Not good costumer service! Go to other store!

Eugene went above and beyond to work with me and take care of what I thought would be a lengthy switching over process. I passed other AT&T stores on my way to this one based on the positive Yelp reviews and I'm so glad I did!! Their corporate policy of one person allowed inside the store at a time is ludicrous as there were chairs to wait outside - it was 104°!!! I will be writing to corporate in regards to this dangerous policy and will include my gratitude for Eugene's patience and professionalism. read more

Thank you so much Erick for the quality of service provided. My IPad went completely black and I needed a new one. When I walked in there were only two employees working, however, Erick let me know that they would be with me ASAP and apologized for the wait. No problem. He was so helpful in getting me a new IPad and saving me money on a new plan for the family. He also assisted me in setting up my equipment even after the store closed. I truly appreciate the exceptional customer service. read more

Speak to Eric medrano A great asset to At&t helped us on our company policy very patient truly worth the visit to ask for Eric Merdrano at 24236 Valencia blvd have never had a experience like so with At&t We own bsh landscape have many lines wow amazing experience !!!! read more

Horrible customer service! They have absolutely no customer service skills at this location and not just one of them. I dealt with 4 different employees and 3 out of 4 were just awful. They told me none of my lines were eligible for an upgrade yet they were and sent me to Apple. Had it not been for them being too busy and no appointments I would have bought my 2 new phones there. I called AT&T and they told me we were eligible and ordered my phones on the phone. The other issue is the case I bought with a coupon, the same uninformed retail AT&T employee told me we were not eligible despite a coupon sent from AT&T for 40% off so we overpaid. I went back and explained the incorrect information the employees had told me previously about the upgrade and that they would not take my coupon. Well he was less than helpful and outright disinterested and rude and told me they don't take QR code coupons from AT&T which was untrue. He also had nothing to say about me being turned away for the upgrade in error. His only response was what part do you want me to respond to!? What an a-hole. So I asked for a manager-none there. I asked to speak with someone else. Then another clone appeared and was equally as unhelpful and disinterested. I don't know who does the hiring at this store but honestly if their goal is to turn away business they have that on point. Do not do business with this store unless you want to be treated like crap and given bad and incorrect information. read more

The staff were very helpful. I made inside the mall but could no locate the store. I called them and they guided me to the store in 2 minutes! And they had my phone in stock. read more

Last April, my wife and son decided to surprise me with an upgraded iPhone for my birthday (iPhone 7 to 11). They had a good experience at the time and of course got suckered into buying the accessories including a screen protector that comes with a lifetime warranty at $45. I was humbled that they did this for me and have enjoyed the phone and service for 4mo now. It took getting use to the larger size and ended up dropping it a couple times cracking the screen protector and case, but the phone was fine. I read on AT&T's website that you can either visit the store or use the manufacturer's website to process a replacement screen protector. So, I grabbed my original receipt and made my way to this store near Kohl's. A store representative reviewed my information and said that because the receipt shows that it is a Zag product, I had to go through the manufacturer. He suggested I go across the street to the Zag kiosk in the mall. Because AT&T's website said I could do it at the store, my frustration meter rose to 3/10. So, I headed over to the Zag kiosk and explained my situation to a kid behind the counter as well as showed him my proof of purchase. He proceeds to examine my phone and tells me "this isn't our glass". What??? I asked him to take another look and he said the same thing adding that their glass doesn't have a black edge. Some choice words later, I stormed out of there to head BACK to the AT&T store with a frustration meter now at 7/10 as I feel like a complete idiot for being in this situation. I explained what had happened to the same AT&T store representative that suggested I use the Zag kiosk. With a puzzled look on his face, he reviewed my account, the receipt, and came to the conclusion that either the AT&T sales rep that sold us the screen protector screwed up and scanned the wrong bar code or that I've already replaced and trying to defraud AT&T by replacing a different screen protector. I was livid at this point that he would even suggest this!!! I'm a grown-ass man at 49 years old and I've been a loyal customer of AT&T for 20 years! Look, I can afford a new screen protector - $8 for 3 on Amazon. It's the f'in principle that my wife and son bought something in good faith and now that has been totally undermined and we've been made to like like fools. So, the AT&T representative had no solution for me and said because it says Zag on the receipt I have to go through Zag. Frustration meter broke at 10/10! OMG I loathe AT&T and the robotic drones they train at the store. Thank you AT&T for sucking the joy out of what should've been a happy memory of a Mom/son buying their husband/dad a nice birthday present. A $45 lesson for my 15 year old future consumer. Heading to Amazon, which is where we should've started 4 months ago. Peace out for good AT&T store... read more