Me and my family love us some Jim Butner They have great people that work there and Cars are machines. We have bought several cars off them a Mitsubishi Lancer in 2021 I was on my last payment I was so happy that almost I paid it off. Then the transmission went out. I had that car about 2 1/2 years. It was a lovely car. So I called up and asked would they take the lancer for a down payment The guy says we can do that so I go down there and find a beautiful red 2014 Chevrolet Impala LTZ $194,000 Miles Gorgeous car. So we do the paperwork says we do $800 for deposit I told him I have the Mitsubishi Lancer for the down payment. He said $800 for title and the Mitsubishi for the down payment. I agreed I just needed a good running car. The car was great for 2 weeks and then it wouldn't move one morning and the transmission was out. Luckily there was 30 days warranty. They fixed it under warranty. Took 2 weeks to get approval for the warranty but I was so thankful. I get it back and I felt like something was wrong but no engine lights. So I was like I will keep a close eye on it about two weeks later the same thing happens it won't go into gear and also is not under warranty anymore. I am upset at the situation. I had my lancer that was almost payed off now I have a dead car that I have allot of payments on. Parked dead outside. About a week passes and the car gets picked up. So I go there to drop off the key and see if possible to get into another car so the lot guy opens the gate and says what happened I said car broke and lady inside says car going to auction. He laughed and says that car is not going to Auction. I said it wasn't running and needs transmission fixed. The lady says it goes to auction in a couple days and we have to see wait and see what it does there and then we can get you into something else. We wait a week and as we pull in red impala is being sold to a customer. We ask about another car and he says we will need 3 times the normal deposit because of the Impala's not being paid off. read more

Jim Butner Auto Group - A bad six weeks for me. Bu - Car Dealers Near Me - Clarksville, Indiana

I bought my car 2/14/2026 and haven't had reliable transportation since. Buyer beware read more

were to start bought 2 cars there start with the truck had it for about 2 years traded for another truck nothing down paid sales tax in 2 payments good....nissan in oct been in the shop for too many things whole front end replaced came of the shop shakes bad took back they say nothing wrong its the tires are big took to big o they say shocks are shot and sway bar took back to jim butner they said we told you that and you said no to repairs bull crap they charged me like 700$ for shocks never fixed they sway bar after looking at the paperwork i said what about the sway bar lexi said oh we gotta find one i said lets find it 3 weeks later after told they ordered one and didnt they get it in the shop but welded the sway bar on fast foward 2 weeks later the worst shake ever called them they said 2or 3 weeks before we get it in so i went to a local shop they said sub frame in half and sway bar welded on called JB he said get it in we will trade you out with a down payment i said no then he says with sales tax down i say no ill make 2 payments for it like you did the truck he said no i never messed a payment and they do this to someone they sold junk too ill keep my money out of their hands....if you bought a car there dont take it to their shop they have no ideal what there doing in there read more

I am frustrated. I was told by them yesterday 6/1/26 to get my car (2016 honda pilot) up to Jim butners auto shop for a trade in. I get it towed and told them ill be there at 4:30 when i got off work to pick up the car they were going to sell me and give the $1,000 for "sales tax". I got a lyft from downtown louisville to Jim butner just for them to tell me that they sold my car i was promised because these customers are loyal and they had cash in hand.. . So not only did they lie and didnt want another loyal customer, I paid for a tow for my Honda but i also lost out on a car that was promised to me. He tried to get me in 2019 traverse but wanted my Honda and for me to put down $5,000 but could not give me the value of my Honda. He told me to come back with at least 4500 and its mine i would just have to pay $500 a month till paid off. I think NOT! What kind of business do you run??? My Honda is part of my down payment how is it ok to sell the car i was promised once you receive the honda? I wont be coming back to give them my business. read more

Excellent customer service and assistance overall. They were kind and professional. We needed a tow and two new tires and they worked with us to ensure everything was perfect with matching rims. When I picked up the car it was cleaned and looked amazing. Thank you! read more

My husband and I just purchased our 3rd vehicle from JBA Friday. We will be purchasing our 4th this coming week. Our 5th if we included our son's which was in my name also. Not because we were sold broke down, busted, P.O.S. cars, but because we were interested in trading up for something possibly newer, bigger, better etc. They generally have a good inventory to choose from, but if they didn't have what we were looking for they went out of their way to try and get it for us. On the financial side, if there was ever a time we couldn't make a payment or needed an extension as long as you keep in contact with them to let them know what's going on and you're making an effort to pay they will bend over backwards to help you. We have built a history with them and they take care of their customers. We have nothing, but positive things to say about our experiences with the crew at JBA and Clarksville Finance. That is why we are and will continue to be loyal customers. read more

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If I am nothing else, I am fair and honest. I just made my last post regarding this company and my experience there just a few days ago. Since that time, I was contacted and reassured that they would rectify this situation in a way that would be amicable for both of us, and they did just that. I understand business and the way it works very well. I also understand, ethics, morals and decency very well. JB at Jim Butner went out of his way to make this right. When you're a single working-class parent putting your child through college, this kind of gesture and good will goes a long way. Kudos JB and Butner family! I'm happy to be making this update today. You have gained my respect. read more

Do not buy from these crooks they will rip you off with one of their piece of shit cars, These folks are Criminals, after over 20 years and them stealing my car back they went to court without me being notified , lied and got a garnishment without me being able to defend myself. these people will screw you every way possible read more

It pains me to have to do this but I'm so so mad right now but I can't stop crying. I recently bought a vehicle and when I say almost immediately I started having problems with the vehicle and it just won't stop. This morning which is not even the biggest thing to go wrong but why did I go to get out my car of less than 6 months, did I open the door to get out and my FREAKING DOOR practically falls off. Are you serious? My car has not and is not a safe reliable vehicle. It really is my death trap waiting to happen and I can't do a thing because I am not just well off. **************** STAY ON THE BUS IF YOU HAVE TO********** read more

after seeing all the negative reviews, I went in thinking it couldn't possibly be that bad. it is in fact that bad. they sold me a car without servicing it first, they repossessed it without contacting me first, the air filter had an ACTUAL MOUSE NEST in it (somehow) when I had it changed, causing multiple allergy attacks to my teenage son. it ALSO broke down 6 times in the first 3 months I had it! JB and his team have been nothing but rude and have made things intentionally as hard as they could possibly be. Ive spent over 1,000 dollars in repairs on this car from third party machanics since the initial purchase. I do not trust them with anything having to do with the car. They will screw you over no matter what it is. when people let me know they're seeking a car I say "go to anyone but Jim Butner Auto in Clarksville!" The man who opened this business would be absolutely heartbroken to know his business was being ran the way it is today! read more

It's been a while since I came here, but when I did I was in a pinch for a vehicle. They worked with me and got me an offer for a vehicle that fit my budget at that time and I was really impressed with it. I got a PT Cruiser and when I test drove it the check engine light was on and I brought it, they checked it and fixed the issue. A couple of weeks after purchasing the vehicle it overheated and it was a part that normally wouldn't have been included in the warranty that I purchased however they worked with me and actually included it in the warranty due to it being only a month of me owning. Unfortunately I don't have that vehicle anymore due to my own personal circumstances, but they really worked with me as much as they could when I had and I appreciate it a lot. Buy Here Pay Here lots get a bad rep but Butner will try and if they can't do it they will tell you. Which is a lot better in my opinion than just saying you can get this but give you a price that way above your budget! read more

We bought a vehicle from them and paid it off with cash February 27 2016. Now, almost seven months later, their financing company Clarksville Finance, which they own, is claiming we owe over $3000 on said vehicle. Though we hold the title and have all our receipts and proof of automatic payments through our bank. We found out from Transunion when my husband checked his credit score, which was near perfect until last night. No stars. Yelp made me choose a star. Reality is I would give them no stars. read more

I purchased a vehicle from this lot recently and the salesman and the sales manager JB were awesome, they made everything easy and quick! But the problem started that night. When I was heading home, the check engine light came on and the car started smoking from the tail pipe. Finally, after having the vehicle in the shop twice, they took the car in again to "replace the engine" and they had the car for over a week and while I was trying to contact them to find out when I would get my car back, no one could give me a straight answer, finally when I threatened to contact an attorney, I was told I could pickup the vehicle the next day, to which they told me it still wasn't completely repaired and I would have to bring it back in again. After hearing nothing from the shop, I contacted them to find out when I needed to bring it back in and they told me I had to bring it in and they would have it all day one day and I could pick it up that night, but they did not make it possible to pickup the vehicle that night and did not inform me, because of this, I had to drive almost 30 miles to pickup the vehicle to find out I couldn't and would have to come back the next morning (keep in mind I drove there and back, twice so that is 60 miles, and I had to pay someone for gas to get me there, so that in itself makes things even worse). IF YOU BUY FROM THIS DEALERSHIP, HAVE IT INSPECTED BY YOUR OWN MECHANIC, DO NOT TRUST ANYTHING THEY SAY ABOUT THE MECHANICAL SAFETY OF ANY VEHICLE THEY SELL! BECAUSE IT WILL TAKE MONTHS TO GET IT FIXED NO MATTER HOW UNSAFE THE VEHICLE BECOMES! read more