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    Jim Coleman Cadillac

    4.5 (2 reviews)
    Closed 9:00 am - 8:00 pm

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    5 years ago

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    5 years ago

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    BMW of Rockville

    BMW of Rockville

    2.3
    (505 reviews)

    Had a great experience at BMW rockville found the car I wanted spoke with Carlos who cut right down…read moreto it with me got me to the sales manager. Lenny was great and we got the whole thing done exactly how it was on paper and should be good deal and win-win for both parties...would definitely recommend using them. You just gotta know what you're looking for and how to buy a car excellent experience!

    As a business owner I feel obligated to share my experience with BMW of Rockville regarding a…read moreserious warranty issue with my 2023 BMW iX xDrive50. The DC fast charging system failed completely during a family road trip in December 2025. When I reported it, the dealership repeatedly suggested the problem was the charging station -- not the vehicle. I had personally witnessed an identical 2023 BMW iX charge successfully at the same station where mine failed. It took my husband physically accompanying me to the dealership before anyone took the matter seriously. The vehicle was at BMW of Rockville for 62 consecutive days. During this time the dealership attempted to return the vehicle unrepaired, failed to record a loaner vehicle request causing a two-month service delay, and missed multiple committed repair deadlines without proactive communication. I was provided a gasoline-powered loaner despite owning a battery electric vehicle. The repair ultimately required replacement of the Combined Charging Unit and Battery Management Electronics -- over $8,200 in parts. BMW's own repair order confirmed the fault was with the vehicle all along -- the same conclusion I had reached four months earlier. The vehicle faulted on its first real-world DC fast charging attempt at Electrify America the day after return. I have since filed complaints with NHTSA, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. BMW of North America has failed to respond to a formal compensation demand letter despite a 14-day response deadline. I share this as a factual account to inform other EV owners of what to expect if they encounter a serious warranty issue at this dealership.

    Roda

    Roda

    3.8
    (72 reviews)

    I am the owner of a 2021 Jeep wrangler... my fifth wrangler since I was 16. These days we all know…read morehow expensive it is to keep your car running safely ... parts, labor... it's stressful but today I found RODA. I brought my baby into RODA in Rockville, Md and I cannot find the words to describe how happy I am! From booking my appointment ( I was actually driving to the shop) arriving within 2 minutes, taken in immediately, diagnosed, tires rotated, car washed and vacuumed ... I drove out only paying 40 dollars! WHAT?!? Nowhere will you find a car shop who charges only 40 dollars for a tire rotation, diagnosis, given future plan...( if my issue is not fixed from rotation) and a car wash with interior vacuuming!!! From customer service from Michael and Rachel to the technician JoJo who worked on my car.... I am beyond thrilled to have found this shop! Kind people who understand the issues revolving around expensive parts and labor... they get it.. they are amazing at RODA! Ten out of ten stars from me and I will go nowhere but to RODA for any issues I need fixing for my wrangler! Thank you isn't enough!! Kathryn Looney

    Last Thursday I requested an oil change Service on the website that it was available to be picked…read moreup at 6:30 pm Return by 730 P.M. The next day I will see your day message that the Service could not be formed them. Please call them. I called them and they said they could pick it up Saturday morning between between 930 and 1030. Pick up pursue Brad in late but she arrived at 10:30. Just a young lady. No uniform. No ID Card. Calling me to tell him if she's here to pick up my car. As far as RODA that's very unprofessional. How am I supposed to trust a $40,000 Car to person to shows up? It says give me your car. I took a picture of a drivers license and add her my Car Keys I received a text about 1115 in the morning to take my car had arrived at the Shop 1230. No update 130. No update, so I called the Shop and they said it was in the key to be worked on. 230. No update. No response from the road to Shop. I caught an Uber to the Shop which had my expenses. $14.75. When I arrived at the Shop, there was five guys in the lobby. Just seen around. I think they were employees. And when I asked her about my car they gave me this. Oh shit look and he said oh, they're about to pull it in. The time was now three that day and they asked me if I wanted the Service after all. And I said hell. No it took you four hours not to do an oil change. That's upsurd . Give me my Keys. I fed a complaint on the road to app. I received your text and someone was gonna reach out to me. Today is Wednesday, February 11 and no one has ever reached out to me. I will never use a Service again. Worse Customer Service experience I've experienced ever, and I will badmouth this Company on social media to all my coworkers to all my acquaintance to everybody. Very very unprofessional for a business that trying to start up. By the way, you're $60 oil change out to have it done at Mr. Tire the next day for $49.95 Go figure!!!

    Seven And Below Auto Sales

    Seven And Below Auto Sales

    5.0
    (7 reviews)

    Third vehicle purchased at Seven and Below. We were able to find a Honda Pilot. Awesome customer…read moreservice and deals. Thanks to Gus for making sure the transaction went well.

    After reviewing hundreds of listings for a spring/summer convertible a year ago, I kept coming back…read moreto a red 2001 BMW 325i listed by Seven and Below. I was admittedly worried, given that it seemed to be a small, non-descript dealer tucked in the back of a Rockville industrial park. My worries were 100% unfounded. Gus and his daughter could not have been more patient, more helpful, more "low pressure", and I ended up buying the BMW they listed. One year later, I am beyond pleased with the purchase. The car, which I thought I would drive only a few thousand miles a year during the warm weather months, was thrust into full-time action when my wife and I had a baby and needed a second car. It has been beyond reliable, and perhaps the greatest thing is that Gus keeps an open line of communication with his customers - old and new. He also owns "Southlawn Auto Service", and takes care of his car buyers by ensuring their car keeps running well at far LOWER repair prices than most charge. One text and he is ready to help you with any issue, as he did today for me - one year later - with a trunk issue. I am 50 years old, have purchased vehicles from multiple dealers and can honestly tell you that I would trust this place to buy my own daughter's vehicle when she turns 16! Buy with confidence!!!!!

    Jim Coleman Cadillac - car_dealers - Updated August 2026

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