Please realize my review is about service. I think people who come here to have their car serviced, and ones to buy a car have different experiences. This location is so aesthetically pleasing. I've become happy with my service because Cliff is a great advisor. He really takes the time to explain the ins and outs of car issues, which is incredibly helpful. I return because he doesn't do a whole lot of upselling so it's easier to trust that his suggestions are sincere. The shuttle is very convenient too. Ill be back. Thanks for the great service. read more

Had an appointment for an oil change at 7:45 AM. I called them at 3:00 pm for a status check and it wasn't ready. Went to the dealership at 4:20 and they still hadn't started it. I not sure what an appointment is for. Don't trust this dealership for timely service. read more

My fiancé purchased a new car here in 2018. It was a miserable experience. Every interaction with them since 2018 has been maddening and resulted in more vehicle problems. They simply suck, go somewhere else if you want a good outcome. They are incompetent, driven by the dollar, and arrogant. I went to Ciocca Honda in Hanover PA, they were AWESOME!! they fixed the recall, did my service requests with no issues, and treated me with respect. read more

My new Ridgeline truck required a tow to Jim Coleman Honda at under 2,000 miles due to a drained battery that disabled safety systems. The dealer recharged the battery but refused to replace it. I was told it was not under warranty and wouldn't be replaced because it could be recharged. I'm concerned about reliability and safety of the truck. The safety systems disabled themselves while I was driving it on the DC beltway. A recharged and returned battery is NOT restored to factory condition. Once a battery has been deeply discharged its capacity is often permanently reduced, the cold-weather performance suffers first, and the voltage instability returns unpredictably. This is unacceptable service for a brand new vehicle. This is a new truck and I expect a new battery. If I could rate this service experience at Jim Coleman Honda less than one star, I would. read more

My car was brought in back in December to service for a sound in the windshield area. After they couldn't find the sound, my car was returned to me and for the last 6 months I've been hearing a different rattling sound in the front grille/engine area of the car. Finally I was able to see the issue- one of the mechanics left a whole wrench/tool wedged in the front of my car grille that finally came loose and was visible. Beyond unprofessional and so unsafe knowing this may have caused more damage to my car or another if it fell out. Never going back to the Clarksville location for service and neither should you. read more

Jim Coleman Honda - Car Dealers Near Me - Clarksville, Maryland

We had a great experience with everyone we worked with - Gavin Fournet in sales, Abdul Tabibi in management, and Jonathan Jim in finance. They were all friendly, patient, and helpful. Got a great price on a new car. We appreciated the time they spent with us and their attention to detail especially on a busy Labor Day weekend. read more

Jim Coleman Honda - 2026 Honda CRV TrailSport Hybrid - Car Dealers Near Me - Clarksville, Maryland

This review is for the Service Department at Jim Coleman Honda. Brought my vehicle into Jim Coleman in November 2024 for an oil change. I had a coupon advertising a discounted rate for this service. They suggested additional work had to be done on the vehicle but I declined. In the past 20 years that I have used this dealership for various recalls, oil changes, etc., they always try to tack on extra work. When I take it to another trusted mechanic, they find that the additional work is not warranted or needed. Just today, I brought the same vehicle to a trusted mechanic not affiliated with Jim Coleman. He checked the oil and discovered the oil was very old and dirty. I had the oil changed again and they discovered the oil filter was old and filthy. Since the visit with Jim Coleman, the car was only driven a little over 200 miles. It is not possible that the oil or filter would be in this condition unless JIM COLEMAN NEVER CHANGED THE OIL back in November and that was the only service they were supposed to do on the car so it couldn't be overlooked. I strongly encourage anyone who takes their vehicles to this establishment for service to double check the work or not take your vehicles at all. This was only an oil change that they charged me for but did not complete. If it was a more serious mechanical issue that they claimed to fix but didn't, it could have been a serious safety issue. read more

Jim Coleman Honda - Service Receipt from Jim Coleman Honda - Car Dealers Near Me - Clarksville, Maryland

Absolutely thrilled with our used car purchase from Jim Coleman Honda Clarksville, MD from start to finish, our experience was smooth, pressure-free, and genuinely enjoyable. Mike Tavenner, our sales associate was knowledgeable, friendly, and incredibly patient. A special shout-out to the legendary hot chocolate machine--worth the visit alone. Who needs a fancy coffee shop when your dealership serves cocoa that good? Also, I'm still not sure if they're actually open 24 hours a day, or if the team just never sleeps--but either way, someone was always available when we had a question. Highly recommend if you're looking for a quality used car with a side of warmth (and chocolate). read more

Very poor service ,staff isn't customer friendly,paid for diagnostics for a problem came back twice for problem,then given a replacement quote with no consideration of prior payment!!! read more

I used THE LASSO to sell my beloved 2009 BMW 355d to Francis at Jim Coleman Honda. It was a very smooth experience with no surprises or haggling. Francis did a quick review of the faults and went forward with the offer. Professional and very knowledgeable on all things BMW. It was a high mileage car (150K) that had been very reliable. Hate to give it up, but taking it to Jim Coleman was a good decision. Shout out to THE LASSO as well, they were still working on offers after I accepted with Francis. Check appeared on time and I am a very satisfied customer. read more

Awful experience. I just brought my car in for a recall appointment and was offered the shuttle since the service would take several hours. They called when the service was finished and I waited for the shuttle to pick me back up, but it never came. Eventually I called back to see what was up and now I'm being told the service department is closed and I can't get my car back until tomorrow read more

Exceptional ! Sam is #1 in sales to start then u go to Joe who is top dog in finance! WOW !!!! Loyal for life read more

Jim Coleman Honda - Another Jim Coleman Honda, Sam and Joe.....you're rock stars . Love you guys and merry Christmas - Car Dealers Near Me - Clarksville, Maryland

I made an appt for an oil change at 10 and told them that I would be waiting on the car. When i arrived and asked how long, was told that it would be at least 2 hours. Last time I was there a few months ago, it was closer to 4 hours and during that time, no one informed me of the delay until i asked what was going on. I was told there was an "emergency" The only reason I chose this dealership was because not is close to where I live. But never again. read more

There is a reason they have such bad reviews. I was in the market for a Civic Type R, which is inherently a sought after car. With the current market, markups are omnipresent but they wanted 25k over sticker. LOL. Of course they didn't sell it, so they reached back out to me a month later with this email. A "generous" 15k discount off their markup but you have to pay $595 for wheel locks. Are they made of gold? Seriously, these guys are basically crooks. read more

Jim Coleman Honda - Car Dealers Near Me - Clarksville, Maryland

Brought in last year for a recall issue it was fine and fixed correctly, but took a little longer than expected. Overall, I was satisfied just the communication could be a little better. Like I said, I may return to the dealership for purchasing a vehicle. read more

I brought in my car for a check engine light, they had stated it was an issue with my fuel pump and gas tank, they said they verified it with a smoke test. I came in to check my car again after going to local mechanics (who said there was only an issue with the fuel pump) and to talk to honda techs, it turned out that there was never a smoke test done to my car, they never verified the issue, and there was no issue with my gas tank. They tried invalidating local mechanics' say, stating "they're not honda". They were not timely and kept my car for 4 days with no contact or updates until I called the service desk multiple times. They were rude and pushy - blamed the incompetence on miscommunication. Never will recommend; if I could rate 0 stars, I would. Save yourself the trouble from dealing with these people. I got my car fixed at a local mechanic for 1/5 of the price that this dealership tried to scam me for. read more

Brand new car only to have it fix because of " rodent damage" chewed up some wirings... brand new and already having to spend money on it. If you get a car there make sure open the hood and check nothing is damaged. read more

Highly recommend going elsewhere - and if you're interested in buying from here, please don't buy the presidential package especially. Buy a service package anywhere else after your vehicle purchase, but you don't want to be stuck dealing with the service department at Jim Coleman Honda of Clarksville. Multiple times I have brought my car in for service, and had to wait unnecessary extra time after service was complete due to absolute lack of communication from my service technicians. Basic things like calling the phone number I confirmed upon drop off, returning my call or messages, or looking for me in the waiting room (the service technician passed me off to someone else who did not convey I was waiting irl... and called the wrong #)- so ridiculous. I'm in the process of trading in my current vehicle and all of this is enough for me to take my business anywhere else. read more

Service with an appointment is very slow! Had an oil change and tire rotation that took more than 2.5 hours! I was one of the first in the waiting area and am the last remaining. I asked whether they had encountered any problems and they had not. The service advisor was very nonchalant about it. I'm looking for another even though this is 10 minutes from home. To compensate me for the wait, the service rep gave me the wipers and the labor for installation. That was his attempt to make it right and it was better than nothing. read more

Came to this dealership for a used odyssey and after falling in love with it they told me it had an airbag issue. Then they turned me toward a brand new top of the line van just like it, they assured me leasing it would be cheaper than financing an older van. By the time we looked at the new van it was dark and we missing a chip in the door and scrach across the trim. We took it back next day and they offered a new van but that includes all new papers to deal with so we opted to have the paint repaired. We took the van in for these repairs and to have roof racks added (free from the dealer) when we picked the van up it was scuffed and scrached on nearly every panel. Worst is the area where they installed the new trim, chipped it down to bare metal! We have been to the dealership 3x over 250 miles driven and a full tank of gas just dealing with this. They have yet to communicate in a timely manner. I will not be taking my van here for maintenance. I will not be recommending them as a whole. read more

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My mom and I went to Jim Coleman Honda this past Saturday and we both bought 2022 Honda Civic hatchback sedan sport touring vehicles. Sam Chads was absolutely terrific but not only Sam was great, Terry was amazing. She explained all the additional options available to purchase. Kevin Cohen, the managing partner is PHENOMENAL and would always recommend. I can not say more , they are the absolute best dealership to go to and if you want to be treated like family.... go to JIM COLEMAN HONDA . read more

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I was contacted by this dealership to purchase a Range Rover I have for sale. My ad's photos and description clearly showed that it was a Black Range Rover with an expensive Silvery Vinyl Wrap. I was told to make the 2hr drive as my offer was guaranteed site unseen! When I arrived, it was immediate that it was a set up and nothing was guaranteed site unseen! This was probably one of the meanest things anyone has ever done to me! And my poor boyfriend, who just got off a 48 hour shift as a Firefighter followed me two hours one-way to you! We spent our money on tolls, money on gas, and I put another 200 miles on the car I'm trying to sell driving it there and back! You're excuse was it had the wrap, which I specifically told you that it had a custom color wrap besides the photos showing it black and showing it silver, and a paragraph explaining this on the ad YOU contacted ME through & gave me a guaranteed price IN WRITING sight unseen! If you didn't want the wrap you should've bought the car as agreed & removed the wrap! But then the game was telling me, well we don't know the condition of the paint underneath? LIES! You can't wrap a car unless the paint underneath is Pristine! And yet you low ball me with a lower offer which was your game all along? So now it's worth the risk of the paint underneath at a price $4000 less? Screw You! What a scam! I am so hurt by all of this and dragging my boyfriend through this and incurring more time, money and miles on a vehicle I am trying to sell. Horrible experience and horrible thing to do! read more

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Had a great service for a wheel alignment and balancing. Jana was my Service Advisor. And, as background, I was referred to Coleman Honda by O'Donnell Honda in 2019 when my Honda still under warranty needed to have the engine rebuilt. So far so good with Coleman's service department's workmanship. Not so good for responding to 3 different Coleman messages I sent on their own website. Instead, I got one response from their Sales Department, not the Service Department, asking a question about whether they can see my Honda service records being available at another dealership. American Honda tells me that's so, but this dealership's service advisor told me otherwise, last month. Also, I had a question about one of their promotional coupons and no one emailed me back or phoned me back. What's the point in completing their form on their own website, when they don't seem to bother reviewing incoming messages and don't respond to them, too. read more

I was originally looking as a used truck here. While I ended us purchasing from a different dealership (only because of the trim package on the car), my experience here was so pleasant I was very tempted to buy their lower trim truck simply because of how accommodating and friendly the team here was. I was working with a young man named Walter and his Manager , both of which were not pushy or aggressive in the slightest. While I did not purchase here , I would recommend them. read more

Don't waste your time or money at this dealership, the sales manager will insult your intelligence, he should be replaced. Go to Herson's Honda on rt355 in Rockville, they treat their customers with respect and care. read more

Our salesman, Bradley, was phenomenal. Incredibly knowledgeable & personable; couldn't have asked for a smoother purchasing experience. We were quickly able to test drive the vehicle we were interested in & came to an agreement on price in record time. Bradley was exemplary in making this transaction as smooth & quick as possible. We brought in our own financing, and didn't feel pushed or pressured at any point during this process. I cannot recommend Bradley or Jim Coleman Honda enough. We'll definitely be coming back for any future purchases. read more

Awful experience here trying to buy a Honda. The salesperson wasn't bad but the negotiation of a deal was terrible. They low-balled my trade in by thousands and told me I'd do no better. Then I pulled out two offers for a fair trade in price and they told me to "go sell it there then." I tried negotiating on the car, as every person obviously does, and the sales/finance manager guy was just awful. He wouldn't budge off the clearly inflated sticker price with dumb add-on prices. I ended up buying a brand new car from another Honda dealership the next day. They matched my trade-in offer from Carmax and negotiated on the price of the car. Ultimately a fair deal for them and me. In total I got $2,500 more for my trade-in and saved $1,900ish off the list price of the car. Simply going elsewhere saved me almost $4,500!!! And I got the same car I wanted. read more

Only come here if you want to pay a 20% premium on your new car purchase and get LIED to by their sales manager. We arrived 9am bright and early today to purchase a Honda Accord sport 2.0T. The salesperson, Ravi, was very friendly and showed us the 5 they had in stock. We test drove one of them and liked it. We sat down to discuss further and was quoted a little over $39,000 for the car OTD price. Mind you, MSRP for the 2021 Honda Accord Sport 2.0T is $32,110. They are asking approximately $7k over the MSRP price. That is absolutely ridiculous. We offered $32,000 and the manager came out and very rudely told us that what we offered was too low and his exact quote was that "no Honda dealership in America is going to sell you the 2021 Honda Accord Sport 2.0T for less than $38,000 OTD price." We were very put-off by the manager's rude manner and condescending tone so we decided to walk out and go to another dealership. We drove 30 minutes north to Norris Honda in Dundalk. We were pleasantly greeted by their sales associate and was shown to their 2021 Honda Accord Sport 2.0T (they only had 1 left in stock). We did not need to test drive so we just went down to business and they quoted us $36,000. We countered with $34,000 and eventually settled on $35,400 with a free 3-year service/maintenance package added on. This experience was in stark contrast to the intimidating and rude environment the sales manager at Jim Coleman Honda posed onto us. We would have literally paid an extra $4,000 if we had not walked away from Jim Coleman Honda! After purchasing our car, we contemplated going back to Jim Coleman and directly selling the car to the Jim Coleman sales manager for $38,000. Remember that it was his direct quote that "no Honda dealership in America will sell the 2021 Honda Accord Sport 2.0T for less than $38,000 OTD price." That means Jim Coleman would be willing to pay $38,000 for our newly purchased 2021 Honda Accord Sport 2.0T right? And then we will pocket that $2,600 difference! Ultimately, we decided to not do that because it was a waste of our time. Even though we had previously bought 2 cars from Jim Coleman Honda (2007 Honda Odyssey and 2015 Honda CR-V and they have that on file), we will be ending our relationship with this dealership as their condescending tone and utter lies posed by their sales manager makes this place a very toxic car-buying experience. read more

Mike was a great salesman and the staff were friendly but the financing wasn't truthful and did not have my best interest. I feel bamboozled slightly read more

Trash! My boyfriend and his family have bought 10+ cars from this dealer for over 20 years, and are members of the presidents club. Over the past few years, the shop has found every reason possible to avoid covering anything at all through their insurance (typical). My boyfriend brought his car in due to his check engine light being on, was 100% assured the diagnosis would be covered through insurance while being informed the issue was simply some dirt on the sensor. When he came to pick it up, they charged nearly $200...for a diagnostics fee..which once again, he was assured would be covered. Overall just a very sleazy poorly run business. They just lost so much business through our families, it's comical. All over a $175 diagnostics fee. Bravo Jim Coleman, Bravo. read more

Sitting here right now and bit irritated with this US Patriot Act and feel belittled and disrespected all at the same time. Manipulation. I'm just not understanding why someone has to run my credit to verify who I say I am. I have to hear a story about someone scamming them with a $100k check. Frankly I do not care. There's scammer everywhere. I have to account for them? I don't have that kind of time nor skill to make a fake anything. This was suppose to be a super exciting experience for "you people". Great customer service is to not respond to my challenge of understanding with irritation of this Patriot Act shenanigans. If I have reservation, certainly show care and provide the resources needed to help an individual understand. This is the second time my car experience has gone this way. My sales agent would have been complimented but I have to continuously hear how he did his job- got us the sales price we wanted and now it's up to finance. In sales sometimes you have to go the extra mile and when I speak of extra, trust me I'm not talking not much. Again, when my customers have a question, I do my best to give them an answer so they understand. I can guarantee my next experience will be much better. I'm going to educate myself on policies and this terrorism law. I know 100% that no one needs to pull my credit when walking in with a cashiers check from my credit union. I'm tired of tactics. So if you want to avoid credit checks and you have your own financing drop the check off and pick up your car in 5 days. I was told this is written somewhere as a policy and also mandated by the federal government. However, no one could point me in the right direction to fact check. Btw, Check ya tone and words used in the future when dealing with ANY customer. For the manager to insinuate that I was referring to race when I brought notice to the managers words of choice was insulting. Note everyone does not play a race card. Wrong is wrong and right is right. You never refer to ANYONE as "you people" it's rude and disrespectful. Respect is streamed across the entire board. I don't care who you are. I would compliment them on how they "held" the car for me..... since my credit union is ridiculously slow. I have my opinions about that too. But whatever. I'm calling out all dealerships who hold people for 60+ minutes pulling credit and trying to up-sale. Print that info out, put it in a binder and allow a person to make a decision from home. The car buying experience needs an upgrade and to change. Just like they partially did with the mortgage industry. There needs to be some new damn rules for this foolishness. Give me a week I may change my star. I'm leaning moreso to a 1 star. I'm also contemplating on reaching out to 7 on your side. I need answers, to educate myself and other fellow citizens. By the way they also told me it was a soft pull, in which I know is a lie. https://www.google.com/amp/s/www.bankrate.com/financing/cars/buying-a-car-dont-fall-for-the-patriot-act-credit-check-scam/amp/ read more

I recently bought a Honda CR-V and I LOVE LOVE LOVE IT!!!!!!!!!! There is nothing bad to say about the CR-V ! If ya'll need a car PLEASE go see Lawrence Kim! He is the person to work with when buying a car, cares about his customers, wants the best for them, and doesn't make you feel overwhelmed when purchasing a new vehicle! He graciously took his time to explain the pretty cool darn features that the car came with. It feels as if I had the car forever when its only been a little over two weeks. That's how comfortable Lawrence makes his customers feel. Nothing can beat this type of AWESOME customer service! Again, go see him and I guarantee you will be one heck of a happy customer leaving the dealership, because i know i was :D read more

I went in for an oil and filter change . Of course they told me I needed more : front and rear brakes to the tune of over $800. I was told my brakes were so bad my car wouldn't pass Md inspection . This didn't make sense . My car has 36,000 miles on it ! They were willing to do the work that day . Thanks - I left and called the dealer that usually services my car . The last time I had been there my car had 30,000 miles on it and the brakes were 7% worn . They said the rear brakes didn't need anything until at least 100,000 miles : To top it off , I was charged double for the oil and filter change compared to what my usual place charges . This was more than a rip off - it was a complete scam . I worry about the others getting their card serviced there . read more

Driving over 25 miles each way is the supreme testament to the expert automotive mechanic service I get each time at Jim Coleman Honda as well as the excellent Customer Service I receive from each of the Service advisors over the last 20 years of service for my Hondas. Thank you Jeremy who won me over with his great listening skills and customer service! Plus, I am able to get my work done as well, with great coffee and internet connection! read more

One of the most horrible customer service experiences we've had with a car dealership. We decided to give this dealership a chance since they had the car we wanted in stock. We were hopeful that this dealership would work fairly with us since we've had great experiences with other dealerships in MD and VA when buying our other cars. We also didn't think that the Jim Coleman Honda dealership would wash their hands of us so quickly and never respond to our emails and phone calls after we signed the contract -especially after finding issues with the 'brand new' vehicle that they sold us. Aside from the dealership never refunding a $500 charge which they admitted to making on the paperwork after we brought it to their attention, they also sold us a 'new' car that had a chewed up windshield wiper hose, chewed up padding under the hood and a car that had a mouse in it. We also noticed a day later that there were ants coming out of the inside of the driver and passenger doors through the window pane. This car was probably parked outside in the same spot of the dealership for months and no one took care of it. I sent an email to the manager of the dealership and also sent an email to the customer service director and both never replied or responded. I followed up with phone calls and left detailed messages and no one ever returned my call. It's mind blowing that a dealership would not return a call within 24-48 hours of receiving an email or a phone call from a recent customer who purchased a 'brand new' vehicle from their lot. They truly give car dealerships a bad name! We had to change the hose on our own, change the original filter which was filthy, and fumigate the car door panels within the first couple of days to get rid of the ants that were coming out from inside the door. To top it all off, we found a dead mouse in the glove compartment. I guess that was the critter that was living in the engine and that chewed up the hose. You would think that the dealer would have done a thorough inspection of the vehicle and cleaned it out appropriately before handing the keys over to the new owner. The fact that they never tested something as simple as the windshield wiper to ensure that it was working or change the disgusting filter, goes to show how incompetent this dealership truly is. Never mind not checking for rodents and insects! It's appalling that their service staff did not thoroughly examine the car to ensure the safety of the vehicle before handing it over to a customer. If a critter was living in the car, who's to say that it didn't chew other wires that are not visible when lifting the hood of a car or leave droppings that permeate into the cabin that can cause illness to those breathing it in. That fear alone had me take the car to a mechanic and pay them to thoroughly inspect the car and look for nests or any internal damage these critters may have caused this 'new' car while sitting on the Jim Coleman Honda lot. Jim Coleman Honda needs to be reviewed by their corporate office. The customer service representatives need to be trained on how to respond to email and phone calls promptly, refund money that they admitted was erroneously charged to the customer, and do whatever they can to make it right for the customer - especially when there are blatant concerns with the car that was just purchased. Additionally the service staff needs to be retrained to thoroughly inspect a car before handing the keys over to the owner. This dealership needs to do the right thing by customers like us. They have lost our trust and respect and we will never take our car back there for service. We will also never buy a car from this dealership. We have shared our story with many friends who are looking to purchase a Honda. Hopefully our experience will help others be more vigilant when purchasing a car and avoid incompetent and untrustworthy dealerships like Jim Coleman Honda in Clarksville, MD. read more

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We were looking for a reliable SUV as a college graduation present for our son and I was so pleased to find out that Aaron Veerothai was now the General Manager of this location!!! We've been buying cars for Aaron for many years and have always had a great experience at his other dealerships. Aaron introduced us to Victor at Jim Coleman Honda and Victor was awesome! He took the time to explain every single feature and option that the different vehicles offered and when we chose the one we wanted to buy he even programmed the car with the settings that would make my son comfortable. Aaron and Victor gave us a great price and a great ecpeire and I'd highly recommend. This dealership! Thank you team!! read more

I recently bought a used Honda from this Dealership. Walter Sohn was the salesman and he was honest, honorable, very knowledgeable about the products he sells and was a pleasure to do business with. I have had a few questions since I bought the car about how to use some features of the vehicle and he has spent the needed time to explain things to me and make sure I was properly educated. John in finance was also very competent, and a pleasure to deal with. Based on my experience I would highly recommend Walter and John if you need a car. read more

I had an issue with my 2018 accord . I called Jim Coleman Honda spoke with Sam in service . He was excellent listener and based on it being an issue with rear brakes he scheduled me in the same day. He drove car confirmed issue , got it fixed by next afternoon even had to get caliper fedexed across country from California to Maryland . read more

I did not have a good experience at this dealership. Now granted, they probably didn't have a great experience with me, either since I did lowball them and leave without a deal. Here's what I liked: -The salesperson, Lawrence, was very nice and did not come with us on the test drive. It's difficult to find a dealership that will let you test drive without them coming along, and I appreciated that very much. This concludes what I liked. Here's what I did not like: -Extremely low offer on my trade-in. Even once they entered my vehicle into KBB, they refused to come up even to the bottom of the KBB range. I sold that vehicle somewhere else for $1900 more than Coleman was offering (after negotiation; $2900 more than I would have gotten if I had taken their first offer). -As others have mentioned, extremely condescending sales manager. As I mentioned at the beginning, I know my first offer was a lowball. I stated explicitly that I knew this was a low offer but it was my starting point. Instead of negotiating, the sales manager, Andy, came out and refused to give me a counter offer. Instead he just spent 10 minutes in the most patronizing tone possible explaining to me why my offer was too low and that I would not get a better offer than his $3K+ over MSRP. Three times, I said "of course my offer was too low; I am trying to negotiate with you. What is your counter offer?" Every time he refused to give me a counter offer. Finally he said, "Maybe $200 off, but that's not the point, you have to understand what the car market is like." If I am trying to negotiate a car price with you, then your counter offer is *exactly* the point. When I asked him for an exact number, he said he didn't know. At no point did I receive a counter offer, just a patronizing tirade about how the car market is right now and how he assumed I wanted to meet in the middle and that would never happen. It really felt like they said "wow, got a low offer, let's bring the man out to explain car-buying to the little ladies." He clearly did not want to negotiate a deal or he would have answered my multiple requests for a counter-offer. He just wanted to tell us we were wrong. (To be clear, I'm not saying my offer wasn't too low. It absolutely was. My complaint is with Andy's refusal to even try to negotiate.) -When Andy starting in with his mansplain-y "you need to understand," we said we would not be spoken to like that and began to leave. He told us to let him finish and then PULLED DOWN HIS MASK so he could vociferously tell me the same things he had been saying for the last 10 minutes. You do not pull down your mask at all, much less to speak loudly to people! -This is just the icing on the cake: no complimentary water! Not even a Culligan man dispenser with Dixie cups. All in all, not a good experience. I sold the old car elsewhere and bought a new Honda at Darcars Honda in Bowie. Between what I sold my car for and the price I negotiated at Darcars, I saved $5000 over Jim Coleman Honda - and that's before we even get into financing and warranties! read more

Worst service department we have ever dealt with. They do NOT stand behind their product! Very unprofessional unorganized staff with major lack of communication skills. Be ready to be given the run around and taken advantage of. Your better off just not purchasing from them period, or if you do have a mechanic ready. Piss poor customer service. It's super convenient for them to be extremely vague on the "warranties" they offer, I'll just leave it at that. They truly tarnish the reputation I thought Honda strives for. Don't waste your time or money. read more