Please realize my review is about service. I think people who come here to have their car serviced,…read moreand ones to buy a car have different experiences. This location is so aesthetically pleasing. I've become happy with my service because Cliff is a great advisor. He really takes the time to explain the ins and outs of car issues, which is incredibly helpful. I return because he doesn't do a whole lot of upselling so it's easier to trust that his suggestions are sincere. The shuttle is very convenient too. Ill be back. Thanks for the great service.

Do not go here as a female alone. These are some of the replies I received from their sales team:…read more -Is this all the information about warranties available? Response: "Here's the sheet, I don't know what it says". -Can you tell me more about purchasing an extended warranty? Response: "Once you're back with the finance guy, he can tell you the details. The finance guy is the person who handles the money". (Yes, they actually said that.) -Finance guy comes out, I ask, "what are the options for purchasing an extended warranty?" Response: "Oh, you probably won't find anything under $2k", (nodding doubtfully). I never gave a price limit. No other info given, end of conversation. - I was planning on paying cash for the car to avoid interest. Response: "Oh you don't want to pay cash, if anything happens, you will never get the same value back, you should finance, it only affects your credit a little bit." Please avoid these fools at all costs.

I've had some really awful experiences with mechanics since I moved to the area 18 months ago…read more I've tried Dobbin Auto Repair, an Exxon in Columbia, AAA in Laurel, and two dealerships -- all of which were the worst experiences I've ever had with mechanics. River Hill Sunoco got my car running better than it has in over a year, and I finally feel safe on the road again. They treated me with respect and patiently listened to the list of issues I was experiencing. They quickly diagnosed the issue, fully explained it to me, and completed the repair within a couple of hours. I can't say enough about how great my experience was!

In spite of the pecuniary wealth of Clarksville, the area is generally destitute when it comes to…read moreautomotive knowledge. The River Hill Sunoco preys on this ignorance. Late one night, my girlfriend got a flat tire. As I have done dozens, if not hundreds, of times in my life, I removed the old wheel/tire and put on the spare using nothing more than a scissors jack and lug wrench. As I replaced the lug nuts, I threaded them and tightened by hand before using the lug wrench for one last fastening. As it turned out, there was a hole in the sidewall of the old tire, so Sunoco ordered a new tire that was expected to arrive in a few days. In order for us to commute to Baltimore on the spare, "John" the technician tightened up the lug nuts. "John" did so with an air impact wrench (also known as an air hammer, pneumatic impact wrench, etc). A few days later, we took the car back for Sunoco to install the new tire. This time, the Sunoco technician had difficulty removing one of the lug nuts, and one of the studs snapped. After replacing the tire, Sunoco capped the broken stud and offered to replace it at a cost of approximately $100. Through an apparent miscommunication, Sunoco never ordered the new stud, so we took the car elsewhere for repair. At the other garage, my mechanic had to use a breaker bar to remove two of the lug nuts because Sunoco had over-tightened them (see attached photo showing metal shavings from the other over-tightened lug nuts next to the broken stud). Due to the numerous damaged studs, we replaced the entire wheel hub assembly. Naturally, this cost more and caused major inconvenience as the car could not be driven for several days. An objective analysis of the facts leads inescapably to the conclusion that Sunoco over-tightened the lug nuts, causing the catastrophic failure (breaking) of one stud and the effective destruction of two others. When the first stud snapped, Sunoco did not mention any issue with any of the other lugs or studs. The vehicle was entirely within the control of Sunoco, and it was Sunoco that once again tightened the lugs after they replaced the tire. The thing speaks for itself: only Sunoco could have caused the damage to the second and third studs, and the circumstances strongly suggest Sunoco's fault for the first. Through its manager, Adam, Sunoco has enumerated several excuses to absolve itself. First, Sunoco alleged that I "cross-threaded" the lug nuts when I put on the spare. I reiterate that I hand-tightened the lug nuts, and this excuse does not account for the destruction of the second and third studs, which happened after Sunoco replaced the tire. When confronted with the issue of the additional lug nuts' destruction, Sunoco then blamed me for not making the lug nuts tight enough after the tire change and alleged the wheel was "like a loose tooth" when it arrived at Sunoco (which, of course, undercuts its "cross-threaded" theory). Admittedly, I did not have a torque wrench, but to think the lug nuts had come loose on the short drive to Sunoco strains credulity. If it were true, why then did Sunoco not note damage to the other studs at that point? Oddly, Adam denied knowledge of any technician named "John" employed at Sunoco, though he admitted a technician with a similar sounding name does work there (other social media posts about the River Hill Sunoco, e.g. Anglie's List, mention an employee named "John."). Just so there is no confusion, "John" is the technician who has family in the south of France, though I'm sure Adam knew exactly who I was referencing.

This is the second time I've had a good experience at Clarksville Auto. The first time I got a…read morequote but never ended up going through insurance, I believe I left the scratches as is. This time around an 18 wheeler decided to back into my car on Russell Street and so the damage to the front hood and bumper was significant. They have an agreement with USAA members so that customers who have USAA do not need an appointment, the flexibility of which is nice. Also, Enterprise Rent a Car is down the street which is convenient. I was taken to get my rental by an Auto center employee, and returned to get my car by Enterprise. Overall the shop clerk said it would take 9 business days but my car was ready much sooner. I got updates via text which was helpful, and I am driving my car again thank goodness. This is a reputable shop that's been in business for awhile, with friendly employees and satisfactory mechanical work.

Let me start by saying no customer knows this shop as well as me. I've probably had my car fixed by…read morethis shop more than any other car owner around...and my cars not even 3 years old. The staff is very friendly and sympathetic (at least to me seeing as I see them every few months). Clarksville Auto is very good about giving you a quick and accurate estimate minutes after you walk in whether it's by insurance or out of pocket payment. They always do a very good job as well, once I get my car back its close to impossible to know how knocked up it had gotten. On the down side sometimes it can take awhile to get my car back because they are often very busy and occasionally can't take my car immediately. I've never gone anywhere expect Clarksville Auto since I've always had a good experience so I can't say how their price matches up with other Auto Body shops but I highly recommend them to anyone who needs anything from fixing a scratch to a full blown body makeover.

I have been a customer of Hillmuth as long as I've been driving (17 long years ha ha) but they've…read morealways treated my family and I well and delivered excellent customer service as well as stellar mechanical work. My dad has brought his cars to this location before Hillmuth bought it from Ramos. He continues to take his car to Hillmuth because of their consistency, honesty, and efficiency. I moved to California and the last time I had my car serviced here was in 2009. Flash forward to 2014 when I moved home. My husband would do my oil changes and add air to my tires and he even attempted to change my brake pads. He's been busy at work and I thought I will just take my car down the street (see review about Brentwood Automotive). I decided to take my car back to the county (we currently live in Baltimore city) and was so happy I did. Mike and Terry both were so helpful, patient, and answered all questions I had. They didn't sound annoyed when I had no clue about my car and had to call and ask my husband. Sorry, I am old school I don't know much about cars nor do I want to so I appreciate straight shooters and not being taken advantage of by mechanics who just see an easy opportunity to upsell and charge me for things my car doesn't need. After the fiasco I experienced elsewhere I wanted to make sure my car was 'ok' and also was concerned about a nagging tire pressure light that kept blinking. They diagnosed the issue and we decided not to replace the sensor at this time. My husband took his car there and had some maintenance to catch up on. They always call and let you know exactly what needs to be done, what should be done, and you decide whether or not to proceed. They were open with us and we decided to go with about $ 1500 worth of work all of which seemed necessary and vital to extending the life of his vehicle. They also sent a technician to pick me up from my parents house when was car was ready. Such a nice service and a great staff. I can't say enough how wonderful it is to have a trusted automotive shop and I look forward to becoming a Howard County resident again and being closer to the good folks at Hilmuth.

I had a mixed experience with this shop and want to be fair in my assessment…read more On one hand the technical work was excellent. I brought my 2022 Honda Insight in for a fuel injector issue and the team handled the actual repair perfectly. The car is running smoothly again and the turnaround time was reasonable. If you are looking for quality mechanical work they clearly know what they are doing. However I am frustrated by the lack of guidance regarding warranty coverage. This car is still well within its 5 year or 60000 mile powertrain warranty and fuel injectors are typically covered under that or the emissions warranty. Since this was a major repair cost I wish the shop had recognized the warranty status and advised me to visit a dealership before proceeding with the out of pocket expense. I appreciate the good repair work but I would have valued a bit more professional transparency regarding my manufacturer coverage options. If you go here just make sure you have checked your own warranty status first.

Took my car in to get tires balanced after Costco failed to do it right after the 2 times I took it…read morethere. Dropped my car off in the morning and got the call around 5 that it was done. The guys here took care of me, explained how they rebalanced them and added/removed the proper weights. No more shaky steering wheel and for the price, I would come back again. Appreciate the service!

Although I typically have my car inspected at the dealership, I came here for Maryland registration…read moreand failed because of problems with the parking brake, lights, and power steering fluid. The worker was displeased when I suggested bringing in a state trooper to oversee the process. Part 2 To be continued........

I have been coming to this particular Jiffy Lube for years and they are really outstanding. They…read moreare efficient, trustworthy, and good communicators. Sean in particular always gives amazing customer service. Highly recommended for all your routine auto maintenance (faster and cheaper than a dealership for sure)

Very disappointed in my service today. I went in for an oil change. After the diagnostics I could…read moreuse a new battery & cables and 2 new tires. I said no on everything but the oil change. I was there for 45 minutes, customer after me was in and out before me. I finally asked what was taking so long for an oil change the guy yelled to another guy no battery replacement. The manager Sean - did not come back into the office at any time to discuss the confusion. When I stated that I was unhappy with the service he acted like - oh well, no apology about the long wait or concern that I was unhappy with the service. Would not recommend for battery replacement - they wanted $260 to do 10 minute job that I can do, or if you are in a hurry. Oh, I was the first one at the facility and my car was not taken in for the 1st appointment. Again very disappointed in a place I used to go to. bpeterson

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more

Low prices and experienced mechanics. Great service. Honest. Been in business for over 30 years!…read moreQuality and value outstanding.

This is one of those places that's so great, you're scared to tell people about them. What if they…read morebecome so popular that I can't get an appointment? Olney Car Care are hands down the most (only?) honest mechanics I've ever been to. We took my husband's Lexus to the dealer for repairs and they quoted us $7500. Olney got it done for $3000-- and did it well. We've been going to them for three years, and it's been the same story every time. Extremely reliable service at honest prices. The mechanics are also very nice and easy to deal with. I no longer live in Olney, but still drive 30 min just to take my car to these guys because there's no one better. Highly recommend. Just don't take my appointment! :)

Ive been coming to Eddie for years. He always diagnosis my car correct THE FIRST TIME, the prices…read moreare the best around, and he always gets my vehicles finished within a timely manner. couldn't recommend Eddie enough!

Eddie is a highly responsive mechanic who operates with integrity. I took my car to him because I…read moresuspected it had suspension issues (the wheel would shake at high speeds, etc). The day I brought my car to him, it was raining so he suggested we not try top speeds in the rain and asked if I could leave the car with him. The next day he text me immediately to update me on the condition of the car and what needed to be done. One issue was the front tires needed replacing (they don't do tires) so he gave me recommendations on where to get cost effective replacements and advised me on other possible replacements. When I inquired around what could wait vs. immediate needs he was transparent and told me what was a now fix even if it didn't put money in his pocket (like the tires). I'd definitely trust him with any future work. He seems to care more about your safety than just making a buck. Never tried to upsell me on anything and explained each step. Transparent. Ethical. Fair pricing.

My regular guy was busy and I had the filter so I gave them a shot. Glad I did. Quick professional…read moreservice and out the door in about 20 minutes for a good price

Wow! So happy I read the reviews here before going for my 3,000 mile oil change…read more I have a Subaru Forester and called them to make a reservation. No reservations needed just come on in. They close at 6 and I asked them if I could come by 4:45? Sure! Their waiting room is nice and clean with a coffee machine and water cooler. So they started working on the car immediately and told me that my car recommendations are synthetic oil, more expensive than regular. I asked them how much? They said $92 and I could change the oil every 5,000 miles instead of 3,000 if I bought the regular. They also said they can use regular oil which would not really make a difference, that's all they had to do was change the viscosity and that would be $52. I decided to go with my car recommendation and chose the $92. After a half hour it was done. Total price $92. That included oil change oil filter change to off all fluids and put air in all 4 tires because the low tire light was on. They said I didn't need to change my air filter because it was fine. Honesty is very important to me and I was impressed they didn't change the air filter when it didn't need to be changed. I think most other places would have. I will be in 5000 miles for sure!! Thanks guys!