The salesman I met with, was unhelpful, rude, and snobby. He did nothing but insult my work, insult…read moremy situation, and did he try to work with me or act as if he even cared.

If I could give zero stars for this location, I most certainly would. I scheduled an appointment…read morefor 9:00am. Upon arrival, there was an extremely long line with only 1 service advisor working. He seemed to be frazzled but trying his best to service all waiting. I was finally checked in by service advisor, Daniel at 9:50am who gave very subpar service. He was very condescending when answering questions and offered no apology for the extensive long wait. This service advisor should not have a customer service position with the type of attitude he gives clients. This was my third visit at this location but most definitely will be my last. I do not recommend this location under the Dick Smith Nissan brand. Highly disappointed.

My life has been complete ruined because I trusted a sleazy car salesman by the name of Ernie…read moreWright!! STAY AWAY FROM THIS PLACE!!! June 7th I went in with a check from my bank for 22k. I walked the lot looking for sticker prices. As I returned I was met by Ernie asking could help me. I'm certain he could see the frustration on my face and smell the desperation on me. We began a conversation of him asking what I needed in a vehicle. I told him I needed an SUV but the Cherokee was my dream and that I did not need a lender. Just a good car. Me, my daughter and my infant granddaughter sat there for 8 hours as he "worked" to get the deal done. When the sale was finally complete and I had keys in hand I wanted to connect my phone to the SUV before I pulled off. All of a sudden the touch panel was acting crazy. I went back into the dealership to tell him. He said it was no big deal and they would have someone look at it Monday. Over the next few weeks he dodged my calls and texts as I tried to see when they were going get the touch panel repaired. On June 30th the engine light came on. I text and called Ernie. His response to me was that the engine light could only be on because of the touch panel. Ernie gave me his word that the SUV was freshly serviced and there could be no engine issues that this was definitely a sensor/computer issue due to the touch panel. In addition to the engine light being on, the remote start and start/stop function stopped working. On July 1, I took it to get a small free diagnostic test to find out the engine had a misfire and the other issues "could" come from needing a new starter or alternator. When I went in to show Earnie the diagnostic he again said that these issues were from the touch panel and when they get it repaired if that did not correct the issue they would have their mechanic look at the engine. Within, the next week the SUV ran hot. Upon checking the coolant reservoir I found oil in the coolant, an indicator that a head gasket is blown. Upon reaching out to Earnie he was rude and insensitive to me and had no intention of honoring his promises of repairing or replacing. There are other details to this story but too much to text here. To me the worst part is he came to me on that first day representing himself as a man of God saying he was just sitting at his desk praying for a sale. As a woman of God I trusted him. He even shed some crocodile tears as we were signing all of the papers. They have done little to rectify this situation. This man saw me with my daughter and new grandbaby knowing I have a family to care for and he had no regard for our life. I am now stuck with a loan for 22k that I can not repay. I have no vehicle to drive because the repair estimate is over 7k. I am a Gig Worker so with no car I have no money. Earnie knew all of this as well. Due to this my family has been separated because of eviction. I am now homeless. Thank God someone took my daughter and her baby in. But I regret the day I ever considered doing business with these demons. DO NOT EVEN LOOK IN THE DIRECTION OF PAYLESS THEY WILL SELL YOU A LEMON AND THEN ACT AS IF YOU DONT EVEN EXIST. SAVE YOURSELF!!!

Excellent Service! The only reason I chose 4 instead of 5 stars is that the 5 star reviews seem to…read morego directly into the "not recommended" category. Seriously Yelp!, what's up with that? They have 13 4&5 star reviews that are squished down into the not recommended category and only 3 negative 1 star reviews recommended. Something's not right with that so seriously everyone make sure to check out the collapsed reviews at the bottom that have fallen into the not recommended category. NOW ONTO MY REVIEW! My family has purchased more than 7 cars from Ty over the last 15 years. 2 or 3 for my Mom, 2 for my sister, a spare older car for emergencies (so we never had to get a rental while one of ours was being worked on etc.) and I just purchased my 3rd car from Ty, Jamie and Trey today. I couldn't be more pleased! I was in a difficult situation being upside down on my car I wanted to trade in, which I bought from Payless 3 years ago. I can't give away my secrets but these guys WORKED to find a solution for me. Jamie seriously went above and beyond and spent well over an hour going over the numbers to find a way for me to trade my car in and leave with a newer car but not pile on the negative equity I still had on my previous loan. When my dad and I went in to meet with them we were not optimistic about the situation, but Jamie said Ty told him to take care of us and "make something happen". Everyone certainly delivered on that as I drove away the very next day in my 2018 Dodge Journey leaving behind my poor beat up 2014 Equinox in parking lot. The Equinox served me well but when I worked as a home hospice nurse and then doing Covid nursing, I really racked up the miles on it and put some wear and tear on it. There was no way a large dealership was going to be able to do what the guys at Payless did. They wouldn't have taken the time or made the effort! Go by and see them and see what they can do for you!!

Service department I feel is very exceptional…read more Before my Subaru, I owned a Ford. With Ford it was impossible to make an appointment; and they had my car all day to do a simple oil change and inspection. When I called McDaniels, they told me I didn't need an appointment and they had me in and out in less than 30 minutes and sent me a VIDEO inspecting my car, so I know it was done right. (They also had MUCH BETTER snacks in the waiting room) With my fiancées Nissan, called made an appointment at a Nissan dealership. Was waiting 6+ hours (on my day off) for an oil change and CVT fluid service. When they were done I asked for the inspection report and they said the technician DID NOT inspect the car, and the air filter was FILTHY. (I ended up just replacing that myself.) At Subaru my service advisor Peyton was very nice and prompt. The service manager (whose name I forgot) was also exceptional and took time to talk about what he recommended for my car, even though it was a busy day. I have full confidence in the department, and honestly I don't mind paying a little more for the peace of mind knowing my vehicle is running great. The complimentary wash is pretty sweet too. Would 100% recommend.

I brought a vehicle to McDaniels Subaru in late May for a simple service (30 minutes routine) after…read moremaking an appt. the week prior. There was some kind of mix-up and it took them 7 hours after my appt. before they even looked at my car. I understand that things happen but when I arrived to pick it up and asked what happened, Matt Nattier, the service manager was extremely rude, aggressive and inappropriate. He was very unprofessional, threatening, and this was the lowest level of customer service I have ever experienced. Do not bring a car here or buy a vehicle here until he has moved on.

Was not actually open during stated business hours because dude had to run an errand and told me…read moreover the phone that he would be back in 25 minutes. Told him I was unwilling to sit on the lot and wait but could come the next day. He and I agreed that I would be there at 10 to look at a vehicle. I got to the lot the next day at the appointment time. He left me standing there for an extended amount of time before before acknowledging me at all. When he finally came out of his office, I said "Hi, I spoke to you yesterday about the Grand Turismo." he replied "Oh you're Ms rude, Ms impatient." After my shock at that passed, I asked if I could see the car please. I sat in the car and he continued to make nasty comments to me and my friend. I got back out of the car and said I imagine that if I was a black male you would NEVER speak to me this way and left. I have never been spoken to like that And don't intend to give them my business .... EVER!!! Dude just lost a $60k cash sale.

Great service Great vehicle selection no pressure sales I will buy again thank you for your service…read moreMr. Brown

If you're shopping for a new car, I highly recommend this dealership! The entire staff was…read morefriendly, welcoming, and professional. We spent about three weeks looking for a vehicle and had several disappointing experiences at other dealerships, especially when it came to walking in the finance office. This dealership made everything simple, stress-free, and pressure-free from start to finish. They truly went above and beyond to help us get into a brand-new vehicle and made the entire experience We will definitely be back for future purchases and will gladly recommend them to family and friends. Be sure to ask for AJ--he's the man!

After some issues the Service Manager himself came to my residence on a Sunday, Mother's Day…read moreactually, to rectify my situation. I can honestly say Rich did everything possible to correct my situation. Five days later he assisted me further with an unrelated problem. Stivers Hyundai better be paying this man well...

Bill McDaniels staff made my experience hassle free. My paperwork was done on line and the car was…read moredelivered to my house. This was our third experience with McDaniels Acura , he helped my daughters with the purchase of their vehicles as well. Bill wants every customer that walks through his dealership to have the best experience. I

Fantastic experience at McDaniel Acura! Kevin Boulware was professional, friendly, and incredibly…read morehelpful throughout the entire process. No pressure, no games--just great service. Highly recommend!

This place is now "Stivers Genesis", but really is Stivers Hyundai. Dishonest, inferior service…read moreand not to be trusted. And Genesis Concierge Service / Customer Service is a joke!

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