We purchased a brand new car from Martin Kia last year. At the time of sale, they did not have…read moreanyone to detail the vehicle. The salesman gave me his card and promised a free detail when we brought the car back in. We tried to schedule this multiple times, and they refused to provide the service. Fast forward to the first oil change: My wife arrives 10 minutes early for the appointment. It takes them 1.5 hours before they even get to her car. Fast forward to now: We try to schedule an appointment for the 16k maintenance and they don't respond to the app, and they don't pick up the phone. We like the car but we will never make the mistake of purchasing a vehicle here again.

Better customer service with salesmen available - we arrived to see certain cars and salesmen was…read moreworking on another deal. So no salesmen available?

The matter was cleared up with the sale of the ford truck, Greenwood Ford honored their end of the…read moredeal, and I am very pleased with the outcome,

They sold my parents a vehicle and forced them to take it before they felt comfortable with the…read moredeal. Vehicle was never serviced and had issues. When they tried to trade it out they instantly seen they was 16,000.00 upside down in the value of the vehicle. Stay away from the dealership.

I recently brought in a 2014 Chevrolet Silverado due to a constant knocking sound. The service…read moredepartment called to notify me that they believed the knocking was due to a possible camshaft issue and stated that it would be $879 to potentially diagnose the problem. This was due to the extensive labor necessary to reach the camshaft. I agreed and was told I would receive a call the following Monday. When I hadn't received a call, I reached out myself for an update. Mark from the service department then told me there was damage to a camshaft and two lifters, and that the price would be $4,050. My truck is worth, at most, $8,000, and I'm not currently experiencing any symptoms other than the constant sound. (I have since learned this is due to a design flaw in this model. Many vehicles of this model have this issue, and some can go upwards of 60,000 miles before any real damage occurs.) I received a quote from a mechanic in my hometown who said he could fix the problem for $600. So I told Mark I did not want to proceed with the camshaft replacement and just wanted to get my truck back. Mark then informed me that the vehicle could not be driven off the lot without new head gaskets and other parts that must be replaced when reassembling the engine. He quoted me $1,300 on top of the initial $879 to put my truck back together so it could be driven. This was not explained to me when I initially agreed to have the engine inspected, and if I had known it would cost $2,100 in total, I would not have agreed. When I explained this to Mark, he simply stated, "We don't have to put it back together; you can get it towed." In other words, I would be relying on them to place the parts in my truck, then pay for a tow, and then pay someone else to reassemble the engine. This was Mark's subtle way of letting me know I was trapped. To summarize my experience: I paid $2,100 to have a knock in my engine diagnosed and to have my tires rotated and spin-balanced. Of this, $1,079 was expected ($879 for diagnosis + $90 for the tire rotation and balance), and $1,021 was charged simply to get my truck back to the condition it was in when I brought it--not fixed, just running the same as before. My experience with Campbell Chevrolet was nothing short of a scam that I was trapped in the moment I agreed to the diagnosis. If your car is under warranty with them, I assume you have no choice but to use them. But I strongly urge you not to use this service department if you are not covered by their warranty. I do not write this review expecting them to right this wrong, because based on how my case was handled, honesty does not appear to be in their vocabulary. Instead, I write this to warn others of the risks of using this business for vehicle service. I do not want to see anyone else exploited the way I was, and I assure you: if you give Campbell Chevrolet the chance, they will do exactly that.

We were traveling through Kentucky and our truck broke down called Campbell's Chevrolet and Chris…read morerecommended Walker Towing. Called Walker they were there within an hour! Got to the dealership and Chris got us in replaced the water pump and serpentine belt and we were on our way! We are so grateful to Campbells Chevrolet & Walker Towing for their prompt service and friendly atmosphere in our time of need! God bless!

Had a wonderful service experience with Jill Baldwin! Jill kept me updated every step of the way! I…read moreappreciated her professionalism, knowledge and kindness! The entire team at Leachman worked so well together!

I Shoud Have Taken my Business elsewhere. I Challenge any of you to call OnStar and ask what the…read more"Remote Access Plan" includes. This is what Kathleen told me on their chat line when asked that question? Remote Access Plan includes the following features: Remote Start, Remote lock/unlock, Remote horn and lights, Vehicle status, Vehicle locate. When Asked if it includes all the mentioned items, her response was "That is correct! she then confirmed that I had indeed activated ONSTAR. Window Stickers have been a car industry standard for over 50 years. If its on the sticker, it is on the car. Car dealer bibles we use to call them. You ask most any salesman whats on a particular car in their lot they go look at the STICKER. Right? That's not the case with my car. My sticker says I have *3 YEARS REMOTE ACCESS PLAN: ONSTAR & WI-FI CAPABLE, SEE ONSTAR.COM FOR TERMS. No where in the description does it say only part of the remote access plan will work on your car. No notations or disclaimers about the car having to be "equipped". Nothing to let you know as a consumer that this part of your Remote access Plan will not work. It very clearly states that the "Remote access plan" is included in the car for free for 3 years. Then why does my plan not include all the features? You sold me something I don't have! Pretty simple. Here was Leachmans response to this dilema. My salesman Zach Whitemore thought I was attacking him when I questioned why Remote Start didnt work. I just wanted ot know why? Seriously, he told me he couldn't help me and pawned me off to a guy named Greg Weir who made it a point to tell me he was a military man and "we get things done". So, I explained the issue, laid out the facts, and at that point I think Greg knew the facts were on my side. So he told me he would look into it, he would pull the build sheet against the window sticker and get back to me. To this day I have not heard one word. Quiet the sense of honor and duty eh? Not one single person at Leachmann Buick GMC has called and tried to make this right. Not One. I will take my second free oil Change from them and never darken their doorstep again. Bassically boils down to GMC Built a car, that ONSTAR sold a plan for, where nobody botherd to make sure the components of the plan work. And Leachmann's, They just can't be bothered. They got their sale.

I can say that doing business with Allen"s was simply a pleasure. Good honest people that I would…read morerecommend to anyone who may be searching for a vehicle. They were recommended to me by a friend. I visited their lot after searching, negotiating and dealing with multiple car dealers in multiple cities in 2 states over two months and I can say without hesitation that their business is heads and shoulders above any other dealer I dealt with, either large or small. Allen's will absolutely be my first stop for any vehicle I need in the future. I am happy to have found a business that does business the old fashioned way and made a vehicle purchase extremely easy. I could not be happier with my truck.

Such a great family business that operates off of genuine kindness and honesty. Jimmy and his…read morefamily worked so hard to find us a reliable car in our budget while also offering us a higher trade in value than I found at any dealership. I have bought and sold several cars and they are by far the best I've ever had the pleasure of doing business with. We will be buying all of our future cars from the Allens!

Just a terrible experience. They were great at getting you in a new car, but god forbid you need…read moresomething after. My registration for the car has the wrong address listed. That has to be redone. I never got any plates for the car. So i try to get help for it and get very poor service. Been waiting for over 3 hours for a response from them. I do not recommend this place!!!! Run as fast as you can to another dealer.

Salesman was fine…read more Finance person tried to mislead me multiple times regarding the pricing of warranties, but I eventually requested a clear printout of warranties and pricing in order to make an informed decision.

Went for a recall and they had me in and out of there in no time. Everyone was friendly and helpful.read more

I was very picky about which Mustang I wanted so when I found my 2019 Ecoboost Premium in the exact…read morecolor I wanted I drove 2.5 hours to test drive it. I found the staff to be so accommodating, friendly and honest. I typically hate dealing with car dealerships because some are dishonest, but not this one. Amanda was so open about everything and there were no hidden fees, just a great car at a great price. I love it and highly recommend this dealership. I don't think I'll ever buy a car anywhere else again. Thanks, Hunt Ford!!!

My brother told us about a good deal on a couple of VW Jettas, and put us in contact with these…read moreguys. We drove from Memphis to Bowling Green to buy our Jettas, and our experience was well worth the trip! They were friendly, informative, and treated us like family. Highly recommended!

"Serious Transmission Issue", So important, read this before you decide dealing with this…read moredealership because you will change your mind." 5 months ago I saw a post in Facebook for a vw cc 2010 car. I texted this dealer to ask if that car has any minor or major issues at all and he confirmed that the car is good and has completely nothing in it 100% and he kept confirming that it has nothing in it. However, I decided to inspect it my self and see. While driving it I felt like the car was having a difficulty taking off and it felt there is something wrong. So I asked him to take it for inspection to Honda dealership Bowling Green the next day they are available at around 8 am. So, I went there in the morning at 7:30 and was surprised that the car was dropped off there by his dad at around 7:00 and they told the Honda service agent to do a simple used car inspection, which contradicts with what I have the appointment for when I reserved the appointment. On top of that, after the service I got a hand written report instead of a computer written and signed report, which also was weird. The service agent confirmed that the car has nothing expect battery needs to be changed and the front tires need to be switched to the other direction. Nonetheless, I have bought the car thinking that these types of problems are easy to deal with after I asked the dealer to fix them. But once I bought it and everything, only the second I turned on the car and put it on the reverse and wash shocked that the car won't go back and won't shift. So I turned it off and then on and what happened it started to go forward but only on one gear, the first gear. I talked to this guy, this dealership I bought from and he is like don't "be rude to me or I am not gonna help you." I realized that he lied to me and gave me a car with a bad transmission. He started delaying, ignoring my calls and texts sometimes and making excuses all the time and pretending that he didn't know about the problem. Not only that but also, before all that happened when I bought the car unaware if the problem he said I gave you 5starts in Facebook, so you know what to give me, which he means that I should give him 5 stars in Facebook as an excellent dealer and I did cuzz I never thought that he lied to me and the car has a transmission issue until like the second day after I bought the car and rated him in Facebook as an excellent seller. And that's what he does to all people so he can get a very nice review before people realize that They had a bad purchase from him. So please be carful and expect the worst if you give him a trust.