I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

Finding a good insurance agent in LA is tough, and John has been incredibly responsive and…read moreprofessional throughout the whole process. Instead of just giving me a generic quote, he actually looked over my old policies, caught a major coverage gap on my condo insurance, and put together a bundle that saved us money. If you want an honest, detail-oriented agent who actually looks out for you, I highly recommend their service.

Having a good insurance agent is essential, and finding one was at the top of our list after buying…read moreour first house in Los Angeles. John was knowledgeable, patient, responsive, and truly one of the best insurance agents we've ever worked with. He took the time to explain our options, answered every question we had, and really held our hand through the entire process. One thing we especially appreciated was that he recommended remodel-specific insurance while we renovate the house - something we hadn't even thought about. That advice gave us peace of mind and showed that he was looking out for our best interests, not just selling us a policy. Buying a home is stressful enough. Having someone like John in our corner makes a huge difference. We highly recommend him and will definitely continue doing business with him.

I highly recommend Charles Martin- State Farm Insurance. Competitive prices, friendly on demand…read morestaff. These wonderful people truly believe in their products & services. I am looking forward to growing my business with this office. I hope nothing but the absolute best for them!!! Best of all I have peace of mind doing business with Charles and his staff. Shout out to Catherine, big time props for all her hard work. Keep up the awesome work guys!!!

We felt pressured to buy more expensive policies as part of their review process and they didn't…read morelike it when we decided not to. We were treated like we were a waste of their time even though we had several policies with them.

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

This is by far the BEST office! I email Kelly a lot of questions and she is always prompt and…read moreinformative with her answers. When I shopped around for agents before them, I was just another faceless/nameless client that just wanted to get paid. Some made me felt that I was bothering them with my concerns and some would not get back to me so I would have to do the follow up. I have been with them since 2004. Obviously, I stopped shopping around for "better" insurance since there is no one better. I have tried to refer as many people to them as I can. Word of mouth is usually the best recommendations but now that there's Yelp for everything I hope people see this and give them a call or an email.

I have worked with Jill for many years always top notch service for all of our insurance needs. I…read morestarted with State Farm when her dad was our agent and have continued when Jill took over when her dad passed away. She had a good teacher and continues with the same great service. Tom D

I can't say enough how great Farmers is, so I'll try and keep this short…read more So my home was affected by the Eaton Canyon disaster and I had some ash and smoke damage in and around the house. I hadn't really thought about going through insurance (I was kind of in a literal fog for a bit), until I got a call from a Farmers rep asking if I was OK and if I needed anything. I asked around and many said it would be a good idea to just go through my insurance to cover any expenses to clean up my home and fix any damages due to the winds and fires. So I called the rep back and said I'd like to go through the process of making a claim. The process was very painless and it was all done online. A couple days later, I got a call from a Farmers adjuster and made an appointment to do an assessment of my home. The adjuster came only a few days after the call, all the way from the East Coast. After spending about an hour or so looking over my home, the adjuster went back, did his report, and sent me digitally a full, detailed assessment of what needed to be done and an estimate of the costs. This whole process took only a week or so to wrap up. This was highly unexpected, as I heard from neighbors and others affected by the fires that their insurance was taking forever and in some cases wouldn't even be able to help due to lack of fire coverage. Farmers and Todd Ma's agency is top shelf and came through when I really needed them. THANK YOU!

I wish I could give six stars. THIS IS THE AGENCY TO GO WITH! Todd turned a VERY stressful…read moresituation into rapid fire results. Todd and his staff go above and beyond to help the client. Efficient, professional, and customer oriented for your insurance needs. I am SO GLAD I found his agency!

If you have a AAA membership use it! Use it for discounts randomly and also skipping the DMV for…read morethings you can do over here. People staffed here are friendlier and interact with you like they still have their souls. Going to the DMV is what I imagine purgatory to be like. Even if you do have to wait it's no where near the length of time DMV has you at. Register your vehicle or transfer titles here!

Not the friendliest AAA location but definitely one of the most efficient because they direct you…read moreto different departments upon arrival, which saves a lot of time. They don't greet you at all until you approach them. I feel like I get better service at a DMV than at this AAA. They share the same parking lot as multiple restaurants but there's always plenty of space. We weren't able to get what we needed to get done but will we coming back in about two weeks.

Great service but Morely made the inquiry extra informative. She answered all my questions and…read moregave me the exact information I was searching for. I would recommend contacting her for all your Auto and life insurance needs. 10 out of 10. Would definitely recommend this office. Thank you again -Joel

Was shopping around for life insurance, everyone I went to was pretty much money hungry, and didn't…read moreexplain what I was buying , Bryant was the most professional person I've met, he took the time to explain what I'm buying and explain all the coverages and made it all super easy, without hesitation I knew I had to sign with this firm, thank you so much Bryant for making my experience great Will be a customer for life

For years, I've consistently had an excellent experience with Jonette Phillips and her teammate…read moreIgnacio at State Farm. From day one, I felt genuinely cared for and supported. They are kind, responsive, and steady. That really showed during the Eaton fires. I was evacuated and couldn't return home for five months. During that time, Jonette and her team provided personal, consistent support and always answered when I called. Going through something that stressful is hard. Having real people on the other end who stay present and helpful matters. Jonette and Ignacio did exactly that. I'm truly grateful for their care and professionalism and highly recommend them.

Something must've changed with this company / office…read more Our rates keep going up with no explanation. Our rates went up almost $100 in 2 months. Our earthquake insurance, we would pay the premium and we would keep getting refunded and then we get a notice that our policy was canceled. Called them up, and asked what's going on and they couldn't explain it. Customer service is the worst now. Ignacio was my original rep that helped me out in the beginning , not sure what happened to him but he was the only rep that had great customer service, and already knew who was calling in when I needed something.

Stone-Tapert has helped me over the past 5+ years with my transition to Medicare as well as finding…read morethe best coverage for my family under Covered California. My situation is unique in being older, having my own business, and having a younger family. But Chris Garcia, Marshall Sherrod, and Hayden Tapert have been there for me every step along the way. 5+ Stars!!

This is one of the easiest five-star reviews I've even given…read more Health insurance isn't anything you want to mess around with so if you want to be sure you're getting the best information and you're working with seasoned professionals, this is the place. I work with Marshall Sherrod. He's never too busy to help and answer questions. He's the best insurance agent of any kind I've ever had. He's got a great support staff as well and he's always up to date with the most current information. He's licensed to sell health insurance in 40 states and can help get you signed up for Covered California or whatever programs are available in your state. He is also a Medicare Master! Marshall is extremely knowledgeable. Medicare can be very complicated so you want to be sure you're working with an expert. I'm not quite ready for medicare, but when the times come, I know I'll be in good hands. I can't say enough about the great service and the professionalism I'm receiving at Stone Tapert Insurance Services.