Highly recommend this dealer if you're interested in buying a Ford and make sure you talk to Marc Nellis. Marc is super responsive and will definitely get you a good deal! The financing department is also really good and easy to work with. This dealer also has a lot better selection than other dealerships in the area. read more

We went here to purchase a vehicle. We tried a few out. The initial salesperson was very nice. He was very conscientious of what we wanted/needed. Then they rolled out the "hard sell" guy who took upon himself to lean forward on the desk towards us in some sort of attempt to intimidate us. Up until the hard sell guy came in, we were going to buy a vehicle. We do not respond well to the antiquated hard sell techniques. After he finished with his attempt, they had to bring in the "floor manager" which we know now is the senior hard seller. There was so much pressure to buy instantly. Some of the old school techniques and pitches they were giving us, I wondered if we were on Candid Camera. Due to this experience I cannot in good conscience recommend this place to anyone. read more

I recently purchased a vehicle from Matthews Ford and was satisfied with my experience. The after sale care is what really impressed me. Eddie Russell and Joe Fansler made sure I got the key Fob and Joe took time showing me how all the gadgets worked. I hope MF realizes how important these little acts of kindness drive more value and is the cheapest advertising for a business. Well done! read more

Always a great experience when dealing with everyone at Matthews Ford. From Scott Muir who took care of us when buying our last few vehicles, to Lonni in service who always goes out of her way to make sure we have the best possible service experience. Thanks Matthews Ford!! read more

I can't say enough nice things about how wonderful of an experience my husband and I had at Matthews Ford. We worked with Brady - a very honest, trustworthy, and hardworking young man who found us exactly what we want at the price we needed. He truly MADE this experience for us and we appreciated him so much that we recommended some friends use him and Matthews Ford and they have already booked their appointment! Thank you, Matthews Ford! Thank you, Brady! So excited to be driving my new 2017 Ford Escape today! read more

About a month ago I took my 2006 mustang in to have $800+ of work done. One of the things we had done was a brake service on it where they changed the brake fluid. My 16 year old daughter drives this car and when she was driving she was having an extremely hard time stopping the vehicle, she even had to pump the brake just to get it to stop. Her brother looked at it and noticed there was no brake fluid at all in the reservoir, so her dad added a whole container of brake fluid and it's perfect now. A couple of weeks after that I took my 2018 Mustang GT in to get the oil changed and the Transmission fluid service done (it's required at 30,000 miles). Two days after I picked it up we were headed out of town and my car started blowing horrible amounts of smoke out the back as we were driving, so we pulled over and had the vehicle towed back to Matthews Ford and they said their machine had over filled it and they had gotten it fixed and all cleaned up. I got my car back last Saturday and today, 5 days later we are headed to church and the very same thing has happened again I'm willing to give someone a couple of chances but when you mess up on the second one you sure enough won't be getting a third chance. I WILL NOT be returning to Matthews Ford! read more

Worst experience I've ever had at this dealership. Quick Lane needs to change its name. Not quick at all. The girl, Monica, at front counter seemed frantic, overwhelmed and unorganized. Felt like I was turning my expensive car over to a bunch of incompetent high schoolers. I'll go to a different dealer next time even if I have to drive all the way across Tulsa. Do not recommend bringing your vehicle here. They didn't even tell me what kind of oil they put in my car. Overpriced and unimpressive. read more

So, I need some help as my car situation has gotten a little 'tricky' to say the least. Anyone with any good advice on where to start? I'm trying the route thru Ford Company first- but I'm worried that I will hit a brick wall soon. This was the VERY last thing I ever imagined happening, but I am at the end of my patience, and trust, that my car will be returned in the condition I left it in? If we were to look at legal action- where does one even start??? Any helpful hints or advice mucho appreciated!!!! We bought a new SUV with Matthews Ford in BA in April. Had to take it in for a covered warranty paint fix- as the factory paint had been sprayed incorrectly and clear coat was missing. We were told it would take two days to get it fixed. 3 weeks later they called for us to come get the car- and it had been severely damaged when they had 'attempted' the repair. Seals, parts broken, tons of deep scratches and buff marks, tooling gouges by screwdrivers etc, and overspray of the paint inside the vehicle. The worst part- They were going to return it to us in that condition!! We said no, they said they would fix it. Now it's been more than 7 weeks since I had my car in my possession- even though I am still paying on it- for a car I do not have!! At no point has our rep Chris called us, we always had to call him for updates, and the manager Kevin has been a joke to work with- as he has lied over and over as to when my car would be ready and is rude. At this point, we have contacted Ford to replace My vehicle because I doubt they will ever return it in new condition to the damage they did. Again, no remorse, and definitely no help. We will never be purchasing a vehicle from them again, and I would advise others to take our story to heart- this is how they feel you should treat a customer!!! There are many other dealerships out there that do a better job representing the Ford name and brand- I would highly suggest you stop by there first. read more

Just want to say that Matthews Ford in Broken Arrow has the rudest service adviser I've ever met. Apparently I'm invisible as I stood at her desk as she made phone calls. Finally after she acknowledged that I was standing there I was able to tell her my problem. My new vehicle had a minor cosmetic problem that needed fixed. She gave the long song and dance about how busy they were, they'd have to take pictures and I'd have to leave the vehicle blah... blah... blah. Oh by the way she also told me that I would have to make an appointment to get an oil change but they would still have to "work me in". So I left there and drove twenty miles to Jack Kissee Ford in Claremore. I was met there by a service adviser named Annette. What a difference. Annette ordered my part which arrived the next day. I returned the following day and the part was was installed, oil changed and tires rotated while I waited. Thank you Annette. You guys at a Jack Kissee Ford will get all of my family's business including new car sales from now on. And Lani at Matthews Ford, I'm telling everyone I know not to shop at Matthews Ford because of you! read more

We bought a new car with them in April. Had to take it in for a covered warranty paint fix- as the factory paint had been sprayed incorrectly and clear coat was missing. We were told it would take two days to get it fixed. 3 weeks later they called for us to come get the car- and it had been severely damaged when they had 'attempted' the repair. Seals, parts broken, tons of deep scratches and buff marks, tooling gouges by screwdrivers etc, and overspray of the paint inside the vehicle. The worst part- They were going to return it to us in that condition!! We said no, they said they would fix it. Now it's been more than 7 weeks since I had my car in my possession- even though I am still paying on it- for a car I do not have!! At no point has our rep Chris called us, we always had to call him for updates, and the manager Kevin has been a joke to work with- as he has lied over and over as to when my car would be ready and is rude. At this point, we have contacted Ford to replace my vehicle because I doubt they will ever return it in new condition to the damage they did. Again, no remorse, and definitely no help. We will never be purchasing a vehicle from them again, and I would advise others to take our story to heart- this is how they feel you should treat a customer!! We also bought a brand new, expensive SUV, so this is the treatment they give their higher paying customers too! There are many other dealerships out there that do a better job representing the Ford name and brand- I would highly suggest you stop by there first. read more

The worst customer service I've ever had, just absolutely horrible! I do not reccomend getting your car worked on at this location!!! They've had my car for over two weeks and haven't been able to fix the problem or provide me a rental! They are working on recalls and "fixing" a problem that they had already "fixed". They had my car for over a week last time as well and didnt provided me with a rental. I called Friday, Monday, and yesterday to try and get a hold of the person helping me in service and I was never able to get through. The people in the back ruin it for the people up front. I bought my car at this dealership and it will be the last time I ever do business here after I get my car back. I'd rather drive further to get better service at Fowler Ford or Bill Knight. read more

The service request always deserves a call ahead and a scheduled visit. Most dealerships work this way. This is a average dealership. Not bad but not friendly either. I lease through them and have a mild/decent experience, but the leasing process was so difficult and horrible. I hated that, but it is typical for most dealerships. I rate this one average. They helped me get the exact car and service agreement I needed. Maybe not at the price I wanted but it was close. So far, service is going as planned and I wouldn't lease without getting the service maintenance agreement. Very much worth it. read more

I went to Matthews Ford to get my daughter's first car serviced for the first time. I wanted an oil change, breaks looked at, and the car runs rough. They didn't want to help me and the first available appointment was two weeks out. Because they have a Quick Lube attached he said I would have to go there to get an oil change and breaks looked at and come back to have other things looked at. Ok, no problem; Quick Lube didn't want to help me either. In contrast, I have a Chevrolet Trax, when I went to South Point, they changed my oil, made recommendations, and addressed all of my concerns and got me on my way in an hour. I going to give my son the car I'm driving and buy me a new one, guess where I'm not going! read more

I bought a car here 6 weeks ago it just came back on a tow truck service from sales person was bad as well as from the service dept like it was my fault I was even told you shouldn't have. Bought a focus too many computers I won't eVet buy a vehicle get again read more

Went yesterday to buy a truck. Dealt with car salesman who was very friendly. Then had to deal with an assistant manager who was also friendly. Then they sent in another manager who was very rude and unprofessional. This managers name was Ramy. If you must do business here, I would avoid dealing with Ramy. Totally classless. I'm not a rookie when buying cars. I buy every two years. read more

I had a great experience buying my car! They were very professional, nice and handled everything with care. I would definitely go back again. I highly recommend them to friends and family. A big plus for being military friendly! I got the car of my dreams, that I thought I'd never ever be able to own. read more