Sometime last month they charged me delivery fee. I forgot about it with my last order. So I went in today. At first the Manager was a little stand off. But she looked and said I was right (of course) so she cannot apologize enough she just kept saying I'm sorry I'm sorry I'm so sorry. I love jimmy johns. I'll always order. Lol read more

The Fairview Heights location is wonderful. Quality of food, very fresh ingredients, fast delivery and great customer service. We absolutely love the new Gourmet Frenchie. One of the best sandwiches. We hope you continue to offer them. Thank you for the wonderful service. read more

Stop in. No more bean sprouts. Not good. We're out of mayonnaise. Not really bit I cant open one of the huge ones on the shelf above my head. Never mind. I will go spend my $10 elsewhere. Bad experience on multiple occasions. read more

Ordered 2 sandwiches and 2 cookies at 11:33 am for my wife and I today. Had to leave the house by 12:30 for an appointment. Thought I had allowed plenty of time for the food. The order hadn't arrived by 12:30. We had to grab some last minute lunch as we left the house. Found the order on our porch when we returned at 5:00 pm. NOT HAPPY with JJ's. It will be a while before I order from them again - too many other good sandwich shops in the area. The driver lost his/her tip by not arriving when we were there, oh well. read more

Quick delivery. Found a long hair in my food. Not worth it. Called to let them know. No refund. Get a free sandwich if I decide to order again. Try at your own risk. read more

Jimmy John's - Tasty hair. - Sandwiches Near Me - Fairview Heights, Illinois

It took 45 minutes for me to receive my delivery 1 block away. When I called in ask about it I was hung up on and then when I called back I was placed on indefinite hold. Most Jimmy John's excel with excellent customer service but this one was terrible and won't receive anymore of my money. read more

I placed a delivery order and then received a phone call stating I am too far away. When asked for a delivery limit, I was told they will only deliver within 3 miles. After looking it up and informing the employee I am 2.9 miles away, he said there is nothing he can do and they can "get in trouble" for not following this rule. The person who took my order originally was highly rude as well. My business will go elsewhere from now on. read more

This isn't my normally frequented JJ, but it was closest to one of my stops on the way home today. After a rough workout, all I wanted was my #6 with extra cucumbers, extra tomatoes, sauce, dijon and hot peppers. I was the only person inside, so the wait time was very short and the employees were quite friendly (probably bored as well). I'm surprised they weren't busier given their location on 159, but I'm not one to question a good thing. My sandwich was everything I hoped for and more. It definitely hit the spot. I will always keep this JJ in mind when I'm in the area. read more

Jimmy John's has generally been a favorite for me. I will take them over Subway almost any day of the week. However it seems that Jimmy Johns may be turning into a place for friends to go and hang out. and I am not talking about customers. It seems everytime I have been in a Jimmy Johns I feel more and more like I am interupting a group of friends to ask someone to make me a sandwich. Like walking up to a handful of Highschoolers at the mall and politely requesting they prepare you lunch. It seems their biggest obstacle other than that is consistancy. You can go to one Jimmy John's and their sandwiches taste like they were handmade in heaven by the One True God then flown to your table by Angels on the backs of Unicorns. Then go right down the road and get a sandwich that tastes like it was made by some snot nose college kid that doesnt want to be there and get your sandwich wrapped poorly in a week old newspaper they found in the alley. I still recomend Jimmy Johns.. But I warn you if you go to Jimmy Johns and you notice your sandwich has last weeks Headlines on the wrapper, quickly execute an About Face and goto Subway. ps If you ask them to cut your sandwich in half before they wrap it you SHOULD NOT expect them to ACTUALLY cut it in half. Maybe SPEED should not be your focus but instead EFFICIENCY while providing a CONSISTANT Product. read more

Love it! My favorite is the Vito...they work so fast and your out in no time.

There's was nothing "freaky fast" about my delivery friday before I worked. Waited 45 minutes for a sandwich and the store is about 4 minutes from where I delivered plus it wasn't a busy time of day I ordered at 405 in the afternoon. When I got my food it wasn't really bad but it wasn't anything great. Just a let down and that's hard to do sandwiches are my favorite thing to eat. I must say the driver that came was very polite. read more

Our office orders delivery from this location all the time. They are always sending the correct orders and is usually in a timely manner. I rarely done-in, but today I did. It was loud and the atmosphere felt very rushed. I was standing in line to order and before the person in front of me could even put her stuff away the staff member was requesting my order. I refused to make the person in front of me rush, so I waited until she left to order which seemed to annoy the employee. All the staff was speaking loudly and were in constant motion behind the counter, all 10 of them. If you've ever been to a JJ, you know that's a small area. It wasn't a pleasant dining experience. I will not likely dine-in again, but I will definitely order for delivery. read more

Sooo when I walked in it was dead . We were not greeted or maybe we were but the music was blaring so loud they barely could here what I said to them. Whe I mentioned the music being to loud they kinda looked at me with blank stares. I asked the cashier if the roast beef was rare again met with blank stares kinda like revenge of the Stepford Wives. One of the employees child (or perhaps the owner) child ran up and down the restaurant with her yelling at him to sit down! !! The subs were okay nothing to write home about. The man wrapping our subs messed up our order by wrapping the wrong subs in the numbered wrappers. We only had four not to difficult. The only reason I have it 3 stars was... it was very very clean and the bread was decent. However, the onions were strong and lettuce bitter. For 26.00 we will not be coming back. read more

This location will not deliver to my house today even though I live 2.6 miles away. I spoke with a manager that said I'm not in their "system". There website says to call of your address doesn't show up, so I did and then was told by a manager that even though they see my address on a map that they will not deliver to me. I'd give 0 of o could. read more

This was the worst ordering over the phone experience I have ever had.... The stoner kids who took my order were giggling and rude and after 5 minutes of repeating myself over and over, I finally hung up. If someone can't concentrate long enough to take down my order I don't want them making my food. read more

You are freaking terrible at customer service, quality of food and overall atmosphere. I've been to a lot of jimmy johns and I will NEVER come back here. This place lacks service, quality and taste. The worst jimmy johns ever. read more

Fast, excellent sandwiches. Went there on my lunch break and was in and out in a short time. My only negative is the cost. Pretty expensive for a turkey sandwich on wheat. I will be back. :-) read more

very rude not like any other jimmy johns sometimes delivery takes an hour actually told me one time delivery is a hour + food is always good and order is usually right their attitude keeps our office from ordering more often. delivery driver is always polite usually same guy. stopped in one time after work and a few worker's dont know how to wash their clothes apparently. that is upsetting and makes me spend my money else where when food service employees are dirty. read more