Horrible customer service. Food was ok. Music was super loud and both staff members were extremely rude.

Spent $9 on a sandwich for 3 pieces of meat. Went inside to question, employee said it's the standard amount. Been to this location plenty of times never have I not been able to not taste the meat. Will not return to any location after this! read more

Jimmy John's - ##1 THE PEPE - Sandwiches Near Me - Geneva, Illinois

Great management & super fast service. I'm often in a hurry, and they are quick and accurate. Love this place!

I don't understand the previous bad reviews, based on the past couple of times I have been here. The food and service were both good. As for ambiance, this isn't the place to look for that. it is a long skinny space that feels like a long skinny space! read more

Jimmy John's - (long skinny space) - Sandwiches Near Me - Geneva, Illinois

Wow one of the rudest encounters with the guy running the front. I mean absolutely no reason he was just yelling and slammed his hand on the computer he was sighing and acted like we were an absolute nuisance just for ordering a sandwich. read more

This location has THE worst customer service. Very Rude employees, they act like they can't be bothered.

Our company orders from here often for delivery. Our orders have been delivered fast and accurate. The delivery drivers are always friendly and even stop the say hi to our office dogs. read more

We usually go to the South Elgin location which is lightning fast. We don't expect or need it to be that fast, but since I am used to a 5 minute prep, I showed up to this location around 5 minutes after placing an order. When I walked in the man at the register asked what I wanted and I said that I placed an online order. One of the young women making the sandwiches turned to me with a hostile look and told me "We take 20 minutes to prepare online orders. I will be prepping deliveries and THEN I will get to yours." Now mind you, I hadn't shown any sign of impatience. I just let them know that I was there. I was more than happy to fill my fountain drinks and sit in the air conditioning for 20 minutes if needed instead of a hot car. But given her unnecessary tirade I simply said thank you and went out to my car (the young man working with her had the good grace to look genuinely embarrassed). I waited 20 minutes in my car, so now 28 total for 2 sandwiches. Tried in vain to cancel the order since it was not started. Went back in and the person who was clearly the manager who was not present the first time welcomed me. I told him that I had an online order. The same girl looked straight at me, asked me the name as though she had never seen me before and then proceeded to tell me that there was no order in my name. I told her to please look again, as I had been in 20 minutes ago and she told me that she would prep my order after the deliveries. It was clear that she moved my order to another surface and processed several others. When I addressed that to the manager she suddenly "found" my order and the young man next to her took it, prepared it in 2 minutes and said "Ma'am, your order is ready." The manager handed it to me. This was July 1 at about 11:10 am in case the management wants to look to see who represented their store in such a negative light. I completely understand how understaffed businesses are now and was not in a hurry. Just not prepared to be treated like I was. Will not return. read more

My girlfriend and I were treated incredibly rudely today when we visited this location. We had an online order, so we went in to grab it from the shelf but wanted to add a couple bags of chips. We picked the ones we wanted and stood at the register, waiting to even be acknowledged by an employee. The woman who seems to be the manager, dark hair and glasses, turned around and very snidely said "do you want something?" to my girlfriend who replied "I'd just like to make a purchase". This woman huffed and turned back around, ignoring us until another employee from the back of the store came to ring us up. No "thank you", no "have a nice day", just a completely rude and uninviting environment. I will never be going back to this location. This was August 15th at 3pm read more

Update your hours so as to not waste people's time. Came here at 7:30pm on Friday and here it says open til 9pm, nope

They are very bad... don't come here. They do not walk across the street for curbside orders even though it is illegal to park where they want you to. read more

are usually don't complain, but I went into Jimmy John's today. Everybody had hats on, but the one kid that was on the slicer. He had one of those sunvisors on and his hair was everywhere and he slicing cheese, so I actually turned around and walked out of there because I don't want hair in my food I really think that your employees should be wearing hairnets or the baseball caps are fine, but they really need those on their head not those sunvisors and their hair all over the place people lose hair a lot and the way that kid was doing today slicing. I'm sure hair was falling and everything, please keep up with cleaning Ness establishment I really do enjoy Jimmy John's today was just not a good experience read more

You guys put an ounce of tuna on a tuna sub......I literally thought it was just the bread AND you screwed up another sub in the order. You were a last resort. Next time starving will be more appealing. How about getting one's money's worth ? read more

Jimmy John's - Crappy sandwich - Sandwiches Near Me - Geneva, Illinois

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Every Sandwich could be somebody's first at JJ and this location should think about that when they turn out orders. This location has gone downhill in quality. I paid nearly $25 for two sandwiches and could have gotten the same quality or better at Subway for a lot less. Orders were wrong, and customizations were missed completely. A year ago, this location was fantastic. Not so much anymore. read more

Jimmy John's - Can you guess what sandwich this is supposed to be?...No it's not just the bread. - Sandwiches Near Me - Geneva, Illinois

I wish I read the other reviews before I stopped here. Not only is this the most expensive Jimmy John's that I have been to....average sandwich is $1 more than others, my sandwich was absolutely drenched in mayonnaise and ended up being a soggy mess. I ended up throwing out for than half the gargantuan sandwich that I paid for than $20 for. Skip this place. read more

Employees are very rude and uninterested in serving customers. They also close early(7pm) without posting a notice or updating their website.. Very dissatisfied read more

I went to the Geneva Commons location at 12:35pm on a Monday afternoon. I stood in line at the register while 3 guys were making sandwiches. Nobody acknowledged those of us in line. After a few minutes one of the guys yelled over to the four of us who were in line that they weren't taking anymore orders. What?!?!?! I asked him why and he very rudly stated that they were very backed up, running over an hour late on some online orders, were almost out of bread and ham. He then yelled, "I guess I wasn't set up for success." What kind of a sandwich shop lets their customers stand in line, waiting during a lunch rush and runs out of bread. No apology. Just plain rude. I will not be back to this location. read more

If you're going to close 2 hours before the posted time atleast give an effort to notify customers.

Went to grab sandwiches for the guys at the shop. When I walked up there was a sign on the door saying masks are mandatory to enter. I walked away. I won't give a dime to a business that mandates masks. read more

This is the worst Jimmy Johns branch I've ever encountered. I recieved a soggy sandwich, product quality is hit or miss. Employees are unprofessional, sloppy looking and disinterested. I will not go to this one any more. read more

This place is sooooo bad it's unbelievable. Service is so rude, impatient and unhelpful. Today three employees were complaining about the management and whoever worked before them. So they really didn't want to bother to take your order. I've given this place a few try's since we moved here a few years ago and I will never go back. They even make a lousy sandwich. Don't know how they pull that off because all the ingredients are piled up in front of them. DONT bother with this place!!!! read more

Paid for a meal for delivery and did not receive full order. Ordered through their app and Was looking for a refund but they said their system does not allow refund without refunding full amount. Not the end of the world but be careful when ordering online. read more

I went in last week to get a sandwich at the Jimmy John's in the Geneva Commons. A customer asked to not have a spicy meat on the sandwich and the very large man behind the counter blew up at him. OMG he yelled about his system. You order from the board because it's a system. Ummmm I'm allergic to lactose so I always ask for no cheese. Was I going to be yelled at too?? Haha the customer told him to F off. And watched the employees make the sandwich per his request. We all wanted to applaud. I left after watching the other employees smirk at this situation as they apparently agreed the offensive employee was completely in the wrong I am telling everyone to no longer order at the Jimmy John's at the Geneva Commons because that giant man behind the counter was the rudest person I have ever ever witnessed work with a customer. Best thing Jimmy John's can do is fire that fat man and get him out of their company. read more

Honestly the worst jimmy johns I've been too. Literally just got a sandwich with a heaping of lettuce....I was the only customer in there with 5 people working and they still messed up my order. Even they're delivery is terrible. One time it took over an hour for them to deliver my items and when I asked to get the delivery charge removed they didn't budge. Awful customer service and lack of awareness. Whoever is running this location needs to re-examine how they run their business. read more

Jimmy John's - a sub sandwich on a wrapper - Sandwiches Near Me - Geneva, Illinois

We placed an order for online pick up. My boyfriend went to pick it up, and we had ordered a side of kickin' ranch. When he was picking up the order, the employee told him that they were out of kickin' ranch. Despite paying for the side, the employee told him that there is nothing he can do to refund it. When my boyfriend got home with my sandwich, I quickly noticed that my Beach Club was missing it's prime ingredient - the avocado spread. I called the restaurant and they basically said "yeah another guy made that sandwich and there's nothing I can do." No refund, no credit for another visit, nothing. Well, noted. Last time I go to this Jimmy John's. read more

Jimmy John's - a sub sandwich on a wrapper - Sandwiches Near Me - Geneva, Illinois

Incredibly rude service. I felt like I was inconveniencing them for showing up and placing a simple order. They did not listen at all and got my order wrong even though I was standing right there talking directly to the cashier. After waiting for a while for them to give me the wrong order I attempted to communicate with them to get it corrected and I got a massive attitude. I was told I was wrong because it wasn't on the receipt then was told to hurry up and tell them what I want (again, after waiting on them forever). All I wanted was a sub, drink and some chips for lunch which is WHAT THEY DO right? I walked out of there with my food but man do I feel like crap now after being treated like a POS. Thanks Jimmy Johns and good riddance. I am done with you. There are plenty of options around here to get a sub and chips without rudeness. read more

Came in today with my one-year old and had terrific and courteous service from Armani, Dave and Ben. They were friendly, helped me immediately get my order, and made things easy for both of us. Thanks guys! read more

There have been issues with this location I have been willing to look past like very restricted delivery hours, frequent mistakes on orders sent in via the app etc., but at least they delivered. Well, not anymore. They apparently no longer deliver to my location 2 miles from the store. JJ's was my favorite place in college and I even worked there for a while when I was younger, but alas, it is time to find a new sandwich shop. read more

Jimmy John's sandwiches aren't the negative at this location, it's the customer service. The manager is probably the most rude of the staff, and this behavior is consistent. Both my husband and adult daughter have already sworn off the sandwich shop. read more

This is my last visit to this Jimmy Johns store. The cashier handed us our soda cups by grasping the rim with her fingers inside the cup! I complained and asked for a new cup. She looked at me like I was an idiot. Then one of the kids spilled there drink and the same gal was sweeping. We asked for a rag to wipe the table but she never brought one. She just went about sweeping the floor. While we tried to wipe up the mess one of the kids dropped their sandwich. I went up and bought another sandwich and explained to the manager what happen. No assistance offered at all. We whipped the table put 20 napkins down on the floor. Still no help. The gal swiping put the broom away and filled her cup and left with her free sandwich . Zero customer service here for the 48.67 we spent. Oh and God for bid don't let your 10 year old ask for lettuce on a slim 5. Can't have it your way at Jimmy Johns! Take the kids for tacos they will have more fun! read more

Jimmy John's - Sandwiches Near Me - Geneva, Illinois

I ordered my lunch over an hour ago... it's still not here. I called the store and they couldn't find my order, then said it was out for delivery. They offered me a free side the next time. A free pickle is not enough to give them a second shot. The chain's entire motto is "freaky fast" delivery... I'm now walking into meetings all afternoon with no lunch. HANGRY. How has corporate not intervened with this store?? All the same complaints. read more

Total ripoff. 6.19 for a turkey sandwich plus 1.50 for cheese, $2 for a medium drink and 1.79 for a bag of chips????? This location is at least 20% higher in cost than other JJ locations read more

I personally had a good experience here as far as customer service. The staff was friendly and my sandwich was ready in minutes. What I didn't like was the sandwich. I had ordered the #3 which is a tuna sandwich and I felt that the tuna was dry and didn't have much taste to it. Also the sandwich in general didn't have much sauce. I'm not sure how their other sandwiches are but based on this experience I will probably go else where next time. read more

I ordered a tuna sandwich and it got delivered to me. I opened the bag and the wrapping was soaked. I unwrapped the sandwich and it was soggy, and everything fell apart. The tuna tasers gross and it was all over disgusting. I had to throw it away, read more

Disappointing service. Called twice to check on the status of an order at 30 and then 60 mins after initial call. After being hung up on by a new employee, the mgr was gracious enough to apologize, but we had to cancel our order when the delivery was still TBD. Tip: Inform callers at time of order if you anticipate a delay or are actively training new team members. Most customers will be understanding or appreciate the honesty so they can explore an alternative. read more

My "freaky fast" delivery took 45+ minutes, and when it arrived, the order was wrong. When I called the manager to inform him of my experience, I was told that they cannot alter the order as I requested (no mayo), it comes that way period. Hmmm....must be a new hybrid mayonnaise lettuce. Who knew? I strongly recommend going elewhere for your sub fix, this location is clueless. KP, St. Charles, IL read more

So .... I have to admit I frequent this sub shop. A lot. I get one of two things ... A Club Lulu or a Bootlegger. Sometimes I throw in a bag of chips cause I like to mix it up. But make no mistake - the sandwiches are good. Fresh baked bread, simple fresh ingredients - what's not to like. Try them you will like them. read more

I ordered from this location and what I got was delivered 40 minutes later after I had called the store and they said their driver went to my apt but I didn't pick up my phone 20 minutes prior then told me he had personally called me as well and got the line was busy... after the call I looked and sure enough no missed calls from anyone then my fiance calls me and asks me when the food will be here because she has been waiting outside for the last 20 minutes and sure enough no one has stopped in front of my building. I really like Jimmy john's however I don't know if I will give this one a second chance. read more

The manager at this location is very rude. He was very nasty with me as I was ordering, and gave me attitude when I asked for a cup of water which he said "is a glass of water." Not to mention, he had the most sour face when he greeted me and took my order. Terrible customer service. He shouldn't be a manager at all: read more

There is not another better sandwich place out there. The Geneva location has fast and friendly service.