Diabolical. I cannot describe a worse hot dog. Sure, you could say "oh you just pulled off the toppings to make them look bad". Nay. Look closer. There are no stains on the bun. This hot dog was spat out in sub 30 seconds. There is no regard for quality OR quantity of ingredients. Absolutely shameful to see and I would never in my lifetime recommend this place to anyone ever. Save yourself; go to Portillo's. read more

Urban Counter - Kid's Plain Vienna Beef Hot Dog - Sandwiches Near Me - St. Charles, Illinois

Great avocado toast , love that you can have a drink there also ,great service and it's a very nice place to eat!

Deeees-licious burger! This was better than Foxfire's burger. I don't want to speak poorly of Foxfire. But I am trying to make a point that Urban Counter's burger was delicious and it didn't cost $25-30. Loved the onion rings on the burger too. Just makes the burger stand out. Definitely will come back! read more

Worst black bean burger ever!! There was no flavor, so tasteless and bland. The burger couldn't even hold shape it was just mush. This is sad because I was so hopeful. read more

Everything, starting with the service and ending with the fantastic food. The breakfast burrito and the classic hamburger are my favorites.

Food took forever and one of the burgers was burnt and way too expensive for what you get

It never ceases to amaze me, quality of salads, the young team's efforts to make everything picture perfect and delicious. Then there's this great camaraderie, work ethic. Oh for those who wish burgers, tater tots, be still my heart, the menu's so extensive & the price? Worth every cent, just not 3rd Street price! V. cool interior, Well done team & thanks for your excellence! Ellen read more

Would like to add, the prices are very fair! We had wings tonight, naked with Buffalo on the side. My son said the meat was cooked perfectly! We also did the three mini burgers picking two tender 'burgers' and one traditional...They were great. Support Local!!! read more

Friendly and fast service. I get the breakfast sandwiches here and I'm always happy with my order. The only thing is-- why can't I leave a tip on my card? C'mon whoever's in charge of this. Update your system! read more

the worst meal in a long time , ruebin was horrible, skimpy meat was rubbery onion rings we threw away burnt and inedible they overcharged my card witch I didn't realize till the next day. I'll vote with my feet. Made me give it a star rating gave it one because there isn't a lower rating read more

Hidden gem located in a small strip mall, next to a gas station. It's a small place with sleek urban decor. I particularly like the brick wall stamped with items from their menu. Servings were large... so good value. We ordered the harvest salad (HUGE!) and 3 mini burgers with sweet potato fries. Both very good. I would recommend (for lunch) and visit again. read more

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I've been wanting to try this place after reading some good reviews on Yelp. Finally came here with my brother on Wednesday late morning. I didn't expect this place to be situated next to a gas station and liquor store for some reason. It's a good thing tho if you want good food rather than munching on gas station snacks. This small cafe is quite cute and has a rustic feel. The staff were nice. The food was pretty dang tasty and so were our drinks. I was quite surprised. The prices were reasonable as well. You can see them prepare your food which is a plus to me. Would I come back here? Probably if it's one of those on-the-go picking up quick meal moments. read more

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Absolute awful. Ordered a Rueben Sandwich. $10. Bread and meat were rubbery. She left it on the grill so long the bread was burnt. Thin, skimpy, chewy. Not like it used to be. read more

I really wanted to love this place - reading the great reviews and the cool vibe it has when walking in. Rustic decor, very reasonable prices - soft drinks are about 1/2 the price of fast food places at $.99 and $1.09 for small and large sizes We ordered the bacon burger and one of the classics along with a large order of tater tots ($1.99!). The bacon burger was completely overpowered by a ton of BBQ sauce. In fact, I forgot the grilled jalapeño peppers until the end - just thought the BBQ sauce had some heat to it! It was a good burger, just omit the sauce. As far as the classic burger, again good, not great. Why? The burger was overpowered again by a lot of salty mustard and thick, salty pickles The tater tots as others mentioned were very good want to try the fries on the next trip! You will have to wait too as the burgers are made to order. Note to management: we were served our burgers directly on the platter paper - no plate or clamshell. This seemed strange and may be a code violation. A few small tweaks - like have personnel review the condiment quantity and type put on each type of burger and don't serve in-restaurant food directly in the platter liner would go along way. Service was friendly and attentive. Love the mix it up Coke soda fountain too. Also they have great daily specials and a Happy hour from 4-7 where you can get $3 big can beers. Apparently this doesn't apply to their awesome selection of local draft beers though (boo!) read more

Urban Counter - Inside decor with young hungry daughter! - Sandwiches Near Me - St. Charles, Illinois

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Food is good, especially the burgers. The service on the other hand is very slow and disengaged. 25 minutes for 2 burgers!!!

Meh, I was hungry and running errands and thought why not. Next time I want an over cooked 1/2 pound greasy burger, I will go somewhere else. Owned by the gas station next door, the kids working there have the personalities of day-old bread. My forgettable burger was $7 ala crate and not anything I would go back for... read more

Urban Counter - Over cooked and greasy... too bad - Sandwiches Near Me - St. Charles, Illinois

Giving two stars and the benefit of the doubt that we caught them on a bad day or something. Chose this place because of its strong Yelp reviews and good prices. Ordering was an ordeal. The cashier was friendly, but didn't really seem like she knew what she was doing. As a result, our order did not come up correctly. We ordered cheeseburger sliders and fries chicken sliders, and the amount of each we got was incorrect. All of the above is forgivable if the food is good, but unfortunately, it was not. In fact, it was the single worst burger I've ever gotten when eating out. They were exceedingly dry and burnt to a crisp, and the the cheese had been burnt and reduced to nothing more than a charred black film atop a hockey puck of a burger. It was barely edible. The fried chicken slider was just a reheated, from-a-frozen-bag chicken tender on a bun, and it was still better than the burger. If I had to state a redeeming factor, it is cheap to eat there. Ended up coming out to $24 for three people. Locals seem to love the place on Yelp, so maybe we just had an isolated experience. With that said, I will not be going back. read more

All I can say...wow! Alright, I'm joking...there is a lot to say. What a amazing little place. Nothing you would expect to fine next to a BP gas station and next to a liquor store but I guess that's what these Urban Counters are all about. I haven't been to any other locations but I have dined here at the one in St. Charles a few times now. You'll find a simple and flavorful menu mostly consisting of burgers, hotdogs, salads and sandwiches. Everything is unique. The hotdogs have all kinds of different toppings, the burgers are my favorite. The glazed burger is kinda like their take on a KBBQ burger. It has a Korean glaze sauce, egg, cheddar cheese, caramelized onions and ketchup. Super tasty. Today I tried the Bacon Burger, I was really impressed. The bacon was thick, not too crispy and not too soft. It was just right. If there is going to be bacon on a burger it needs to be perfect IMO. This burger is built a little differently from your common bacon cheeseburger. Cheddar cheese, onion rings, roasted jalapeños (super delicious), grilled bacon and BBQ sauce. The grilled jalapeños were something special. They added a slight spice and smokiness to it. I highly recommend it. If you're into craft beer and want a pint with your burger. No problem. There are usually about 5 beers on tap, all unique craft beers that rotate often. There is always something different on tap when I walk in to this place. Not your typical Goose Island or Sierra Nevada but true micro breweries that produce some high quality IPAs and stouts. A couple quick notes. The tots are tasty. They're really crispy and cooked just right. Also, the meat they use for the burgers are beyond restaurant quality. read more

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Stopped in for lunch while my car was getting repaired next door. Restaurant is very clean. Good selection and reasonable prices. Ordered a burger and sweet potato fries. Took about 10 minutes to get my food. Burger was excellent, toppings fresh and abundant. Sweet potato fries hot and delicious. Soda fountain offers abundant choices including multiple flavors of Coke, Diet Coke, Fanta, etc. products. A good choice if you like custom made fast burgers. read more

This place genuinely surprised me! I had low expectations for a burger joint owned by a gas station, but my snobbery was quickly dashed when I had one of the best turkey burgers I have eaten in a long time! Urban Counter has a large selection of burger options, including vegetarian/turkey alternatives (which are actually hard to find in Geneva), as well as tasty sides, including French fries, sweet potato fries and onion rings. The burgers are cooked very well, and I can honestly say the last two I devoured - yes, I scarfed them down - were delicious. True, the prices are a little high, but the food is well worth the extra price. The interior also surprised me, as the restaurant (which is more of a fast-casual place) is outfitted in industrial eclectic decor. The floor-to-ceiling windows offer nice light if you decide to eat-in, although I also just recently learned they deliver! I would recommend Urban Counter - it is a great new addition to Geneva! read more

Urban Counter - Interior view - Sandwiches Near Me - St. Charles, Illinois

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Didn't get sandwich we ordered and tried to call back and ask for it to be ready to run back and pick up - no one answers the phone, no matter how long you let it ring. Someone had mentioned this place was a good sandwich option, it was ok at best. read more

This is now officially our favorite burger joint! We had a classic burger, a harvest salad and sweet potato fries. The burger and salad were so fresh, and the flavor is absolutely awesome. The price is reasonable, the service was fantastic, and the food was out of this world! We highly recommend urban counter, and are talking about all the people we want to bring here! read more

If you're looking for good greasy food where you can get bang for your buck this is the place to go. Staff was super friendly and genuine. We got the mini burgers and a regular burger and everything was cooked perfectly. Tater toast and loaded fries were also delicious! Highly recommend! read more

Great salads, the breakfast burrito is very good as are fries and everything we've gotten there.

A hidden gem in Geneva Il. At first glance you might think it is just a gas Station store, but No, it is a delicious burger, Fries, and sandwich shop that also serves breakfast. This is the go to place for juicy burgers, Chicago style dogs, even craft beer! They have daily specials and half price wine and beer happy hours.... also they make great coffee Drinks.?only wish they had a few muffin or danish Items during breakfast hours. It is a cute place With friendly service and reasonable p Checking in, food is still delicious. And the place is even cuter, if that's even possible! Oh, my daughter tried the bbq wings, they were delicious too! read more

Urban Counter Breakfast burrito is the best thing ever. I have never tried anything else there because I am so loyal to the breakfast burrito. It's so cheap too. Everyone at my work LOVES IT read more

Happy with this location too! Burgers, grilled chicken, and sweet potato fries are my favorites. They also serve a few beers on tap. My go to burger is the bleu cheese with a 1/2 pound burger cooked to order, bleu cheese, bacon jam, arugula, on a brioche bun. Yum! A bonus, this location is actually not in the gas station. It's next to it! read more

Urban Counter - Sandwiches Near Me - St. Charles, Illinois

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If only they could open this into a more serious restaurant. Burgers and fries are great. Its just not a place to hang out over a leisurely meal. Great for lunch, great for take out. I have not had any issue with service, occasionally the phone is literally broken so you cant call in an order. Random. Still its better than Burger Local and a lot better than the usual fast food suspects nearly. read more

This place is very affordable! Urban Counter has a big menu and they have huge selections of food. They have burgers, fries, meats, salads, beverages, desserts, and others. Their menu is phenomenal! All of their food is excellent! Made to perfection and literally will serve the food to you while it's hot and fresh. They are really great at making and producing amazing snacks and sandwiches. You can really satisfy your cravings here because you can find anything delicious on their menu. Their prices are fair and reasonable. You can literally order all the food you want without reaching your pocket's limit. They definitely have cheaper offers. I ordered their clubhouse sandwich, fries, salad, and a drink. I am really amazed by how they prepared it and all of it is really well-cooked. My cravings are satisfied. The sandwich is fresh, tasty, and has a big potion. The fries are flavorful and crunchy. The salad is unique and incredibly made. Also, their drink is very refreshing and perfect for any kind of their meal. Urban Counter is really great at making sandwiches! No wonder why a lot of people keep visiting and supporting them. They are really a gem and an amazing place! Their interior is very nice, they have lots of light, tables and chairs are perfectly aligned, and the vibe is retro. You can also tell that the interior was professionally done. Really impressive! This place is definitely worth a try! The staff and owner were friendly, attentive, and professional. They treat the customers so well and also they are always ready to give a hand to them. Very accommodating! I will surely be returning with my family and friends soon! Would love it if this place keeps up its good work so we can continue to dine and eat. See you, guys! read more

We ate here last Saturday. Absolutely delicious food. We order the blue cheese burger, glazed burger, tater tots and a chocolate shake! They had a hipster atmosphere. Food came out in a timely manner and great customer service! read more

Urban Counter - Sandwiches Near Me - St. Charles, Illinois

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(-3) generic food keywords stenciled on brick, very 90's gas station Subway vibe (+3) good beer selection (-2) sold out beers (+2) choice of toppings (-1) blatant disregard for omitting mustard from order (+2) outdoor seating (+3) industrial decorating (-1) Edison bulbs (no one cares) (-1) inconsistent French fry doneness quality control TOTAL 2 stars, mehhhh food. Dreams not fulfilled. read more

What's happened to this place? It seems they have cheapened everything. Our favorite was the breakfast sandwiches. They used deli turkey and ham - sandwiches were delicious. A while ago they took away they deli turkey and replaced it with a tiny turkey patty. Stuck with the ham, but the deli ham has been replaced with a ham slice. So disappointing. read more

The reuben was outstanding! They have some good looking salads also. Very clean and prices are reasonable. Will be back! read more

Checked this place out today...had classic burger and sweet potato fries. Burger was amazing...sweet potato fries were a little over done. You walk in order at the counter then sit as your meal is prepared then called out to go pick up. The place was clean and the burger was good. It took a littler longer so if your in a rush it not pre made fast food but good. I'm going to back to try the salads, the Reuben, and the breakfast sandwich. Great place. read more

Tried this place out because I've heard it's pretty good and have been driving past it for a few months. We took the family of five there for a dinner that might ordinarily have been been purchased at Portillo's. Our order consisted of burgers, mini burgers, Chicago dogs, a Reuben, a BLT, fries, tater tots, and some shakes. Every single one of us were more than pleased with our meals. Burgers...top notch, quality beef, flame grilled, great buns, big pickles. The mini burgers (3 for 4.99) were a great way to split food between a couple of lighter eaters. My ten year old devoured a 1/2 pound bacon burger and said he loved it (obviously). Reuben...My 15 yr old finished it in about 5 bites and loved it. Said the meat was very good and the bread (rye) was much to his liking. It was a good sized sandwich. Chicago Dogs...Same 15 yr old loved the dogs and raved about how good the pickles were that were served on the dogs as condiments. Fries and Tots...everyone really liked both. BLT...my wife raved about it and noted that she loved that it came with avocado on it. The bacon looked like that really thick cut stuff that's almost like a slab of meat. Shakes...holy hell. Great stuff. My kids loved them. I loved them. They reminded me of the quality of what you get at Oberweis. Everyone wants to go back again soon, especially to try out their breakfast sandwiches, which look sensational. A couple of notes: The prices are fair. Not cheap. Not expensive. I'd say expect to pay about the same as what you'll pay to eat at Portillo's, but you're probably getting a bit better quality and a little less grease. The place was dang near empty at 7 pm. Not sure if their odd location is why they don't appear to be drawing many customers. It's a cute joint that's a tad small, but with plenty of seating. The cashier taking our order appeared to be having a difficult time with putting the order into the system. I got the impression it was because they'd just changed the software on the computer or something. It took a good five mins of standing there giving him our order before we were done and could go sit. Considering the variety in our order and the fact that they make everything fresh, to order, I expected a 15 min wait for our food. Surprisingly, it seemed to take about 5-6 mins and came out hot and tasty. The menu has a decent variety, with several salads, sandwiches, and a handful of craft beers if you want an adult beverage. We really liked it if you can't tell. We hope it gets busier because it's a nice addition to the town if it can hang in there and draw customers. I suggest you go in there and order something...anything...just to get a feel for the quality. After that, maybe you'll want to return with the family. read more

This meal was fair. We were disappointed after hearing some good things. The rueben sandwich was skimpy with the meat. Oftentimes Rueben's have too much meat. Well, this was the other extreme. We ordered the dressing on the side. They didn't miss on that! We also ordered a turkey burger. While the patty itself was tasty, the burger was plain and uneventful. It's not something we'd order again. If it was the only food available, we'd eat it. But it's definitely not on the must-go list. read more

Stopped in here today to give it a try - their business model is a bit different adding "cooked to order food options" either adjacent or in gas stations (4 locations) with this one also serving 4 craft beers on tap and 2 wine options. I ordered the blue cheese burger cooked medium rare and that's exactly how it was delivered - on a nice char/grilled brioche bun along with a bacon spread (very good) and arugula. Was completely wowed by the quality of ingredients of this $6.49 burger. Hubby had a hot dog and a chili dog and we shared a large order of fresh cut fries. He said the dogs were good flavor and good sized. Right next door (same owners) is Pride liquors which has craft beers on tap where you can fill growlers. This is the 4th Urban Counter location and this time they were able to build out next to the BP gas station vs. being in the gas station building itself. read more

First time in today as I had to stop in at Binny's first. Read the Yelp reviews and figured I'd give it a try. Ordered the bacon bbq cheeseburger meal with tater tots. They asked me how I wanted it cooked, and I said "really?, I can get it cooked medium rare?" She said yes, so I ordered it medium rare. Of course it came out very well done. I was was disappointed. The burger was tasty and somewhat juicy regardless. Good bun too. They also forgot to drop my tater tots that arrived at my table perfectly cooked a few minutes later. I'll give them another chance and make sure I reinforce med rare when I order next time. read more

I noticed this St Charles location opened recently, but I wanted to wait for some reviews before stopping by. The reviews of the Aurora location impressed me and once I saw a positive review posted for this location, I decided to give Urban Counter a try. It is located right next to the BP gas station at Bricher & IL Route 38. I'm sure at some point I will combine feeding me and feeding my car into one trip. I'm a simple basic kind of guy and I like the style of this place. Not fancy or pretentious. Functional sort of industrial-looking furniture. Could see the grill from the counter. I made a take-out order, and it took maybe 5-6 minutes from placing my order to it being ready. I didn't time it. Yes, it took longer than McDonald's/BK/Wendy's, but I got a better product that was made-to-order and wasn't thrown together. Worth the wait. For my first visit, I went with the Bacon Burger and a regular-sized order of fries. The burger was very good. The thick half-pound patty comes with bacon, barbecue sauce, onion rings, cheddar, and roasted jalapenos. As I was eating it, I had forgotten about the jalapenos and was wondering where the spicy kick came from. They were a nice touch. Better than the raw pickled jalapenos you might get on a burger elsewhere. Sauce was good, onion rings were good. The bacon didn't overwhelm the burger. The flavors were balanced. The burger was well-constructed. I was worried such a big burger might fall apart and be a mess to eat, but it all stayed together right down to the last bite. There were two things I liked about the hand-cut fries. They were lightly salted with a larger-grained salt. So many places oversalt their fries so badly that my tongue feels assaulted. Not with these fries. They were a nice change. I also liked that the fries weren't limp and greasy. One Italian beef place I used to go to sells hand-cut fries that are so greasy and go totally limp if you don't eat them in 5 minutes. Urban Counter's fries were still nice and crispy after a 10-minute car ride. I've been wanting a place where I can grab a good burger for lunch that's a step up from the usual fast food places, offers good value, and has the kind of ambiance/convenience I like. I think Urban Counter is it, and I look forward to trying the rest of the menu. read more

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Just stopped there for the first time and it will be my last - rude employees and I was the only one in there and they still got my order wrong - food was uncooked and gross - took 20 minutes to get a "bacon burger to go and when I got back to work there was no bacon on it" read more