Worst Jimmy John's I've ever experienced. No drive through. Got there at 9 pm. Place smelled like weed and employees looked zoned out except for the guy I thought might be the manager. Two unisex bathrooms. First door I tried was locked. Okay, I tried second door, which swung open to reveal an employee sitting on the toilet. He yelped and I was startled too, let me tell you. I went back to waiting in line. My hometown JJ could have had our sandwiches made 3x by now but I'm still waiting here. An employee comes from the back and goes behind counter so I try for the bathrooms again. No dice. What's the guy doing in there?! Now I pick up my order from the only normal and alert-looking guy in the place. Another employee comes out of the back, but I bolted out of there fast. Still smelled weed as I left. Sandwiches were sub-par, too. (Shocker). I've been to a ton of JJ's as they are my favorite fast food when on the road. I've seen better and worse but this was the first one I've been to that was downright creepy. read more

Love Jimmy John's food but this location has horrible customer service. Walked in a was barely greeted by female employee. She was holding a red broom spinning it in her hand. I think the management needs to remind its staff that we pay their wage. read more

See all

Horrible customer service. When they make your order wrong, the staff will argue with you and refuse to correct their mistake. I was on my lunch break and did not have time to argue, so now I am without a lunch for the day. Extremely frustrated and will not be back read more

Prices have gone through the roof and the portions have gotten smaller. We are done with this chain.

if you're looking for portion sizes this is not the place to go. It's like eating bread with a tiny little bit of meat. I went three bites before I hit any meat. Absolutely horrible place to go if you're looking for something substantial to eat. This was basically like eating bread with mayonnaise. John's has one job to do and that's make a sandwich so please make a damn sandwich, you can't sacrifice meat in a sandwich shop. Unbelievable the condiments on top were nonexistent. Not going back, it's just a waste of money! Disappointing. read more

Jimmy John's - a sandwich with meat and vegetables - Sandwiches Near Me - Gurnee, Illinois

This is the worst jimmy johns I have ever ordered from . 1.5 hrs. To get my food. Called and said they would refund me and never did. Still charged my credit card ! read more

This has to be the best jimmy johns with the best customer service!!!! Mike, Mike & Riley were amazing. Went over and beyond to make me and my kids happy. I can't say enough about how they did whatever I needed to make my kids happy. Such a pleasant surprise. So happy to know this is the location that's closest to home to us. My daughter has a super loose tooth and they went so far to cut her sandwich up so it's easier for her to eat it as you can see in the pic. She ate most of it so that's why the oic only has 3 little slices left. read more

Jimmy John's - a half eaten sandwich and half eaten sandwich - Sandwiches Near Me - Gurnee, Illinois

HAIR IN FOOD & HORRIBLE CUSTOMER SERVICE. Stopped here on the way back to Chicago. They made a mistake with the order, but we had taken it to go and figured it wasn't that big of a deal. Until we found a huge disgusting black hair in the sandwich!! We called the store back and calmly explained what happened, employee Joseph was a complete jerk! He refused to refund the item after asking me to provide a receipt number, he said I would need to "drive back Because I was trying to get free sandwiches and rip them off. "I explained that we were on the road and wouldn't be able to come back and he said he refused to refund it and that there was no supervisor able to help us. Joseph was so unprofessional and rude and the whole situation was just gross. read more

Jimmy John's - long black hair in the beach club - Sandwiches Near Me - Gurnee, Illinois

See all

On December 17th 2021 I purchased a turkey provolone sub and ask for extra extra lettuce tomato and cucumber. As you can see in the picture the cucumbers were so flimsy and it looked like they were cut a couple days ago and left in the fridge without a top or some covering the lettuce I always extra extra lettuce I have always asked him to be a problem with me getting extra lettuce because I know most people don't like a lot of lettuce on their sandwich but I really like a lot and after giving the driver a tip I noticed in my bag there were not any chips in my bag this happened before the last time I ordered they had to go back and bring me my chips the first time it happened I got an apology this time when the driver went back to the Jimmy John to give me my extra tomatoes and fresh cucumbers he I called and he said his manager wanted to speak to me by the name of Alex and this is the Jimmy John's in grayslake Illinois this manager was very arrogant he act as if though he wasn't worried about his job and I was nothing else paying customer by his tone he refused to give me extra he denied the fact that the cucumbers are not right even after I asked him can I have fresh cucumbers he told me no he wasn't getting me no lettuce no nothing and not to mention never even apologize for the fact that they forgot to put my chips in the bag the second time I've give tips I am a paying customer I've been very polite and I just feel like this is not right. And to me I believe he's doing this on some a personal level like he had a problem with whatever and whoever and he's taking it out on me because if you did not apologize for the chips situation and you're so adamant about not even just comment courtesy and say okay ma'am you know what we're going to do this for you you know we forgot your chips the second time around and we're just going to you know to let you know we appreciate your customer service this dude is in the wrong business especially as a manager because his behavior is going to trickle down to his employees to behave like that as well I think I really not satisfied at all and I really want to pursue a corporate and it's just it's not so much as the extra items but it's just the principle behind the whole thing you know I would have if it was me I'd have gave her that person extra whatever they wanted because we screwed up Jimmy John's messed up so and then don't they have this thing where they have to bring your sandwich within a certain amount of time otherwise you get it free well they're not going by that they're not standing by their word because when you forget my chips that add on time cuz I have to wait to eat my sandwich and have to wait for you to replace my chips not a happy customer. The cucumbers are so disgusting how do you eat a wet a soggy wet cucumber that doesn't have no bite to or no crunch ...this guy oh my goodness I don't understand okay thank you guys read more

Jimmy John's - a sandwich with lettuce and tomatoes - Sandwiches Near Me - Gurnee, Illinois

So. Slow. I'm not sure what the malfunction is at this location, but service is painfully slow. The staff seem put out by each customer who walks in the door. There was no greeting before, "Can I take your order?" Sandwiches take longer than necessary and are then handed off without a "Thanks" or "Have a nice day." This is not the Jimmy John's we know and love at other locations. The sandwiches were fine, really. And I'll probably be back. I just hope the employees can get their act together in the meantime. read more

Yikes! Walked in to this location w/ the two people prior to me returning their sandwiches. Looks like I had to return mine as well. The employees that work here seem to make errors on the sandwiches. No where to sit as all the tables were dirty as well. Not much to say about this location anymore other than, they have the rating they do.... read more

This is the worst Jimmy John's I've eaten at. We arrived 20 to 25 minutes before closing and they had already closed up the shop and seemed very upset to have to do their jobs and sell us sandwiches. After placing the order, they refused to label the sandwiches and when we asked them to explain which sandwich was which they told us to open them up to see. They had removed the nozzles from the soda machine as well and didn't want to sell us soda. Then, when we asked for mayonnaise they gave us a single packet. It is still before closing right now and they have locked the front door. read more

When I went here with my friends I expected a delicious sub. After waiting nearly 25 minutes I got the wrong order once I forced them to remake it they made it wrong again and ran out of bread. If there was a 0 stars I would give them 0. read more

Okay - the food is fine but the staff is pretty darn crabby and rude. Not a smile, not a welcome - just - here's your sandwich now leave sort of attitude. read more

Ordered TWICE. Both times it took over an hour for my food to arrive. I love jimmys but this location honestly needs go just shut down. I mean look at the reviews. The reviews are the worst I ever seen on a jimmy johns. Food dont even seem fresh honestly. 0/10 do not recommend. read more

First time at this location. Similar to the other shops, they got our order in quickly and accurately. Quick and easy in and out. read more

Service, service, service. I would be willing to bet that the reason that I'm unhappy is that the owner is not the manager in question. Saturday, 05/14/11. I asked my mother-in-law to call in with an order for 30 sandwiches. The time of the call, 9:40AM. They opened in twenty minutes. The young lady that answered the phone took the order. We told her we'd be by to pick up between 12:00 and 12:30. She then informed us that she couldn't take the order because the manager told her the store's not open yet. Service, service, service. Hey, there's a Subway right across the street. There are LOTS of places that I can spend my money. If you are going to take down the information and then NOT take the order, I'll spend my money elsewhere... and I won't come back. Give me piss poor service and I'll tell a LOT more than two friends. read more

I've been going to Jimmy John's ever since I first discovered them on my older sister's college campus in the late '90s and have been a die hard fan ever since. So it goes without saying that when I learned a JJ's opened in my home town, I was really happy. Granted, I don't live there anymore but it gives me something to look forward to when I visit. Well, I visited this past weekend and made my inaugural visit to the Gurnee JJ's and man, I gotta say I was a little bummed. Granted, JJ's food is always consistent from location to location and my sandwich in and of itself was par. It's the service that hurts this place. Whatever happened to "Subs So Fast You'll Freak!"??? I remember the days of going to Jimmy John's, giving my order and having a sandwich in my hand before my change for crying out loud. At the Gurnee location I was standing at the end of the counter tapping my foot for in the neighborhood of five minutes. FIVE MINUTES!!! This is NOT what I've come to expect from Jimmy John's. Hell, it's not what Jimmy John himself expects from Jimmy John's ... wherever he is. This is unacceptable. I want my Jimmy John's and I want it now dammit! That is way it's supposed to be. Subs So Fast You'll Freak. Oh I'm freakin' alright, but not at how fast the subs are. Quite the opposite actually. Get it together Gurnee Jimmy John's. You're making the rest of the family look bad. read more

Why 5 stars? Service. These guys are on it every time we come to Six Flags. We order through the JJs app, we head out to the parking lot, they deliver by guest drop off within 15 minutes...The sandwiches are good, the delivery is fast and the savings (vs. Six Flags prices) are just right. One time they did mess up. We called and they rectified their mistake within 10 minutes. This is why they are my go to place while in Gurnee. read more

I love jimmy johns and their double thick weat bread is the best. Tomorrow the 29th is Gurnee 2nd annual autism awareness day at great america. So I will be going to jimmy johns before for lunch, can't wait. read more

I just left this Jimmy John's. What a horrible experience! First, one of the employees, who was driving to the store almost hit my car and didn't even look at me nor apologized. Then, I went to open the door and he was coming out with a box of sandwiches to deliver somewhere along with another employee. They both bumped into me and I had to step back. They didn't even acknowledge my presence. The female employee who was helping him carry the boxes, comes back inside and very rudely tells my husband "you need a mask. You can't be here if you don't have a mask. There, I have some on the counter". Like he was some dog. He puts the mask on and she says "what do you want?" How rude!! My husband decided not to get anything. I went ahead and ordered a JJBLT. She grabbed the brrad and threw it on the counter. Slapped the Mayo in such hurry she barely put any. Literally, threw the tomatoes, lettuce, and bacon and passed it to the next lady, who was really nice and then hurried out of the store without saying thank you. Nothing. Just out and complete rude. We will NEVER go there again. read more

This place is the best sub place in the work the people who work here a lit. I come here everyday after school and the food is freaky fast

3 stars only because I love the food. However, service is greatly subpar. I live in Gurnee and go to work in Deerfield and I always prefer the Deerfield Jimmy John's to this one. They welcome you as soon as you walk in the door, always have a great attitude, always a sub ready when I'm done paying or when I finish filling my soda at the least, and say thanks for coming as you leave the restaurant. This one, no greeting as I walk in, an unenthusiastic cashier that rang me up even before I mentioned that I wanted chips and a drink, had to wait a little for my sub after I got my drink ready, and nothing was said as I walked out the door. Again I love the food and that's why I love going here, but they just don't make you feel like a valued customer. Well, there's always subway right across the street... read more

Jimmy John's you suck.... I had surgery yesterday and can't drive, sitting at home all alone and don't have much of an appetite for pizza or Chinese. Your store is 2 miles from my house and when I tried to place a delivery order for a sandwich the store told me they wont deliver! I explained to the girl that I can not drive... but she was like oh we will just cancel your order. So all your "freaky fast" delivery advertisements are false, and you should all be ashamed of yourselves! 2015 will be the year I boycott Jimmy John's! read more

I agree with some of the past reviews; the service seems to be the main negative review about this place. That, and they are not as fast as they claim to be. What I know of Jimmy John's is how fast their service was in my home town of Milwaukee on Marquette Campus. Always open late for the munchies, cheap, and quite fast. Not the case with this one. What ever happened to helping the customer? They just throw a bag at you to put your sandwhich in and point at the napkins. read more

I do not know what Reviewer Nick's problem is with the service - maybe he had one bad go of it. After eating Jimmy John's for years, we moved to Gurnee and use this location as well as the one in Grayslake on Washington. I've been here at least 30+ times ordering for a family of 4, and 90% of the time the sandwiches are done before I finish paying for them. And they are truly great sandwiches. I personally love #10, #11 and #12. read more

I think the owners listened to service complaints, because when I went in today, the entire place was incredibly friendly to each person that entered. My sandwich was fantastic, too. read more

Jimmy John's at 5250 Grand Ave. in Gurnee, across from Six Flags sucks. This franchise is poorly run. It has employees who are lazy and unwilling to provide good service and fulfill service hours posted on the storefront. Tonight I encountered two suck employees who were cleaning up at 9:50pm, when the store is supposed to be open until 10 pm. This is unacceptable since the door was locked and service should continue until the posted hours end. 10pm is not when employees are to be leaving their place of work. This is not the first incident where I have encountered poor service. I will never buy a Jimmy John's sandwich again. read more

The food is standard Jimmy John's fare. I am a big fan of the food. Bur once again, I am yet another reviewer completely disgusted with the service at the Gurnee, IL location. When calling in my order I was thrown on hold without the person that answered so much as waiting for a response to her "Jimmy John's, will you please hold for a moment?" then I sat on hold for over 5 minutes before hanging up and calling back just to have the same thing happen again. When the person finally came to the phone to take my order, I was barely half way through when she asked me to repeat it. Telling me that her manager had come to talk to her, and without a word to me had her ear away from the phone conversing with him while I was ordering. I of course at that point asked to speak with the manager and he made no apologies, simply stuck to his side of the story that the store was very busy at that time. God help Jimmy John's if Subway ever decides to deliver, for now it looks like no more subs for me unless I have time to drive to subway on my lunch from now on. If you do decide to visit this location - Good luck finding anything remotely resembling customer service from anyone other than the delivery guys - they are still great! read more

Really disappointed in this Jimmy John's. I ordered an unwich while I was working and they messed it up. They made it with bread and I physically cannot eat the bread due to a health problem. I called them and they sent me a new one. Once again, sent it with bread and this time without cheese too. I clearly just ordered an unwich (with cheese and meat) and they literally sent me a sandwich. TWICE. I finally called them and told them that I did not want them to send me another sandwich for the third time but I explained to them that it was really a simple order and that I cannot eat the bread and the worker did absolutely nothing about it. Just an, "I'll tell my manager". No refund, no offer to fix it with a coupon, nothing. Don't order from here. Seriously. read more

Nor sure what it is about this location, they just really don't have any clue about customer service. I've been to probably 20 different Jimmy John's and this has to be the worst when we're talking customer service. Food is actually great, pretty much the only reason they got 2 stars. However, nearly every time I go in, I'm never offered a bag, or even told the sandwich is ready. Even when there are many people ordering, and I've got cookies, chips and a drink, sure I'm gonna juggle all that.... not. I literally have to reach over the counter to grab a bag and bag it all myself. Also I've been in there and only I ordered a sub and chips (had a drink in the car), it doesn't mean I want a sub chips and a drink, not the second or third time I say it either! Lots of work in the customer service area here, I know it's just a sandwich chain, but simply listening and offering a bag if the customer has more than one item would vastly improve things! read more

This location has the RUDEST people working there. They are always pissed off to have to do their job (especially the people taking orders over the phone. Delivery people have been ok, not great.) They treat the customer like they are stupid (ex: after placing an order for pick up via phone, I asked what time it would be ready - we live about 1 min away. She responded "well its pick up, so whenever you get here. Duh" Absolutely no need for the rudeness. Another example: there are two jimmy johns on grand avenue. When people call to confirm the location of this one before ordering, they treat you like you're an idiot.) I'm so disappointed in this location. Other locations have always been extremely friendly. One positive - the sandwiches are (almost) always very good. read more

This Jimmy John's is the absolute slowest Jimmy Johns we have ever ordered from. Our office has ordered from them on countless occasions and half the time they take 45+ minutes! It is the running joke in the office because they take so long to deliver. Would not recommend to anyone who needs to order for quick delivery on a lunch break. read more

Two friends and I ate here yesterday and we all got food poisoning. This was not one of my friends' first times having that experience from here. Avoid this place like the plague! Haven't had any issues at any other Jimmy John's location. read more

This location is horrible. Of late, nearly every order has been wrong. Two of the employees have been consistently rude. Attitude at the cash register, And eye rolling when you ask them to simply redo the sandwich that wasn't right. read more

I work for a local bank in the area and we had a few sandwiches delivered last week Friday. They overcharged my debit card by 13.00 and told me "too bad" they were not going to make it right. I will not recommend anyone to eat at this site due to the dishonest owners, the dishonest managers and the very dishonest drivers. They refused to provide me with a copy of a receipt, told me they don't have to provide one. IF YOU LIKE TO BE RIPPED OFF AND IF YOU LIKE TO BE LIED TOO. THEN THIS IS THE PLACE TO GO!!! George is the idiot I talked to and could of cared less that they did me wrong then I talked to the owner Haber and he lied to me again, told me he would give me $5.00 back and nothing at all was refunded to my card after they took it upon themselves to change the dollar amount. Makes you wonder how many other people they have ripped off and will continue to rip off!!! Watch your transactions when doing business with these people, they LIE! they STEAL! and they will do you WRONG!!!!!! After my experience, I will NEVER buy from them again and I will encourage everyone I know to not buy from them! read more

I really enjoy subs..I came to Jimmy Johns for the first time and I was very please with the service but what really is going to have me coming back is the incredible Italian sub!! It was one of the best Italians subs I have had!! read more

Will never eat Jimmy Johns again. I called to place an order for delivery. Explained where I lived and provided my address. In fact I told the guy on the phone the intersection I lived near and he was naming streets in the sub division I live in so it was fair to say he was familiar with it. According to his manager that is more than the one mile radius they will deliver too. By how much you ask...... Less than a hundred feet. In fact the guy said they would deliver if it was across the street. I also heard him ask his manager if they could deliver out of area for me. Heard in the background someone yell NO! He comes back to the phone and says my manager said no. That's the worst service I've ever heard of. Not like I was asking them to deliver 5 miles out of their area. Plenty of other sandwich shops in the area like Potbelly and Penn Station. They should be ashamed of themselves but they don't give a rats A$$. So much for customer service. No matter the location I am done with Jimmy Johns. read more

On Sunday I called your location to order sandwiches for myself and 5 other coworkers. I was placed on hold immediately. While on hold for 5 minutes I heard what I thought was the guy taking an order from someone else. So, I hung up and called again thinking maybe he just forgot. I'm in the food industry too, things happen. When I called back I was asked to be put on hold again. I agreed and waited another 5 minutes before hanging up again. The third time I called back the guy answered and said "I can't take your order. We are too busy to get to the phones." Appalled, I asked "So what am I supposed to do?" His response was "I don't know but I can't take your order. We're too busy to get to the phones right now". Then I asked about the order that I thought I heard him take while i was on hold and he said that was a customer calling about their delivery order that was 45 minutes late. Pissed off, I hung up. WHO SAYS THAT TO SOMEONE?!?!?! Like I said before, I work in the food industry too. Want to know what would happen if I ever said that to a customer? I would be fired. And so should this kid and whoever said it was okay to tell a customer that. It was not my fault that you're busy. I was at work too and we had a line to the door from the time I walked in at 2pm till after we closed at 10 pm. But I still made time to drive to the OTHER Gurnee location (Who were gracious enough to take our order) to get our sandwiches. And I plan on passing this along to the corporate offices as soon as I can get ahold of someone or their feedback website decides to work again. read more