- Terrible service. I put in an online order for 2 sandwiches for delivery. An hour and a half later I called the store to see where my order was. I spoke to Jordan. He said that they use a third party delivery and once it leaves the store it is not their problem. He said I could come pick up the order but I told him I was unable to but needed to feed my family dinner. He then stated "I didn't know we were your only option". He was very rude and dismissive. I requested a refund since I was not able to get my food and he said fine. Then hung up. I won't be ordering from them again. read more

This location is awful. I ordered a number 11 add onion and bacon spicy ranch on the side. The sandwich came wrapped in aluminum foil which was weird usually it's in the labeled logo paper but ok.. the sandwich had onion and meat. No bacon, lettuce, tomato or mayo and no spicy ranch on the side... I should have known not to eat it but I did and I got SO SICK. So so sick within 30 minutes... never again will I go to this location. read more

Went there around 8 o'clock at night and ordered a lettuce wrap and a roast beef and cheddar. After waiting at the takeout window for about 10 minutes we finally got our sandwiches lettuce wrap was more of a taco sandwich instead of a lettuce wrap. I parked and went back inside, asking them if they could remake the sandwich and one of the workers out of the back started telling me to stop yelling at her and refused to remake my sandwich. Really bummed love Jimmy John's, and their lettuce wraps. Worst customer service I've had at any fast food restaurant in my life. I would say avoid this location at all costs unless you're literally starving and there's no other place open within 20 minutes. read more

My wife and I have used this location four or five times in the recent past the management must not train the workers. You order a turkey tomato sandwich. It comes to you with no tomato. You order a turkey tomato sandwich and there's hardly any turkey and so much mayonnaise on it that it's squishes out the side not to mention old bread that it will take the tartar off your teeth? I do not recommend this outlet for Jimmy John's. In my opinion they're the worst of the worst. i've done a survey and asked for the management to reach out to me. They don't do that so their customer service is as bad as the sandwich that you'll get when you order online I think when you order online, they just put whatever they want in your sandwich, knowing that you're not gonna unwrap it at the store and look at it. Terrible terrible terrible place to eat. read more

Freaky f'n sloooooooow! I sat at the drive thru menu for over 10 minutes being told, "it'll just be a moment" until I just left. read more

Wow. Absolutely unacceptable. And they forgot my drink. It then took another hour for that to come. read more

Jimmy John's - Please explain how my food gets delivered like this after an hour... how high are your employees? - Sandwiches Near Me - Monument, Colorado

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Lunch time is usually busy for them so I waited until a little to order and it was still slow service. Ordered my food at 2pm and by 3:15 it still hadn't been delivered. It finally arrived at 330 and the drink was room temperature. This has been a consistent problem with this location. read more

Jimmy John's - the order on its way - Sandwiches Near Me - Monument, Colorado

Just really really slow. And the order is wrong half the time. Unfortunately there's not a lot of options in this area yet. Freaky slow. read more

Literally stuck in a drive thru, and won't end up with a sandwich as they have no bread. Been stuck 20 minutes. Who knows if I'll ever get out of this line. read more

This is one of the most unorganized Jimmy Johns I have ever been to. Neither me nor anyone else who entered the store was greeted. I watched 5 people leave in the span of 30 minutes when they realized they would not be served. I stood at the counter for 10 minutes (after waiting for 20 minutes for my online order) before I was even acknowledged. I watched the workers put car orders and in-person orders before the online orders, even if the online orders were waiting in the store. That makes no sense. People who walked in after me, ordered at the counter, ate, and left before I ever saw my food. Overall, I am very disappointed by the service I received and I will not be ordering here again. read more

Delivered my food to the wrong house. Waited over an hour for nothing. I wouldn't waste my time. Sounds like you gotta go inside and check your food before leaving anyway. read more

Closed at 1:30 pm on Sunday. 3/19/23. Cars waiting in drive thru turning around or pulling through. Front door locked... no sign. Need to update hours. AVOID! read more

Great food and even great manager! The staff was super nice and got right on my order! Will definitely be coming back 10/10!!

It's a good Jimmy John's. The prices are a little high, but the food is good and travels well. I like to get it before flying to eat on board. Nice staff working there. read more

Only 2 stars, because even a bad jimmy johns sandwich isn't horrible. We consistently order delivery or pick up from here and without fail every sandwich isn't made correctly. You'll be very lucky, if you wait an hour as it's typically much longer. Shame, this is the store we get in monument. read more

FYI! DO NOT GO to Jimmy John's in Monument. My husband just wasted an entire HOUR of his life in the drive thru line. He got blocked in, couldn't get out, his order was never taken at the order point and when he could finally get past the window the workers were inside laughing. 1 car in the parking lot and no customers inside. I called and they said they were backed up. BAD AND NOT FREAKY FAST! read more

Very disappointed they took no consideration to use nothing but the freshest bread they had on hand to make my sandwich. Instead, they chose last weeks stale leftovers. No, i didnt get any discount for using their old stock as one would think. Its sad as i thought JJ prided themselves with the fresh bread smell and taste. I guess I'll chalk this up to poor management and training. read more

The service is a bit slow, however I believe that is due to lacking management. I've always had lovely experiences with the employees and staff; very friendly and eager to serve up what is requested. read more

Freaky fast? More like so slow it moves backwards! Stuck in drive thru 40 minutes! Can't get out of the line because of the concrete wall!

The staff at the monument locations are awesome. We order large orders for our teachers often. They always have the orders ready when we arrive. This last time we were missing one sandwich due to a separate order and within 5 minutes they delivered it even though the order was a pick up. I recommend this location if you need to order lunch for your staff. read more

NEVER order from this Jimmy John's. They are HORRIBLE! This is the worst fast food restaurant in all of the the north end of El Paso County. Freaky Fast! Bullshit. They have forgot my order more time than they have filled it. Sometime they are so late with delivery, they just say "we don't have any drivers to deliver your order". This is after I have placed the order in advance for meetings. This place is HORRIBLE! Do NOT order from here EVER. They don't care about their food, service or reputation. I have complained (in a respectful way) and they have hung up on me. Do yourself a favor and go to Jersey Mikes on Interquest!!! read more

Four cars in front of us and it took over 30 minutes to get through. The guy in front of us was a single order and sat at the window for over 6 minutes. Where is the freaky fast? Reading the other reviews it looks like this isn't an isolated issue. New management time? read more

Ordered from the app. Food was great and made to my requested specifications. Staff was friendly and very helpful in the drive thru during my pick up. Thank you! read more

Customer service is terrible. Delivery is terrible. Do not waste your time ordering from this establishment. If you look at the three locations that are currently listed on yelp in this area they all have terrible reviews. Jimmy John's you really need to get your act together. Since the delivery driver evidently delivered my order to someone else's house I am now having to contact a different establishment, one that is more reliable than Jimmy John's. read more

Food is like any Jimmy John's. Staff situation is a mess. Two times ordered delivery with no food being delivered (even though on app is showed as "on the way"). Called in and no body had a clue. Recommend going in if you have to order from here. The one off North Gate is way more organized though, so If just go there. read more

My order is wrong 99% if the time.I now open my sandwiches while I'm there to get them fixed. They run out of bread all the time, close early, different staff every week-good staff are never there long. read more

This place is a disaster. Wrong orders, delivery times you need a calendar, the produce isn't fresh. Pick a difference place for fast food any place. read more

Consistently delicious fast delivery I've only had an issue one time when they were short staffed and obviously you gotta be understanding of that not their fault. read more

This is consistently the worst Jimmy John's I have ever been to. I have been twice, and both times were terrible. Like next level bad. Literally everyone who works here needs to be fired. It is insane how incompetent they are! It's almost as if everyone was born with a mental defect and honestly, they should advertise it that way, as some sort of community service for mentally challenged people. they messed up my order three separate times and it took over 20 minutes for three cars to get through the drive-through. It was one sandwich. Three times. And then I was charged for a bunch of random shit that I didn't order or receive. I have never experienced something so mind numbingly incompetent. And the fact that it happened twice?! Clearly this is a common experience judging from every other review that is holding up jimmy John's whole two stars. Anyways, most importantly if you work at this Jimmy John's, actually get mental help it's gotta be a diagnosis at this point. Also bad ambiance. Homeless guy literally came to my window asking for money?! read more

2 completely broken, stale cookies ? Really JJ ? What happened to customer service ? I even generously tipped your driver because he was quick but I don't care how fast I get my food if this is what your new standard looks like. Smh read more

Jimmy John's - 2 broken/stale cookies - Sandwiches Near Me - Monument, Colorado

Came in at 2:30, there was no French bread, they were just starting to get trays of dough ready. Not enough wheat bread for sandwiches either. Several people walked out. Bathrooms were disgusting. read more

the manager is super kind and got my order done very quickly! Not only that but they had great customer service asking me how my day was! 10/10 will come back :) the food tasted great as well. read more

I have no idea what all these negative reviews are talking about, these guys are phenomenal! The definition of "Freaky Fast"! I set an order time of 10:30, thinking they'd make my order and deliver it starting at 10:30, so as a fun little challenge I set up a stop watch so that at 10:30 I could tap the start button, and see just how fast this particular location was. 10:30 rolls around, as the clock changed to that exact time, I tap the "start" button, proceed to look up, and see my delivery driver walking up to the door. The official time recorded was 2.35 seconds. Need I say more? The food was delicious and the driver polite and friendly! Look no further for a phenomenal location when in need of a meal, any time of the day! read more

This was awful. They forgot food , dropped it off at the wrong place and then didn't know if they could replace the sandwich's or not . We even asked that that their delivery guy comes back and shows us where they dropped it off or try to get it back for us. And they said no. So My Husband is going to the store to make sure we get our money back or get our food. read more

You sent January 22 at 8:12 PM I have eaten at Jimmy Johns in 3 states. Never go back. We moved my husband tried them in Monument, CO. while I was out of town. He told me they were pretty good and I should try them. So, I ordered online and lst thing the code FREESIDE did not work. #2 my husband got the Italian night club and I got the beach club. He got a nice stack of meat. I got the most pitiful tiny bit of turkey in the whole world. Why is this? Is this the way it is supposed to be? And not sure where the heck the avocado was. He would tell you the same thing about these sandwiches. You sent January 22 at 8:13 PM One was substantial the other pitiful. If I had not ordered extra lettuce and tomato I cannot imagine what I would have gotten. That is why I never go back my sandwich meat is always almost non existant. read more

Terrible service. I have had a shorter wait at a 5 star steakhouse - It's freaky slow for sure. Food is consistent, but that should be fairly expected for a chain business. read more

Have been having problems with this Jimmy John's for months now, clearly everyone has as well. Not well managed at all, made an order an hour before they closed to be called and told that they started shutting down an hour ago and had no drivers. This location needs to be shut down at this point. Super disappointing every time I order. Shoulda known this time Jimmy John's! read more

very rude staff. I came in to talk to the manager and he was very short with me and wasn't welcoming. don't go to this Jimmy johns!

The Jimmy John's in Monument is the worst...... I sat in the driver thru today for 15 minutes behind 2 vehicles and when it was my turn to order I was asked to wait. I waited for another 5 minutes to be asked to please wait more. This is ridiculous. Lets get a better manager and employees at this location. read more

I don't go to JJ's for a overly friendly staff or a over the top greeting. This location has a high turn over rate. However I would like my bread to be fresh. This location has some of the worst bread of any JJ's I've eaten at. It's common to get stale bread here and disappointing as JJ's is one of my favorite sub shops. I will often buy clients $10 GC equaling upwards of a thousand a year and will not buy them at this location due to the bread. It's to bad since it's 5 min from my home. read more